Connaught Care Group in Hampshire | 1 Care Home

Review of
Portsdown View
from N P (Respite Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My family had a long haul holiday and was looking for respite for caring for elderly mother. I chose Portsdown view as previously visited and mother's sister is in full term care. My initial contact with the care home was very positive, excellent communications. A week prior to her arriving we had

an assessment review which was detailed and made me fill happy leaving my mother in their care. The accommodation, staff and managers were excellent and she received outstanding care and they provided constant activities to keep her engaged and made sure she felt as she was on holiday. The food standards were excellent, beautiful maintained facilities. I will certainly recommend and will use again. I can't thank the team enough for all they did and in such a positive manner.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for your kind words. It was a pleasure caring for your mother, and we're so glad she felt at home with us. We truly appreciate your trust and look forward to welcoming you again in the future!.

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Review of
Portsdown View
from M B (Son of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My parents came in on respite after my mothers operation. Sadly they didn't mix much but I can't fault the staff. Care was carried out in full but any extra help was hit and miss when it came to exercises and physio. With regard to management, I can only thank the staff member in the bistro and another

in the office. Without their help and understanding I don't know what would have happened. Two incredible people!!

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for taking the time to share your experience. We're truly sorry to hear that your parents didnt feel able to mix much during their stay, and we understand how important that social connection can be especially during recovery. We also take on board your comments regarding the inconsistency in support with exercises and physiotherapy. Your feedback is invaluable and will be shared with our team to help us improve in this area.We're grateful for your kind words about our staff, particularly the team members in the bistro and the office. It means a great deal to know that their compassion and support made such a difference to you and your family. Well be sure to pass along your heartfelt thank they will be touched to know how much their care meant to you.Wishing your mother a continued recovery at home .

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Review of
Portsdown View
from J A (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

This is my first experience of Portsdown Views. My mum is in her first week of respite care there. The management of the whole experience has been brilliant. From the initial phone call I have felt reassured that my mum would be well looked after. The management have given excellent support, which has

been echoed by the whole staff. Everyone so welcoming and nurturing.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for taking the time to share your experience . We're very delighted to hear that your first experience with Portsdown Views has been such a positive one. It means a lot to us to know that you've felt reassured and supported throughout the process of arranging your mum's respite care.Our team takes great pride in creating a welcoming and nurturing environment, and we're so pleased to hear that this has been your experience. We'll be sure to pass on your lovely feedback to all of the staff involved-they'll be thrilled to hear your feedback .

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Review of
Portsdown View
from A S (Son-in-law of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Friendly caring staff. Very attentive. Five star facilities. Recommend to all.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for taking time to review our service . We're thrilled to hear that you had such a positive experience within our home . Your recommendation means a lot to us .

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Review of
Portsdown View
from K H (Friend of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Having been a daily visitor for eleven weeks I have seen many examples of the gentle but effective care all staff extend to residents regardless of physical or mental problems. I perceive this is the normal approach not the exception which is commendable. Faced with a serious medical emergency in the

past week with the resident I visit I cannot give enough praise to the two members of staff who handled this difficult situation with skill professionalism and empathy. When recovered the resident will return permanently as this is an exceptional care home.

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Review of
Portsdown View
from E M (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum has spent 2 weeks here in respite care. I have seen more staff than residents and they are all very welcoming, friendly and caring. It is lovely and clean. Residents are well looked after. We had an 85th party for my mum, food was lovely and they made her a birthday cake and bought her flowers

which she loved, she has dementia so couldn't remember any of it. The family appreciated all the effort from the staff. So far everything has been positive.

Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you ever so much for such a lovely and kind review of Portsdown View. It has been our pleasure to care for your Mum, and I am so glad that you have had a very positive experience with us. Your kind words mean so much and I will share with the whole team.

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Review of
Portsdown View
from Charlotte G (Granddaughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Portsdown View were incredible when my grandma needed respite care urgently. They went above and beyond to help her feel comfortable and made our whole family feel welcome. You are always greeted with a genuine smile. The food is excellent (especially the daily cakes) and there is a massive variety

of activities on offer. I felt confident that my grandma was safe and they acted quickly when she needed to go to hospital. We will definitely be returning to Portsdown View for any future care needs.

Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you so much for this wonderful review! Our team are very passionate about giving the very best of care to the residents here at Portsdown View and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.

