We Care Group in North East Lincolnshire | 1 Care Home

Review of
Brooklands Care Home
from Clive G (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff and service are absolutely excellent.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Thank you so much for the amazing review. Have a lovely day.

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Review of
Brooklands Care Home
from Paul B (Son-in-law of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Since my father-in-law moved into Brooklands Care Home, he has become more sociable and outgoing. The staff are great with him and always pleasant to talk to. He is pleased with his room and enjoys the food provided. There has been an improvement in him since he moved into Brooklands which we are pleased

to see.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Thank you for taking the time to review Brooklands so highly. We are thrilled your father-in-law has settled in with us so well. We appreciate your feedback and will be sure to let the team know of your kind words. We strive to provide the highest standard of care at Brooklands and are delighted to have this recognised. Have a fantastic day.

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Review of
Brooklands Care Home
from F G (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Delighted to have found my father a space at this wonderful facility. A real home from home. Brooklands Care Home has a friendly, family feel. Staff are very attentive to his specific needs and I can see that Dad feels relaxed and happy. He says he feels well looked after and he is enjoying the food,

facilities and company of the other residents. It has provided me with peace of mind knowing Dad is well looked after. Thanks to all the wonderful staff!

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Thank you so much for reviewing Brooklands so highly. We couldn't be happier that your father is enjoying his time with us here at Brooklands and are delighted to have you all as part of the family. Reviews like yours really do make a difference to us. Thank you so much for your kind words, we can't wait to see you on your next visit. Have a lovely day.

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Review of
Brooklands Care Home
from Gill N (Daughter-in-law of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

Brooklands Care Home can only be described as excellent!
It is more than a care home. The staff are outstanding and my mother-in-law calls them "her friends".
My mother-in-law is treated with dignity and the staff are so caring which for us, gives peace of mind that she is being well looked after.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Good afternoon Gill, thank you so much for taking the time to review Brooklands so highly. We are delighted that you are pleased with the high standard of care we strive to provide to all of our residents. We are so glad that your mother-in-law is settled in well with us and we are able to bring her into our Brooklands family. I will be sure to let the team know of your warm words. Thank you, have a lovely day.

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Review of
Brooklands Care Home
from Eddie N (Son of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful place for my mum to be. To know she is looked after so well means everything.
Staff are so lovely, so much so you see them as friends rather than staff.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Hello Eddie, we are thrilled that you are happy with the care we are able to provide your mum. We appreciate all feedback we receive and this is so heartwarming to hear that your mum is happy with us at Brooklands. Have a wonderful day and we hope to see you soon.

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Review of
Brooklands Care Home
from Joy M (Granddaughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My grandad came into Brooklands for respite for 2 weeks, the staff were lovely and very welcoming to my grandad and he was well looked after and he really enjoyed his stay there, he loved the staff and he was very grateful for the help they gave him and he really enjoyed the food there he did say it

was better than my nan's cooking.
Thank you once again to all the staff at Brooklands for taking care of my grandad we appreciate everything you did for him.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Thank you for taking the time to review Brooklands so highly. We are thrilled that you are satisfied with the high standard we set for ourselves. We appreciate your kind words and will be sure to let the team know. Have a wonderful day and we hope your Grandad will visit us soon.

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Review of
Brooklands Care Home
from Joanne N (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum was a resident at Brooklands Care Home for 18 months. From the first day she moved in I felt reassured she would be happy living there. Each member of staff from the cleaners to the carers, nursing team, cook, one member of staff in particular in the office were very welcoming to my mum and

our family too. We were kept updated each time we visited on my mum's health and well-being. We cannot thank them enough for the care and support they always demonstrated.
My mum sadly passed away in May from dementia. My mum's dignity was always considered.
We cannot recommend the care home highly enough. Two members of staff in particular do an amazing job along with their team of amazing staff. I take comfort in knowing my mum spent the last months of her life being cared for by that kind, caring, wonderful and happy team.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Thank you for taking the time to review Brooklands so highly. We appreciate your kind words and are delighted you had such a good experience with us. Thank you for trusting us to provide the care and support for your mum, we know how difficult it can be when placing a loved one in care. Our team will be touched by your warm words of recognition. Thank you again for the wonderful recommendation and have a lovely day.

