CareConcepts - Your Home of Choice in Staffordshire | 2 Care Homes

Review of
Goldendale House
from Amy Louise C (Daughter-in-law of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My father-in-law recently came to Goldendale care home due to him being mistreated at his previous care home. Myself my partner and his wife come visit him near enough every day and we are extremely pleased with the care he receives and the whole appearance and quality of care he's been receiving. It

was lovely to find out that the Registered nurse at Goldendale was now here looking after him as we had previously met her while he went into respite for the first time at another previous home. She is a lovely caring person who always goes the extra mile with residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from Jeremy F (Son of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

We moved my late father into the home with terminal cancer. Right from the start the home were nothing short of fantastic. Whilst it took dad a while to settle in, the staff were more than accommodating and very quickly dad settled in for an all too brief spell. Although dad was only there for around

4 weeks the staff and management made his last four weeks as comfortable and as pain free as possible. They were amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from Martin F (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My father was cared for in the nursing wing of the home during what turned out to be the last 4 weeks of his life. Throughout this time he received exemplary care. Every member of staff treated him with respect and dignity, listening to and seeking to meet his physical and often his emotional needs.

His room was maintained to a good standard and the staff enabled him to incorporate personal items to make it feel more like home.
I would wholly recommend Goldendale.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tall Oaks Care Home
from J T (Niece of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

My aunt went to Tall Oaks for emergency respite care and ended up staying for 10 weeks. I cannot thank the staff enough for the kindness shown and care given to my aunt. Unfortunately no family live nearby, so we were unable to visit regularly and we will be forever grateful to all at Tall Oaks for

looking after our much loved aunt so well. As an emergency admission, Tall Oaks was not in my aunt's local area so we reluctantly moved her to a care home nearer her friends.

Reply from Karen Jukes, Home Manager at Tall Oaks Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognized.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tall Oaks Care Home
from Christina H (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased with my father's care, he seems to like it in there, no complaints off him. He enjoys his food, they do the food that he likes, personal hygiene is good, the only thing which could be improved is his bedroom, it does need decorating. Otherwise everything is quite good.

Reply from Karen Jukes, Home Manager at Tall Oaks Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tall Oaks Care Home
from Steven J (Son of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

The management and staff are excellent, I feel my mum is safe and well looked after.

Reply from Karen Jukes, Home Manager at Tall Oaks Care Home

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tall Oaks Care Home
from M R (Daughter of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff are excellent! Very caring! Keep me updated on a daily basis of any changes in Mum's care. Very friendly atmosphere. Always help answer any questions. All staff will sit and chat to Mum and her family. New management very good. Excellent changes have taken place.

Reply from Karen Jukes, Home Manager at Tall Oaks Care Home

Thank you, M, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Tall Oaks Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from Critchley K (Daughter of Resident) published on 17 August 2024

Submitted via Website • Report

Overall Experience

Our lovely dad received the most excellent care whilst he resided in Goldendale Home for almost five years. Our mum had peace of mind knowing that Dad was safe and well cared for. I remember when a resident sadly passed away and one of the lovely care staff said, "they are like our family it's so sad

when they pass away." What a lovely thing to say, for me it summed up Goldendale, friendly wonderful, caring staff who enjoyed what can be a challenging but rewarding job. They knew the family by name and always welcomed us into the home. Dad had Alzheimer's and we know he didn't always want to be washed or get dressed and might swing his arms around as if to say leave me alone. How brilliantly the staff managed this and provided exceptional care. As a family we would not hesitate to recommend this lovely home to someone for their loved one's care. Sadly our dad passed away recently but was surrounded by wonderful, caring people. Thank you to the Goldendale family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from A B (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

My mum is in this care home they are fantastic nothing is too much trouble for staff.
The staff always make us welcome.
My mum is always very clean, well fed and looked after to the highest standard her room is spotless too I cannot recommend Goldendale enough it's a pleasure to know everyone there

the residents are amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from N M (Son of Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience

My mum was a resident at Goldendale House for nearly two years. In that time she was looked after and respected by the staff. Any issues with Mum's health or care were reported to me immediately. The last few months of Mum's life became more demanding, but the staff were there for her. I had 100% trust

in the staff and home manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from T H (Niece of Resident) published on 21 June 2023

Submitted via Website • Report

Overall Experience

My uncle was made to feel welcome from the very first day. It is a bright and welcoming home where he feels safe and cared for. The staff are always cheerful and helpful and take time to get to know the residents. It has taken a weight off my mind knowing that he is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from Ian B (Son of Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience

Goldendale House is a great care home for both Mum and Dad. They are caring and genuinely 'bothered' about the well-being of the people in their care. The medical care and food are very good and the communication is excellent. The staff are lovely and very compassionate.
For the extra star, Goldendale

need someone to fill the activities position and ensure the residents get fresh air when possible in the rear yard.
Great care though!

