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Care Home Owned by CareConcepts - Your Home of Choice in Staffordshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by CareConcepts - Your Home of Choice in Staffordshire

Only the locations & reviews in Staffordshire for CareConcepts - Your Home of Choice are showing below.

View the details of all 3 locations (with 71 reviews) owned by CareConcepts - Your Home of Choice

CareConcepts - Your Home of Choice Locations in Staffordshire (1)

 

1 Care Home owned by CareConcepts - Your Home of Choice in Staffordshire

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Goldendale House

45 Plex Street, Tunstall, Stoke-on-Trent ST6 5JQ 

9.7 15 reviews
"My father was cared for in the nursing wing of the home during what turned out to be the last 4 weeks of his life. Throughout this time he…"   Read all 15 reviews
Location Type Care Home

Goldendale House Care Home, based in Tunstall (Stoke on Trent), offers residential care, dementia care, nursing care, day care and respite care for adults over 50 years. The modern, spacious and welcoming residential care home features 42 tastefully… Read more about Goldendale House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • 42 Rooms

CareConcepts - Your Home of Choice Reviews in Staffordshire (15)

9.7
CareConcepts - Your Home of Choice has a Group Review Score of 9.7 (9.651) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to CareConcepts - Your Home of Choice must have a Review Score.

Overall Experience

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Review of

Goldendale House

from Martin F (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for in the nursing wing of the home during what turned out to be the last 4 weeks of his life. Throughout this time he received exemplary care. Every member of staff treated him with respect and dignity, listening to and seeking to meet his physical and often his emotional needs.
His room was maintained to a good standard and the staff enabled him to incorporate personal items to make it feel more like home.
I would wholly recommend Goldendale.

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Review of

Goldendale House

from Critchley K (Daughter of Resident) published on 17 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely dad received the most excellent care whilst he resided in Goldendale Home for almost five years. Our mum had peace of mind knowing that Dad was safe and well cared for. I remember when a resident sadly passed away and one of the lovely care staff said, "they are like our family it's so sad
when they pass away." What a lovely thing to say, for me it summed up Goldendale, friendly wonderful, caring staff who enjoyed what can be a challenging but rewarding job. They knew the family by name and always welcomed us into the home. Dad had Alzheimer's and we know he didn't always want to be washed or get dressed and might swing his arms around as if to say leave me alone. How brilliantly the staff managed this and provided exceptional care. As a family we would not hesitate to recommend this lovely home to someone for their loved one's care. Sadly our dad passed away recently but was surrounded by wonderful, caring people. Thank you to the Goldendale family.

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Review of

Goldendale House

from A B (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in this care home they are fantastic nothing is too much trouble for staff.
The staff always make us welcome.
My mum is always very clean, well fed and looked after to the highest standard her room is spotless too I cannot recommend Goldendale enough it's a pleasure to know everyone there
the residents are amazing.

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Review of

Goldendale House

from N M (Son of Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Goldendale House for nearly two years. In that time she was looked after and respected by the staff. Any issues with Mum's health or care were reported to me immediately. The last few months of Mum's life became more demanding, but the staff were there for her. I had 100% trust
in the staff and home manager.

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Review of

Goldendale House

from T H (Niece of Resident) published on 21 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was made to feel welcome from the very first day. It is a bright and welcoming home where he feels safe and cared for. The staff are always cheerful and helpful and take time to get to know the residents. It has taken a weight off my mind knowing that he is well looked after.

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Review of

Goldendale House

from Ian B (Son of Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Goldendale House is a great care home for both Mum and Dad. They are caring and genuinely 'bothered' about the well-being of the people in their care. The medical care and food are very good and the communication is excellent. The staff are lovely and very compassionate.
For the extra star, Goldendale
need someone to fill the activities position and ensure the residents get fresh air when possible in the rear yard.
Great care though!

Reply from Brett Rutter, coordinator at Goldendale House

Thank you for your review, Goldendale House has filled the position for activities, we do ensure that residents use the exteral areas as much as possible weather depending and if they choose to do so.


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Review of

Goldendale House

from Lynn L (Daughter-in-law of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has resided at Goldendale House Care Home now since September 2021, I have nothing but high praise for the management team and all staff at the home. My father-in-law feels safe and is happy, we never say when we are visiting, staff are always polite and have time for family members,
he always appears well groomed with clean clothes and comfortable.
100% happy with the service.
Thank you Goldendale House.

Reply from Jane Mansell, Manager at Goldendale House

Thank you so much. We are grateful for your kind words, I will share this with the team.


