How many Care Homes does Connaught Care Group own?

Connaught Care Group own 6 Care Homes.

Which Connaught Care Group Care Homes have the highest review score?

Henbrook House Care Home , The Chase & Portsdown View have the highest review score.

Connaught Care Group | 6 Care Homes

Review of
Henbrook House Care Home
from Nadine H (Regular Volunteer) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Every week, as a childminder we bring a group of children to Henbrook. The children, full of energy and curiosity, engage in various activities with the residents - from simple crafts to interactive games and storytelling sessions. The children and residents have formed a special bond.

For the

elderly residents, these weekly visits provide social interaction, with a younger generation. Many residents seen smiling, engaging in lighthearted conversations, and even helping the children with certain tasks. For those with more limited mobility, the amazing staff ensured they can still participate by incorporating seated activities or sharing story books with the children.

These visits have created a positive, family-like atmosphere at Henbrook House. The residents and children look forward to the visits, it's clear that this initiative is more than just play; it's about fostering connections that bridge generations, providing emotional benefits to both young and old.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you for your kind review, we really look forward every week to our little visitors and i know how much joy the residents get from these interactions, you have been such a highlight to our weeks!

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Review of
Henbrook House Care Home
from C J (Regular Volunteer) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I have been coming to Henbrook House as a regular volunteer now for nearly 12 months, and I can honestly say that this is a truly wonderful place. All of the staff I have encountered go above and beyond for the residents and I love our visits. The personal touch at Henbrook House is remarkable, and

the staff are always looking to make the experiences for the residents extra special. Well done Henbrook House.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind review, it is always a pleasure to receive such kind reviews i look forward to sharing your comments with our team

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Review of
Portsdown View
from N P (Respite Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My family had a long haul holiday and was looking for respite for caring for elderly mother. I chose Portsdown view as previously visited and mother's sister is in full term care. My initial contact with the care home was very positive, excellent communications. A week prior to her arriving we had

an assessment review which was detailed and made me fill happy leaving my mother in their care. The accommodation, staff and managers were excellent and she received outstanding care and they provided constant activities to keep her engaged and made sure she felt as she was on holiday. The food standards were excellent, beautiful maintained facilities. I will certainly recommend and will use again. I can't thank the team enough for all they did and in such a positive manner.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for your kind words. It was a pleasure caring for your mother, and we're so glad she felt at home with us. We truly appreciate your trust and look forward to welcoming you again in the future!.

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Review of
Portsdown View
from M B (Son of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My parents came in on respite after my mothers operation. Sadly they didn't mix much but I can't fault the staff. Care was carried out in full but any extra help was hit and miss when it came to exercises and physio. With regard to management, I can only thank the staff member in the bistro and another

in the office. Without their help and understanding I don't know what would have happened. Two incredible people!!

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for taking the time to share your experience. We're truly sorry to hear that your parents didnt feel able to mix much during their stay, and we understand how important that social connection can be especially during recovery. We also take on board your comments regarding the inconsistency in support with exercises and physiotherapy. Your feedback is invaluable and will be shared with our team to help us improve in this area.We're grateful for your kind words about our staff, particularly the team members in the bistro and the office. It means a great deal to know that their compassion and support made such a difference to you and your family. Well be sure to pass along your heartfelt thank they will be touched to know how much their care meant to you.Wishing your mother a continued recovery at home .

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Review of
Henbrook House Care Home
from P B (Friend of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The care for the residents is exceptional, the home itself is the best I've seen and is the reason why I recommended it to a friend who has said the exact same thing. The visitation is great as family are able to visit and join in with daily activities! The activities are incredible and really enhance

the residents wellbeing both physically and mentally. I am very happy and content knowing that my family friend is living here with extraordinary care and most importantly she feels safe!

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your kind words, it really is fantastic to hear of your positive experiences at our beautiful home, i will share your kind words with our team

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Review of
Portsdown View
from J A (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

This is my first experience of Portsdown Views. My mum is in her first week of respite care there. The management of the whole experience has been brilliant. From the initial phone call I have felt reassured that my mum would be well looked after. The management have given excellent support, which has

been echoed by the whole staff. Everyone so welcoming and nurturing.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for taking the time to share your experience . We're very delighted to hear that your first experience with Portsdown Views has been such a positive one. It means a lot to us to know that you've felt reassured and supported throughout the process of arranging your mum's respite care.Our team takes great pride in creating a welcoming and nurturing environment, and we're so pleased to hear that this has been your experience. We'll be sure to pass on your lovely feedback to all of the staff involved-they'll be thrilled to hear your feedback .