Reply from Brett Rutter, coordinator at Goldendale House

Thank you for your review, Goldendale House has filled the position for activities, we do ensure that residents use the exteral areas as much as possible weather depending and if they choose to do so.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from Lynn L (Daughter-in-law of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience

My father-in-law has resided at Goldendale House Care Home now since September 2021, I have nothing but high praise for the management team and all staff at the home. My father-in-law feels safe and is happy, we never say when we are visiting, staff are always polite and have time for family members,

he always appears well groomed with clean clothes and comfortable.
100% happy with the service.
Thank you Goldendale House.

Reply from Jane Mansell, Manager at Goldendale House

Thank you so much. We are grateful for your kind words, I will share this with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tall Oaks Care Home
from Robert S (Son of Resident) published on 1 June 2023

Submitted via Postal Card • Report

Overall Experience

Mum settled in very well and quickly; she always seems calm and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from L M (Daughter of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience

My mum has been here since August 2021. I cannot fault the care home or the staff. Nothing is too much trouble for them and the care that my mum gets is brilliant. I would recommend the care home to anyone

Reply from Jane Mansell, Manager at Goldendale House

Thank you for your positive feedback and the opportunity you have given us to look after your mum. Your positive and warm comments are much appreciated and we will ensure that your comments are shared with our team at Goldendale.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Goldendale House
from Phil T (Son of Resident) published on 1 June 2023

Submitted via Website • Report

Overall Experience

Goldendale House is a wonderful care home. The staff are warm and friendly and go above and beyond to make sure my Dad is well cared for.
I’m always kept well informed of his health and if Dad is ever unwell, the staff let me know immediately, which is very reassuring. They also let me know of activities

and events he takes part in.
Whenever I see Dad, he always has a smile on his face and he seems very happy. And that means the world to me.
I couldn’t wish for Dad to be in a better place. Thank you to all the amazing team at Goldendale.

Reply from Jane Mansell, Manager at Goldendale House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father is receiving such great care at Goldendale House. The care and services we deliver as a team to our residents and their families are extremely important to us. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tall Oaks Care Home
from Trevor B (Friend of Resident) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience

On arrival at Tall Oaks Care Home, all the staff are extremely friendly and helpful. My friend has been a family friend since I was a baby, like a second mother. She has been very independent all her life so much find it hard to be in the position she is in. When I visit she seems calm and peaceful

and if I call for help for her it is readily there. I cannot comment on the ratings not selected as I don't know the answers. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tall Oaks Care Home
from J S (Husband of Resident) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience

All the workers at Tall Oaks Care Home work together as a team, with the welfare of their residents at the end of their thoughts. The meals are fantastic and activities are plentiful for some and slower things for others. The management has brilliant ownership of all things going on in the home, only

eager to help if and when asked. My wife is having a nice stay in the home now she is used to the staff and their ways.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tall Oaks Care Home
from K S (Ex Family Member) published on 9 August 2022

Submitted via Website • Report

Overall Experience

My husband was in the home for a number of months, he had severe health conditions and went to Tall Oaks for end-of-life care. He was treated with dignity and respect and the care team made myself and other family members very welcome to the home, nothing was ever too much trouble. My husband was treated

with care and compassion throughout his stay at the home. The home manager was always available to speak with us whenever we had questions and she kept us fully informed of what was going on. The staff work extremely hard and the home was always clean and tidy with plenty of activities for the residents to get involved in. Thank you, Tall Oaks.

Reply from Katie Barnett, Marketing Executive at Tall Oaks Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Tall Oaks Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your husband with dignity and the compassion they deserved during their time at our home. Thank you again, if there is anything more we can do please do not hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tall Oaks Care Home
from Anna B (Niece of Resident) published on 21 July 2022

Submitted via Postal Card • Report

Overall Experience

My family member is very well looked after, the home is always clean and tidy and we are always made to feel welcome when welcome to visit. The home manager is very polite and very welcoming. I would recommend the home to any other family/friends. Nothing is too much for the staff when we need something,

they're very happy to help.

Reply from Katie Barnett, Marketing Administrator at Tall Oaks Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by CareConcepts - Your Home of Choice in Staffordshire

CareConcepts - Your Home of Choice Locations in Staffordshire (2)

CareConcepts - Your Home of Choice Reviews in Staffordshire (55)

Goldendale House

Goldendale House

Goldendale House

Tall Oaks Care Home

Tall Oaks Care Home

Tall Oaks Care Home

Tall Oaks Care Home

Goldendale House

Goldendale House

Goldendale House

Goldendale House

Goldendale House

Goldendale House

Tall Oaks Care Home

Goldendale House

Goldendale House

Tall Oaks Care Home

Tall Oaks Care Home

Tall Oaks Care Home

Tall Oaks Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers