1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Graham Care Group
  4. Locations Owned by Graham Care Group in Surrey

Care Home Owned by Graham Care Group in Surrey

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Graham Care Group in Surrey

Only the locations & reviews in Surrey for Graham Care Group are showing below.

View the details of all 12 locations (with 337 reviews) owned by Graham Care Group

Graham Care Group Locations in Surrey (1)

 

1 Care Home owned by Graham Care Group in Surrey

Sort by:
View on Map
Rodwell House

Rowtown, Addlestone KT15 1HH 

9.5 26 reviews
"When we first looked around Rodwell House it compared very favourably with others we'd seen. As a modern purpose-built home it simply…"   Read all 26 reviews
Location Type Care Home

Rodwell House is a family-run nursing home providing high-quality, affordable accommodation for people who need 24-hour care, particularly those living with dementia. The care suites provide a home for life, offering residents a choice of studio or… Read more about Rodwell House

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 75 Rooms from £1,995 / week

Graham Care Group Reviews in Surrey (26)

9.1
Graham Care Group has a Group Review Score of 9.1 (9.086) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Graham Care Group must have a Review Score.

Overall Experience

  • 14
  • 5
  • 0
  • 0
  • 1

Date Published

26
5
16
21
5
Review of

Rodwell House

from T F (Son of Resident) published on 8 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first looked around Rodwell House it compared very favourably with others we'd seen. As a modern purpose-built home it simply doesn't compare with older buildings which have been adapted. The care suites are large and airy and the communal areas are spotless. We regularly see the entrance hall
carpet being cleaned (not just hoovered).
Mum is bedbound but the built-in hoist and nursing chairs mean she can be taken downstairs for a sociable lunch and to enjoy the entertainment. She adores the pet therapy sessions! We were encouraged to make Mum's room her own by taking in belongings to personalise it. The kitchenette in her room means we can make our own drinks and sit in her comfy chairs for a natter, we know other visitors have a meal with her in the lounge - the flexibility is great.
The staff are all extremely friendly to residents and visitors alike - and that includes housekeeping, laundry and catering staff too. There is definitely a can do culture.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Linni C (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was 98 and had dementia. She was looked after very well and treated very kindly by the staff. She was allowed to be herself and she was listened to.
She enjoyed the food, the gardens and some of the activities. She had a great sense of humour and often laughed with the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from S L (Wife of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen my Mum, Dad, and now husband cared for at Rodwell, and overall I have been very pleased with the care, professionalism, and support I have received. Many of the staff in particular have been extremely kind over very difficult times, and I always felt I could ask questions or for help.
I
would recommend Rodwell to others if needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Barry S (Nephew of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very stressful making this decision for a loved one, especially when there is no other family around. This was the best decision, Im so relieved, the staff at Rodwell are exemplary and my aunt is settling in and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from J V (Daughter of Resident) published on 29 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly caring staff. Mum appears to be very content. Management are always willing to talk about any concerns and response is immediate. Really helpful. Nursing team available to talk about health issues when required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Ian J (Mother of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say since my mother went into Rodwell House her mind, and ability to talk has improved, my mum hasn't been outside for four years plus, and it was amazing to sit with my mum in their wonderful garden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Sue B (Daughter of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care shown by the nursing staff was excellent, even when Mum was challenging. Some staff she was very fond of. the accommodation was adequate given Mum's condition, however, I did raise a concern about the cleanliness of the bathroom on one occasion, which was promptly rectified. It would be useful
if food could be readily available for end-of-life patients with dementia, as they don't always understand the idea of having to wait for set meal times. Overall would recommend Rodwell to those thinking of using it. Family support was exemplary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Christopher B (Son of Resident) published on 28 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's just 6 weeks and I'm happy we've made a good decision to choose Rodwell House for Dad. The staff are polite and efficient and the home is well run. For the able residents, it's nice to see they are regularly socialising as a group when I arrive to see Dad.
This may be for watching TV, oldies singing
along or for visiting entertainers.
Our family visited many similar homes and found Rodwell House to be cleaner, fresher and better aired than others. Room sizes are very good and en-suite facilities as standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Bridget W (Wife of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best home in this area. My husband is really happy here. Staff are very friendly and see that his needs are met. My husband is of normal intelligence and the care staff ensure that he's spoken to appropriately. I actually cannot fault this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from M B (Son of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved here from another care home. We were very nervous to move and the impact on him. However, we needn't have worried. He was made to feel very welcome from day 1 and his room was a vast improvement over the previous. There is always a warm welcome by all members of staff and we are confident
