Blissful Care Homes in London | 1 Care Home

Review of
Coppermill Care
from Lorraine G (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Mum has resided at Coppermill for over a year now. I have nothing but praise for all the staff who are always so caring. Mum is treated with sensitivity and kindness. The activities are great fun, the activity co-ordinators certainly go the extra mile to keep all the residents entertained. Mum takes

part in things she previously wouldn't have, and there is always something different going on whether it is arts and crafts, celebrating different cultures and important calendar dates, exercise, and mum's favourite - music and dance! It is lovely to see all the staff take part and be included in many of the activities. It really is one big family! I have attended residents' meetings and know that everyone's opinion counts. I attend quite frequently and am always warmly welcomed and enjoy taking part in activities with mum. I cannot thank the staff enough - management and care staff. I would have no hesitation in recommending Coppermill. Looking forward to the renovation completion!

Reply from Amal Raja, Group General Manager at Coppermill Care

Thank you so much for your kind words! We will share these with the team as they love to receive feedback! We are so pleased your mum is happy and that you are so pleased with our services. We do treat everyone as a big family, as Coppermill really is "home away from home" for all our residents. Thanks once again, from all of us at Coppermill Care.

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Review of
Coppermill Care
from Martin S (Son of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

When we realised that our mum needed to be in full time care, her only requirement was that she would like to be in the local area. She was discharged from hospital and there were no available rooms in Coppermill so she went to another home outside the village temporarily. This home was ok but we asked

to be put on the waiting list at Coppermill as they were refurbishing. Less than 2 weeks later we were contacted to see if we would still like the room and we said of course. We moved her in around 10 days later and have never looked back.
The standard of care at Coppermill far exceeds our expectations. From the welcoming admin lady in the front office, the care leaders, the senior management through to the handyman, kitchen staff and of course the wonderful carers the service so far has been outstanding. The attention to detail is fantastic, nothing is too much trouble and the overall care is as good as any I have seen. (I have worked in many care homes so have seen different standards ).

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Review of
Coppermill Care
from Nick B (Son of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

My father has been at Coppermill for about a year and a half. I was worried about how he would be in a home initially, but it has on the whole been a very good experience for him.
The home is staffed by lovely people who genuinely care for the people they look after. They are always smiling and very

welcoming and I cannot fault them or the home in any way.
My father is very happy there, always saying how nice the staff are and telling stories of the activities that he is encouraged to do with the staff and other people living there. Some of the things he does he would never have even tried and I've seen pictures of him that have been taken by staff of him enjoying himself. The home is currently undergoing a full renovation and the bedrooms are lovely with a homely feel to them. I can't say anything but good things about Coppermill and the staff there and a huge thank you to everyone there for looking after my father so well !

Reply from Amal Raja, Group General Manager at Coppermill Care

Thank you so much for taking the time to leave us a wonderful review! We are so pleased your father is happy and settled at Coppermill and that he enjoys the variety of activities available. Our team are dedicated to ensuring all residents always feel at home, supported and safe. We are so pleased you like the renovations too, our residents deserve a beautiful environment to call their home away from home.

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Review of
Coppermill Care
from Simon I (Son of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

This is my 2nd review. I feel compelled to write again given the passing away of my mum recently at Coppermill Care and the fact that there is new ownership and management in place since 2021.
Recently, I have had unique access to the centre having stayed by my mother's side 24/7 for a short period

of a desperate time. Throughout that time, I saw and heard nothing but a caring and attentive system in place, staffed by what can only be described as thoughtful, patient and loving people - this is not a job for the staff, it is a devotion to ensure that those afflicted with the terrible disease that is dementia are living their best possible life. Care was tuned to the individual in every case I saw. Over the last year, as mum's condition deteriorated, the staff were always ahead of putting in place the changes in care that mum needed, I was always kept informed. I have no hesitation in recommending Coppermill, if you make that choice, you will have made the very best decision for your loved one.

