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Care Home Owned by Pristine Care Group Ltd in Staffordshire

8.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Pristine Care Group Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Pristine Care Group Ltd are showing below.

View the details of all 2 locations (with 119 reviews) owned by Pristine Care Group Ltd

Pristine Care Group Ltd Locations in Staffordshire (1)

 

1 Care Home owned by Pristine Care Group Ltd in Staffordshire

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Tall Oaks Care Home

Charles Street, Biddulph, Stoke-on-Trent ST8 6JB 

8.7 38 reviews
"My aunt went to Tall Oaks for emergency respite care and ended up staying for 10 weeks. I cannot thank the staff enough for the kindness…"   Read all 38 reviews
Location Type Care Home

Tall Oaks Care Home is situated in the town of Biddulph in Staffordshire, in natural surroundings with accessible outdoor gardens. Tall Oaks Care Home offers residential, nursing, residential dementia and nursing dementia care, Tall Oaks Care Home… Read more about Tall Oaks Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 55 Rooms from £900 / week

Pristine Care Group Ltd Reviews in Staffordshire (38)

8.4
Pristine Care Group Ltd has a Group Review Score of 8.4 (8.407) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pristine Care Group Ltd must have a Review Score.

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Review of

Tall Oaks Care Home

from J T (Niece of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went to Tall Oaks for emergency respite care and ended up staying for 10 weeks. I cannot thank the staff enough for the kindness shown and care given to my aunt. Unfortunately no family live nearby, so we were unable to visit regularly and we will be forever grateful to all at Tall Oaks for
looking after our much loved aunt so well. As an emergency admission, Tall Oaks was not in my aunt's local area so we reluctantly moved her to a care home nearer her friends.

Reply from Karen Jukes, Home Manager at Tall Oaks Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognized.


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Review of

Tall Oaks Care Home

from Christina H (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with my father's care, he seems to like it in there, no complaints off him. He enjoys his food, they do the food that he likes, personal hygiene is good, the only thing which could be improved is his bedroom, it does need decorating. Otherwise everything is quite good.

Reply from Karen Jukes, Home Manager at Tall Oaks Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review of

Tall Oaks Care Home

from Steven J (Son of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are excellent, I feel my mum is safe and well looked after.

Reply from Karen Jukes, Home Manager at Tall Oaks Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review of

Tall Oaks Care Home

from M R (Daughter of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent! Very caring! Keep me updated on a daily basis of any changes in Mum's care. Very friendly atmosphere. Always help answer any questions. All staff will sit and chat to Mum and her family. New management very good. Excellent changes have taken place.

Reply from Karen Jukes, Home Manager at Tall Oaks Care Home

Thank you, M, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review of

Tall Oaks Care Home

from Robert S (Son of Resident) published on 1 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum settled in very well and quickly; she always seems calm and happy.

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Review of

Tall Oaks Care Home

from Trevor B (Friend of Resident) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at Tall Oaks Care Home, all the staff are extremely friendly and helpful. My friend has been a family friend since I was a baby, like a second mother. She has been very independent all her life so much find it hard to be in the position she is in. When I visit she seems calm and peaceful
and if I call for help for her it is readily there. I cannot comment on the ratings not selected as I don't know the answers. Thank you.

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Review of

Tall Oaks Care Home

from J S (Husband of Resident) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the workers at Tall Oaks Care Home work together as a team, with the welfare of their residents at the end of their thoughts. The meals are fantastic and activities are plentiful for some and slower things for others. The management has brilliant ownership of all things going on in the home, only
eager to help if and when asked. My wife is having a nice stay in the home now she is used to the staff and their ways.

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Review of

Tall Oaks Care Home

from K S (Ex Family Member) published on 9 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the home for a number of months, he had severe health conditions and went to Tall Oaks for end-of-life care. He was treated with dignity and respect and the care team made myself and other family members very welcome to the home, nothing was ever too much trouble. My husband was treated
with care and compassion throughout his stay at the home. The home manager was always available to speak with us whenever we had questions and she kept us fully informed of what was going on. The staff work extremely hard and the home was always clean and tidy with plenty of activities for the residents to get involved in. Thank you, Tall Oaks.

Reply from Katie Barnett, Marketing Executive at Tall Oaks Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Tall Oaks Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your husband with dignity and the compassion they deserved during their time at our home. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review of

Tall Oaks Care Home

from Anna B (Niece of Resident) published on 21 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member is very well looked after, the home is always clean and tidy and we are always made to feel welcome when welcome to visit. The home manager is very polite and very welcoming. I would recommend the home to any other family/friends. Nothing is too much for the staff when we need something,
they're very happy to help.

