Which Ardale Care Homes have the highest review score?

Potters Grange , Oakham Grange & Welwyn Grange have the highest review score.

Ardale | 3 Care Homes

Review of
Welwyn Grange
from K C (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

We have been looking for respite for my mummy and I visited the Grange and was so excited and happy that a place as beautiful and all staff members so caring and knowledgeable existed. We booked mummy in and she had the most wonderful time, she came out glowing and so interactive which she is not all

the time at home. The activities she had been doing while she stayed we took note of and because of the incredible staff we have taken them home with us to help mummy stay happy. She is very much looking forward to going back and our end goal is to have her as a full time resident in the future. We will be only leaving mummy here when we go away. Thank you.

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Review of
Oakham Grange
from J G (Wife of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

Caring, considerate staff have made it easier to put my husband into a care home knowing he is looked after safely at all times.

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Review of
Welwyn Grange
from D P (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I cannot thank Welwyn Grange enough for all their very kind help and support during what was a very difficult period for both my family and my elderly father, who has dementia. Following a fall, my father spent some time in hospital. Welwyn Grange kindly came to the hospital to carry out an assessment

on my father and, within hours, came back to us with the news that they would accept him into their care. When it comes to care homes, Welwyn Grange is what 'good looks like'! The care home itself is everything and more you could wish for. The communal areas of the building are beautifully decorated with stunning soft furnishings and fixtures and fittings. The bedrooms and en-suite wet rooms are immaculate, beautifully presented and made to feel very welcoming. The admin staff, carers, nurses and management team are all excellent - very professional, hugely caring and really want to do their very best to ensure their residents are living their best lives whilst in their care.

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Review of
Oakham Grange
from K W (Granddaughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The care provided to my grandparents was fantastic. All the staff were so kind and welcoming to all of us. I am so happy that you were able to accommodate all their many different wants and needs, including making a double bedroom for them as they could not bare to be apart. We are all so grateful for

the care and love that was shown to them, and feel safe in the knowledge that should we need you again that you are all there.
The staff always looked happy and were so kind. There was lots of staff all over the home, it seems that you are very well staffed. The food was lovely and the kitchen team worked extremely hard to ensure that my grandparents were happy.

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Review of
Oakham Grange
from Carol M (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad came in for ten days respite care. Despite him having advanced Alzheimer's . I could tell my dad was happy here. The management here are on the ball and very supportive. My dad was on the first floor, the manager of this floor is excellent. She leads by example. The staff were friendly and helpful.

Best respite stay my father has had.

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Review of
Welwyn Grange
from Graham E (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My father moved to Welwyn Grange from another care home when they opened in November. He was already very poorly and moved for end-of-life nursing care. He sadly passed away at the end of December but we will be forever grateful for the care, compassion and ongoing commitment from all the staff. When

we visited Welwyn Grange we immediately knew that this was the place for my father. The staff that showed us around were caring, informative and supportive. We were blown away by the beautiful, spacious bedrooms and comfortable lounge areas. Once my father arrived, he was well cared for by nursing staff and carers alike, nothing was too much trouble. They were patient, kind and always available for any help we needed. Activities and entertainment took place regularly for anyone that wanted to join in, led by a wonderful entertainment coordinator, my father did a lovely piece of art that we will always treasure. The food was of an amazing standard, and impeccably served. Thank you again!

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Review of
Welwyn Grange
from J D (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

From the moment I first visited Welwyn Grange and met the manager and some of the staff, I knew this was the right place for my Dad. Having had mixed experiences at a couple of other settings, we knew this needed to be right, and have had absolutely no regrets. Not only is it a beautiful setting and

spotlessly clean, everyone cares and there's a lovely sense of community. The manager, support staff, nurses, carers, chef and cleaners have all taken time to get to know Dad and to learn about him, caring for his wellbeing just as much as his health. Activities have been tailored to appeal to him as an individual as well as to the wider community. They have supported with medical appointments and liaising with the hospital. And the quality of the food far exceeds my expectations for a care home setting! As a family we feel well-informed. I can't thank the team enough for all they are doing for my Dad.

