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Care Homes Owned by Lifestyle Care (North East) Opco Ltd in Northumberland

7.9 Group Review Score (the average from all locations with a review score)
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  • Care Homes Owned by Lifestyle Care (North East) Opco Ltd in Northumberland

Lifestyle Care (North East) Opco Ltd Locations in Northumberland (2)

 

2 Care Homes owned by Lifestyle Care (North East) Opco Ltd in Northumberland

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Blythgate Manor

Tynedale Drive, Blyth NE24 4LH 

6.7 57 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • 60 Rooms
Bluebell Manor

Whoral Bank, Ashington Road, Morpeth NE61 3AA 

8.3 38 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 67 Rooms

Lifestyle Care (North East) Opco Ltd Reviews in Northumberland (95)

7.9
Lifestyle Care (North East) Opco Ltd has a Group Review Score of 7.9 (7.936) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lifestyle Care (North East) Opco Ltd must have a Review Score.

Overall Experience

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  • 8
  • 5
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Date Published

95
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Review of

Bluebell Manor

from J E (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is so happy and very well looked after in Bluebell Manor. She has been there for almost 1 year and has been cared for to the highest standard. The food is fantastic the dining hall is always spotless. The day to day activities on offer are really good and the staff who organise them are so caring
and patient. The home is currently undergoing modernisation and is being done in such a way the residents don't know it's happening. I would not hesitate recommending Bluebell Manor

Reply from Nicola Bowles, Chif Operating Officer at Bluebell Manor

Thank you very much for your kind words.The staff at Bluebell will be very happy with your comments - I will ensure they are passed on.ThanksNicola.


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Review of

Bluebell Manor

from Debbie F (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bluebell Manor Care Home for a few years now. Myself and extended family members have been impressed from day one with the level of care provided to my mum by the staff. The staff treat all residents with the utmost respect, care and compassion. No matter what time you
call, either in person or on the phone, you are met with a warm welcome. We are so grateful to everyone at Bluebell Manor Care for everything you do.

Reply from Nicola Bowles, Chief Operating Officer at Bluebell Manor

Thank you very much for your kind words. I will make sure your review is shared with the team.


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Review of

Bluebell Manor

from Emma P (Granddaughter of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma is in for respite after a fall, I was a bit dubious after I'd heard bad reviews but there were no places in Cramlington where we wanted her, this was all that was available. The drive up is very steep but plenty of parking! We often park in the town centre and walk over for a bit of fresh
air, a nice 10-minute walk. You need to be let into the home which is good security! The manager is friendly and staff say hello. I've found the activity coordinator and lady that works in the kitchen very friendly, helpful, are very welcoming and will do anything for you! My grandma's very stubborn but they are encouraging her to join in which is a great relief to us she's not just sat in her room. She does struggle with some staff but I think that's more because she's deaf. Her room's nice and we could change it around but only downside is she doesn't have her own bathroom where others do, which seems unfair when she's paying same price. Room and clothing are always clean and home doesn't smell like some do.

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Review of

Blythgate Manor

from M E (Daughter of Resident) published on 6 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Room for improvement!

Reply from Hannah Burke, Marketing Executive at Blythgate Manor

Thank you for your feedback. We appreciate you taking the time to share your views. All of the team are committed to providing the best possible care experience for all of our residents. If you would like to discuss any concerns, please don't hesitate to reach out to us at the home. Alternatively, please visit our Four Seasons Health Care website to find our feedback form. Thanks.


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Review of

Blythgate Manor

from H C (Daughter of Resident) published on 16 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum was admitted in 2021 and, thanks to staff, went from being bedridden to fully mobile. However, this year has seen a change. Her appearance is dishevelled and her fingernails are overgrown and filthy. Clothes often crumpled from laundry not being put away properly. Sometimes she wears things that
aren't even hers.
It was requested that Mum be seen by a dentist and get replacement dentures (hers were lost in initial admission). She was apparently seen, but no dentures! She has lost a noticeable amount of weight and this is due to a combination of lack of dentures and her coeliac diet not being adhered to. The family do take in gluten-free goodies and drinks, but these are always found unopened in the room.
Initially, staff encouraged her, but that doesn't appear to be the case now! Mum is self-funding and, as a family, there is disappointment to see such a decline in both dignity and care!