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Review of
Portsdown View
from A S (Son-in-law of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Friendly caring staff. Very attentive. Five star facilities. Recommend to all.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for taking time to review our service . We're thrilled to hear that you had such a positive experience within our home . Your recommendation means a lot to us .

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Review of
Portsdown View
from K H (Friend of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Having been a daily visitor for eleven weeks I have seen many examples of the gentle but effective care all staff extend to residents regardless of physical or mental problems. I perceive this is the normal approach not the exception which is commendable. Faced with a serious medical emergency in the

past week with the resident I visit I cannot give enough praise to the two members of staff who handled this difficult situation with skill professionalism and empathy. When recovered the resident will return permanently as this is an exceptional care home.

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Review of
Meadowbrook Care Home
from S T (Friend of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

We were made very welcome, by lovely helpful staff. The building was warm light with beautiful decor, like a really grand hotel.
The residents we saw around all looked really happy and well cared for.

Reply from Ruby Pratt, Deputy Manager at Meadowbrook Care Home

Thank you so much for your lovely words about our wonderful home and staff team. We will be sure to pass this back to everyone!

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Review of
Meadowbrook Care Home
from Sue A (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My parents have been Meadowbrook since the beginning of February & everyone has been friendly & caring. It has been a very big change for them & they have all helped to settle them in. Meadowbrook has outstanding facilities & activities to suit all abilities. Would definitely recommend.

Reply from Laura Adams, General Manager at Meadowbrook Care Home

Thank you for the wonderful feedback, I'm incredibly proud of the team at Meadowbrook - so it is wonderful to hear that your mum and dad's experience has been so positive.

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Review of
Meadowbrook Care Home
from Claire T (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

We moved our Dad from another care home where he had lived for 4 years to Meadowbrook in February 2025 and the move has been seamless. The staff have been exceptional, especially two staff members who personally took responsibility for settling our Dad, who is living with advanced Lewy Body Dementia.

We had been so worried to move him so far into his diagnosis, however the team have made him feel safe and comfortable. He is sleeping better than ever and has finally started gaining the weight he has lost steadily over the last 9 months. When asked, with limited vocabulary he describes his new home as 'feeling like home, home'. I am sleeping better too and don't feel the need to keep checking in. We couldn't have wished for more.

Reply from Laura Adams, General Manager at Meadowbrook Care Home

Thank you so much for your kind feedback, I am absolutely delighted you feel this way and that you are sleeping better. I will be sure to share this with the team. Dad is such a gentleman and a real pleasure to care for.

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Review of
Meadowbrook Care Home
from Tony P (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Management care and attention are excellent, friendly, good communication and caring approach for the resident.
Caring staff on what I have observed are a little bit slack and take the residents first reaction as gospel. Resident with dementia sometimes cannot communicate if they are thirsty or hungry

and could have not had drink or food all day. I know it's difficult as there are other residents but a bit more observation would greatly help.
Staff should encourage residents to get involved and participate in all of the facilities and organised events so the residents settle and enjoy the home easier.

Reply from Laura Adams, General Manager at Meadowbrook Care Home

Thank you for your review and lovely words. We appreciate that the care needs of our residents can vary depending on their specific conditions and diagnosis as well as how we are required to adapt our approach dependent on this. I would really like to further understand the observations you have had and so have reached out personally to ensure we are always providing the extraordinary care we strive for.

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Review of
Portsdown View
from E M (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum has spent 2 weeks here in respite care. I have seen more staff than residents and they are all very welcoming, friendly and caring. It is lovely and clean. Residents are well looked after. We had an 85th party for my mum, food was lovely and they made her a birthday cake and bought her flowers

which she loved, she has dementia so couldn't remember any of it. The family appreciated all the effort from the staff. So far everything has been positive.

Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you ever so much for such a lovely and kind review of Portsdown View. It has been our pleasure to care for your Mum, and I am so glad that you have had a very positive experience with us. Your kind words mean so much and I will share with the whole team.

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Review of
Portsdown View
from Charlotte G (Granddaughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Portsdown View were incredible when my grandma needed respite care urgently. They went above and beyond to help her feel comfortable and made our whole family feel welcome. You are always greeted with a genuine smile. The food is excellent (especially the daily cakes) and there is a massive variety

of activities on offer. I felt confident that my grandma was safe and they acted quickly when she needed to go to hospital. We will definitely be returning to Portsdown View for any future care needs.

Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you so much for this wonderful review! Our team are very passionate about giving the very best of care to the residents here at Portsdown View and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.

