Which KYN Ltd Care Homes have the highest review score?

KYN Bickley & KYN Hurlingham have the highest review score.

KYN Ltd | 2 Care Homes

Review of
KYN Hurlingham
from M A (Son-in-law of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

The welcome and service from all of the staff at KYN was exceptional and beyond anything I have encountered before. It is a beautiful new care home with well-designed rooms and great facilities. I would recommend KYN to anyone considering a care home for themselves or a family member.

Reply from Jordan Pereira, Home Manager at KYN Hurlingham

we have so much enjoyed welcoming you and the extended family to KYN Hurlingham and sharing recent special occasions together. Thank you for your kind words regarding the welcome and service, and also Nina's design and the facilities. And thank you so much for the recommendation, much appreciated.

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Review of
KYN Hurlingham
from B M (Wife of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

KYN Hurlingham has set the bar very high in terms of what one could ask for in a nursing home. So high that going elsewhere, having stayed here would be a disappointment in all respects. In writing this review, I find it hard to fault anything so I will concentrate on the absolutely outstanding. This

would be the dedication and kindness of all the staff, the beautiful rooms and garden, and food served anywhere you wish at any time you wish. The menus are what one would expect in a very good restaurant, not a nursing home and special diets are catered for. Lastly at KYN, you will find a very happy, welcoming atmosphere which fills the home and uplifts the spirit.

Reply from Jordan Pereira, Home Manager at KYN Hurlingham

Thank you very much for taking the time to write a review, this means a lot to us, and we were so glad that you had such a positive experience at KYN. Thank you for your recognition of the team's kindness and dedication, and for being part of the warm atmosphere here. We look forward to welcoming you back,

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Review of
KYN Hurlingham
from N C (Friend of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

I visited a friend for supper, who was thoroughly enjoying a few days of respite retreat. Following a charming welcome I met up with her before being taken on a tour visit of the premises. I was struck by the bright and fresh atmosphere in the building, beautifully decorated, with delightful and friendly

staff.
The beech tree wallpaper on the main landings was an inspired choice.
We had a delicious supper in the spacious, airy restaurant and my friend had clearly enjoyed herself and benefited from her stay.
I have since recommended this KYN Hurlingham Care Home to several other people. The brochure, clearly and well put together, gives a considered description of the solace and restorative services provided. Bravo.

Reply from Jordan Pereira, Home Manager at KYN Hurlingham

Thank you so much for taking the time to write. It was our pleasure to welcome you as a guest of one of our residents and we were glad you had the opportunity to experience The Great Room for dinner and to have a look around our home while you were here. I'm glad that you found the team friendly and enjoyed the environment created for us by interior designer. Thank you for your recommendations, it is always appreciated. We look forward to welcoming you back in the future.

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Review of
KYN Bickley
from Victoria F (Daughter of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience

What can I say about KYN Bickley?
From the moment I walk through its doors, I am warmly greeted by the concierge team and engulfed in the building's friendly and vibrant atmosphere.
It sets the gold standard of what a care home should be - from top to bottom:
From the energising and transparent

presence of the home manager, the dedication of the care staff, the enthusiasm of the activity coordinators, the attentiveness of the servers in the dining room to the tireless efforts of the cleaning staff - it is a joyous atmosphere to be in!
I never fail to be amazed - every day when I visit my mother - by the level of service and care provided by every one of its members of staff.
Nothing but excellence will do.
As a tangible example, my mother's chronic constipation has been remedied by the carefully considered ingredients that go into the food and the menu is meticulously devised to feed not only the body but also the mind.
KYN Bickley isn't just a "care home", it's a philosophy.

Reply from Christine Bunce, Home Manager at KYN Bickley

I was so glad to read about your positive experience and the impact you feel living at KYN Bickley has had for your mother. You touch on so many of the things we consider essential at KYN and for all care homes and it was heart-warming for me to read in your words your recognition for our great team. Thank you. We look forward to seeing you again soon.

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Review of
KYN Bickley
from Sean M (Son of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

I think if I had designed the perfect place for Mum it still wouldn't have met the standards of KYN Bickley. Choosing somewhere to take care of a loved one is an incredibly difficult process, with so many nuances and details to take into consideration - starting from the most important, the level of

care, down to the decor. Our Mum had a condition that required specialised care, and a real trepidation about moving into a nursing home, so we knew we had to find somewhere perfect - but from the beginning we felt we not only would she receive the care she needed, but it would be somewhere she'd be happy and would feel at home.
I'd like to give a special mention to the customer engagement manager and the home administrator. Honestly, can't thank you both enough - your warmth, humanity, and compassion made what was a really difficult time so much more bearable. We'll be eternally grateful for that. Also the knowledgeable and compassionate three of her care staff in particular took such great care of her too. Thank you all so much!

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you so much for taking the time to share your positive experience with KYN Bickley. We are thrilled to hear our team delivered the specialised care that Mum required and also made her feel happy and at home. Our team is committed to providing the best care possible and your feedback inspires us to continue to do what we love.

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Review of
KYN Hurlingham
from M M (Respite Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

I had such a lovely time, I felt so cared for and right at home from the first day and the other residents were charming. My room was very pretty and my friends who came over from the Hurlingham Club to join me for lunch thought the food was delicious. It was lovely to be able to host them. I was very

impressed by the value, a lot was included in the fee - no hidden extras at all. A big thank you to dear lady who gave me the most wonderful and careful massage. The nursing staff was very good, it was a great improvement from my previous care home. I only had a short stay but I would happily live at KYN when the time comes.

Reply from Jordan Pereira, Home Manager at KYN Hurlingham

Dear MM, it was such a pleasure having you staying with us, the team are missing you and send their best wishes. Thank you for your lovely review. We hope you enjoy your travels and look forward to seeing you again next year.

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Review of
KYN Bickley
from Lisa M (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

I cannot thank KYN enough for the care they gave Mum at the end of her life. Mum had motor neurone disease which is complex to manage and many nursing homes do not have the specialist knowledge to deal with it. With KYN, from the first meeting I felt confident they understood Mum's condition and could

offer her the care she needed. My confidence was not misplaced. When Mum moved in she was looked after very well by her nurses who were not only very knowledgeable but showed great compassion and care towards my mum, skills which in my experience cannot be taught. They always went above and beyond to care for her, including one of the nurses going to pick up Mum's prescription and updating me on her day off. Added to this, the home itself is beautiful, not like a care home at all but more like a 5-star hotel. It has great facilities and families are made to feel welcome. Sadly Mum has now passed away but I will be forever grateful that I found this place for Mum.

Reply from Christine Bunce, Home Manager at KYN Bickley

Dear Lisa, Thank you so much for your kind feedback. It means a great deal to our team to know that we made a difference to you and your Mum at such a difficult time. We strive to provide compassionate and high-quality care, and your description of your experience goes to the very heart of why we do what we do. Please keep in touch and don't hesitate to reach out if there is ever anything more we can do to support you and your family.

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Review of
KYN Hurlingham
from M F (Respite Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

I had very good care from the staff and found all of them so helpful and cheerful in the home, which really made my stay here so enjoyable and warm. I will come and stay with you again soon.

Reply from Jordan Pereira, Home Manager at KYN Hurlingham

Dear MF, Thank you for your lovely words, it was our pleasure to have you with us and to help you on your road to recovery, the team very much enjoyed spending time with you and meeting your wonderful family and friends. We look forward to welcoming you back and very much look forward to keeping in touch.

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Review of
KYN Bickley
from Matthew B (Son of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

Parents have been at KYN Bickley for about 8 weeks. They are very happy and much more relaxed. They have far less anxiety about day to day issues you have at home. The most important aspect is 'do the staff care', and they absolutely do. The staff and level of care are excellent. From our family point

of view, we are so much more relaxed knowing they are being looked after not just as individuals but medically as well. The facilities are first class. Thank you KYN.

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Review of
KYN Hurlingham
from Fiona R (Daughter of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

My mother has just spent 14 days at KYN Hurlingham. She was recovering from being very poorly & being in hospital. From the moment we arrived, The Customer Engagement Manager and all the team welcomed her with such warmth, friendship and love it has blown my mind. Everyone was exceptional. The restaurant

food was fabulous and Mum who had not eaten well for months was eating 3-course lunches & wine plus an evening meal every day! Thanks to the Maitre D also the Head Chef of the restaurant. The carers are fantastic & the medical care by the exceptional nurse was the best. She spotted everything straight away and got it treated, she phoned & updated me most evenings even when I'd visited during the day. Their Physiotherapist has got Mum walking better & pain-free than she has for years! I cannot recommend this place enough and I know Mum was very sad to leave them, we won't hesitate to take Mum there again if another stay is needed. Thank you everyone at KYN Hurlingham you are truly exceptional.

Reply from Jordan Pereira, Home Manager at KYN Hurlingham

Thank you for your kind words, it was a pleasure looking after your mother and it was lovely to see her progress during her stay. We wish you and the family well and very much look forward to keeping in touch.

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Review of
KYN Bickley
from Christine G (Respite Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

I came to Kyn for respite after being in the hospital, this really is very homely and you're made to feel it. The staff cannot do enough for you. Every room is decorated exceptionally well and very comfortable. I would recommend Kyn to anyone. The food is first class offering anything you require.
I

would recommend Kyn to anyone.

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Review of
KYN Hurlingham
from Roberta T (Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

In the brochure and the primary reason I chose KYN was their focus on healthy food. This could not have been further from the truth and the menu is not directed at the demographic of people over 65. One does not go to a care facility to eat fine dining, they go to a restaurant! In the first instance,

I had a meeting with their nutritionist who came up with a plan which she passed along to the kitchen. Further, I had three meetings with the chef, manager and dining staff. During my three-week stay, each and every meal did not comply with the requests and or suggestions. It was as if I spoke to a wall of nodding heads. Based on their brochure you would think you are going to a 5-star perfectly run home, but this could not have been further from the truth. Food in health care is the most important ingredient in achieving strength for a person.

Reply from Jordan Pereira, Home Manager at KYN Hurlingham

Thank you for sharing your feedback and for taking us up on our invitation to speak in more detail with our Managing Director. We are of course disappointed you feel we didn't fully deliver to your expectations. We take on board your comments and are grateful to you for acknowledging the time spent by the team to understand your specific requirements. Our chefs work with a registered BANT practitioner who specialises in later-life nutrition to ensure that the latest research in diet and nutrition is incorporated into our menus to be both delicious and nutritional. Our approach focuses on plenty of fresh, seasonal fruits and vegetables, high-quality protein sources and minimally processed carbohydrates as well as sufficient good fats forming part of dishes. We understand that the needs and tastes of our residents may change from day to day and will always strive to adapt and accommodate unique off-menu requests. Thank you for giving us this opportunity to learn from your feedback.

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Review of
KYN Bickley
from H K (Respite Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

I chose KYN BICKLEY for a short stay, while I was recovering from coronary bypass surgery. The Kyn is an outstanding care home in every single way. All staff could not be more professional, caring, welcoming, and helpful. The home is more of a luxury resort for the elderly than it is a care home, starting

with the tastefully furnished and decorated rooms, to the facilities, including restaurant, spa, hair salon, cinema room and library. The food is outstanding 'restaurant quality' fare. The chef has designed a healthy menu which is varied, changes daily and caters for most tastes including vegetarians. I could not recommend the Kyn more highly to anyone looking for a very comfortable, safe and caring environment for loved ones in the twilight of their years. I wish the Kyn every success in expanding its portfolio of properties in a much-needed space, which has until recently, been very poorly supplied. Many thanks to all for making my stay a very comfortable and enjoyable one.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your experience of KYN Bickley. I am thrilled to hear that you had a comfortable and enjoyable stay with us while recovering from your surgery. Our team takes great pride in providing exceptional care and support to our residents, and we are glad that we could meet your expectations.We understand that excellent quality food with a focus on nutrients is essential for our residents' health and wellbeing, and we are pleased to hear that you found our restaurant outstanding, varied, healthy, and catering to most tastes.We appreciate your kind words of recommendation and support for KYN Bickley. It is our pleasure to provide a comfortable, safe, and caring environment for our residents, and we are committed to expanding our portfolio of properties to meet the much-needed demand for quality care homes.Thank you once again for your positive feedback.