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Review of

Goldendale House

from L M (Daughter of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since August 2021. I cannot fault the care home or the staff. Nothing is too much trouble for them and the care that my mum gets is brilliant. I would recommend the care home to anyone

Reply from Jane Mansell, Manager at Goldendale House

Thank you for your positive feedback and the opportunity you have given us to look after your mum. Your positive and warm comments are much appreciated and we will ensure that your comments are shared with our team at Goldendale.


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Review of

Goldendale House

from Phil T (Son of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldendale House is a wonderful care home. The staff are warm and friendly and go above and beyond to make sure my Dad is well cared for.
I’m always kept well informed of his health and if Dad is ever unwell, the staff let me know immediately, which is very reassuring. They also let me know of activities
and events he takes part in.
Whenever I see Dad, he always has a smile on his face and he seems very happy. And that means the world to me.
I couldn’t wish for Dad to be in a better place. Thank you to all the amazing team at Goldendale.

Reply from Jane Mansell, Manager at Goldendale House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father is receiving such great care at Goldendale House. The care and services we deliver as a team to our residents and their families are extremely important to us. I will pass on your kind comments to the whole team.


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Review of

Goldendale House

from Clare R (Daughter of Resident) published on 29 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Goldendale in January 2017 from hospital for a 6-week review and remained until she sadly passed away on 15.1.21 whilst in their care. My mother received excellent care, was treated with dignity and compassion by all the wonderful staff. Over the last few weeks the care
my mother received from staff whilst sadly at end of life was above and beyond what was expected and as a family, we are eternally grateful for looking after our loved one so well.

Reply from Emma Rodgers, General Manager at Goldendale House

Thank you so much for your kind words. I am so sorry for your loss, it was a pleasure to care for your mother and I of course will pass your comments on to the team.


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Review of

Goldendale House

from Michael M (Son of Resident) published on 10 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldendale House is a modern and well set out care home with plenty of light and space. It is kept spotlessly clean throughout, with new en-suite bedrooms. It has a family atmosphere with all the staff being very friendly, informative and caring. We are kept well informed of anything to do with my Mum
and feel confident that she is being looked after properly.

Reply from Emma Rodger, General Manager at Goldendale House

Thank you so much for your lovely comments about Goldendale House I really appreciate your time taken to do this. I will ensure that they are relayed to my team.


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Review of

Goldendale House

from A H (Grandson of Resident) published on 9 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldendale is so caring with all the staff taking the time to get to know my Grandma in the short time she has been in there. Activities are regular and the photos on social media help us through this time where we can’t visit. They have even facilitated calls and are always willing to do this for us
despite there being a lot of us calling! Thank you!

Reply from Emma Rodger, General Manager at Goldendale House

Thank you so much for your lovely review and kind words, I will share them with the team as they will be delighted to receive such lovely feedback. It is an absolute pleasure to care for your grandma.


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Review of

Goldendale House

from Ann B (Daughter of Resident) published on 6 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All the staff looked after my mother with great care and affection. We have not seen my mother since Lockdown in March, we didn’t come when visiting was allowed because, with the restrictions as we thought it would be too traumatic both for my mother and for us. She has dementia and struggles to recognise
us as her family. So we are very grateful for the staff and depend on them to keep her comfortable. We have regular updates and look forward to a better time when we can come to visit and just sit and hold her hand. Until then we put our trust in your dedicated staff.

Reply from Emma Rodger, General Manager at Goldendale House

Thank you so much for your kind words. I am so sorry that you have not taken the opportunity to visit in our safe pods as, despite the restrictions, many of our residents and relative have really enjoyed the safe visit. However, we fully understand individual circumstances and decisions and it is an absolute pleasure to care for your mother.


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Review of

Goldendale House

from Kelly N (Daughter of Resident) published on 3 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldendale care home is a lovely place the staff are really welcoming, we have had no worries about dad being in the home throughout this pandemic as we know he is looked after and cared for amazingly well, we can't thank the staff enough for helping us and dad through this terrible times. Thank you
again.

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Review of

Goldendale House

from A P (Daughter of Resident) published on 25 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always spotlessly clean, fresh smelling, homely. Staff are caring, friendly and welcoming. Mum is very well fed and treated with care and compassion by all staff.

Reply from Jackie Campbell, General Manager at Goldendale House

Thank you for taking the time to submit your review of Goldendale House, it is a privilege to provide care and support for your mum. It will mean a great deal to our team to read your comments and I will ensure they are shared with everyone. Thank you for choosing Goldendale House.


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