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Care Homes Owned by We Care Group in West Yorkshire

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by We Care Group in West Yorkshire

Only the locations & reviews in West Yorkshire for We Care Group are showing below.

View the details of all 29 locations (with 1211 reviews) owned by We Care Group

We Care Group Locations in West Yorkshire (2)

 

2 Care Homes owned by We Care Group in West Yorkshire

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Brandon House

Tongue Lane, Meanwood, Leeds LS6 4QD 

8.9 32 reviews
"I was looking for respite for my mum. The home isn't huge, but I actually liked that. Upon visiting to look around, it had a warm friendly…"   Read all 32 reviews
Location Type Care Home

A charming detached property renovated for the purposes of modern care, Brandon House makes the most of rural surroundings in order to provide a relaxing daily lifestyle alongside professional and personalised care. Private grounds are enclosed within… Read more about Brandon House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 42 Rooms from £1,045 / week
Knowles Court Care Home

2 Bridgeway, Knowles Lane, Holmewood, Bradford BD4 9SN 

8.7 45 reviews
"The care my Mum gets is outstanding. All the staff go way beyond what is expected of them. I couldn't ask for more.…"   Read all 45 reviews
Location Type Care Home

Knowles Court, located in the peaceful residential suburb of Holmewood in Bradford, is a friendly, 146 bed care home that offers residential, residential dementia and nursing care. Headley House has undergone a major refurbishment and is now welcoming… Read more about Knowles Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 146 Rooms from £770 / week

We Care Group Reviews in West Yorkshire (77)

9.3
We Care Group has a Group Review Score of 9.3 (9.349) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to We Care Group must have a Review Score.

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Review of

Knowles Court Care Home

from J M (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mum gets is outstanding. All the staff go way beyond what is expected of them. I couldn't ask for more.

Reply from Alison Foreman, Commercial Director at Knowles Court Care Home

Thank you very much for taking the time and trouble to write such a wonderful review. Your 5* rating will do much to reassure those searching for care for a loved one. Kind regards.


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Review of

Brandon House

from Claire J (Daughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for respite for my mum. The home isn't huge, but I actually liked that. Upon visiting to look around, it had a warm friendly atmosphere and the residents appeared to be happy. I noticed that none of the residents seemed to be left alone, unless in their rooms.
Attention to detail from
the manager with regards to mum's needs was brilliant and any concerns I had were put to rest.
The decor is a little dated, and not like the super modern, newer homes we've used in the past. However, it was clean and the room mum was allocated, had a lovely view of the garden.
All the staff were lovely and I was very happy and will be booking again in the future.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Thank you for taking the time to review Brandon House so highly. We appreciate your feedback and are thrilled you are happy with the care we provide our residents. Have a lovely day and please visit us again soon.


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Review of

Brandon House

from Robert W (Husband of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Your opening photo of the home shows a line of conifers running down the side of the drive which was removed four years ago to comply with a CQC request at the preceding review. The reason that the CQC asked for this was to improve the view from the resident's windows. The home has just constructed
a solid timber fence to the same line and more as the conifer hedge and the same height as the conifer hedge. The visual impact for visitors and residents who live in rooms overlooking this fence is obvious. massively worse than when the hedge was there. The bin store area of the rear car park used to be tidy, however, there are additional bins and a skip outside the bin enclosure. The visual impact for residents whose rooms overlook this area is obvious. Poor.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Thank you for taking the time to review Brandon House. We appreciate your feedback and are continually looking to improve our services and the home. The fencing you have mentioned has now been removed and we are looking into other areas of the home for improvements also. Thank you for your honest review as it is through this feedback we can move forward on our journey to making the home the perfect setting for our residents and their loved ones. Have a lovely day.


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Review of

Brandon House

from Tom G (Son of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy visiting Brandon House because the atmosphere is always cheerful and positive. The staff are wonderful.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Hello Tom, thank you for reviewing Brandon House so highly. We appreciate your feedback and will be sure to relay your kind words to the team. Have a wonderful day.


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Review of

Knowles Court Care Home

from Irene P (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Ryecroft House for just two weeks. We're so thankful that the activities organiser made it possible for us to livestream my brother's wedding into Mum's room which we really appreciated. Also today, she has given Mum a CD player and some appropriate CDs. Mum is very frail and fragile
and they are building up a good picture of her abilities and needs.

Reply from Davey Taverner, Digital Marketing Manager at Knowles Court Care Home

Thank you for taking the time to review Knowles Court. We appreciate your feedback and we are so glad we could help your mum settle in well. I will be sure to relay your lovely words to the team. Have a lovely day.


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Review of

Brandon House

from Mark D (Son of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff are very hard working and very caring but clearly not enough of them and feel as though my mum did not get the Dementia support which is claimed for by the home on the website and feel very let down by communication, security, medication management.
As a nursing home, I would recommend it but
for someone with needs support there needs to be some scrutiny of what the home is claiming against reality and I only hope my report to the Care Quality Commission enforces some changes. Communication is a real letdown. I would not recommend Brandon.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Mark, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please do not hesitate to contact us to arrange a meeting to discuss this further. Have a good day.


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Review of

Brandon House

from C C (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves the singing and is really happy. Singing all the old songs. The staff make it as happy and look happy too. That makes a difference. I feel happy too. The staff have made me feel welcome too.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Thank you for taking the time to review Brandon House so highly. Thank you


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Review of

Knowles Court Care Home

from J C (Daughter of Resident) published on 12 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid at all costs. Spent less than 30 minutes at the place. Refused to let my mum remain there. It was horrid, like something from the 1970s. No care, no compassion, it was dirty, it stank. It was like going back to bedlam days, absolutely horrified with the place, staff all on their phones, more concerned
regarding texting people than providing care for vulnerable people, my mum. Didn’t even have a mattress on her bed when we arrived. No curtains up, not even a chair in her room. Oh, and another bed frame was dumped there. Disgusted with the whole place. I should have known when I pulled up in the car park, a dump, gardens overgrown and full of rubbish. Once again please avoid at all costs.