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Review of
KYN Bickley
from E B (Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

My overall experience was good. One of the things I downgraded was the food. I have a dairy intolerance and I don't think I was catered for adequately having little choice of food. I think the food could have been easier to eat, for example, Shepherd's pie. I had very little choice, just promises of

food to come and seeing I had paid the same fees as those eating all the food available. this could have been improved. The activities too could have been inviting. Not much take up! Perhaps a large jigsaw could be put out for people to come and try. Is it not allowed because of covid?

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your feedback with us regarding your recent stay. I'm sorry to hear you felt our dietary options were limited. Our chefs are committed to catering to dietary requirements and requests and regularly seek feedback from our residents to ensure we meet and exceed expectations. Your feedback will help us continually improve our offering.

Thank you also for your suggestion regarding the inclusion of a large jigsaw puzzle as part of our future activities.

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Review of
KYN Bickley
from Claire P (Friend of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

I moved my friend who has Dementia from an inadequate care home to Kyn Bickley last October because his needs were not being met and his mental health was deteriorating rapidly. When he left this care home he was under 24-hour care and was being sedated for his aggression. Within 3 weeks of arriving

at Kyn Bickley, he no longer needed to be on 24 hour care or sedated. I give total credit to all at Kyn Bickley for his transformation. Because of their highly qualified staff, including an Admiral Nurse, I have witnessed him become a different person. He is so happy and content because his needs are all being met. I genuinely believe his life expectancy has increased significantly by being in an environment that is caring, and supportive and where he is understood. I highly recommend Kyn Bickley to anyone who wants to be reassured that their loved ones will get the best care possible.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience with KYN BICKLEY. I am pleased to hear that, following your experience of another care home, you now feel that your friend's needs are being met and that he is happy and content in our home. Our team prioritise getting to know our residents; I am pleased to hear how being understood and treated as an individual, you have seen a transformation in him. Knowing that our loved ones are in good hands and receiving the best care possible is always reassuring. I appreciate your recommendation of KYN BICKLEY to others looking for a caring and supportive environment for their loved ones.

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Review of
KYN Bickley
from Claire S (Daughter of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

After 4 weeks in hospital, following a fall at home, my mother arrived at Kyn Bickley in a lot of pain and needing assistance with all personal care.
8 weeks later my mother returned home walking independently with a frame. Her recovery was greatly assisted by the very attentive and encouraging care

staff, physio and nurse input and availability of all necessary equipment eg. a wheelchair, pressure mattress, bathroom equipment etc.
As my mother's condition improved, she was encouraged to participate in a wide range of organised activities and these and the weekly hair and nail appointments definitely boosted her morale.
Visiting family and friends was made to feel very welcome and being able to eat together in the beautiful, hotel-standard restaurant was definitely an added bonus.
Kyn Bickley is a very new home and the management was constantly seeking feedback from my mother and us which showed a willingness to provide the best care possible.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience at Kyn Bickley. We are delighted to hear that your mother's stay with us was a positive one and that she made a good recovery with the help of our attentive and encouraging care team, physio and nursing input.
We are also pleased to know that our life enrichment and wellbeing programme, weekly hair and nail appointments, and dining experience in The Great Room contributed to boosting your mother's morale. We take great pride in providing a warm and welcoming environment that feels like home, and we are happy to hear that visiting family and friends were made to feel very welcome.
At Kyn Bickley, we are committed to providing the best care possible, and we are constantly seeking feedback from our residents and their families. We appreciate your kind words and will continue to work hard to maintain the high standards we are known for.
Thank you again for choosing our home, and we wish you and your family all the best.

