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Care Homes Owned by Black Swan Care Group - Physical & Learning Disability Homes

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Black Swan Care Group - Physical & Learning Disability Homes
Black Swan Care Group - Physical & Learning Disability Homes provides welcoming care homes for people needing support.

Offering care homes and care services across Norfolk, Cambridgeshire, Essex, Lincolnshire and Suffolk, the care group has a team of trained staff.

The staff take time to understand the likes and dislikes of residents and provide interesting activities and entertainment based on their individual preferences.

Black Swan Care Group - Physical & Learning Disability Homes Locations (4)

 

4 Care Homes owned by Black Swan Care Group - Physical & Learning Disability Homes

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Belamacanda

172/174 The Street, Little Clacton, Clacton-on-Sea CO16 9LX 

9.6 31 reviews
"I became a resident last month, I have been made to feel welcome, all the carers and other staff are so supportive, I feel safe…"   Read all 31 reviews
Location Type Care Home

Belamacanda is a twenty-two bedroom residential care home that is ideal for the needs of people with physical disabilities, for both short and long-term requirements. Carers have a wide range of experience in helping with numerous health conditions,… Read more about Belamacanda

  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Younger Adults
  • Sensory Impairment
  • 22 Rooms from £1,000 / week
Drummonds

The Street, Feering, Colchester CO5 9QJ 

9.3 37 reviews
"The day staff are absolutely brilliant nothing is too much to help with all managers/seniors are so lovely too. So caring kind and patient…"   Read all 37 reviews
Location Type Care Home

Drummonds provides innovative and inclusive care for individuals over the age of 18 with learning and/or physical disabilities in Essex. The home offers residential and respite care for up to 41 individuals. Care offered at Drummonds is focused on… Read more about Drummonds

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Younger Adults
  • Sensory Impairment
  • 45 Rooms from £1,000 / week
Westfield House

12 Westfield Road, Toftwood, Dereham NR19 1JB 

9.3 20 reviews
"Our son has been a resident at Westfield House since January 2018. He settled in well and continues to be very happy there. The staff have…"   Read all 20 reviews
Location Type Care Home

Westfield House, in Dereham, specialises in autism. The service has strong community links and residents are encouraged to maintain an independent lifestyle, with good nearby amenities and scenic parkland. Standards set out by the Care Quality… Read more about Westfield House

  • Care Provided
  • Residential
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 12 Rooms
Mid Meadows

72/74 Elm Tree Avenue, Frinton-on-Sea CO13 0AS 

9.2 24 reviews
"I cannot recommend Mid-Meadows highly enough. My sister has been a resident since 2022. Her age was 55 then. The whole community is…"   Read all 24 reviews
Location Type Care Home

Mid Meadows is a versatile care facility, with an twenty-one person capacity, that welcomes services users with a range of personal care needs, including physical and learning disabilities. The home's interior offers a spacious environment and a pleasing… Read more about Mid Meadows

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Younger Adults
  • 22 Rooms from £1,000 / week

Black Swan Care Group - Physical & Learning Disability Homes Reviews (112)

9.4
Black Swan Care Group - Physical & Learning Disability Homes has a Group Review Score of 9.4 (9.361) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Black Swan Care Group - Physical & Learning Disability Homes must have a Review Score.

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Review of

Westfield House

from T P (Mother of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has been a resident at Westfield House since January 2018. He settled in well and continues to be very happy there. The staff have a very good understanding of his needs and behaviours. They always treat him with respect and a sensitivity to his disability. He enjoys trips out and has experienced
some fun activities with other residents and staff.

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Review of

Westfield House

from Dalton E (Grandson of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are welcoming when I enter, always offering me a chair when I come visit my grandmother and always making sure we are offered a drink and making sure she's okay at all times by ensuring she's got a drink and she's comfortable in her chair.

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Review of

Mid Meadows

from Susan L (Sister of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Mid-Meadows highly enough. My sister has been a resident since 2022. Her age was 55 then.
The whole community is fabulous. She does so much more than she did when she lived with our parents.
From the amazing staff member who organises entertainment and activities to the fabulous
care staff and catering staff, it really is 10 out of 10.
She has a really lovely friendship group with other residents that has made such a difference.

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Review of

Drummonds

from E P (Respite Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The day staff are absolutely brilliant nothing is too much to help with all managers/seniors are so lovely too. So caring kind and patient would definitely recommend someone come for respite or to stay here, the residents are so kind too, and there are also lots of fun activities to do.

Reply from Zoe Cattermole, Regional Manager at Drummonds

Thank you for your very kind review its great to hear that you enjoyed your stay. It was a pleasure to have you at Drummonds and you are always welcome to visit or stay again if you need to.


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Review of

Mid Meadows

from J P (Sister of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm and friendly experience from management and staff with any questions I asked are readily answered and my mind is put at ease. Mid Meadows has a very happy atmosphere and does their utmost to keep the residents entertained.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at Mid Meadows

Thank you for your kind comments about the care and support provided at Mid Meadows.


