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Care Homes Owned by Smart Care Homes Ltd in West Sussex

9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Smart Care Homes Ltd in West Sussex

Only the locations & reviews in West Sussex for Smart Care Homes Ltd are showing below.

View the details of all 7 locations (with 239 reviews) owned by Smart Care Homes Ltd

Smart Care Homes Ltd Locations in West Sussex (3)

 

3 Care Homes owned by Smart Care Homes Ltd in West Sussex

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Melrose Nursing Home

7/11 Wykeham Road, Worthing BN11 4JG 

9.8 35 reviews
"The staff at Melrose are 2nd to none. They are always friendly, attentive, and caring, they treat the residents like members of the family.…"   Read all 35 reviews
Location Type Care Home

Staff at Melrose Nursing Home believe care should be truly focused on the person receiving it. Understanding who you are beyond your age. Staff work hard to ensure that when you live with them you feel fully supported and cared for and are able to… Read more about Melrose Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 26 Rooms from £1,350 / week
Willett Lodge Nursing Home

4 Chaucer Road, Worthing BN11 4PB 

9.7 19 reviews
"Overall, I am very pleased with my husband's care at Willett Lodge. The staff are all lovely and really look after him. I've been very…"   Read all 19 reviews
Location Type Care Home

Willett Lodge is an award-winning small dementia nursing home located in Worthing, West Sussex. The home offers high-quality specialist nursing care for older people with dementia/Alzheimer's or similar, in a relaxed, safe and homely environment. The… Read more about Willett Lodge Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Detention under Mental Health Act
  • Sensory Impairment
  • 20 Rooms from £950 / week
Amberley Lodge Care Home (Nursing)

11 Chaucer Road, Worthing BN11 4PB 

9.3 10 reviews
"My Mum moved to this home in December and I was concerned about how she would be, as she doesn't respond well to changes. The manager and…"   Read all 10 reviews
Location Type Care Home

Amberley Lodge Nursing Home in Worthing, West Sussex is a small nursing home for people with dementia and/or nursing needs. Their aim is to focus on providing a caring environment full of activities where their residents are at the forefront of everything… Read more about Amberley Lodge Care Home (Nursing)

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • 17 Rooms from £1,100 / week

Smart Care Homes Ltd Reviews in West Sussex (64)

9.5
Smart Care Homes Ltd has a Group Review Score of 9.5 (9.539) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Smart Care Homes Ltd must have a Review Score.

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Review of

Willett Lodge Nursing Home

from G B (Wife of Resident) assisted by family/friend published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very pleased with my husband's care at Willett Lodge. The staff are all lovely and really look after him. I've been very impressed with the variety of activities the residents can get involved in and how engaging they are made.
I would recommend the home.

Reply from Willett Lodge, Team at Willett Lodge Nursing Home

Thank you very much for submitting this lovely review. We are honoured to hear that you are happy with the care provided by us and that you trust us with the care for your husband. We will make sure that your lovely words will be passed on to our team.


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Review of

Willett Lodge Nursing Home

from V S (Wife of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nurses and staff have been very helpful, kind and friendly. They keep me up to date with his health and resolve any problems. His room is quiet, clean and warm and he is kept comfortable. Plenty of nutritious food and drink is provided and they even made him a special birthday cake, which he enjoyed.
The management team have been very helpful, assisting me with things I am not familiar with and keeping me informed about my husband and passing on messages when I have been unable to visit due to ill health. My experience of Willet Lodge Nursing Home has been a pleasant one.

Reply from Willett Lodge, Team at Willett Lodge Nursing Home

Thank you for the lovely review and the lovely words. We are very glad to hear that you are happy with the care provided to your loved one.


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Review of

Melrose Nursing Home

from Carolyn S (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Melrose are 2nd to none. They are always friendly, attentive, and caring, they treat the residents like members of the family. Many have been working there for several years, so it feels more like a family environment. The home isn't a purpose-built facility, so it isn't like a hotel where
all the rooms are exactly the same. It has character and does feel like home from home.

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Review of

Amberley Lodge Care Home (Nursing)

from J E (Son of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so happy that we found this care home after the previous home was awful. I feel a huge sense of relief knowing my mum is well cared for and looked after by the superb carers here. Thank you all.

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Review of

Melrose Nursing Home

from Karen E (Daughter of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right home is always challenging, but working in this field myself, it was much easier. As having worked at Melrose many years ago, I already had a feel. It's such a homely environment, lovely staff, and plenty of activities to be entertained by. This was an important aspect for me and Mum.
It's lovely garden, and you always feel welcome. I would recommend it to others.

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Review of

Willett Lodge Nursing Home

from Peter B (Husband of Resident) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been here for 11 weeks having palliative care for "end of life".
The home is very good, and although she is in a room, ensuite on the first floor, and there is a lift, she never leaves her room. This is due to her extreme frailty.

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Review of

Amberley Lodge Care Home (Nursing)

from Sarah S (Daughter of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to this home in December and I was concerned about how she would be, as she doesn't respond well to changes. The manager and the staff went above and beyond to make her feel welcome and help her settle in and ease her extreme anxieties. My Mum has complex needs and can be extremely demanding
and particular and the staff have been so accommodating, changing their routines to ensure she gets the items she wants at the times she wants them! The staff are always welcoming to me and my family when we visit and nothing is ever too much trouble and we feel very well cared for. Whenever I call the home, regardless of what time it is or who I speak to, they can always provide me with a thorough update on Mum. As my Mum refuses to take part in the activities, the staff make sure they spend time with her and are always incredibly patient with her. The manager is extremely knowledgeable about both dementia and mental health and her background in both of these areas has been invaluable to me.

