Splendid Health Care in West Sussex | 3 Care Homes

Review of
Derwent Lodge
from Juliet R (Niece of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

My aunt lived at Derwent Lodge from January 2024, until November 2024.
It meant so much to me, to be able to move her from London, so that I could see her daily.
The team at Derwent Lodge treated my aunt with compassion and dignity whilst under their care, I couldn't have asked for any more. I'm

particularly grateful to one staff member in particular, who developed a special bond with my aunt. She always had her best interests at heart and my aunt was particularly fond of her.
There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.

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Review of
Upper Mead
from Doreen S (Wife of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

He is in this nursing home as he needs palliative care. This home is wonderful, all bright and clean. The rooms are all lovely (cleaning every day). All the staff are excellent all very kind and caring. My husband could not be looked after any better. Thank you.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely words, I share them with all the staff.

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Review of
Upper Mead
from Julie W (Niece of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

Thank you for all your care and kindness to my uncle. You all go beyond loveliness, so thoughtful.
Thank you again!

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely comments I will pass them on to all the staff.

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Review of
Upper Mead
from Lynne P (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My mother was placed with Upper Mead in January as an emergency placement. The placement was longer than I hoped, but the care and support given by all the staff at Upper Mead was exceptional, not only for my mother but also for my father when he came to visit.
My thanks also to two members of staff

within management who were very kind and supportive in guiding me through difficult times. I am extremely grateful to every single member of the staff at Upper Mead, who are truly very special people.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review which I will share with all the staff.

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Review of
Derwent Lodge
from M G (Wife of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

Both management and carers are great. My husband has been very ill recently so last week I spent all day and every day sitting with him. The staff were exceptional both for my husband and myself. They made sure I was looked after and given a meal each day. I can't fault them all the nurses are great.

Reply from Morgan Owen, Home Manager at Derwent Lodge

Many thanks for your very kind review which is very much appreciated by the whole team.

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Review of
Derwent Lodge
from Barbara O (Wife of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

I have found all carers to be good and nursing is excellent.

Reply from Morgan Owen, Home Manager at Derwent Lodge

Thank you for taking time to review our home it is very much appreciated by all of the team.

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Review of
Upper Mead
from Pamela S (Mother of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

Happy home. Staff kind, helpful.
Food good.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for the lovely review I will pass this on to all the staff.

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Review of
Upper Mead
from Clair R (Wife of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband is staying with Upper Mead who we think are the very best. The manager and her team go out of their way to give their very best which makes a very happy camp. So a big thank you to all. Kind regards.

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Review of
Upper Mead
from C W (Son of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

Great staff who really care epitomize Upper Mead Care Home. The manager has an open-door policy and is always happy to help. All the staff are wonderful.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review, I will pass your comments on to all the staff.

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Review of
Upper Mead
from G W (Granddaughter of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff are all lovely and happy to help. All are personable and friendly.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review, I will pass this on to all the staff.

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Review of
Upper Mead
from R M (Wife of Resident) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at Upper Mead are so kind and efficient. My husband is always clean and dressed very well and always shaved. The whole care home is kept clean and tidy.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review, I will share this with all the staff.

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Review of
Upper Mead
from I W (Son of Resident) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Upper Mead since October 2015. She has always been looked after very well and is very happy there. The continuity of the staff and nurses caring for her has helped tremendously. Thank you!

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review, it's a pleasure looking after your mum. I will pass this onto all the staff.

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Review of
Upper Mead
from E R (Granddaughter of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

Upper Mead have been amazing. I couldn’t have asked for a better home for Grandma to live in - the staff have gone above and beyond, and Grandma has referred to everyone here as her second family.
All the staff are so friendly and always have a smile on their faces when greeting and carrying out care.
The

staff have also treated my Grandad (who doesn’t live at Upper Mead) with such care and compassion.
I highly recommend Upper Mead.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your lovely review. It was our pleasure looking after your Grandma. We miss her dearly.

