We Care Group in Greater Manchester | 2 Care Homes

Review of
Mahogany Care Home
from C W (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad only spent a couple of weeks at Mahogany due to being end of life. During his short stay, he was treated with dignity and respect. There was always a warm welcome when entering Mahogany and all staff were pleasant and extremely helpful. The nursing care was very good and the nurses showed compassion

and made time to speak to us when we had any questions or concerns.

Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care Home

Thank you for taking the time to review Mahogany so highly. We appreciate your feedback and are thrilled you have had a good experience with us. We are pleased that we could meet your expectations in the care of your father in his last days. Thank you again for the review, have a lovely day.

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Review of
Barton Brook Care Home
from T H (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

My dad arrived at this place on August 29th 2024. In the short time he was there he had 11 falls, pushed to the ground twice with injuries, lost 1/2 stone in weight, he was a very slim man. Went missing twice, staff unaware of his whereabouts, sat with a blanket over him with vomit and no socks on,

he was freezing. Cup of tea in his room green moldy. Caught an infection, his bed was broken, my husband had to fix it. Caught another infection which lead to Sepsis. He was rushed to hospital where he stayed one week later, we were told he is now on End of Life care. Me and my husband called to this place to complain to the manager. Her response, half of these incidents were not brought to her attention. Well you all should be ashamed and embarrassed that this has happened under your watch. After being closed down once and investigated by a consumer investigating programme this needs checking again. CQC report Care, Needs improvements. Safety, Needs improvement. My dad passed away on 13th December 2024.

Reply from Alison Foreman, Commercial Director at Barton Brook Care Home

How saddened we were to read your review and see your ratings. To reassure you and to better understand your concerns, I understand that the Operations Director and Regional Manger has a meeting booked with you to discuss everything raised here. Kind regards

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Review of
Mahogany Care Home
from B W (Daughter-in-law of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My mother-in-law is well cared for, staff lovely with her and the family. I would recommend Mahogany Care Home 100% kitchen staff and is also very nice always asking if we need anything. The entertainment brilliant I was there and all the residents having a sing-along and were so happy.

Reply from Alison Foreman, Commercial Director at Mahogany Care Home

Thank you very much for taking the time and trouble to review Mahogany Care Home, we do appreciate your very kind comments and ratings. Kind regards

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Review of
Mahogany Care Home
from Lauren B (Granddaughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My grandma has been a resident of Mahogany since September 2024. She has vascular dementia and Alzheimers and had suffered a bad fall when she was at home which led to her having a hip replacement. Since going into mahogany my grandma has improved rapidly she looks so much healthier happier and content.

Her mobility has really improved compared to when she was at home she could hardly walk now she is walking with her walking aid all the time and is able to take small steps unaided. I cannot praise the staff enough as each and every one of them are lovely very friendly and caring and it's plain to see they have the resident's best interest at heart. Every member of staff from the kitchen cleaners to the activity co-ordinator are brilliant with my grandma and goes above and beyond to support her and meet her needs. The manager is lovely she works closely with the family to ensure that the residents and family have their needs met and are happy.

Reply from Alison Foreman, Commercial Director at Mahogany Care Home

Thank you very much for your review and your very kind comments regarding the team at Mahogany Care Home, both are very much appreciated.

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Review of
Mahogany Care Home
from Gill S (Daughter of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My mum has Alzheimer's and vascular dementia and has been a resident at Mahogany since September 2024. The difference in her health and mobility has improved amazingly. She's happy and chatty and gets along with the other residents and staff. The staff are outstanding, so polite and friendly and so

good with the residents this includes kitchen cleaners and co-ordinator staff. My mum always seems to be having a laugh with one of them. The manager is a lovely lady very approachable any issues are dealt with immediately. I have nothing but praise for each and every one of them and can't thank them enough for the support and care my mum receives I sleep so much better at night knowing she is in good hands.

Reply from Alison Foreman, Commercial Director at Mahogany Care Home

Thank you very much for your 5 star review for Mahogany Care Home, it is very much appreciated. The team work so hard to ensure that all residents are safe, well and happy so it is extra special when their care and attention is highlighted in a review. Kind regards

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Review of
Mahogany Care Home
from A B (Daughter of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

Absolutely amazing care given to my mum.
All staff are very friendly and kind to everyone.
My mum's physical health and mental health have improved tremendously as she feels safe and comfortable.
A lovely placement.

Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care Home

Thank you for leaving us such a lovely review for Mahogany. We are so pleased you are happy with your mum's placement and the care she receives. Our team will be thrilled to hear your lovely words of recognition for their hard work and dedication. It's so good to hear your mum's health have improved while under our care. Thank you again and have a wonderful day.

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Review of
Mahogany Care Home
from Peter G (Partner of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are all very helpful.

Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care Home

Thank you for taking the time to let us know how we are doing. Have a wonderful day.

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Review of
Mahogany Care Home
from E L (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum has recently moved into Mahogany, I cannot praise the staff enough with their friendly and approachable manner they have helped my mum settle in. I am happy that she was able to secure a place here and am extremely happy with the care that is provided.

Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care Home

Thank you for taking the time to review Mahogany so highly. We are thrilled your mum is settled with us and are glad she is now part of our Family. Thank you for your warm words of recognition for the team and the high level of care they provide. Please don't hesitate to visit us again soon, have a lovely day. Thanks

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Review of
Barton Brook Care Home
from D E (Wife of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

The staff have been extremely helpful and supportive at a difficult time for the family and work tirelessly to make sure families are kept up to date with any changes that occur. The garden cafe area is a lovely place to sit and chat when the unit is busy, there is nothing which is too much trouble

for the team working with families. A huge thank you to everyone at Barton Brook Care Home, from management, carers, entertainment, office, maintenance, laundry, cleaners and kitchen, you are all amazing.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so highly. We are thrilled that you are happy with the quality of care we offer. Our team will be heartened to hear your warm words of recognition for all that they do. The team at Barton Brook aim to make everyone feel like part of the family, whether that be a resident or their loved ones and we are pleased you feel this way. Thank you again for the review and have a lovely day.

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Review of
Barton Brook Care Home
from Susan A (Wife of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very nice and welcoming. My husband is very happy at Barton Brook Care Home.
We feel very happy knowing my husband is happy, safe and well.
In my opinion, Barton Brook delivers excellent care.

Reply from Alison Foreman, Commercial Director at Barton Brook Care Home

Thank you very much for giving Barton Brook such a wonderful five-star review. We appreciate your kind comments regarding the care provided for your husband and for the ratings you provided. We are certain that your feedback will assist others in making a choice of care home for their loved ones. Kind regards.

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Review of
Barton Brook Care Home
from E W (Sister of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Very good home.

Reply from Alison Foreman, Commercial Director at Barton Brook Care Home

Thank you for taking the time and trouble to review Barton Brook, it is appreciated. Kind regards.

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Review of
Barton Brook Care Home
from T P (Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

When I first arrived on Irwell, the manager was so nice to me and bent over backwards to help me out for all my needs. She gave me an excellent room with patio doors and patio. She got me sculptures of cats and chickens. She really helped me out. Not only that, she works really hard to make Irwell a

happy environment. All the staff on Irwell are really nice, decent and will help you out with anything you need. Irwell is the best unit by far. It has the best manager and staff by far. I feel lucky to be on this unit. All the staff are fantastic and wonderful and that's a fact.

Reply from Alison Foreman, Commercial Director at Barton Brook Care Home

Thank you for such a great review! Reviews from our residents who live in the home offer first-hand testimony to life at the home and we very much appreciate your feedback and kind comments. Kind regards.

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Review of
Barton Brook Care Home
from Ken W (Regular Volunteer) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother was a resident on Irwell House and whilst visiting, I have made friends with staff and residents and always been made very welcome. Since my mother has passed away, I have continued to visit Irwell House and kept in contact with the friends I have made there. Whilst visiting, I have seen various

activities going on and I offer a helping hand. I find the unit very clean and smelling good. Since the reintroduction of unit managers, the unit has improved.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for leaving us such a wonderful review of Barton Brook. We are saddened by the passing of your mother but we are thrilled you have carried on visiting us here. We are delighted to hear you have friends in our team and hope to see you again soon. Thank you again for the fantastic review we really appreciate it. Have a great day.

