Ardale in Hertfordshire | 2 Care Homes

Review of
Welwyn Grange
from K C (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

We have been looking for respite for my mummy and I visited the Grange and was so excited and happy that a place as beautiful and all staff members so caring and knowledgeable existed. We booked mummy in and she had the most wonderful time, she came out glowing and so interactive which she is not all

the time at home. The activities she had been doing while she stayed we took note of and because of the incredible staff we have taken them home with us to help mummy stay happy. She is very much looking forward to going back and our end goal is to have her as a full time resident in the future. We will be only leaving mummy here when we go away. Thank you.

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Review of
Welwyn Grange
from D P (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I cannot thank Welwyn Grange enough for all their very kind help and support during what was a very difficult period for both my family and my elderly father, who has dementia. Following a fall, my father spent some time in hospital. Welwyn Grange kindly came to the hospital to carry out an assessment

on my father and, within hours, came back to us with the news that they would accept him into their care. When it comes to care homes, Welwyn Grange is what 'good looks like'! The care home itself is everything and more you could wish for. The communal areas of the building are beautifully decorated with stunning soft furnishings and fixtures and fittings. The bedrooms and en-suite wet rooms are immaculate, beautifully presented and made to feel very welcoming. The admin staff, carers, nurses and management team are all excellent - very professional, hugely caring and really want to do their very best to ensure their residents are living their best lives whilst in their care.

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Review of
Welwyn Grange
from Graham E (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My father moved to Welwyn Grange from another care home when they opened in November. He was already very poorly and moved for end-of-life nursing care. He sadly passed away at the end of December but we will be forever grateful for the care, compassion and ongoing commitment from all the staff. When

we visited Welwyn Grange we immediately knew that this was the place for my father. The staff that showed us around were caring, informative and supportive. We were blown away by the beautiful, spacious bedrooms and comfortable lounge areas. Once my father arrived, he was well cared for by nursing staff and carers alike, nothing was too much trouble. They were patient, kind and always available for any help we needed. Activities and entertainment took place regularly for anyone that wanted to join in, led by a wonderful entertainment coordinator, my father did a lovely piece of art that we will always treasure. The food was of an amazing standard, and impeccably served. Thank you again!

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Review of
Welwyn Grange
from J D (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

From the moment I first visited Welwyn Grange and met the manager and some of the staff, I knew this was the right place for my Dad. Having had mixed experiences at a couple of other settings, we knew this needed to be right, and have had absolutely no regrets. Not only is it a beautiful setting and

spotlessly clean, everyone cares and there's a lovely sense of community. The manager, support staff, nurses, carers, chef and cleaners have all taken time to get to know Dad and to learn about him, caring for his wellbeing just as much as his health. Activities have been tailored to appeal to him as an individual as well as to the wider community. They have supported with medical appointments and liaising with the hospital. And the quality of the food far exceeds my expectations for a care home setting! As a family we feel well-informed. I can't thank the team enough for all they are doing for my Dad.

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Review of
Welwyn Grange
from Karen J (Wife of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

I'm a full-time carer for my husband. He has complex needs and so requires nursing care. He recently stayed at Welwyn Grange for a short period of respite. It's a beautiful brand new home with excellent facilities, including a fabulous cinema room where my husband really enjoyed watching his favourite

programmes on the big screen. The spotless bedrooms are spacious and comfortable with a smart tv and en suite wet room. The food is excellent. There is an activities programme and he loved a visit from the therapy dogs during his stay. Even though the smart new building was a big draw, the main reason I chose the home was the nursing team are extra to the care numbers and I felt confident he would benefit from individual care during his stay. Communication with the home is excellent. The manager and service manager took the time to get to know us before and during the stay. Staff are kind, caring and professional. I now plan to book regular short respite stays. Thank you to the manager and the team.

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Review of
Potters Grange
from Nicola M (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

We had arranged a lunch get-together for a family in the Fine Dining area.
The room was set up beautifully, we had a choice for lunch, and beverages were provided.
The service was excellent, the food was delicious & our family had a super time together.
Thank you Potters Grange.

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Review of
Potters Grange
from Sandra B (Niece of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

Whenever visiting the home, I have always found the staff very welcoming and happy.
The staff are so kind and nothing is too much trouble.
The activities are fun with music and games, fitness classes, and lots of laughter.
There is a beautiful garden which residents, family, and friends can use whenever

the weather is good.
The food is always well prepared and nutritious and there is a good choice every day. Whenever visiting my twin Aunts am always asked if I want to stay for lunch with them.
Whenever there is a birthday the Chef always makes a special cake for the resident concerned and everyone joins in celebrating.
The cleanliness of Potters Grange is exceptional and everywhere is spotless.
There is a hairdresser and cinema where residents can view and enjoy films.
My Aunts are very happy living here.
Would highly recommend this home to family and friends.

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Review of
Potters Grange
from A S (Friend of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

I have been visiting the care home for over 2 years now.
I couldn't ask for a better home for my friend to be in.
All the residents & residents' relatives are treated with the utmost respect, the staff are caring, and compassionate & treat each resident as if it was their own Mother/Father.

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Review of
Potters Grange
from Sophie Y (Friend of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

We are constantly impressed by the level of care and attention given to my friend. It's been a special month as it was my friend's 98th birthday and it was beautifully celebrated with a beautiful home-cooked cake! We are so happy and confident my friend is recovering the most amazing care! Thank you!