Reply from Hannah Burke, Marketing Executive at Blythgate Manor

Thank you, for your comments about Chasedale care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. All of our team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We would like to reassure you that our Home Manager is investigating your concerns actively and has since been in touch. Should there be any further concerns, please contact the Home Manager directly. Thanks again.


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Review of

Blythgate Manor

from Stuart J (Son of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident for just over three months. During my visiting periods I have noticed all staff are very helpful and very pleasant in their duties. All are very informative of any events concerning my mother's care. Kept up to date with any falls etc. Very happy with her care.

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Review of

Blythgate Manor

from M E (Wife of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the care at Chasedale Care Home is good. Residents appear to be well looked after and appear to be treated with dignity and respect by the staff. I always get to be made welcome in the home and most staff are pleasant. Most of the problems I have experienced recently are 'nurses' forgetting
to give medication, which is not ideal.

Reply from Hannah Burke, Marketing Executive at Blythgate Manor

Thank you for your comments about your recent experience at Chasedale Care Home. Our residents’ well being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are sorry to hear of your concerns and would like to reassure you that our Home Manager is monitoring this directly. If you would like to discuss this further, please contact us at the home. Thanks again.


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Review of

Blythgate Manor

from Mark G (Husband of Resident) published on 18 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall quite satisfied with the care home. The staff are friendly and seem to treat residents well, not sure about food as I am not there at meal times. The main concern is decor and furnishings in rooms as they are looking tired and shabby, also, lack of communication of what is going on. Although
I do get phone calls if there is any sort of incident.

Reply from Hannah Burke, Marketing Executive at Blythgate Manor

Thank you, Mark, for taking the time to leave our home feedback. All of our staff are committed to providing the best possible care experience for our residents, and it is very rewarding to have their efforts recognised. We have acknowledged the concerns you have and the suggestions you have raised. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review of

Bluebell Manor

from Dora M (Daughter of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at East Riding since January 2019 and subsequently has been through the recent inspection and changes. Although the home was deemed by the inspection team as being inadequate in several departments I always thought that my mum was in good hands. Now, however, I can see the
improvements that have been made and am very pleased with the improvement in staffing levels and overall care of residents. I know how hard the staff are working to ensure that East Riding becomes the kind of home we would all wish our relatives to live in. My mum is very old (over 100) and needs an awful lot of care and attention in all areas of her life and I cannot fault the staff for the way in which they constantly seek to make things as safe and comfortable for her as they possibly can. Under new management, I can see East Riding becoming a first-class 'home-from-home' for its residents.

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Review of

Blythgate Manor

from S C (Son of Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy with home overall.

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Review of

Bluebell Manor

from Steven M (Son of Resident) published on 1 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the fantastic staff at the Bluebell Unit, you cared for my mam for 6 weeks, you all did above and beyond what would be the normal, you all were so kind and helpful. We could not have managed without you. A special hug to 2 members of staff, in particular, you were so special, 2 amazing
people, dedicated, professional and caring, thank you so much.

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Review of

Blythgate Manor

from Moira A (Daughter of Resident) published on 21 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Experience of staff interaction with myself and my relative is generally polite, helpful and appropriate. My relative has Alzheimer's and dementia and needs constant supervision and assistance. The all-male environment of his unit regarding residents is a place he is comfortable and affirmed. On occasion,
when understaffed, I have raised issues of poor care when his room was untidy and he was unkempt. I found management proactive to address the matter, I received an adequate apology and since then standards have improved. I value an environment where good attempts are made to address problems. While the bedrooms are requiring updating, I do value the hard-working, underpaid care staff and value the safe place Chasedale Care Home is for my relative.