our father is in very good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Tina H (Daughter of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Rodwell House since September 2023. Moving into nursing care after having your own house and being independent is very difficult and as one might say a bitter pill to swallow. All the staff at Rodwell House have made this transition smooth and any small bumps, questions or concerns
have been dealt with straight away and Mum has now become part of the family and is always encouraged to join in with any of the activities on offer but at the same time allowed space if she has a day that she wants to just be resting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Richard P (Nephew of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting my aunt at Rodwell House for the past two months and always found staff from cleaners, carers and management helpful and very happy. Everyone always has a smile and a kind word. My aunt is happier than she has been for a while, content and relaxed and she loves all the carers and
never said anything negative. Friends that visit have all been impressed and have all said how well she is being looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from D B (Next of Kin) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently the home has improved with hygiene, cleanliness and activities. |Very nice purpose-built home. Our concerns are dealt with well by senior staff. Excellent laundry service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Kevin W (Son of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Rodwell House for 7 weeks now and from the very first day the staff have been excellent. The food is also excellent and the carers never rush Mum when feeding her. All the facilities including rooms, dining room and gardens are all lovely and clean. We couldn't wish for a better
home to look after Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Amanda C (Daughter of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved here just before Christmas. He settled in straight away, in fact, better than the previous outstanding home he was at. From the start of the process of moving him and onward, we have felt well-supported as a family. The staff are brilliant with him and understand his routine and fit
around him. He loves the open space and being able to roam around and chat with the staff. The garden is lovely and having a children's play area is genius.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Anthony H (Friend of Resident) published on 26 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident every week since she was first admitted at the beginning of 2023. Over this time I had experienced and noted caring and attentive attention towards occupants, especially my ex-wife who when first admitted was very agitated by the different surroundings but now is very
comfortable and relaxed with her everyday living in Rodwell House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from K S (Daughter of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home which has a real community and family feel about it. The staff were always very attentive and made my mum's last few years a happy and safe time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Michelle G (Daughter of Resident) published on 6 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received great treatment at Rodwell House Care Home for respite care. The staff were all amazing, very kind and attentive. I would be very happy to recommend!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Anthony G (Son of Resident) published on 5 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During Dad's stay at Rodwell House Care Home from May until he, sadly, died in Septment, he was treated with dignity, kindness and respect. He was always clean and tidy whenever we visited him, his room was clean and he told us the food was very good! The facilities in his room were excellent with a
very safe hospital bed, large screen TV, clock, fridge, chairs and coffee table and his own toilet and shower in his wet room. The carers and nurses took time to care for his emotional needs as well as his physical ones and were very attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rodwell House

from Andrew W (Son-in-law of Resident) published on 17 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Believe the staff do try and do care but this care home is very poor in nearly every respect. Parent was usually dirty, clothes and belongings lost, no activities, very poor nutrition, every corridor stinks of urine, was generally dirty, and little to no management oversight. I could go on very easily.
Made the decision to move parent after a year, so pleased we made the move, parent is now transformed and the new home is incredible, as you should expect. Rodwell House could be fantastic, the building is great but everything else is truly dreadful.

Reply from Janet Bromley, Registered Manager at Rodwell House

We are sorry that we have not provided the expected level of care to your mother-in-law. However, we are in regular contact with our residents and their relatives and our latest surveys have indicated that the vast majority of them are satisfied with the level of service we provide in respect to resident personal care, food, smell, resident presentation, activities, building cleanliness and managerial oversight.
It is good that 6 months on your mother-in-law has settled in well and we trust that she continues to be well looked after in her new home.


Janet Bromley
Registered Manager
Rodwell House


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Graham Care Group in Kent Graham Care Group in Surrey

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Graham Care Group to verify any information. View our terms and conditions. Graham Care Group has an Enhanced Service – more info.