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Care Homes Owned by M&B Care Group Ltd

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M&B Care Group Ltd Locations (2)

 

2 Care Homes owned by M&B Care Group Ltd

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Cheybassa Lodge Rest Home

2 Chichester Avenue, Hayling Island PO11 9EZ 

22 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 18 Rooms
Lavender House

166 Newtown Road, Woolston, Southampton SO19 9HR 

13 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • 22 Rooms

M&B Care Group Ltd Reviews (35)

Reviews Posted for members of M&B Care Group Ltd

Overall Experience

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  • 5
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Review of

Cheybassa Lodge Rest Home

from Timothy S (Son of Resident) published on 29 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father moved into the care home late 2018 until 2020 during his time in the care home that the management spent time upgrading and improving the home. The hard-working staff were always polite and very helpful to the residents and their visitors. If visiting near mealtimes, we were always told that
they would plate up a meal for us and cups of tea and coffee were always offered.
Sometimes communication was a little broken and we were not told that my father needed certain items until we were at the home, whereas if we'd had a text or email we could've purchased these items and brought them over as sometimes the journey (especially during the summer) up to the care home can be a little adventurous as there is only one road to and from the island.

Reply from Manager, Management at Cheybassa Lodge Rest Home

Thank you for your review. Items are always provided for our residents just in case. We will take your feedback on board and ensure carers give good time notice to the families.


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Review of

Cheybassa Lodge Rest Home

from Samantha R (Daughter of Resident) published on 8 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff at Cheybassa Lodge for their care and friendship with Mum.
Mum was a very independent lady and this was respected. Thankfully the Cheybassa family also recognised when Mum needed support. The carer role soon changed to a proper friendship with some of the staff
and this was a real comfort to the family, especially in these strange times when visiting from family and friends has been limited.
We are so thankful that the staff were with Mum when she passed on to be with Dad. Mum was made comfortable in her last moments and she was in the company of these special people. Even after Mum had died they cared for her, combing her hair and popping some of Mum's favourite perfume on her. They were in contact with us throughout this time and kept us updated in a sympathetic and caring way.
An absolute pleasure knowing the Cheybassa family, such a professional, warm and caring atmosphere.
Thank you all so much.

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Review of

Cheybassa Lodge Rest Home

from Michael G (Son of Resident) published on 5 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father to Cheybassa Lodge after the death of my mother, who had been his carer. He had previously had brief stays in other homes for respite care but had been unhappy there. In contrast to this my father settled quickly into life at Cheybassa Lodge and enjoyed his time there. Sadly his health
failed and he passed away peacefully at Cheybassa Lodge, having received compassionate care from the staff to make his final days peaceful and comfortable. In contrast to the previous places my father had stayed in, the staff at Cheybassa Lodge made an effort to get to know my sister and me, as well as my father - it felt like they cared about the whole family, not just my dad. Nothing was too much trouble for the staff and from my perspective, it was a pleasure to phone the home for a progress update - it felt more like ringing other family members for a chat. I’d recommend Cheybassa Lodge as a friendly, caring place, with a personal touch.

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Review of

Cheybassa Lodge Rest Home

from F P (Daughter of Resident) published on 25 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home manager is communicative, helpful and considerate in all respects, and balances well her duty of care to the residents with the wishes of their family members and visitors. The home is small, intimate, cosy and the staff are excellent in their care of the residents, with great consideration
shown to their general health and mental health.

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Review of

Cheybassa Lodge Rest Home

from C S (Daughter of Resident) published on 1 October 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management were very welcoming and supportive when my mother arrived, introducing her to all the resident. Having lived independently until she was 99, this was a big change, but she adapted well, joining in with activities and eating well. Her room was one of the smaller ones, but she
had all her pictures on the walls and trinkets dotted around the room. She found it very comfortable. Visitors were always welcomed and given tea or coffee, and the staff took Mum out if I was away. Cheybassa is in an excellent location. Mum's mediation and care were well managed, and the staff cared for her right to the end of her life in a very caring and understanding way.

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Review of

Cheybassa Lodge Rest Home

from J T (Niece of Resident) published on 11 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very cosy, charming rest home. Nothing is too much trouble for the residents, staff very obliging, will go to any length to please and help residents with their daily needs. Food is never any trouble and the staff will cook a different meal if required daily. Very happy with the care provided for
my Aunt.

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Review of

Cheybassa Lodge Rest Home

from Robert T (Nephew of Resident) published on 21 January 2019

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 97-year-old aunt spent the last year of her life at Cheybassa Lodge, a year that she greatly enjoyed. She had lived at her previous house for 55 years but when she died she considered Cheybassa to be her home. She was shown immense kindness and treated with great dignity by the staff, something which
continued right up to her death. Living some way from the home, and not being able to visit frequently, it was very reassuring to know that she was being cared for so well. I consider that my aunt was very fortunate to have spent her last months at Cheybassa Lodge.