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Review of
Portsdown View
from Natalie H (Granddaughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Well where to start. Not sure if the care home messed up or the hospital but my grandad was dumped off at 8:30am to which no one was accepting responsibility. To my mum's shock she found a picture of my grandad on a social media site (may I add nothing had been signed to say this was allowed), which

caused a great upset to the whole family and he would be horrified if he knew. We were told we would be getting apology email - we are still waiting. Data Protection Breech:- I confronted management about the phone calls I was receiving about my grandad as I believed the first point of contact should have been my mum, to which I was told because I'm not POA I shouldn't have been contacted by law and they kept saying they didn't have my number. Very strange. The attention he got from the carers was good and they were the ones who asked how he was when he was admitted to hospital. From management we received no courtesy phone call nothing. The list could go on. Don't waste your hard earned money.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for taking the time to share your feedback. I'm truly sorry to hear about your concerns and appreciate how important these issues are to you and your family. As you will understand we are unfortunately unable to discuss resident-specific details publicly, but we have reached out to you directly to discuss your concerns. The well-being, dignity, and privacy of everyone in our care is of the utmost importance to us, and rest assured I'll do anything I can to resolve this issue. Warmest regards the General Manager at Portsdown View.

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Review of
Portsdown View
from A S (Friend of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience

We are non-residents who have been warmly welcomed into Portsdown View. We visit a resident and have very kindly been invited by the events manager to accompany our friend and to participate in a number of different activities within the home, which has been a delight. A member of my family has dementia,

who we care for, and accompanies me on our visits so it is lovely that she can join in too. We have been greeted by the manager and kindly shown round the home by the events manager, the facilities are first-class. All staff have been friendly, from the receptionist at arrival to all the carers that we have met, they recognise us and will stop and say hello. The environment is calm, spacious, homely and everything is so well-organised, we appreciate the staff's efforts and attentiveness. We enjoyed a wonderful afternoon tea today, our compliments go to the homes wonderful chef, thank you so much!

Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you so much for this lovely review. Our team are very passionate about making everyone fell welcome at Portsdown View. We hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.

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Review of
Portsdown View
from Sarah M (Daughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

Both of my parents went into Portsdown View in August 2024 after living with me for 18 months and it was the best decision we could have made. The home is lovely, it is always clean and tidy and the surroundings are inviting and relaxing. The food is always excellent and being able to have lunch in

the Bistro with Mum feels like our weekly treat. There is always something going on like gentle exercise, trips out, quizzes and crafting. The staff are just lovely and always make us feel welcome when we visit. They genuinely care about the residents and their families and this was demonstrated when my Dad passed away in November and the time leading up to his passing. They could not have been kinder and I feel safe in the knowledge that Mum isn't alone as she has this community supporting her.

Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View

Thank you for your kind words in this wonderful review of Portsdown View Care Home. We are very proud of the care and commitment our teams show towards our residents and their families, and your feedback is highly valued across our company.

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Review of
Portsdown View
from Brian H (Husband of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

Visit to the garden centre on 20/11/2024.
The garden centre has incorporated a Christmas exhibition into its display arrangements. It provides a unique exhibition of high quality and related to Christmas. The visit included a refreshment stop for coffee and cake. Transport to the garden centre and

return was provided. A particular staff member from the care home ensured a well-organised trip to this unique venue.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for your wonderful feedback about the garden centre outing on the 20th November. We're so pleased to hear that you enjoyed the Christmas exhibition and the refreshments - it sounds like it was a truly festive experience! We are also grateful for your kind words about our events team. We strive to ensure all outings are well-organized and enjoyable for everyone, and it's great to know that this trip was a success. We look forward to organizing many more memorable experiences for you and all our residents.

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Review of
Portsdown View
from Ian C (Son of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum's last few weeks before she passed away were handled with care, dignity, compassion, and understanding by all the staff. They were amazing in helping with this sad time. One of the girls stayed all night with Mum to give the family a break. They made Mum's passing a lot easier to deal with in every

way—liaising with the funeral company, getting Mum ready, etc. A true and incredible team who have the families grateful thanks for all they did. From the start 15 months ago to the end. The whole experience has been one of care, commitment, dedication, above and beyond, respect, and understanding. A truly fantastic team, who even attended the funeral. Well done and thank you.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you so much for your kind words. We are truly honoured to have been able to support your mum and your family during such a difficult time. Our team is dedicated to providing care with compassion and respect, and it means the world to us that we were able to make this experience a little easier for you all. Please know that you are always in our thoughts, and we are grateful for the trust you placed in us.

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Review of
Portsdown View
from K W (Sister of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

On every visit, I have found all the staff to be understanding of my sister's needs. They are patient and helpful and kind. She enjoys various activities, which is unexpected as she was very resistant to Portsdown View initially.
I know my sister had mood swings and can be difficult. I feel completely

confident in the quality of care she is receiving.

Reply from Christopher Guest, Customer Relations Manager at Portsdown View

Thank you for your wonderful review, we are very delighted to be looking after your sister and to read that she is thriving at Portsdown View. We look forward to seeing you during our festive events soon.

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Review of
Portsdown View
from Geraldine M (Respite Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

I booked into Portsdown View for respite following a knee replacement. From the moment I arrived, I was treated with friendship and excellent care. Everyone who worked there was kindness itself, and my every need was catered for. In fact, my granddaughter thought I was in a five-star hotel.
Food was

very good and plenty of activities if wanted.