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Review of
Brooklands Care Home
from J H (Son of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

The care home is very good, the rooms are very nice, and the food is excellent. The staff are helpful and attentive and look after my mother very well.
The home provides numerous activities, unfortunately, my mother refuses "to join in" with the other residents. She has always been a bit of a loner.

It is her loss because there are so many activities she would enjoy.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Thank you for taking the time to review Brooklands. We appreciate your feedback, have a lovely day.

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Review of
Brooklands Care Home
from K C (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

Clean. Residents well looked after. Staff are friendly and knowledgeable. Calm and friendly atmosphere. Nothing is too much trouble.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Thank you for taking the time to review Brooklands so highly. We appreciate the feedback and are happy we can provide your relative with the care they deserve. Have a wonderful day.

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Review of
Brooklands Care Home
from Harold C (Son-in-law of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

Clean and tidy, friendly staff, happy residents, lots to do.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Thank you for your amazing rating of Brooklands. We appreciate all feedback and are so happy you are content with the level of service our residents deserve. Thank you.

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Review of
Brooklands Care Home
from Susan L (Sister of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

My brother has been in Brooklands Care Home for over a year and has benefitted from the experience. His needs are being well met and he has fostered good relationships with the staff. He has maintained a positive outlook on life and this is due, to no small degree, to the people he has come into contact

with. We are pleased with most aspects of the home and hope that he will continue to have a pleasant experience.

Reply from Davey Taverner, Digital Marketing Manager at Brooklands Care Home

Hi Susan, thank you for taking the time to review Brooklands so highly. We are glad that your brother is settled and is benefitting from our service. Have a lovely day. Thank you.

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Review of
Brooklands Care Home
from Danielle G (Daughter of Resident) published on 17 November 2023

Submitted via Website • Report

Overall Experience

Brooklands Care Home have been good with my dad. He’s been in there for four weeks now, and the care he receives is amazing. They can’t do enough for him and us... the communication between them, myself and my sister is really good; they update us every time we go or over the phone. It feels like home-from-home

for him. I would recommend Brooklands to anyone.

Reply from Lynn Billingham, Business Development Manager at Brooklands Care Home

Thank you for your lovely review. It is lovely to hear how happy you are with the care your dad is receiving and that it feels like home from home. I will share your kind comments with all the team.

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Review of
Brooklands Care Home
from L P (Daughter of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience

The care home is doing a great job in looking after my mum - clean and tidy, and all staff are friendly.
The care home could do with a little more activity for the residents, but overall, I am really happy with the care my mum is receiving.

Reply from Lynn Billingham, Business Development Manager at Brooklands Care Home

Thank you for your lovely review. It is wonderful to hear how well looked after your mum is. We now have our full programme of activities back up and running with lots of activities and events planned in the run-up to Christmas. I will share your kind comments with all the team.

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Review of
Brooklands Care Home
from Louise B (Daughter of Resident) published on 15 June 2023

Submitted via Postal Card • Report

Overall Experience

Staff got to know Mum very quickly and were kind and friendly. They helped Mum become familiar with the routine, giving her a choice to stay in her room or join the other residents in one of the communal areas which were clean and nicely decorated. Mum enjoyed the food and was never short of drinks

and snacks being offered. Special thanks must be given to the medical team who were excellent: taking time to understand Mum's health needs and ensuring they were all addressed. We would like to send a big thank you to everyone at Brooklands.

Reply from Lynn Billingham, Business Development Manager at Brooklands Care Home

Thank you for taking the time to submit a review. It is lovely to receive such wonderful feedback about the the kind and caring team at Brooklands. I will share your kind comments with all the team.

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Review of
Brooklands Care Home
from C B (Stepson of Resident) published on 27 April 2023

Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and they treated Mum with compassion, respect and great care. As Mum's Alzheimer's became worse they became her family and they made her time there as comfortable and reassuring as they possibly could. I would not hesitate to recommend this home to anybody who has a need for

a relative.