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Review of

Cheybassa Lodge Rest Home

from S S (Daughter of Resident) published on 14 December 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheybassa Lodge provided a home from home environment in which my mother felt safe and thrived. She enjoyed the food and individualised support in respite and as a resident that enabled her to relax and take part in activities. The home is extremely clean and welcoming to visitors with bedrooms that
are well kept. The staff showed genuine affection and personalised care when tending to her needs. I am grateful to have found a place for my mother to live, which provided the levels of medical support, personal care and companionship that she needed.

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Review of

Cheybassa Lodge Rest Home

from Pat G (Wife of Resident) published on 7 March 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are superb and mix friendly and professional in just the right balance.
The accommodation is clean and spacious.
The food and things going on in general, keep my husband busy and active.
When needed they look after and support him very well.

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Review of

Cheybassa Lodge Rest Home

from Jill L (Wife of Resident) published on 28 February 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with the speed in which they responded to our needs at such short notice.
My husband was treated with kindness and compassion which helped him to settle very quickly. I wouldn't hesitate to bring him to stay again.

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Review of

Lavender House

from Linda G (Niece of Resident) published on 2 January 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Lavender House for over four years now. She is happy to live there and loves all the staff and has nothing but praise for them.
Lavender House is very homely and has a good garden to relax in. When visiting the staff are very helpful and friendly and always make you feel at home.

Reply from Carey Ely, Registered Manager at Lavender House

Thank you so much.


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Review of

Lavender House

from K S (Son-in-law of Resident) published on 2 January 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with all of the services and care that my mother in law is receiving. She is very happy at Lavender House so many thanks to the staff and management.

Reply from Carey Ely, Registered Manager at Lavender House

Thank you so much for the positive feedback, this is so encouraging to hear.


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Review of

Lavender House

from G M (Niece of Resident) published on 18 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is happy and content, most of the time! The home is introducing new trips out next year. I am confident in her care home.

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Review of

Lavender House

from Jean W (Friend of Resident) published on 18 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with visiting Lavender House. Over the last few years, we have found all the staff excellent and they treat all the residents with care and respect.
No matter what time of the day we visit, the residents seem to be very happy and smiley.
We are always made very welcome and nothing is
a trouble to them. Staff are always available to listen.

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Review of

Lavender House

from Matthew C (Son of Resident) published on 18 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Lavender House and I can honestly say I wouldn't want him anywhere else.
The home is a credit and a beacon of hope for many people in an industry that fails on so many levels.
The staff treat every resident like they are their own blood. They go above and beyond to ensure
that the residents and their families are always looked after.
The only other thing I can say is a premium brand of lager don't do care homes but if they did they would be like this one.

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Review of

Lavender House

from Carl N (Husband of Resident) published on 18 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Lavender House for almost a year. She has been looked after extremely well and loves all the staff who love her in return. I have absolutely no concerns as to he well being whilst in Lavender House.
I consider the standard of care as excellent.

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Review of

Lavender House

from Jacqui C (Wife of Resident) published on 18 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Lavender House for the last three and a half years. The care, love and support both he and our family have received is second to none.
The management and staff are so dedicated to all the residents and nothing is too much trouble for them.
I couldn't be happier knowing that
when I leave he is in safe and loving hands. I couldn't wish for anything more.

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Review of

Lavender House

from Anne L (Daughter of Resident) published on 18 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent in every way.

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Review of

Lavender House

from Hayley M (Daughter of Resident) published on 22 November 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deciding on a care home for Mum was probably the hardest decision we have ever needed to make. Worrying whether she would settle, and concern over the care she would receive. From day one, we knew we had made the right decision in choosing Lavender House, and feel that we now have a huge extension
to our family! The staff are always welcoming, inclusive and caring, treating all of the residents with the dignity and respect they deserve. Mum is so happy and content, and most importantly safe. The staff are always on hand to help with any requests and welcome us at any time of the day or night. Lavender House provides such a happy environment for residents and their families. There are not enough words to thank the manager and her team for their amazing care and dedication, and we feel so grateful to have found them.

Reply from Carey Ely, Manager at Lavender House

Hayley how lovely and we feel privileged that we are your family as we certainly feel the same. Thank you so much.


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Review of

Cheybassa Lodge Rest Home

from Maria N (Daughter of Resident) published on 26 October 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my father has received at Cheybassa Lodge.
Dad has been very upset that he has had to give up his home and move into care. The first thing the manager said to dad was "welcome home" which I felt was wonderful.
The staff are compassionate and really care.

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Awards / Recognitions (0)

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Frequently Asked Questions about M&B Care Group Ltd

How many Care Homes does M&B Care Group Ltd own?

M&B Care Group Ltd own 2 Care Homes.

Which M&B Care Group Ltd Care Homes have the highest review score?

Cheybassa Lodge Rest Home & Lavender House have the highest review score.
M&B Care Group Ltd in Hampshire

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