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Care Home Owned by Kara Healthcare in Durham

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Kara Healthcare in Durham

Only the locations & reviews in Durham for Kara Healthcare are showing below.

View the details of all 9 locations (with 338 reviews) owned by Kara Healthcare

Kara Healthcare Locations in Durham (1)

 

1 Care Home owned by Kara Healthcare in Durham

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Eastbourne Care Home

5-7 Cobden Street, Darlington DL1 4JF 

9.4 71 reviews
"Very friendly staff very welcoming and helpful. My uncle has been in Eastbourne care home for about four months and has settled in lovely…"   Read all 71 reviews
Location Type Care Home

Located in a residential area in Darlington, Eastbourne Care Home is a spacious home from home setting offering residential and nursing care. There are 41 bedrooms in total, each offering en suite facilities, with residents encouraged to add a personal… Read more about Eastbourne Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 41 Rooms from £960 / week

Kara Healthcare Reviews in Durham (71)

9.6
Kara Healthcare has a Group Review Score of 9.6 (9.647) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kara Healthcare must have a Review Score.

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Review of

Eastbourne Care Home

from C P (Niece of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff very welcoming and helpful. My uncle has been in Eastbourne care home for about four months and has settled in lovely he speaks highly of staff and the care they give him. I visit the care home daily staff are always on hand if I need anything or I am unsure of anything to do with
my uncle nothing is too much for staff even when I can see they are extremely busy. The care home is always spotless clean and so are residents lovely place with a lovely atmosphere.

Reply from Louisa Robins, Home Manager at Eastbourne Care Home

Thank you for taking your time to leave a review, really happy to hear your uncle speaks highly of the staff at Eastbourne, I will pass this on to staff.


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Review of

Eastbourne Care Home

from G T (Daughter-in-law of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and good advice given when asked, understand the needs of my mother and will do whatever is required. I feel like my mother is getting well looked after and she seems happy here. Would recommend this care home to other people.

Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you so much for your kind review. We're so happy to hear that your mother is feeling happy, comfortable, and well cared for here with us. We are proud to be supporting her, and your trust and recommendation truly mean everything to us.


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Review of

Eastbourne Care Home

from Jeanie F (Friend of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to visit a friend at Eastbourne Care Home, and I have the utmost respect for every single member of staff, from management to the cleaners. In memory of my friend, I say thank you to all at the home.

Reply from louisa robins, home manager at Eastbourne Care Home

Thank you for your feedback I will pass this on to all of the team at Eastbourne


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Review of

Eastbourne Care Home

from J C (Friend of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I haven't filled in "Activities" or "Value for Money" as I haven't sen any activities and am not privy to "Value for Money" or the financial terms. I think the staff are needed especially on the assessment floor and more could be done to get the residents mobile again. Definitely need some activities
to stimulate the residents.The staff do their best with limited numbers. The bedding could be better and often residents laundry goes missing.

Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home

Thank you for your feedback. We understand your concerns about activities and staff on the assessment floor, and we'll work on providing more opportunities to stimulate residents and ensure they have the support they need. We'll also address the issues with bedding and laundry. We appreciate your understanding of the staff's efforts and will continue to improve the care and environment for the residents.


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Review of

Eastbourne Care Home

from H F (Daughter of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently came into Eastbourne Care Home. Mum suffers from severe anxiety and both the manager and all the staff have made mum's admission and mum at total ease. They spend time explaining everything to us as a family and we and mum feel very lucky to be looked after by this exceptional team. So
pleased we picked Eastbourne Care Home.

Reply from louisa robins, home manager at Eastbourne Care Home

Thank you for your lovely feed back we appreciate it very much.


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Review of

Eastbourne Care Home

from A T (Son of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and look after my mother very well.

Reply from louisa robins, home manager at Eastbourne Care Home

Thank you for your positive feedback I will pass this on to all care staff team.