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Review of
Welwyn Grange
from Karen J (Wife of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

I'm a full-time carer for my husband. He has complex needs and so requires nursing care. He recently stayed at Welwyn Grange for a short period of respite. It's a beautiful brand new home with excellent facilities, including a fabulous cinema room where my husband really enjoyed watching his favourite

programmes on the big screen. The spotless bedrooms are spacious and comfortable with a smart tv and en suite wet room. The food is excellent. There is an activities programme and he loved a visit from the therapy dogs during his stay. Even though the smart new building was a big draw, the main reason I chose the home was the nursing team are extra to the care numbers and I felt confident he would benefit from individual care during his stay. Communication with the home is excellent. The manager and service manager took the time to get to know us before and during the stay. Staff are kind, caring and professional. I now plan to book regular short respite stays. Thank you to the manager and the team.

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Review of
Oakham Grange
from R D (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Simply thank you for caring about your residents and their families. We always feel welcome when visiting and often hear (and see!) how good the food is, how kind and respectful the staff are, and the discreet reassuring support on offer when needed, while allowing independent choice where possible.

It is reassuring to know that they are being well cared for when we are unable to be there.

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Review of
Oakham Grange
from J H (Daughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

My Mum was made welcome and settled in quickly. The staff are caring and interacted well with her. We were always made welcomed by staff when we visited. When my Mum became poorly I would not have wanted her to be anywhere else. I had peace of mind that she was being well looked after.

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Review of
Oakham Grange
from L G (Friend of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

I was a private carer for one of the current residents for 3 years prior to them moving into Oakham Grange. Their needs increased to the point that I could no longer manage to look after them on my own. Since moving to the home 8 months ago I have seen massive improvements in their general health and

overall happiness. Staff here are the most charming and caring people. I think a lot of care is taken in recruitment. My friend was so worried about going to a care home and originally came for a short stay but then decided to make it their permanent home. They have made friends with other residents and now after so many years home alone, they have a social life again. The activities are fun, the food excellent and the atmosphere is friendly and calm. Being an experienced carer I just want people to know that there are good things that happen in some care homes and it can be life-changing for the better and does not always need to be the last resort. My friend wishes they had come a year earlier.

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Review of
Oakham Grange
from Jane G (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

I have never written a review before but I feel so strongly about Oakham Grange that I had to. The manager and all the team are so helpful and kind. My mum was welcomed and looked after from the moment she arrived in June 2024.
Oakham Grange is clean and the atmosphere really gives a 'home from home'

feeling.
There is always an activity or performance to attend to have fun at and interact with other residents. The manager and the staff even arranged a coffee morning for Mum, who was missing friends from the village she had lived in all her life, so everyone could come in and see her. Everyone was so impressed with the lengths the staff would go to arrange such a special morning for everyone in the community.
My family and I are so grateful to each and every one of the staff at Oakham Grange.

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Review of
Oakham Grange
from L L (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

My mother moved into Oakham Grange in July and I would have no hesitation in recommending it to anyone.
From the moment you walk into the reception area, you feel wrapped in a calm, friendly atmosphere.
Everywhere is kept exceptionally clean, the rooms are amazing, very spacious and nicely decorated.
All

the staff (and I mean all - maintenance, cleaners, carers, nurses, office/reception, management) are conscientious, carrying out their different jobs in a professional manner, each has time for the residents, nothing is rushed and nothing is too much trouble. As a team, they make everyone - not only the residents but family and friends too - feel special.
I am so happy to have Mum living in Oakham Grange, I know she is safe and is being well cared for.
Thank you, Oakham Grange

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Review of
Potters Grange
from Nicola M (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

We had arranged a lunch get-together for a family in the Fine Dining area.
The room was set up beautifully, we had a choice for lunch, and beverages were provided.
The service was excellent, the food was delicious & our family had a super time together.
Thank you Potters Grange.