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Review of

Willett Lodge Nursing Home

from Victoria M (Daughter of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for about 18 months. He had been to a few other care homes before Willett Lodge and we had no feeling his needs were being met. But since coming to Willett Lodge he has been so much happier. The carers do many activities with the residents. Singers and dancing and a therapy
dog come in regularly which the residents love. They also do lots of family get-togethers to celebrate Christmas, the summer time and any other things that come up which need to be celebrated like the King's Coronation. The care home put on great entertainment for the events. My dad is well looked after and I highly recommend this care home.

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Review of

Willett Lodge Nursing Home

from Shirley P (Wife of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The final ten months of my husband's life were, without question, vastly improved because of the dedicated and exceptional care from the wonderful team at Willett Lodge. Despite having dementia my husband quickly settled into the homely, warm and happy environment which helped him feel incredibly safe,
content and brought back his old sparkle. He was treated as a family member, not a patient, and thoroughly enjoyed the varied activities and companionship of both fellow residents and staff alike. Delicious home-cooked meals around the dining table made food enjoyable and, despite having a special diet, he was always very well catered for.
The friendly, relaxed atmosphere made visits a pleasure and helped create so many happy memories to cherish, for which I and my family are truly grateful. The professionalism and genuine commitment really instil confidence, which is a godsend at such a difficult time. I can't thank the manager and all her superb staff enough.

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Review of

Willett Lodge Nursing Home

from John B (Husband of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since March and has been treated very well, as she is bedridden they come and change her on a regular basis and when feeding her they take their time, the same when giving her a drink. The staff are very friendly and do all they can for her. I could highly recommend them
to care for anyone.

Reply from Willett Lodge, Team at Willett Lodge Nursing Home

Thank you very much for submitting this lovely review. We are honoured to hear that you are happy with the care provided by us and that you trust us with the care for your wife. We will make sure that your lovely words will be passed on to our team.


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Review of

Willett Lodge Nursing Home

from L M (Wife of Resident) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all the staff and management, who do a very difficult job wonderfully well.

Reply from Willett Lodge-Team, - at Willett Lodge Nursing Home

Thank you for the lovely review and the lovely words. We are very glad to hear that you are happy with the care provided to your loved one.


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Review of

Willett Lodge Nursing Home

from J J (Daughter of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Willet Lodge for a couple of months now and I am so happy she is here. The manager and all the staff are so friendly, explain everything they are doing and keep me up to date. They look after all my Mum's needs to a very high standard and are always so helpful and professional and
friendly. I would highly recommend Willett Lodge to everyone.

Reply from Willett Lodge-Team, - at Willett Lodge Nursing Home

Thank you for your lovely review. We hope to continue providing your loved one with the best possible care. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Thank you for choosing Willett Lodge for your Mum's stay.


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Review of

Amberley Lodge Care Home (Nursing)

from Beverley G (Daughter of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very efficient, kind, caring and compassionate. Mum is always wearing clean clothes and is very settled and comfortable. She is very well looked after and I am kept up to date when I visit regarding her eating and drinking.

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Review of

Willett Lodge Nursing Home

from S B (Wife of Resident) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Willett Lodge for a 2 weeks respite at short notice. The staff and management did their utmost to accommodate his needs and to make him feel comfortable and at ease. He was always clean and well-presented and treated with respect and dignity. His room was clean and adequate with
storage facilities for a short-term stay. I feel reassured that he was being well looked after and was in safe hands. Thank you to everyone.

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Review of

Willett Lodge Nursing Home

from P S (Niece of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has had exceptional care at this home due to the management and staff who have shown her compassion and have given her respect, dignity and a friendly attitude which goes beyond their professional duties. She has responded the the interaction with staff and residents in the short time of being
at the home. We are welcomed and updated on any information regarding my aunt. The family are pleased she is in a comfortable safe and caring environment.

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Review of

Melrose Nursing Home

from Joan W (Sister of Resident) published on 27 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Canada, I entrust my brother's care to the staff at Melrose Nursing Home who have been kindness itself in ensuring that as his health has deteriorated he is treated with compassion and patience. I am kept up to date with his health issues and have been so throughout his long-term stay at Melrose.
There
are many activities for the residents to enjoy, although my brother does not take advantage of these, he does enjoy his meals which are tasty, nutritious and varied

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Review of

Melrose Nursing Home

from Nicholas D (Nephew of Resident) published on 3 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Melrose since 2019. The care she is given is first rate. The staff are all very kind with a lovely smile and a welcome cup of tea upon every visit. My aunt loves the food and the way the staff react with her making her laugh and her face light up. Thank you so much.

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Review of

Melrose Nursing Home

from E J (Daughter of Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has ongoing Alzheimer's related needs. All the staff have supported her wonderfully as her condition progresses and show kindness, understanding and great care. As her family, we appreciate everything that the staff at Melrose Nursing Home do for our mum.

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Review of

Melrose Nursing Home

from N B (Daughter of Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melrose continues to provide great care for my mum, who is 100 and has dementia. It is not always easy, but the staff’s kindness, professionalism and experience mean that Mum is very comfortable, and she tells me that she feels very safe and looked after. Melrose staff are very responsive to changes
in Mum’s condition and we are able to share observations and ideas with them. I cannot imagine Mum being in a better place.

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Review of

Melrose Nursing Home

from Alison T (Daughter of Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at Melrose Nursing Home for six months now and we can’t speak highly enough of the care she has received. The standard of care is excellent. The staff know Mum really well and respond to her changing care and nursing needs brilliantly. A great weight of worry has been
taken off our shoulders. Staff are so caring and go the extra mile to make sure she is comfortable and content. A big thank you to everyone at the Nursing Home from housekeeping, laundry staff, and chefs to carers and nurses, everyone is kind and efficient.

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