Reply from Katie Barnett, Marketing Administrator at Tall Oaks Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review of

Tall Oaks Care Home

from Janet P (Daughter of Resident) published on 21 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Tall Oaks Care Home in June after a stay in hospital. She was quickly moved to a room downstairs which was my request. Care for Mum is fabulous, the room is pleasant, the carers are friendly, supportive and accommodating. The manager is very helpful and listens to any problems we have.
Very clean and thoroughly recommended.

Reply from Katie Barnett, Marketing Administrator at Tall Oaks Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review of

Tall Oaks Care Home

from Andrew P (Son of Resident) published on 21 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to Tall Oaks Care Home in February 2022 and I have nothing but praise for the staff and the care provided. He has settled extremely well and is encouraged to join in activities.

Reply from Katie Barnett, Marketing Administrator at Tall Oaks Care Home

Thank you, Andrew, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review of

Tall Oaks Care Home

from Juliet R (Daughter of Resident) published on 21 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very well cared for and her room is kept clean daily, there is always a member of staff around mopping and hoovering. She has put on weight since being there and there is a variety of food given. There are always activities going on and Mum is encouraged to take part. The staff are friendly and
welcoming. The activities staff are lovely and always willing to help the residents. The home manager is very approachable and has started to make improvements to the home.

Reply from Katie Barnett, Marketing Administrator at Tall Oaks Care Home

Thank you, Juliet, for your comments about your recent experience at Tall Oaks Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review of

Tall Oaks Care Home

from Karen L (Daughter-in-law of Resident) published on 10 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really calm atmosphere. My father-in-law is the most settled I have seen him in years. All the staff seem very attentive; they know who he is and accommodate his needs. A lovely environment.

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Review of

Tall Oaks Care Home

from James K (Nephew of Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of this home. The staff, including the manager, are always very professional, approachable and nothing is too much trouble. I am more than satisfied with the care and attention my uncle receives. I would highly recommend it to anyone looking for that special home from home.

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Review of

Tall Oaks Care Home

from Stephen S (Son of Resident) published on 8 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Tall Oaks for nearly four years. He settled unexpectedly quickly and we are pleased with all aspects of the care he receives. All staff respond to him positively and are helpful on every visit, during these difficult times.

Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care Home

Thank you, Stephen, for your comments about your recent experience at Tall Oaks Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review of

Tall Oaks Care Home

from H B (Daughter of Resident) published on 20 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with my mother has always been very positive. All staff show lots of love and empathy towards all residents. Nothing is ever too much trouble. Run very well by all staff and management.

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Review of

Tall Oaks Care Home

from Terry W (Son of Resident) published on 11 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been visiting Tall Oaks since March 21, at the end of Covid-19 restrictions. I have found the home and staff to be excellent.

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Review of

Tall Oaks Care Home

from Mark O (Son of Resident) published on 11 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the recent Covid-19 pandemic, the staff at my mothers care home have been nothing short of wonderful in the way they have continued to care and look after all the residents. The key word here is care because they truly do. Also, they kept me informed of how my mother was when she contacted Covid-19,
which was a very worrying time for me. They have also managed very well with all the flow tests at the door before the visit can take place. Wonderful care home run by wonderful people.

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Review of

Tall Oaks Care Home

from Martin P (Son of Resident) published on 17 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is on end of life care, and the home and its staff have been really supportive and helpful at this difficult time. Nothing has been too much trouble, and the staff have been on hand to assist whenever a request has been made. Lateral flow tests have been done every time a family member has been
to visit, and drinks and biscuits offered every time we have visited. Staff have checked on us every time we have been in Mums room at regular intervals and updated on Mums conditions have been professionally related over the phone when we have rung up.

Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care Home

Thank you, Martin; we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review of

Tall Oaks Care Home

from Sarah H (Daughter of Resident) published on 9 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last months at Tall Oaks during the pandemic, and we were unable to see her until the last few days of her life. Despite this difficult situation, Mum received such kindness, care and consideration from all the staff that she remained happy and contented for most of her days. We cannot
sufficiently express our gratitude to all at Tall Oaks, who managed in the most terrible situation to make Mum feel as though she had come home. She loved them all, and we suspect that they loved her too.

Reply from Olivia Shields, Marketing Assistant at Tall Oaks Care Home

Thank you, Sarah, for your feedback and for taking the time to share your experience at Tall Oaks Care Home. We are so sorry to hear about your mother, but pleased you felt she received great care and hope that her time at Tall Oaks did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.


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