Reply from Amal Raja, Group General Manager at Coppermill Care

Thank you so much for taking the time to leave us a wonderful review. We will be sure to share this with all our team who will be so happy to read your feedback. We are so glad you were happy with the care our team took for your mum. Our ethos is very much centred around each individual's needs and we are dedicated to making sure each resident's stay with us is as comfortable and happy as possible. Thank you once again from all of us at Coppermill Care.

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Review of
Coppermill Care
from Amey H (Daughter-in-law of Resident) published on 21 September 2022

Submitted via Website • Report

Overall Experience

Cared for my mother-in-law attentively and treated her with respect and dignity. A very caring home that did over and above, always with a smile and excellent communication with relatives who didn't live nearby. Highly recommend to others.

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Review of
Coppermill Care
from A H (Daughter-in-law of Resident) published on 12 September 2022

Submitted via Website • Report

Overall Experience

The service provided by Coppermill Care Centre to my mother-in-law was second to none. They treated her like family. She was always clean, well fed and looked after. The staff are caring and kind and it is not just a job to them. I would certainly highly recommend Coppermill Care Centre.

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Review of
Coppermill Care
from Maria C (Daughter of Resident) published on 24 March 2022

Submitted via Website • Report

Overall Experience

My dad arrived here early January and, firstly, the support and help I received from the manager and the staff on the days leading up to and on the day of his arrival was so fantastic and greatly appreciated.
Dad has settled brilliantly, the staff have kept me up to date by calling, I have visited

and, to be honest, my dad looks amazing, well dressed, washed, hair cut etc. now. He has been so chatty on each visit and the staff have been so kind.

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Review of
Coppermill Care
from Paul M (Son of Resident) published on 19 January 2022

Submitted via Website • Report

Overall Experience

My mother has been a resident at Coppermill Care Centre for almost two years. Throughout that time, which has been very difficult because of the pandemic, she has had excellent care. The manager and staff have always been very pleasant and helpful to us, and the continuity in her care workers has allowed

Mum to build some valuable trusting relationships. I have been able to visit Mum outside the lockdown periods using either the "pod" specially set up or more recently in her room while pre-testing and donning appropriate PPE.

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Review of
Coppermill Care
from Margaret C (Friend of Resident) published on 18 January 2022

Submitted via Website • Report

Overall Experience

Although I am writing about the month of December, my comments can be attributed to any month. My dear friend has had the best care imaginable and the staff are really dedicated to caring for the residents. My friend is near life’s end and I can’t speak highly enough of just how much care is being put

into her comfort and wellbeing. I am being kept informed of what is happening and am comforted knowing they are doing all they can in a loving and kind way.

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Review of
Coppermill Care
from Patricia L (Niece of Resident) published on 14 December 2021

Submitted via Website • Report

Overall Experience

My aunt was placed into the care of Coppermill Care Centre in November 2019. Unfortunately due to Covid restrictions and the distance I live from the home I have been unable to visit her until now. However, during this period of time, I have been kept up to date with my aunt's condition/needs. The

staff are always very helpful when I contact the home they are able to give me a clear update of her current situation. I have also enjoyed the opportunity of speaking to her via Skype.
Having just been able to visit my aunt after such a long time I was relieved to find her looking happy and well cared for - a great improvement from when she was first admitted.
The staff had gone to the trouble of providing her a cake to help celebrate her 96th birthday. They realise that she has always been a sociable person and efforts are made to ensure that she takes part in the activity sessions and she has also enjoyed a couple of external outings.

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Review of
Coppermill Care
from S L (Friend of Resident) published on 6 December 2021

Submitted via Website • Report

Overall Experience

Everyone at Coppermill Care Centre goes out of their way to ensure residents are their first priority whether this is caregiving, receiving visitors or arranging activities and fun events. My friend has been very happy since he arrived at Coppermill almost a year ago, his mobility has improved with

support and he has regained his sparkle. Thank you Coppermill!

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Review of
Coppermill Care
from D B (Son-in-law of Resident) published on 21 January 2020

Submitted via Website • Report

Overall Experience

I am very pleased with the care of my parents-in-law. My father-in-law, who has dementia is very happy.