Reply from Christopher Guest, Customer Relations Manager at Portsdown View

It was a pleasure to have you as one of our valued residents and do hope you return to us for another respite stay when you are ready. Have a wonderful Christmas and do pop in and enjoy a cup of tea with our staff when you are able.

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Review of
Portsdown View
from Maria S (Daughter of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

We have been very happy with the care home since my dad became a resident in 2023, but because of my recent experience with the manager and other care staff, I feel that I should thank them all for really caring.
My father has recently spent about 13 days in hospital, quite seriously ill, and the care

home staff have kept in contact to find out how he's doing. They have been extremely supportive and all staff have been genuinely concerned. The manager said that they would pick my dad up as soon as he was pronounced fit to go, to save him waiting around for an ambulance to take him home. Today the home have been true to their word and sent staff to pick him up as soon as I phoned to tell them he could go, and he has been promised any meal that he fancied. I have confidence that my dad is in the best place to be looked after as though he were family.
Thank you to the three staff members who collected him from the hospital, and all the other fantastic staff members at Portsdown View.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for your kind message. We're so pleased to hear that your father has received the care and support he needs, and we're grateful for your trust in our team. Your feedback means a lot to us, we will pass along your thanks to the team.

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Review of
Portsdown View
from S A (Wife of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Since my husband became a resident earlier this year I have been most impressed with the care, respect and ongoing understanding of his health issues the staff have for him. I always feel made most welcome when I visit, with a warm happy atmosphere on entering the building.

Reply from Christopher Guest, Customer Relations Manager at Portsdown View

Thank you for your kind words in this wonderful review of Portsdown View Care Home. We are very proud of the care and commitment our teams show towards our residents and their families, and your feedback is highly valued across our company. We hope you have another enjoyable visit to the home when you next visit and do let our Front of House team know if we can go above and beyond in the next stages of your husband's stay with us.

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Review of
Portsdown View
from R A (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Dad went to Portsdown View in March 2024. The local area is lucky to have this beautifully appointed facility, a breath of fresh air from usual images of Care Homes. I believe nationally the Care Industry is under huge pressure and it is far from easy for anyone working in the Care Sector. Portsdown

View in establishing itself is rising to the inevitable challenges through the support of dedicated genuinely caring staff who show a strong sense of dignity compassion and respect in their interactions with residents when attending to the existing diverse range of care needs. Fun activities make for a warm friendly welcoming atmosphere for residents and relatives. Being able to enjoy high standard meals with Dad in the Bistro is fantastic. I feel confident to entrust Dad into their caring hands. This confidence has been proven through immediate actions taken by care staff when required. I appreciate how I am spoken to during visits the care shown towards me and the fun it is possible to share together.

Reply from Christopher Guest, Customer Relations Manager at Portsdown View

Thank you for this fantastic review of Portsdown View Care Home. We appreciate the time you took to tell this wonderful story about your thoughts on the home, and the dedicated staff who work every day to enrich the lives of our residents. We will share your review with our teams across the whole home and look forward to your next visit, do let us know if we can do anything to continue making your father's stay an extraordinary one.

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Review of
Portsdown View
from W D (Friend of Resident) assisted by family/friend published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Very impressed with all the surroundings.
All staff seemed happy in their work and were very helpful. We were given a guided tour of the home and found it very interesting and informative. Will be visiting our friend as often as possible.

Reply from Christopher Guest, Customer Relations Manager at Portsdown View

Thank you for your positive review, we are delighted that you enjoyed your recent visit to Portsdown View. We are proud of all of our staff teams who provide the very best care, comfort, and attention for our residents. We look forward to seeing you on your next visit and hope you are able to attend our exciting festive events this winter.

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Review of
Portsdown View
from Nick K (Husband of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

My wife attended for two weeks respite to allow me to have a holiday. The whole experience, from the initial visit to discharge was excellent. Nothing was too much trouble, and my wife settled in really well. Even when my wife had visitors, such as family or friends, the same courtesies were extended

to them. All in all, my wife and I have no hesitation in recommending this home.

Reply from Pippa Mafunga, General Manager at Portsdown View

Thank you for this wonderful review of our home. We are delighted to read that your wife enjoyed her respite stay with us, and that your family were reassured of our care of her during your holiday. Please feel welcome to visit us again, and we look forward to supporting you both with another respite stay when you feel the time is right.

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Review of
Portsdown View
from Susan M (Friend of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

Very clean and welcoming place. Impressed by reception given from the start to the end. Was attending a cowboy themed event ,really impressed by facilities offered and how happy the residents appeared. Great place.

Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View

Thank you very much for taking the time to leave us feedback about your experience. At Portsdown View - Connaught Care we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Care Home Owned by Connaught Care Group in Hampshire

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Connaught Care Group Reviews in Hampshire (51)

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