Reply from Lynn Billingham, Business Development Manager at Brooklands Care Home

Thank you for your lovely review. We always strive to care for residents and their relatives with dignity, compassion and respect. it always lovely to hear from family members about their positive experiences. I will share your lovely comments with all the team.

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Review of
Brooklands Care Home
from Julie C (Daughter of Resident) published on 18 November 2022

Submitted via Website • Report

Overall Experience

Our mother was admitted firstly to Brooklands for respite, in or around August of this year for two weeks, when us four daughters were struggling to cope with Mum being at home, after being diagnosed with Vascular dementia and Alzheimer's earlier on this year. Unfortunately, through the hot spell that

we had Mum got very poorly and was admitted to hospital and after this rocky spell, it was deemed that Mum could no longer be at home on her own. We had no hesitation but to seek Mum a place back in Brooklands, straight away. Mum settled down very quickly again. She has got a lovely set of friends and we can now rest, assured that she is safe and well looked after. Obviously, we all have teething problems, but any concerns that we have had, have been discussed and they are more than happy to work with us to find a solution. Mum has a lovely room and to top it off, she says the food is fantastic! Thank you to all staff, we feel very lucky.

Reply from Lynn Billingham, Business Development Manager at Brooklands Care Home

Thank you for your lovely review. It is wonderful to hear how pleased you are with the home and how happy and well-cared for, your mum is. I will share your comments with all the team.

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Review of
Brooklands Care Home
from A T (Resident) published on 7 October 2022

Submitted via Postal Card • Report

Overall Experience

I have been a resident for 15 years. Luckily then, my sister had worked with the care homes bosses and put me in touch and I have since enjoyed a most pleasurable time. I couldn't have found a nicer and more caring staff. There have been a few minor hiccups, but nothing too daunting. I would recommend

Brooklands, highly.

Reply from Lynn Billingham, Business Development Manager at Brooklands Care Home

Thank you for your review, it is always wonderful to receive positive reviews from residents living in our homes. It is lovely to hear how happy and well cared for you are living in the home. I will share your comments with the team.

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Review of
Brooklands Care Home
from S R (Daughter of Resident) published on 6 October 2022

Submitted via Postal Card • Report

Overall Experience

My mum was admitted to Brooklands in May, after coming in for respite over a couple of years. I cannot praise the staff enough. They are always smiling and happy to help. They have made my mum very welcome and helped her to settle in very quickly.

Reply from Lynn Billingham, Business Development Manager at Brooklands Care Home

Thank you for taking the time to complete a review. It is always lovely to receive such comments about our wonderful caring team, who are always happy to help. We are pleased to hear how well your mum has settled into the home. I will share your lovely comments with the all the team.

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Review of
Brooklands Care Home
from Graham R (Husband of Resident) published on 6 October 2022

Submitted via Postal Card • Report

Overall Experience

My wife was admitted to Brooklands in May 2022. She has settled really well. The care staff have been amazing, they go above and beyond. They always make me feel welcome when I visit. When I leave the home, I know that my wife is safe and well cared for.

Reply from Lynn Billingham, Business Development Manager at Brooklands Care Home

Thank you for taking the time to complete a review. It is wonderful to hear how well your wife has settled in to the home and how well she is cared for. I will share your lovely comments with all the team.

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Review of
Brooklands Care Home
from Markham S (Son of Resident) published on 27 September 2022

Submitted via Website • Report

Overall Experience

My father spent an unexpected two weeks at Brooklands in August 2022.
The entire staff couldn't have been more welcoming.
Not just professional, but cheerful and friendly too.
Thank you for making a stressful situation so much easier for my Dad and the whole family.

Reply from lynn Billingham, Business Development Manager at Brooklands Care Home

Thank you for taking the time to review our home. We know how stressful it is for families when their loved one needs to be cared in a care home, even if it's only for a short time. It is wonderful to hear how cheerful, friendly and professional all the team were to ensure your dad settled in giving peace of mind to you and all the family. I will share your comments with all the team.

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Care Home Owned by We Care Group in North East Lincolnshire

We Care Group Locations in North East Lincolnshire (1)

We Care Group Reviews in North East Lincolnshire (100)

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