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Review of
Coppermill Care
from S B (Daughter of Resident) published on 20 January 2020

Submitted via Postal Card • Report

Overall Experience

My father went into Coppermill in February 2019 after my mother who is 91 was finding it difficult to cope with his dementia. Since arriving in the home he has thrived and I believe the input of the staff has meant that he is very happy and contented, he is treated as an individual and allowed to decide

how long he stays in bed and what he wears (this was monitored when he lived at home), this has all been good for him. He enjoys the food and there is a good choice. My mother then had a hospital stay which resulted in a catheter, she didn't want to deal with this at home so went into Coppermill initially for respite, the care she received was good and not having eaten proper solid food for years, the staff, with help from the doctor, changed this around which was lovely for her. Unfortunately, in September she had a stroke which has meant swallowing is difficult. The staff have been extremely accommodating helping her in every way they can. We are well informed about any medical incidents that occur for both my parents and the staff are always very welcoming and helpful when we visit. As we live 3 hours away it has been a blessing to know that both parents are so well looked after.

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Review of
Coppermill Care
from Maureen K (Daughter of Resident) published on 6 January 2020

Submitted via Website • Report

Overall Experience

I am utterly delighted with the level of professional care my mother has received during her stay at Coppermill Care Centre. It has, without doubt, the most genuinely caring and warm group of staff I have ever met! Each one, without exception, has shown my mother such loving attention that is so touching

to witness and as she assures me, is there at all times of day and night. Her safety and well being is paramount to me, of course, and to see how much the staff here care for her also gives me confidence and reassurance and a huge sense of relief, when we leave her, knowing she is in such safe and caring hands. Food, environment and facilities are all excellent too, but my mother's smile is the biggest tick they could ever have from me!

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Review of
Coppermill Care
from S A (Wife of Resident) published on 25 October 2019

Submitted via Postal Card • Report

Overall Experience

My husband says he feels happy and safe.
I am always made welcome and I feel I can ask questions and make requests.
We both appreciate being able to enjoy our Sunday lunch together in a nice setting "The Hideaway".

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Review of
Coppermill Care
from Wendy M (Daughter of Resident) published on 21 March 2019

Submitted via Website • Report

Overall Experience

My mother has been a resident since August, a difficult decision to make as she has always lived independently but unfortunately, her dementia was worsening. I visited various other care homes, and I am familiar with many residential homes in the area through my business but I can honestly say the Coppermill

is one of the nicest, if not the best care home I have ever visited. It is fresh and clean, and offers excellent food and a wide range of activities for the residents.

I cannot speak highly enough of the staff - they are, without exception, kind, caring, attentive and hard-working and treat the residents with love and affection as if they were their own relatives.
I am given a warm welcome whenever I visit and feel I need never worry about my mother's welfare as she is so well looked after, but if any medical issues arise, I am kept very well informed.
I am so grateful that my mother is a resident here and grateful to the staff for their first class care.

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Review of
Coppermill Care
from V L (Son of Resident) published on 4 October 2018

Submitted via Postal Card • Report

Overall Experience

In my opinion, Coppermill is an above average care facility, in all areas of elderly care.

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Review of
Coppermill Care
from Liz H (Daughter-in-law of Resident) published on 27 July 2018

Submitted via Postal Card • Report

Overall Experience

Extremely impressed with the staff, all are very caring.

My father in law has settled very well.

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Review of
Coppermill Care
from Susan R (Daughter of Resident) published on 12 July 2018

Submitted via Postal Card • Report

Overall Experience

Coppermill is an exemplary care home; professional caring very clean, friendly and trustworthy. My elderly parent has very much benefitted from the care at Coppermill. I am grateful for their skill and commitment.

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Review of
Coppermill Care
from M T (Wife of Resident) published on 12 July 2018

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care that my husband receives. I could not ask for more. Staff are very positive, very approachable and so welcoming. Food is of a very good standard and my husband enjoys a good, varied diet including plenty of fruit and drinks. He enjoys activities too. The home is very well

organised and run, my husband is happy and content and I thoroughly recommend Coppermill.

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