Oyster Care Homes in Kent | 2 Care Homes

Review of
Copperfield Court
from K T (Granddaughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly & very accommodating. All staff greeted us when we arrived, offered tea, coffee & came made a fuss of our 4 year old son. Granny is so happy at Copperfield & this is very important to us as a family.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your lovely email! We're thrilled to hear that you and your family had such a positive experience at Copperfield. It's wonderful to know that our staff made you feel welcomed and that they were able to make a fuss over your son. We truly believe that a warm and friendly environment is key to making everyone feel at home, and it's heartwarming to hear that Granny is so happy here. Your family's happiness means the world to us!If there's anything else we can do to make your visits even better, please don't hesitate to let us know.

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Review of
Copperfield Court
from Sam C (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I really couldn't ask for a more caring home, I feel like I have been adopted by an extended family. My mum was so wonderfully cared for, I couldn't have wished her to be in a better place, the level of care we received was absolutely amazing. Every member of staff was so lovely, I have never experienced

such warmth and love from people I hardly knew. My dad is currently there, and the care and support has been amazing. They even took him on a trip to the spitfire museum. Dad said nothing is too much trouble, the staff are fabulous. We get a warm welcome every time we visit, Dad has been able to bring in his pictures from home, so he can have familiar surroundings. I can relax knowing that Dad is safe and well cared for.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for your heartfelt message! It truly warms my heart to hear how well your mum was cared for and how much you feel like part of our extended family. We strive to create a loving and supportive environment, and it's wonderful to know that you and your dad have experienced that firsthand.I'm thrilled to hear that your dad is enjoying his time with us, especially the trip to the Spitfire Museum! It's our pleasure to ensure that he feels at home and surrounded by familiar things. Your peace of mind knowing he is safe and well cared for means the world to us.We're always here to support you and your family, and we look forward to welcoming you on your next visit!

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Review of
Copperfield Court
from Dave T (Friend of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

I recently visited my friend at Copperfield Court and found him to be looking well and settled into his new surroundings. The staff are very pleasant, caring and professional. Copperfield Court is beautifully appointed and provides a wonderful environment for all residents, who want for nothing. I don't

believe that my friend could be in a better place.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for sharing your positive experience during your visit to Copperfield Court. We are delighted to hear that your friend is thriving in his new environment and that our staff has made such a favorable impression on you. Our team is dedicated to providing exceptional care and a welcoming atmosphere for all residents. We are committed to ensuring that everyone feels comfortable and well-supported. Your feedback is greatly appreciated and reinforces our mission to create a wonderful living experience for all.

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Review of
Copperfield Court
from V L (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My mum has been resident for 5 months now. The place itself is a lovely environment and it's great to visit. But more importantly it is well organised and I can relax as I know mum is safe and happy. There's always something going on. The people who care for mum are lovely. Kind, jolly and patient.

I can't recommend this place enough.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for sharing your positive experience with us regarding your mothers residency. We are delighted to hear that you find our environment welcoming and well-organised. Its wonderful to know that you feel assured about your mothers safety and happiness, and that our dedicated staff is making a meaningful impact on her well-being. We greatly appreciate your recommendation and look forward to continuing to provide excellent care and engaging activities for all our residents.

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Review of
Copperfield Court
from F G (Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

Copperfield Court home is such a wonderful and pleasant place to be. I'm so very happy to call this my home.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

I'm so thrilled to hear that you feel so happy at Copperfield Court! It really is a lovely place, and it's wonderful to know that you've found your home here with us. The community atmosphere and the friendly faces make all the difference, don't you think? If you ever want to share more about your favourite things there or any fun activities you've been enjoying, I'd love to hear all about it! Wishing you many more joyful moments at Copperfield Court!

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Review of
Copperfield Court
from A S (Son of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

When it comes to selecting the right care home for a loved one, conducting a thorough review is essential and tough especially for a parent. A comprehensive care home should delve deep into the facility's offerings, going far beyond surface-level impressions. My initial thoughts were the home was furnished

to a high standard and the care facility was phenomenal compared to others I had viewed.
I paid attention to the staff as well, assessing their demeanor, and responsiveness to residents' needs. It was apparent that the staff employed have been trained to a high standard.
I asked questions about the home's medical services, social activities, meal plans, and overall approach to nurturing both physical and mental well-being. I was pleased to hear the answers regarding my questions and felt very reassured they could care for my mum.
Since mum has been at Copperfield, although it's not been very long- she has appeared to settle well.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for sharing your insights on selecting a care home for your loved one. I completely agree that a thorough review is crucial in finding the right fit. It's reassuring to hear that your initial impressions of the Copperfield court have been positive, especially regarding the high standard of furnishings and the quality of care. Evaluating the staff's demeanor and their responsiveness to residents is an essential aspect that can truly impact a resident's happiness and well-being. I'm glad to know you're focusing on these important details. If you have any specific concerns or if you'd like to discuss your observations further, I'm here to listen and help in any way I can. Best wishes in your search, and please don't hesitate to reach out if you need support