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Review of

Belamacanda

from I S (Father of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son sometimes has challenging behaviour and the staff have coped with this well. I am pleased with the professionalism they have shown. I would have liked more success in encouraging my son to engage with other residents and activities in the home but realise how stubborn he can be. He says he is
happy at Belamacanda.

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Review of

Belamacanda

from Patricia K (Sister of Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been impressed with the care and service.
Thank you.

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Review of

Belamacanda

from Diane B (Mother of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am completely happy with the care that my daughter receives. The care home is clean and my daughter receives all the care that she needs, both physically and mentally. The staff are very understanding and helpful.

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Review of

Belamacanda

from A J (Niece of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent as usual.

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Review of

Belamacanda

from Ben F (Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I became a resident last month, I have been made to feel welcome, all the carers and other staff are so supportive, I feel safe here.
Moving to Clacton from Braintree was something I had to do as I wanted a fresh start, plus with my mobility problems, I know that I will get the help I need.
Thank
you Belamacanda.

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Review of

Belamacanda

from Ian F (Father of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a resident in Belamacanda for about a month; he is very happy there. The first time I visited him, there was a very friendly welcome from both residents and staff, superbly equipped and very clean. I quickly got the distinct impression it was like a big family all living under the same
roof. Excellent home.

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Review of

Westfield House

from Carol G (Sister of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are delighted with the care and support that my brother receives from the manager and his staff. He recently had a stay in hospital where the staff stayed with him 24 hours because he is non-verbal and was very frightened. We cannot thank them enough.

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Review of

Drummonds

from H T (Mother of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to our daughter's autistic spectrum behaviours, she is difficult to integrate socially, but she appears to be settling and we are optimistic that she will become more integrated in the future, as she did manager to integrate while attending day care.

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Review of

Drummonds

from M G (Father of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been living at Drummonds since July 2022. I’ve never seen her so happy as she is now! The care she receives is excellent. She is constantly stimulated with entertainment and activities. The carers are amazing they really do care. The support that my daughter gets when she has any kind
of health problem is fantastic. Not one negative thing to say about the place.
Thanks every one who works there.

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Review of

Drummonds

from Michael A (Friend of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Drummonds on multiple occasions and find the home to be an amazing friendly environment. As soon as I walk through the door I'm greeted with smiles from both staff and residents who are equally happy to see me, the atmosphere is always one of a warm welcome.
Staff are extremely positive
and engaging and will always assist me when I have questions or issues.
The manager is always available for a chat and will go above and beyond to assist me with any concerns.
The residents are amazing, so many smiles and so much laughter that you can't help but smile and engage.

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Review of

Drummonds

from D H (Friend of Resident) published on 5 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Drummonds to visit multiple residents I built bonds with over the years, both during and since I worked there, and honestly Drummonds is the best home under the Black Swan Umbrella and has only improved by leaps and bounds since the new Regional Manager took over and another staff
member took the helm as Manager.
The care level is now at a level I can say I have not seen in another home within the sector and I have worked at and visited many of them and the residents seem genuinely happy and well cared for.
The recent changes to the groups to facilitate a better quality of life for those with increased needs or the lack of ability to verbalise and advocate for themselves is not only innovative and industry leading, it is a testament to how much the management team care about their residents, not just the invoice they send to those who pay their bills.
Bravo Drummonds, keep being amazing.

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Review of

Drummonds

from Kevin H (Brother of Resident) published on 2 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just caught up with a staff member to talk about my sister's recent holiday to a holiday village. It sounded amazing and the dedication to the Christmas theme was perfect. I know my sister will have had a great time. I cannot thank you enough for this great experience that my sister has had with her
friends.

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Review of

Westfield House

from Beccy E (Sister of Resident) published on 13 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so thankful for Charlotte and valentine for bringing my brother down to London. It was amazing to see him after quite a few years. He came with his friend and both of them seemed to have had a great day. I can’t believe how healthy and happy he is. He seems to have a great connection with the staff
Also thank you to Paul who allowed it. We were all tired by the end of the day. So thanks again guys
From one happy little sister

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Review of

Mid Meadows

from V B (Mother of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is happy at Mid Meadows.
The staff are excellent.

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Review of

Belamacanda

from David C (Brother of Resident) published on 6 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I see my sister she is always happy. The staff are always warm and helpful and respond extremely well to my sister's needs. There is always a good atmosphere in the lounge and the staff interact with the residents really well.

Reply from James Key, Regional Manager at Belamacanda

Thanks for taking the time to review, and for your kind words acknowledging the good atmosphere and positive staff interaction within the home. I will make sure this is passed on to the staff and management at Belamacanda.


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Frequently Asked Questions about Black Swan Care Group - Physical & Learning Disability Homes

How many Care Homes does Black Swan Care Group - Physical & Learning Disability Homes own?

Black Swan Care Group - Physical & Learning Disability Homes own 4 Care Homes.

Which Black Swan Care Group - Physical & Learning Disability Homes Care Homes have the highest review score?

Belamacanda, Drummonds & Westfield House have the highest review score.
Black Swan Care Group - Physical & Learning Disability Homes in Essex Black Swan Care Group - Physical & Learning Disability Homes in Norfolk

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