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Review of
Henbrook House Care Home
from N A (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Mum came to live with us following the death of my father and has been with us now for 3 years.
My wife requires breaks from caring for mum and we have tried other care home providers and can honestly say that the level of care, the facilities and friendly "can't do enough for you" approach to mums

stay is just fantastic.
Mum even asked if she could have her 80th birthday at Henbrook House Care Home and then a second birthday when she came home to us.
Henbrook said, of course and what, when and how many would you like
So mum had her brothers and there children (all in there 50's) on the day of her birthday and then another party on the weekend.
Mum has dementia and in her words " the whole of her birthday are such wonderful memories it's just a shame that dad wasn't with her "
Thank you all, from the care staff to the kitchen staff and everyone else involved.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your lovely review, it is always a pleasure to receive such amazing feedback, it is always great to welcome your mother to stay with us! I look forward to sharing your comments with the team

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Review of
Portsdown View
from Natalie H (Granddaughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Well where to start. Not sure if the care home messed up or the hospital but my grandad was dumped off at 8:30am to which no one was accepting responsibility. To my mum's shock she found a picture of my grandad on a social media site (may I add nothing had been signed to say this was allowed), which

caused a great upset to the whole family and he would be horrified if he knew. We were told we would be getting apology email - we are still waiting. Data Protection Breech:- I confronted management about the phone calls I was receiving about my grandad as I believed the first point of contact should have been my mum, to which I was told because I'm not POA I shouldn't have been contacted by law and they kept saying they didn't have my number. Very strange. The attention he got from the carers was good and they were the ones who asked how he was when he was admitted to hospital. From management we received no courtesy phone call nothing. The list could go on. Don't waste your hard earned money.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for taking the time to share your feedback. I'm truly sorry to hear about your concerns and appreciate how important these issues are to you and your family. As you will understand we are unfortunately unable to discuss resident-specific details publicly, but we have reached out to you directly to discuss your concerns. The well-being, dignity, and privacy of everyone in our care is of the utmost importance to us, and rest assured I'll do anything I can to resolve this issue. Warmest regards the General Manager at Portsdown View.

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Review of
Henbrook House Care Home
from Fizz H (Granddaughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My Nan has fairly complex needs and we had had a poor experience at a previous care provider. When we visited Henbrook House Care Home I knew it was the one. It has many lovely touches that should be standard across all care providers to offer a good quality of life, but sadly that is not the case.

All the staff are lovely and spent time getting to know my Nan on her arrival - the welcoming flowers in her lovely room was such a lovely touch.
The fact that I can visit on my birthday and have a private meal with my Nan has blown me away. Again this should be standard but just isn't. I am so happy that we found Henbrook House and that they were able to accommodate my Nan. I would recommend it - and I might just move in myself.

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your review, it is always great to have such positive feedback and hear first-hand people's experiences. I will share your comments with our amazing team as it is always great to share such lovely comments. Thank you.

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Review of
The Chase
from Penelope S (Sister of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Although my brother arrived only a few weeks ago I have seen such a positive change in his outlook to life. I have not known him to be so happy for a very long time. My sincere thanks to all the staff who have contributed to making this move in his life such a positive one.

Reply from Nicola Orwin, General Manager at The Chase

Thank you so much Penelope for a very kind review of The Chase. It is our pleasure to care for your brother. Moving into care is a big decision so it is lovely to hear that you feel this has been a positive experience for him. Thank you again.

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Review of
Meadowbrook Care Home
from A H (Wife of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased with our choice of care home for my husband. He had 2 weeks of respite in another care home earlier which we and he did not like. The care given at Meadowbrook is excellent as is the overall ambiance.

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Review of
Henbrook House Care Home
from C B (Granddaughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Where do I start? Henbrook House Care Home has been life changing for us. From the initial visit, the staff are excellent and always there to support you. The entertainment for the residents is outstanding and the team do an exceptional job with a weekly timetable. Henbrook house has an extremely warm

welcoming atmosphere where nothing is to much for them. The food is amazing! We feel like it's become our second home. Myself and my mother cannot thank Henbrook house enough for giving my grandma the quality of life she deserves!

Reply from Catherine Frost, Manager at Henbrook House Care Home

Thank you so much for your amazing comments we are delighted that you are happy with the care and support being given, I look forward to sharing your comments with the team - thank you.

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Care Homes Owned by Connaught Care Group

Connaught Care Group Locations (6)

Connaught Care Group Reviews (142)

Henbrook House Care Home

Henbrook House Care Home

Portsdown View

Portsdown View

Henbrook House Care Home

Portsdown View

Portsdown View

Portsdown View

Meadowbrook Care Home

Meadowbrook Care Home

Meadowbrook Care Home

Meadowbrook Care Home

Portsdown View

Portsdown View

Henbrook House Care Home

Portsdown View

Henbrook House Care Home

The Chase

Meadowbrook Care Home

Henbrook House Care Home

Awards / Recognitions (1)

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