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Review of
Copperfield Court
from Derek W (Friend of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

From my initial pop in visit to inquire about vacancies and facilities available for very specific needs, it became clear from Copperfield Court managers response, this was a well planned and executed new build.
5 star facilities and a rigorous and detailed recruitment procedure highlighting the people

they wanted to recruit.
The facilities available: shop, hairdressing, cinema link to internet shows, easy wheel chair access to gardens via common areas and individual rooms.
The rooms themselves were hotel quality; plasma screen TVs offering all major channels, Netflix, Amazon films etc, comfy chairs and secure storage. Every possible box ticked.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to review us. I am so pleased that your friend has now joined us here at Copperfield, and I can whole heartedly say he will enjoy a better quality of life. Thank you for your comments regarding our facilities, they are truly amazing and one we are proud to show off & supply to our residents. I will share your feedback with the team.

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Review of
Copperfield Court
from A P (Daughter-in-law of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Living independently my mother-in-law had become increasingly isolated and lonely. She began to neglect her health and was in a downward spiral, physically and mentally. We took the decision to move her to Copperfield Court and we are so glad we did! The colour has returned to her cheeks, she's eating

again, taking part in activities and making friends. But most importantly she's happy! I would like to take this opportunity to thank every member of staff - my MIL speaks highly of each and every one of you! The care is outstanding and I can't recommend Copperfield Court highly enough.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to review us here at Copperfield court. To hear you MIL has taken a step in the right direction, and her life has been enriched with new friendships and improvement of her overall wellbeing. I will share your feedback with our ever-grateful team.

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Review of
Copperfield Court
from J G (Granddaughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

A truly outstanding home from home. My Gran is currently staying here (she has even become an internet sensation), and she has come on leaps and bounds. The home is beautiful and the staff are phenomenal, kind, and patient. There's always something going on be that a live singer, something arranged

in-house, or a trip out. The whole package is five stars.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for taking the time to leave us a review here at Copperfield Court. Your feedback is greatly appreciated and will be shared with the team.

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Review of
Copperfield Court
from V D (Daughter of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Copperfields Court just 10 days and already her life has been enriched. She has 'visited' Italy with an Italian meal, she has fed Alpacas at a BBQ in the sunny garden and has been taken to the near by shopping centre. The manager is amazing and her wonderful team can not do more to make

Mum comfortable and happy and the family so welcome.
Mum's room is lovely with a door leading to the garden and the facilities include a cinema, hairdresser, nail bar and shop. I'd be very happy to live there, the food is amazing!

Reply from Eve Balcombe, Home Manager at Copperfield Court

Thank you for taking the time to leave us such a wonderful review. To hear your mum's life has been enriched in such a short space of time, is amazing and inline with Oyster's core values. We always strive to provide an excellent level of care personally and environmentally. I will share your review with the team.

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Review of
Copperfield Court
from S A (Daughter-in-law of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

Copperfields is outstanding.
Needs are resident-tailored and delivered in a friendly and professional manner.
Rooms are clean and tidy and family are welcomed. My mother-in-law absolutely loves it.
The staff are wonderful and it is a wonderful environment.
We would highly recommend it.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to leave us such a positive review. All feedback is very much appreciated and it's great to know your Mother-In-Law loves living with us here at Copperfield Court.

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Review of
Copperfield Court
from Lisa W (Daughter of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

My mum moved in yesterday, and today was my first visit. Very impressed from the minute we walked in the door. Warm welcome, very helpful. Given a guided tour and every question answered. Beautiful rooms and the whole place is new, fresh, clean and appealing. Very happy after my 1st visit.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for your great feedback; I'm thrilled to read that you were very impressed with our facilities and team members. I will be sure to share this with everyone at Copperfield Court.

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Review of
Copperfield Court
from Catherine P (Daughter-in-law of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

I cannot fault the staff and care that has been given to my mother-in-law since her respite stay began. From what I have seen, the staff encourage the residents to join in with various activities or meals but they don't force them in any way. The residents can be as sociable as they want or could stay

in their rooms if they wish. When we have visited, there have been activities taking place - a cheese and wine (non-alcoholic) afternoon with painting, a singer, a film and a cream tea. The staff are so thoughtful and cannot do enough for you. My mother-in-law can't get over how lovely it all is - she has loved having her hair done and has used the accessible bath which she's not been able to do for some time. Her room is really spacious and she has been able to personalise it so that it feels more like her own. She has yet to go outside into the gardens but it looks lovely and there's a bench directly outside her French windows which I'm sure she'll use at some point.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to leave us a review. Your feedback is very much valued and appreciated. I will share your kind words with the team here at Copperfield Court.

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Review of
Copperfield Court
from Sarah G (Granddaughter of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

An excellent care home. The staff are extremely friendly and helpful and I couldn't fault the level of care that they offer my Grandma who loves being a resident here. They are always so accommodating to family and friends who visit also. Thank you.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you so much for leaving such a positive review, it warms our hearts to know that the level of care provided to your Grandma is faultless. The team and I will continue to ensure visitors, families, and friends feel comfortable and are accommodated.