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Review of
Potters Grange
from Sandra B (Niece of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Whenever visiting the home, I have always found the staff very welcoming and happy.
The staff are so kind and nothing is too much trouble.
The activities are fun with music and games, fitness classes, and lots of laughter.
There is a beautiful garden which residents, family, and friends can use whenever

the weather is good.
The food is always well prepared and nutritious and there is a good choice every day. Whenever visiting my twin Aunts am always asked if I want to stay for lunch with them.
Whenever there is a birthday the Chef always makes a special cake for the resident concerned and everyone joins in celebrating.
The cleanliness of Potters Grange is exceptional and everywhere is spotless.
There is a hairdresser and cinema where residents can view and enjoy films.
My Aunts are very happy living here.
Would highly recommend this home to family and friends.

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Review of
Potters Grange
from A S (Friend of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

I have been visiting the care home for over 2 years now.
I couldn't ask for a better home for my friend to be in.
All the residents & residents' relatives are treated with the utmost respect, the staff are caring, and compassionate & treat each resident as if it was their own Mother/Father.

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Review of
Potters Grange
from Sophie Y (Friend of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

We are constantly impressed by the level of care and attention given to my friend. It's been a special month as it was my friend's 98th birthday and it was beautifully celebrated with a beautiful home-cooked cake! We are so happy and confident my friend is recovering the most amazing care! Thank you!

Big thanks to the general manager for running a really tight ship!

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Review of
Potters Grange
from Len R (Brother of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My sister has been at the Potters Grange for over 2 years now. It took her a while to settle in due to new environment but she is settled and liking it now. I must say that it's a very welcoming place and has a homely feel with dedicated staff providing a great level of care. The staff are always cheerful

and willing to help and they ensure her health needs are met and make her feel safe at all times. There are opportunities for participation in meaningful indoor and outdoor activities. The place, garden areas, rooms and bathrooms are very clean and tidy. There is also good quality food choices and options about where to eat meals. Overall I am happy with the care being provided to my sister and would recommend this place to my friends and families.

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Review of
Potters Grange
from S H (Daughter of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

The team at Potters Grange are always welcoming, and always happy to help with my questions regarding the care for my mother. I also find Potters Grange an inclusive care home which is particularly important to me. The care home is always very presentable and the teams around the home are all friendly

and approachable. I have attended their Summer party for the residents and family and it was wonderful. Their garden space is lovely and calm. Thank you to the team for all you do - it is very much appreciated.

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Review of
Oakham Grange
from L C (Friend of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

From talking to the family of the resident of The Grange and my own experience when visiting, I just feel the Grange could do better. Service is very slow. The staff are very kind but have no sense of urgency about them. If my friend needs help going to the toilet sometimes she has to wait 15 mins for

that help. There is no consistency with serving of breakfast either, for example, sometimes 7:30am sometimes 9:15 - despite her requesting a time. There needs to be better management.

Reply from Robert Myers, Head of Care Pathways at Oakham Grange

Thank you for your review and for sharing your concerns, however in the future please report these straight away to any staff on duty, the Service Manager (or if you prefer to email, their contact details are on their profile picture by the main Household entrance), or to the General Manager whose office is directly opposite the reception signing in desk. The sooner we can hear about niggles, the sooner we can prevent them from turning into problems. Thank you, OG

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Care Homes Owned by Ardale

Ardale Locations (3)

Ardale Reviews (65)

Welwyn Grange

Oakham Grange

Welwyn Grange

Oakham Grange

Oakham Grange

Welwyn Grange

Welwyn Grange

Welwyn Grange

Oakham Grange

Oakham Grange

Oakham Grange

Oakham Grange

Oakham Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Oakham Grange

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