Big thanks to the general manager for running a really tight ship!

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Review of
Potters Grange
from Len R (Brother of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My sister has been at the Potters Grange for over 2 years now. It took her a while to settle in due to new environment but she is settled and liking it now. I must say that it's a very welcoming place and has a homely feel with dedicated staff providing a great level of care. The staff are always cheerful

and willing to help and they ensure her health needs are met and make her feel safe at all times. There are opportunities for participation in meaningful indoor and outdoor activities. The place, garden areas, rooms and bathrooms are very clean and tidy. There is also good quality food choices and options about where to eat meals. Overall I am happy with the care being provided to my sister and would recommend this place to my friends and families.

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Review of
Potters Grange
from S H (Daughter of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

The team at Potters Grange are always welcoming, and always happy to help with my questions regarding the care for my mother. I also find Potters Grange an inclusive care home which is particularly important to me. The care home is always very presentable and the teams around the home are all friendly

and approachable. I have attended their Summer party for the residents and family and it was wonderful. Their garden space is lovely and calm. Thank you to the team for all you do - it is very much appreciated.

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Review of
Potters Grange
from Patricia R (Friend of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

I have been visiting a friend who moved into Potters Grange in January 2024.
I have been extremely impressed with the standard of care given.
As soon as you walk through the door you are met with warm, caring receptionists who make you feel welcome.
Potters Grange is an amazing care home, the best

I have ever seen.
The Manager and all his excellent staff, from nurses, carers, domestics, catering, and maintenance, are a delight
and a credit to the care profession.
everyone is kind, caring, approachable and always ready to help.
They take time to talk and listen and understand residents' individual needs,
they create a wonderful home with understanding, fun and laughter.
I cannot thank them all enough for being such a wonderful team of caring people.
It would be lovely if all care homes were of this standard.

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Review of
Potters Grange
from Sue M (Niece of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

My aunt was a resident at Potters Grange for just over two years. During this time the care that she received was excellent and the staff were always very professional, caring and treated my Aunt with the utmost respect and dignity at all times. The gardens were lovely, well kept and my Aunt was always

encouraged to take advantage of the facility. There was a full programme of activities with lots of choices available. She was very happy there and I would highly recommend it.

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Review of
Potters Grange
from Sarah H (Daughter of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

My mum had been living at Potters Grange since June 2022 and sadly passed away on 24th June 2024. During that time the care and compassion she received from everyone at Potters Grange was incredible. This is especially true of her final weeks. If anyone reading this is looking for a care home for themselves

or their relative, I would not hesitate to recommend Potters Grange.

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Review of
Potters Grange
from John A (Nephew of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

My aunt has been at Potters Grange for around 2 years and I cannot thank the care home and all the staff for the excellent service and care they have provided her since she first became a resident. In today's climate, it is not easy to find a suitable care home for loved ones, you hear all about the

shortfall in funding these days along with the shocking standards that people have to meet while being looked after. To be honest, this care home is luxury, the standards are extremely high. It definitely shows rooms, mealtime and the care everyone provides. Lovely gardens for the summer months and great entertainment for all that wants to take part. I am so pleased that I found this home for my aunt. She is very happy.

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Review of
Potters Grange
from Vinoy N (Son of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

My mother was an owner of her own residential care home and so I'm familiar with CQC standards and the variety and range of professional care and environments.
Potters Grange led by the manager and his excellent team is definitely the best care home I have ever seen.
The facilities and setting are

matched by the highest level of professional care and personal consideration.
I couldn't praise the home enough.

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Review of
Potters Grange
from Peter B (Nephew of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience

My uncle truly loves it here, all the staff are amazing, it's so welcoming and friendly it really is home from home, we can't fault it in any way, my uncle needs nursing care, and nurses are there 24 hours. We are so fortunate to have found this amazing place. I would highly recommend this home to anyone.

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Review of
Potters Grange
from J P (Friend of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

My neighbour moved here and I visited him regularly. The quality of rooms and the facilities were very high and the staff friendly and efficient. My neighbour was not always the easiest to please and he was very happy at Potters Grange.

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Review of
Potters Grange
from John C (Nephew of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

A family member is a resident at Potters Grange, the team take excellent care of her, all her needs are taken care of which is very reassuring. Everyone is always welcoming, friendly and in good spirits. The home has a pleasant and relaxing environment.
Potters Grange is clean, spotless and her room

and her private bathroom are always immaculate.
There is a lovely garden outside when the weather is warm enough to sit out.
Very good program of activities are available for residents to take part in.
Overall as a family, we are very happy with everything at Potters Grange, my aunt is extremely settled and rather happy.

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Review of
Potters Grange
from L V (Daughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

We are so glad we took the time to visit different homes before choosing Potters Grange, this is a marvellous place where everyone from reception through to the management are kind, caring and friendly and efficient. My mother has now settled in and is finding the activities very enriching and enjoyable.

Our family couldn't be happier with the wat the home is run, it is very clean and high standards are maintained across the different aspects of the home, well done to the team!

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Care Homes Owned by Ardale in Hertfordshire

Ardale Locations in Hertfordshire (2)

Ardale Reviews in Hertfordshire (36)

Welwyn Grange

Welwyn Grange

Welwyn Grange

Welwyn Grange

Welwyn Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

Potters Grange

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