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Review of
Upper Mead
from Karen S (Daughter of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother came to Upper Mead in December 2023 following complications of a stroke. She was nursed until April 24, when she sadly passed away. The care and kindness of the team at Upper Mead was second to none. The care was very personal and our family were very supportive through this time, kept informed

every step and nothing was too much trouble. I cannot recommend Upper Mead enough for the care of the elderly. Thank you so much for all you did for Mum.

Reply from Lynn Lovett, Home Manager at Upper Mead

Thank you so much for your kind review; I will ensure this will be passed on to all the staff. Take care.

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Review of
Derwent Lodge
from Mike R (Son of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

Lovely attentive staff, who are always friendly.
My mother is happy and content where she is now. Dementia is a terrible disease and the team at Derwent manage this with the resident's dignity at the forefront.

Reply from Maria Wedd, Home Manager at Derwent Lodge

We are very pleased to hear you are happy with the care we deliver to your mum. Thank you for your positive feedback, we will share this with our wider team.

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Review of
Derwent Lodge
from Peter R (Son of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

Mum has been living with dementia for a while. After a short stay in hospital, we knew it was time for Mum to go into care. It is not easy when a loved one needs to go into permanent care. When we visited Derwent Lodge, I didn't know what to expect. What I found was a team of caring and dedicated staff

doing their best. Mum is not always easy to deal with, but the staff at Derwent Lodge have been great. Keep up the good work, and thank you.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback onto the wider team.

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Review of
Derwent Lodge
from Anna C (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

Excellent care and such a friendly team of carers. My father has been very well cared for and has been made to feel very much at home. Nothing is too much trouble, and his individual needs have been met.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback onto the wider team.

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Review of
Derwent Lodge
from Nigel M (Son of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

Mum got transferred to Derwent Lodge after a long time in hospital with Dementia/Frailty and was unable to return home. While the first week was naturally unsettling for her, she has since made good progress, and I can see the improvement that has been achieved by the care and support of the staff involved.

While my mum has a number of difficulties, I can see she is in a better space than she was prior to the beginning of the year.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback on to the wider team.

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Review of
Upper Mead
from Alison D (Daughter of Resident) published on 5 January 2024

Submitted via Website • Report

Overall Experience

This is an update to the review that I made in January of this year. My mother sadly passed away in August after a long illness. This review is about the end-of-life care she received and the wonderful care and support the manager and her staff provided for me and my family. The members of staff all

work as a team and anticipate issues before they become problems. It was a comfort to me to know that she was never alone during those last few weeks when I wasn't there. I visited regularly and felt that they were looking after me as much as my mother.
There are too many members of staff that I could single out for praise so I won't but they work very hard and nothing was ever too much trouble. Having said that, I must mention the manager's experience and management style as key to this well-run home. We always joked that she could hear a pin drop from the other side of a wall.
Thank you to them all for making those last few weeks bearable.

Reply from Lynn Lovett, Home Manager at Upper Mead

Dear Alison, thank you so much for your wonderful review, I will ensure your comments are passed on to the staff.
Thank you again.

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Review of
Derwent Lodge
from Tim H (Son of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience

My dear Mum had dementia and mobility issues. The team at Derwent Lodge - were unbelievably compassionate, thoughtful and sensitive. Mum went to Derwent Lodge at the end of her life. I will forever be grateful for the way the team cared for her and put her comfort first. And they always had time for

me and my Dad when we had questions or simply felt overwhelmed. They were simply amazing.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your kind words. We aim to care compassionately for all of our residents and I will ensure your thanks are passed onto the team.

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Care Homes Owned by Splendid Health Care in West Sussex

Splendid Health Care Locations in West Sussex (3)

Splendid Health Care Reviews in West Sussex (81)

Derwent Lodge

Upper Mead

Upper Mead

Upper Mead

Derwent Lodge

Derwent Lodge

Upper Mead

Upper Mead

Upper Mead

Upper Mead

Upper Mead

Upper Mead

Upper Mead

Upper Mead

Derwent Lodge

Derwent Lodge

Derwent Lodge

Derwent Lodge

Upper Mead

Derwent Lodge

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