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Review of
Barton Brook Care Home
from Natalie M (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Upon arrival, we were made to feel very welcome, staff came to introduce themselves which was lovely, the manager displays and encourages an open door policy, very approachable. Residents' well-being is a top priority, customer-centric for relatives and understand how difficult a decision has been for

me to make. Overall, positive vibes I got after visiting resulted in this home being chosen. Knowing I can easily approach staff gives me a great degree of comfort. Daily choice of meals has been good, staff are very approachable, nothing is too much trouble.
Initial areas requiring improvement relate to TV programmes shown in the lounge, needs to cater for all residents and have music playing regularly, currently same programmes being shown which are not to all residents, needs better management to improve. Overall for all cleanliness of flooring, needs urgent improvement both in communal/residents' rooms.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so highly. We appreciate your honest feedback and will take your comments into consideration whilst making improvements to our service. We are thrilled that the team have made yourself and your loved one welcome, we strive to make each resident part of our family. Thank you for the review and have a lovely day.

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Review of
Mahogany Care Home
from K G (Son of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

Despite being difficult at times, my mother has received the best care possible. The staff are always friendly and approachable, they have given me regular updates throughout. The home is a welcoming place to visit.

Reply from Jessy Gaskell, Manager at Mahogany Care Home

Thank you. Glad that you are happy with the care Mom received. Your kind remarks are highly appreciated. Take care

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Review of
Mahogany Care Home
from Malcolm L (Son of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My mum was only in the home for a short period, however, the level of service was great and the team were always positive, very supportive and proactive. The work you do is so essential and very underappreciated.

Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care Home

Thank you for your honest review of Mahogany. We are delighted to hear that your experience with us was a positive one and we thank you for your warm words of recognition. Have a lovely day.

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Review of
Barton Brook Care Home
from S J (Daughter of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has recently moved into Barton Brook Care Home (Irwell unit) into a nursing bed. Initially respite now permanent. Mum and family had been made to feel welcome from the beginning of her stay, everybody has been very friendly.
Mum seems to be settling really well and they are meeting her care needs,

which can be challenging at times, as we could no longer meet her needs.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook. We are thrilled to have your mum with us in a permanent placement and are glad she is settling in well. Thank you again for your kind words of recognition, have a lovely day.

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Review of
Barton Brook Care Home
from Susan S (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum was admitted from hospital for further assessment in relation to level of care for her dementia diagnosis. I was a little apprehensive to leave her at first as did not know what to expect but after two days, my worries were soon gone. The staff have been amazing, making sure Mum is addressed at

various times of the day and night. Always smiling and it's nice to see Mum (after two days) knows some of the staff, giving them a wave.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for taking the time to review Barton Brook so highly. We know how difficult it can be deciding on the right level of care for a loved one and even harder to get used to. We are so thrilled that your mum is settling in well with us and is getting to know the team and are delighted we can put your mind at ease, providing a safe and comfortable setting for you to visit. Thank you for the warm words and recognition for the team and the home. Have a lovely day.

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Review of
Barton Brook Care Home
from Lynne S (Daughter of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

My mum moved into Barton Brook Care Home (Irwell House) in September. From the start, all staff have been helpful and very friendly. Mum is very happy in her new home. The home is always clean and smells fresh. Food is ample for Mum's needs. We were told to make Mum's room homely with her things and

they have been helpful arranging furniture etc. Pleased Mum is here being very well looked after.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for reviewing Barton Brook so highly. We appreciate you taking the time to let us know your thoughts and are thrilled that you are happy with the high standard of care we strive for here. We are so glad that your mum is settled in with us and you are content with the home. Thank you again and have a wonderful day.

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Review of
Barton Brook Care Home
from Stephen O (Son of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

We are pleased and very reassured that our mum is in very good hands. Staff are caring and nothing is too much trouble.

Reply from Davey Taverner, Digital Marketing Manager at Barton Brook Care Home

Thank you for entrusting your mum's care to us here at Barton Brook. We are thrilled you could take the time to review the home and appreciate the high rating. We strive to provide the highest standard of care to all of our residents and are pleased to see you are content with your mum's standard of care. We look forward to seeing you on your next visit. Have a lovely day.

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Care Homes Owned by We Care Group in Greater Manchester

We Care Group Locations in Greater Manchester (2)

We Care Group Reviews in Greater Manchester (216)

Mahogany Care Home

Barton Brook Care Home

Mahogany Care Home

Mahogany Care Home

Mahogany Care Home

Mahogany Care Home

Mahogany Care Home

Mahogany Care Home

Barton Brook Care Home

Barton Brook Care Home

Barton Brook Care Home

Barton Brook Care Home

Barton Brook Care Home

Barton Brook Care Home

Mahogany Care Home

Mahogany Care Home

Barton Brook Care Home

Barton Brook Care Home

Barton Brook Care Home

Barton Brook Care Home

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