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Review of
Copperfield Court
from Renata B (Daughter-in-law of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

We are overwhelmingly happy with the service provided. Kindness and respect are the standard, the decor and furnishings are sleek, modern, and clean, the menu and snacks provided look delicious and nourishing and the activities keep everyone entertained.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to leave us such a wonderful review. I am pleased to know you agree that our furnishings are sleek, Clean and modern. We strive to maintain excellent facilities here at Copperfield Court, in addition to the care provision provided. I will share your feedback with the team.

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Review of
Copperfield Court
from J L (Daughter-in-law of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

We have been wowed by Copperfield since the first contact with the manager. She was so helpful at what was becoming a stressful time. All the staff are so kind and caring from the chefs, laundry, maintenance man, front of house and of course the carers. The facility is a home from home and more like

a hotel than a care home making it a lovely atmosphere, not only for the residents but also their visitors. They also take the residents out, my Mother in law has been to the local shops and the seaside all in one week! Highly recommend it, you won't be disappointed.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to leave us a review of the services at Copperfield Court. The whole team is thrilled to know we have 'wowed' you and provided support during a stressful time. We strive to promote emotional, mental, and physical well-being to our residents, and part of that is encouraging community inclusion, and keeping people active on outings. We will continue to care for Mum and provide the highest levels of care we can. Thank you.

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Review of
Copperfield Court
from I G (Son of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience

Our Mum has only been in Copperfield Court for 12 days and moved there following a spell in hospital and a proactive Assessment Unit. She decided that at 91 it was time for her to be looked after and her reaction on entering the house was "I can't believe it, this is just like a hotel.". She is very

happy and the staff are so friendly and can't do enough for the residents. Being a brand new build the facilities are exceptional as you would expect. That said Mum has settled in very well and her care is a comfort to us all. The staff team makes us all very welcome and are exceptional with everything they do for residents and visitors.

Reply from Eve Balcombe, Registered Home Manager at Copperfield Court

Thank you for taking the time to leave us a review. We are thrilled to see Mum is happy and enjoying life living at Copperfield Court. We pride ourselves on providing exceptional levels of care, and we are glad this is reflected in your review. I will share your feedback with the team.

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Review of
Copperfield Court
from Margaret G (Friend of Resident) published on 8 July 2024

Submitted via Website • Report

Overall Experience

This is an amazing care home the staff are so friendly and welcoming. The care there is second to none my friend is being so well looked after. I would highly recommend this care home.
The home itself is very clean and feels more like a hotel. The food on offer is delicious and family and friends can

join the residents for lunch or a meal. The activities for residents are great and residents are made to feel welcome to all activities on offer.
Residents are able to go on visits or to the local shops if they wish to however the home has a shop where residents can purchase items at no cost to them such as snacks, toiletries, etc.
A hairdresser is available for those residents wishing to have their hair done, there is even a hairdressing room.
It's an amazing place where everyone is treated with care and dignity.

Reply from Eve Balcombe, Home Manager at Copperfield Court

Thank you for taking the time to leave such a fabulous review and recommending us here at Copperfield Court. It warms our hearts to know that your friend felt welcomed, cared for, and happy with our Activities planner. Creating a happy and communal environment for residents is at the core of our mission at Copperfield Court.

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Review of
Copperfield Court
from C T (Friend of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience

My friend recently moved into Copperfield Court Care Home and I must say, a breath of fresh air. The staff is wonderful and the facilities are excellent. The food is phenomenal and the communication is next to none. My friend has been going out every day and there is always something to do.

Reply from Eve Balcombe, Registered Manager at Copperfield Court

Thank you for taking the time to review Copperfield Court, and I'm pleased you rate all areas as excellent. I am very proud of the lovely environment which Copperfield Court offers and I will pass your kind comments regarding staff to the team. We aim to provide daily, weekly, and monthly activities with our residents' input.

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Review of
Copperfield Court
from Andrew G (Son of Resident) published on 30 June 2024

Submitted via Website • Report

Overall Experience

So homely and caring. Immaculately clean and very helpful friendly staff. Spacious, plenty of activities. Excellent facilities and lovely garden areas, all accessible to residents. Excellent food. Mum is very comfortable and happy.

Reply from Eve Balcombe, Registered Manager at Copperfield Court

Thank you, we are so pleased to read your wonderful comments about Copperfield Court, and that your mum is comfortable and happy. The team was thrilled with your feedback and as always, We will continue to strive and always care from the heart, support, and give joy to all our lovely residents and families. Thank you again, and we'll look forward to seeing you soon.

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Care Homes Owned by Oyster Care Homes in Kent

Oyster Care Homes Locations in Kent (2)

Oyster Care Homes Reviews in Kent (22)

Copperfield Court

Copperfield Court

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Copperfield Court

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