We Care Group in North Yorkshire | 2 Care Homes

Review of
Bilton Hall Nursing Home
from Robert J (Son of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for the last 5 months. The care has been first class. I am always informed if anything happens with my Mum. The communication between the home/GP/and family is good. Facilities are first class.

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you so much for your wonderful 5 star review, it is so appreciated. Kind regards.

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Review of
Bilton Hall Nursing Home
from Pete W (Son of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

From day one, my mother (and family) have been very happy with the support provided at Bilton Hall Nursing Home. Lots of smiling faces from the staff who show great professional care and kindness in what is a difficult time for my mother and my family. I would not hesitate to recommend Bilton Hall to

anyone. Keep up the great work!

Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you for your wonderful review and recommendation, that means a lot. Kind regards.

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Review of
Sowerby House
from D H (Son of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Vastly improved, manager, admin and staff are all improving.

Reply from Davey Taverner, Digital Marketing Manager at Sowerby House

Thank you for your wonderful review of Sowerby House. We appreciate you taking the time to let us know how we are doing and are thrilled you can see the improvements we are making. Have a lovely day.

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Review of
Bilton Hall Nursing Home
from Ajit K (Husband of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Always, I look forward to visiting Bilton Hall Nursing Home to spend quality time with my lovely wife. The carers are friendly, efficient (competent), smiling. Long may this continue.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for sharing your kind words about our team at Bilton Hall. We appreciate you taking the time to let us know how we are doing and are thrilled to hear you enjoy your visits. We appreciate your feedback and look forward to seeing you again soon. Have a lovely day.

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Review of
Bilton Hall Nursing Home
from M C (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

I have found the staff at Bilton Hall Nursing Home to be very caring and include all residents. The food is plentiful and varied. The surroundings are clean and well-maintained.
All of the staff work very hard and there seems to be good team spirit.
I am happy with this care home.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Good afternoon, we are so glad that you are happy with the high standard of care your mother is receiving. Our team here at Bilton Hall always strives to create a warm and welcoming environment for both our residents and their loved ones. We appreciate your feedback and are touched by your kind words. Have a wonderful day.

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Review of
Bilton Hall Nursing Home
from Linda W (Cousin of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

Sadly my cousin died in July after 3 years in the care of Bilton Hall.
I found the staff to be very friendly, and approachable and, more importantly, they were kind and caring towards my cousin who always seemed pleased to see staff when they visited her room, despite her problems and being totally

bed-bound. I saw staff interacting with other residents in the public areas and they were always respectful and kind and spoke with good humour, obviously enjoying their work.
I was kept well informed of any issues, and on the occasion of a more serious problem was able to speak to the temporary manager about it.
I always felt the home was clean, none of the stale odours found in some care homes.
In the end, my cousin was well looked after, as I was at this difficult and upsetting time.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Hello Linda, we appreciate you taking the time to leave us an honest and heartfelt review for Bilton Hall. We are so sorry for the loss of your cousin, we know how difficult it can be to lose a loved one. We are so glad that we could provide the love and care your cousin deserved. I will be sure to relay your lovely comments to our team. Thank you.

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Review of
Bilton Hall Nursing Home
from C J (Daughter of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience

Bilton Hall is not the most modern home but it is homely and the staff create a lovely atmosphere. I can see gradual improvements since my mother moved in. Mum is happy, safe, and well cared for which are my main priorities.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We are thrilled that your mum is settled in well with us and we are delighted you have noticed the efforts we are making to improve our service. We strive to provide the best care and support our residents need and we appreciate your feedback. Have a lovely day.

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Review of
Bilton Hall Nursing Home
from M M (Power of Attorney of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

The home is shabby and requires refurbishment. Areas often smell although the new managers have improved things somewhat. The gardens and car park areas need tidying up. The staff are pleasant and friendly and kind to the residents but seem to be short in numbers. Agency staff are not the answer. My

resident friend enjoys his cup of tea and piece of cake in the afternoon and says that the food is good. He is contented and well-liked by all the staff who always speak to him.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We appreciate your honest feedback and will take your comments into consideration and move forward accordingly. Thank you for the kind words about our Staff and the standards of our catering and food service. At We Care Group we strive for high standards and are grateful for your review. Thank You

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Review of
Bilton Hall Nursing Home
from Christine S (Cousin of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience

I have not been a regular visitor to the home. I do know that my cousin was well looked after and loved by the staff. I dealt more with the financial side and I always found the staff so helpful and kind with everything I needed to sort. He has now, sadly, died and at the funeral there were two lovely

representatives of Bilton Hall Nursing Home. It is a beautiful building in lovely countryside. I would recommend the home without hesitation.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We are so sorry for the passing of your cousin and would like to extend our deepest sympathies. We appreciate your feedback and will be sure to inform the team. Thank you.