Reply from Davey Taverner, Digital Marketing Manager at Knowles Court Care Home

Thank you for taking the time to review Knowles Court. We can confirm that the Manager has been in contact with the referring Social Worker to discuss your concerns.


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Review of

Knowles Court Care Home

from Ralph P (Respite Resident) assisted by family/friend published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed it there, the staff were very nice. There was someone to talk to the residents and staff. The staff are funny and they look after you, they made me a cup of tea when I wanted one. I had everything I needed.

Reply from Davey Taverner, Digital Marketing Manager at Knowles Court Care Home

Thank you for taking the time to write such a lovely review for Knowles Court. We are glad you enjoyed your time at the home. Thank you.


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Review of

Brandon House

from K G (Daughter of Resident) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very swift response to asking to view the home and ask for a place for Mum. Lovely feel to the home and all questions answered around the previous quality mark. Nothing was too much for the staff, Mum was encouraged to take part and was included in activities. Staff were lovely with the residents. Mum's
care was fabulous and she was cared for right up until her passing. Only 5 weeks, but it was the right place.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Thank you for your lovely review of Brandon House. We are so pleased that we could provide a loving and caring environment for your mum. We always strive to offer the highest standard of care for each of our residents for as long as they are under our care. I will be sure to share your kind words with the team. Thank you.


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Review of

Knowles Court Care Home

from Alan W (Brother of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very understanding with my sister. Nothing too much to ask, made her final months comfortable. Cannot express my thanks enough, I know my sister was cared for above and beyond. Will always be thankful for their time and help.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit a review at this difficult time. It is wonderful to receive such kind comments about the team at Knowles Court, which I'll share with all the team.


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Review of

Knowles Court Care Home

from Julie B (Sister of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good service, exceptional care. Have used the home several times over the years.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for your positive review. It is lovely to hear how pleased you are with the care in the home. I will share your kind comments with all the team.


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Review of

Knowles Court Care Home

from Kev K (Relative of Resident) published on 17 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manageress spoke to me for a long time on the phone, as we had hit a bit of a difficult patch at home, and answered all of my questions about care and where to get advice on the money side of things. She asked for lots of information so they can look after our relative properly and really put
my mind at ease, especially as once our relative is used to going, I will use the time to go away. We were invited to look around, advised what to bring and the staff on the unit were lovely, makes respite easier in future now we know who we can ring we were really nervous. It’s hard admitting we needed help, but it gives us all a good break and the rest we needed without worrying about our relative.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit a review. We know how hard it is having to admit you need help caring for a loved one, so we are pleased to hear that our new manager was able to answer all your questions and alleviate your concerns. Respite provides a great opportunity for families as well as their loved ones to enjoy a break. I will share your kind comments with all the team.


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Review of

Knowles Court Care Home

from K C (Daughter of Resident) published on 6 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a few problems with my mum settling in, I can say overall the staff and team have been really supportive of everything and really reassuring regards my mum's care going forward.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit a review. It is lovely to hear your mum has settled in and how supportive the team have been. I will share your comments with the team.


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Review of

Knowles Court Care Home

from Catherine H (Daughter of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly and caring care home. Staff are very positive and they look and care after all residents with a professional attitude. Well done everybody.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit such a positive review for Knowles Court. I will share your kind comments with the team.


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Review of

Knowles Court Care Home

from Christine R (Wife of Resident) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After we got off to a poor start when my husband first entered the care home, all problems were dealt with in a satisfactory manner and he has been well cared for. The staff are wonderful and work extremely hard in caring and looking after all residents needs. The staff create a lovely friendly atmosphere.
I'm completely satisfied with the care my husband is receiving and he is much more settled.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit a review. It is always difficult when a loved one first moves into a care home but we are pleased to hear that your concerns were quickly resolved by the team and that your husband is settled into the home and is well cared for. I will share your kind comments with the team.


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Review of

Knowles Court Care Home

from June S (Wife of Resident) published on 24 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was taken into care in April. We have seen an improvement in him due to the care and attention the staff at Headley House give him. He is settled, eating well and seems content. I can't thank everyone enough for the help they have given my husband and also the support they give the family.
Thank
you.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit a review. It is wonderful to hear how much your husband has improved since becoming a resident in Headley Household at Knowles Court. I will share your lovely comments with all the team.


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Review of

Brandon House

from Malcolm P (Nephew of Resident) published on 9 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful. They all take good care of my uncle. My uncle feels very settled and comfortable. Some of the staff do go above and beyond. A special mention must go to one staff member in particular. She has been very supportive.

Reply from Lynn Billingham, Business Development Manager at Brandon House

Thank you for taking the time to submit a review. It is lovely to hear how happy your uncle is within the home. It is wonderful to hear that some of the staff go above and beyond to support you and your uncle. I will share your lovely review with all the team.


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Review of

Brandon House

from N W (Son of Resident) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Brandon House to all.

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Review of

Knowles Court Care Home

from Susan S (Daughter of Resident) published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My one hundred year old mum was moved to Knowles Court Care Home on February 13th for end of life care. Living a long way from the area, we were reassured and relieved that she was safe and cared for until she passed away. We found the staff to be friendly, reassuring and caring when we visited during
her stay and when we collected her things afterwards.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit a review. It is lovely to hear how happy you were with the care your mum received during her time with us. I will share your kind words with all the team.


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