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Review of
KYN Bickley
from Paul P (Brother of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

This nursing home is a stand-out star in the increasingly important sector. I doubt there is an equal in the region. What distinguishes it is the quality of individual care, the brilliant array of patient medical, nursing and emotional support, the attention to every aspect of care and the five-star

facilities and changing activities programme. It feels like a five-star hotel for residents.
Each aspect of patient care has been thought out in depth. I urge those seeking nursing care to visit and meet the staff and see for themselves.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you so much for your kind words about Kyn Bickley. I am thrilled to hear that you had such a positive experience and that you found our individualised care, medical and emotional support, and facilities to be of the highest quality.
Our team works tirelessly to ensure that every resident receives the best possible care and that they feel at home with us. We take pride in our home and our life enrichment and well-being program that is tailored to meet the needs and interests of each and every resident.
We appreciate your recommendation and would be honoured to have anyone seeking care come to visit us and meet our dedicated team.
Thank you again for your wonderful review.

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Review of
KYN Bickley
from Elaine K (Daughter of Resident) published on 3 January 2024

Submitted via Website • Report

Overall Experience

My mother was made very welcome and although it was a big upheaval for her to move into care she has settled in very well. She is a very talkative lady of 101 years old but the staff are always ready to engage in conversation with her. I travel to visit her and I think that it is marvellous that I can

sit in the dining room with her and have lunch. Also coffee is always available.
The home is brand new and scrupulously clean and the whole ambience is very friendly and welcoming.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your positive experience of Kyn Bickley.
We recognise that moving to a care home can be difficult and wish to make this as smooth a transition as possible. I'm delighted to hear that your mother has settled in well and that you are enjoying lunch together in The Great Room.
We appreciate your kind words and look forward to continuing to provide your mother with the best possible care.

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Review of
KYN Bickley
from Sue R (Daughter of Resident) published on 27 December 2023

Submitted via Website • Report

Overall Experience

Giving up one's home is an extremely difficult process and KYN Bickley has been amazing in helping us through this difficult process. I have been guided step by step by this amazing team. Despite finding it difficult to give up her home my mother feels safe in the knowledge that this excellent team

is on hand when needed so my mum who is 101 can still have that element of autonomy and dignity. What a place! Without exception her visitors tell me how lovely KYN Bickley is, the relaxed atmosphere and my mum and I have something to talk about every day from the phone in her room. If we are not talking about the delicious food, the fact that family and friends can stop by at any time and even enjoy a three-course meal with her in such a lovely dining room is the icing on the cake. My son who visits nursing homes on a regular basis says he has never seen anything like it and it is like a six-star hotel but above all it is the team behind it that makes this place so special.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience with us. I am thrilled to hear that our team at Kyn Bickley has been able to provide you and your mother with the support and care that you needed during this difficult time. It's wonderful to know that your mother feels safe and has retained her autonomy and dignity while being with us.
We are delighted to hear that you and your mother have enjoyed the relaxed atmosphere and the excellent dining experience that we offer. Your kind words about our team are truly appreciated - they work hard every day to provide the highest level of service to our residents and their families.
Thank you for choosing Kyn Bickley. We appreciate your trust in us and look forward to continuing to care for your mother and family.

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Review of
KYN Bickley
from Clive B (Son-in-law of Resident) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience

I visited and ate with my mother-in-law on numerous occasions whilst she was recuperating at Kyn Bickley. Everyone interacted with her superbly, showing real warmth, efficiency and humour. The food was quite outstanding; beautifully presented, excellent size portions and absolutely delicious. The beautiful

surroundings definitely seemed to assist her recovery.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your experience at KYN BICKLEY. I am delighted to hear that our team provided excellent care and attention to your mother-in-law with warmth and humour and that you enjoyed the food and beautiful surroundings. We hope to welcome you back to KYN BICKLEY should you need us again in the future.

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Care Homes Owned by KYN Ltd

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