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Review of
Bilton Hall Nursing Home
from B B (Friend of Resident) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience

Convenient location, stunning rural setting. Staff are helpful and friendly at all times. A good atmosphere amongst residents and staff. Some technical difficulties that were overcome in good spirit. My friend seems quite happy here. Good visitor access. A pleasure to visit.

Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so favourably.

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Review of
Sowerby House
from K T (Niece of Resident) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience

I have visited Sowerby House a number of times over the years and I am now more confident in my loved ones being there. The new manager has made tremendous improvements which are evident throughout. The staff no longer look terrified of the management who are completely approachable and appear to address

all concerns promptly. My aunt has never felt more at home and feels there is always something to do or somebody to talk to.

Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to leave a review for us. I am pleased to hear how the improvements are having a positive impact, and I will share your lovely comments with the team.

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Review of
Sowerby House
from Dawn W (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

My elderly mum was discharged from the hospital to Sowerby House on the 20th of December.
From the moment she arrived, she was treated with care and respect. Her physical needs were met, and nothing was too much trouble for the staff. I cannot thank the team at Sowerby House enough for everything they

did for my mum; they are caring and compassionate.

Reply from Davey Taverner, Digital Marketing Manager at Sowerby House

Thank you for taking the time to write this lovely review for Sowerby House. We are so pleased we have been able to accommodate your mum and provide the high standards of care we strive for. I will be sure to relay your warm words to the team. Thank You

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Review of
Bilton Hall Nursing Home
from Lesley W (Daughter of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

The care my mother receives in Bilton Hall Nursing Home gives me complete peace of mind. She has really settled down and enjoys interacting with the staff.
I find the receptionists and staff welcoming and kind, nothing is too much trouble for any of them. Everyone always has a genuine smile on their

faces and are always willing to help if I have a certain request. The home has such a 'family' atmosphere. Well done everyone.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review. It is lovely to hear about the wonderful care your mother receives in Bilton Hall and the lovely 'family atmosphere' in the home. I will share your kind comments with all the team.

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Review of
Bilton Hall Nursing Home
from Angela F (Brother of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

From the moment we walked into Bilton Hall Nursing Home we all knew and feel it was the right place for our brother. Warm and all the staff are very friendly. My brother is very happy he loves joining in with all the activities. Definitely recommend.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for your lovely review. It is wonderful to hear how happy your brother is at Bilton Hall and that he joins in with our wide range of activities. I will share your kind comments with the team.

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Review of
Bilton Hall Nursing Home
from Linda C (Friend of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

My friend became a resident at Bilton Hall Nursing Home in April 2023. The staff were very enthusiastic for her to be there but on day one she was left alone and we had a telephone call from her because she didn’t know where to go and didn’t know where her room was.
On our first visit it was extremely

warm and when we mentioned this the housekeeper she told us ‘ They just sit around all day’.
Our friend sadly passed away in August and when we went to collect her belongings the lady on the desk never even said sorry.
All of her personal items went ‘missing’ including jewellery and items we had taken in to help her pass the time and feel at home. We were never advised not to take in personal items.
Her clothes had been packed into two bin bags and when we got them home we found they had included three pairs of heavily soiled knickers! This was very distressing. We sent a list of missing items to the care home manager and still haven’t had a reply. Not what you want at such a sad time.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review at this difficult time. We are sorry for your loss and to hear about the experience you have had and apologise for any undue stress caused. We know how difficult and disorientating it is when people move into a care home and would like to reassure you that all our new residents are welcomed into the home and introduced to the team as well as being introduced to other residents and encouraged to socialise with them to build friendships. We have an extensive programme of meaningful activities in the home for the health and mental well-being of residents, which everyone is encouraged to take part in. Our team is caring and compassionate at all times, treating residents with the dignity and respect they deserve, even when they pass away. The manager would have been happy to address your concerns at any time during your friend's stay at the home, but no concerns were raised, she would be happy to address your concerns in more detail.