Reply from Katie Barnett, Marketing Administrator at Blythgate Manor

Thank you, Moira, we always appreciate individuals taking the time to give their feedback and we are pleased to hear that your experience at Chasedale Care Home has been overall positive. We are glad to hear the issue was rectified and that you were satisfied with the outcome. If there is anything more we can do to help, do not hesitate to reach out.


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Review of

Blythgate Manor

from Valerie L (Sister of Resident) published on 28 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apart from the wrong appointment time, mix-up, the review went well. It was nice to do a face-to-face review.
I was able to ask questions and offer more background information on my brother.

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Review of

Blythgate Manor

from Carole M (Daughter of Resident) published on 28 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my dad has lived at Chasedale Care Home, I found all the care staff, management and support staff, nurses etc. to be very supportive of his needs. They go the extra mile with him which my dad needs.
He is still missing my mum and often has periods of melancholy which they recognise
and offer appropriate distraction techniques i.e. one-to-one or simply sit and talk to him. They have been very understanding and supportive of family dynamics, especially from abroad - Canada!

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Review of

Blythgate Manor

from F C (Wife of Resident) published on 28 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful. The home and rooms are clean and well appointed. Cannot really comment on the food but my husband seems to like it. Only two issues really:-
1) Not sure if any activities are undertaken. Important for dementia patients.
2) Clothes go missing or get mixed up.
Not good when I buy new clothes for him.

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Review of

Blythgate Manor

from Joseph W (Husband of Resident) published on 22 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is getting well looked after. No complaints.

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Review of

Blythgate Manor

from Dawn E (Daughter of Resident) published on 22 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents recently moved to Chasedale Care Home as their needs increased. The care has been fantastic and my parents have settled in well to the two different floors they live on - Bamburgh and Alnwick. Both appear very happy and well cared for. Staff are always approachable and helpful. We, the family,
feel happy with Chasedale and feel we chose well.

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Review of

Blythgate Manor

from B D (Daughter of Resident) published on 19 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

If I had a choice my father would not be in this care home, but with his dementia and mobility being so limited he does need 24-hour care and as I visit every week I do have a number of concerns.
My father has lost two gold rings, one was found and I received a phone call regarding this three months
ago. I ask each week but still have not received it back. I have been greeted the past two Sundays by a member of staff saying that you will have a bad day today as she has had words with him and put him in a bad mood about 1 x sugar in his tea and the next his coat, but I think it's her manner and the way she treats the residents, not good.
No activity or stimulation, only TV.
Dad said vegetables are so hard and undercooked.
No help with using the toilet and is unsteady on his feet.
I had to report the toilet twice for not working correctly.
I had to ask them to put in a new light bulb as not working.

Reply from Katie Barnett, Marketing Executive at Blythgate Manor

Thank you for taking the time to leave a review, we are aware that you are in direct contact with the home manager to resolve these concerns but we wanted to take the time to respond to some of your points. In terms of help with personal care, such as using the toilet, we conduct assessments with all residents to understand what support is required and to make sure we can arrange this. The home manager will speak with you directly to make sure any support needed is in place for your father. We are disappointed to learn that you are dissatisfied with the activities. Our home manager will make sure to speak with both you and your father directly to make sure he is aware of what is on offer and how to get involved. Your dad's rings are stored safely after they were found under the wardrobe. Our teams work hard to ensure that our residents are safe and happy and we always take care to listen to feedback.


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Review of

Blythgate Manor

from Brenda B (Wife of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Chasedale Care Home very good. My husband's room is always clean and tidy. He is happy there but, due to his condition, he gets in moods at times. He loves the staff and they are very good with him and they are very polite and friendly with myself also and can't do enough to help.

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Review of

Blythgate Manor

from Tina M (Daughter of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff within the home are always friendly. I have never had any issues regarding the care and support for my dad. They always call to keep you updated. I can safely say my dad is well looked after and treated with respect and dignity.

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