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Review of
Bilton Hall Nursing Home
from L H (Wife of Resident) published on 22 September 2023

Submitted via Postal Card • Report

Overall Experience

The outside of the building looks very good with plenty of parking spaces. The inside of the home leaves a lot to be desired, could do with an update and some paint.
Rooms are very basic, the food seems to be well prepared and looked appetising.

Reply from Lynn Billingham, Business Development Manager at Bilton Hall Nursing Home

Thank you for taking the time to submit a review for Bilton Hall. We are really surprised about your comments as we have had an ongoing programme of decoration within the home and we have had positive comments from residents and relatives within the home. All our bedrooms are decorated as necessary when they become vacant. We have also made improvements in areas of the home not visible to visitors, including the kitchen which has helped us gain a 5 Star food hygiene rating. We are also surprised with your low score for our activities as we have a wide programme of activities and over the last few months this has included entertainers, alpacas visiting and a weekly cheese and wine afternoon. We would be happy to speak to you to understand your concerns.

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Review of
Sowerby House
from C O (Daughter of Resident) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother was very ill during the spring/summer of 2023. We were discussing end-of-life care. She needed regular attention help, support, care, feeding etc. All the staff from the most junior to manager cared for my mother with dignity, love and care. They couldn't do enough for her and I attribute

her getting through this to the care she received at Sowerby House.

Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to leave us a lovely review for us. I will pass your feedback on to the team.

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Review of
Sowerby House
from V W (Daughter of Resident) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience

Sowerby House care home is a special home. They have been looking after my mum for 4 years and their care for her is wonderful. Visiting her can be a bit daunting - you can never tell what Mum's mood is going to be. The staff always greet me with big smiles and time for a chat which puts me at ease.

They are caring for the family members as well as the residents.

Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to leave a review for us. I am pleased to hear how happy you are with the care at Sowerby House; I will pass your lovely comments on to the team.

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Review of
Sowerby House
from Ian H (Son of Resident) published on 25 August 2023

Submitted via Website • Report

Overall Experience

Mum, as usual, was obviously happy and content, and her room was clean and tidy. All the carers we met during our visit spoke very fondly of Mum, and she told us several times how well looked after she is.
Living as far away as we do, we are unable to visit Mum as often as we would like, but knowing

how comfortable and well-cared for she is, makes it much easier for us between visits.

Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to leave a review for us. I am pleased to hear how happy both you and your mum are with the care at Sowerby House; I will pass your feedback on to the team.

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Review of
Sowerby House
from Linda O (Daughter of Resident) published on 22 August 2023

Submitted via Website • Report

Overall Experience

My mum moved into Sowerby House straight from hospital eighteen months ago, after many bad falls and what we now know was the start of Alzheimer's. This was a decision we were dreading as Mum always specified she never wanted/would go into a home. Thankfully, this decision was taken out of our hands

by a wonderful social worker assigned to Mum and there was a vacancy at Sowerby House.
Mum moved into a small 'temporary' room for a trial. Mum has never looked back. 'I love being in my little room'. What more can we, as a family, ask for? The care team at Sowerby House is second to none. It really is a team, from the manager to the gardener. Absolutely superb. As Mum's Alzheimer's has progressed, she still gets the best care and attention. My partner and I visit most days and have never witnessed anything other than the best care, not just to Mum, but to all residents. Everything about the care given at Sowerby House must be celebrated. Thank you everyone.

Reply from Marie Adams, Manager at Sowerby House

Thank you for taking the time to complete a review. It is wonderful to hear how happy your mum is here at Sowerby House, and how you, as a family are happy. I will share your lovely feedback with the team.

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Care Homes Owned by We Care Group in North Yorkshire

We Care Group Locations in North Yorkshire (2)

We Care Group Reviews in North Yorkshire (132)

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Sowerby House

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Sowerby House

Sowerby House

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Bilton Hall Nursing Home

Sowerby House

Sowerby House

Sowerby House

Sowerby House

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