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Review of

Eastbourne Care Home

from C M (Son of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a very friendly caring atmosphere in the home. Members of staff are always on hand to resolve any issues that develop. Nothing is ever too much trouble. Residents are well looked after and cared for. The staff always popped in to check on them to have a chat or give reassurance if needed.

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Review of

Eastbourne Care Home

from A C (Daughter of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was made to feel very welcome, the staff are brilliant and could not do enough for him. The home is clean, with no smells and a very homely atmosphere. My dad is also really enjoying the food. Management is responsive and communicates at every stage. Highly recommend the home.

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Review of

Eastbourne Care Home

from J W (Niece of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, can't do enough for my uncle or us when we visit. He loves the staff. The Receptionist is always very welcoming with a smile and all the staff are very obliging. Plenty of food, he loves his food well presented and plenty of it. The rooms very very, small but adequate. The garden is lovely
but make a few more flowers. Ask the family to bring some instead of cut flowers.

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Review of

Eastbourne Care Home

from K R (Daughter of Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum transferred from a care home and now requires nursing care with EMI. The Manager and his team worked hard to welcome mum and help her cope with the change. The atmosphere of Eastbourne Home is calm and welcoming and there is always a smile on the faces of all staff. There is always a member of staff
available to meet mum's needs.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are happy to be able to provide a calm atmosphere for your mum, in which she feels welcomed and well cared for.


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Review of

Eastbourne Care Home

from S W (Daughter of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very friendly and has an open-door policy with the Manager. The staff are fantastic. Mum's room is kept clean, tidy and in good repair. Mum's clothes are kept well and the girls are happy to keep me informed when replacements such as (underwear and nightwear etc) are needed. Very happy with
this management.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are glad to hear that you are happy with our management and fantastic staff. We will continue to work hard in the areas you have mentioned and thank you for the feedback.


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Review of

Eastbourne Care Home

from Steve F (Son of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly staff couldn't do enough to help Mum to settle into her new surroundings.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are glad to hear that our staff have helped your Mum settle in!


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Review of

Eastbourne Care Home

from C C (Daughter of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is currently receiving respite care due to a broken bone. The staff are absolutely wonderful nothing is too much trouble. Mum is settled and comfortable.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are happy to hear that your Mum is settled and comfortable within our home.


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Review of

Eastbourne Care Home

from Kenneth B (Husband of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been very well looked after. All staff and management are always there to help. I think that I would recommend this care home to anyone.
Thank you for all your help for my wife.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We're glad to hear that our team has been helpful, and we're honoured to be able to support both you and your wife.


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Review of

Eastbourne Care Home

from D H (Son-in-law of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was the first time visiting my mother-in-law, and was very impressed with the home.
Very happy with the manager and all the staff are lovely, kind and professional.
Mother-in-law very happy and looks very well.
I have no worries or problems with the home or her care.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We're glad to hear that you were impressed with our home, and that your mother-in-law is happy and that our staff provided a warm welcome.


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Review of

Eastbourne Care Home

from K S (Sister of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care staff, friendly and treat residents with respect, always very helpful. Staff are permanent members of the team which means they get to know people rather than agency staff, this has improved over the last 6 months. From carers, cleaners, catering and laundry staff, they're all polite and happy
to chat adding an extra face to the residence. New management is very approachable and has made a positive impact on the running of the home. Changes that have been made to the building (decorating etc.) make it feel much homelier. Keep up the good work everyone.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are glad to hear that our staff's helpful, polite and uplifting attitudes, and the changes within the decor, have contributed to a positive impact. We will continue to work hard in the other areas you have mentioned, thank you for the feedback.


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Review of

Eastbourne Care Home

from P E (Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in this excellent well-run home, March 2024 will complete two years. The current management and the staff are wonderful. Pleasant with cheerful 'good morning' greetings. The speed of the leader is the speed of the team. She has a smile for me at 84 years old to a 19-year-old carer. The main manager
to cleaners all lovely people.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We're thrilled to hear that you've had such a positive experience in our home and that our staff have made a cheerful atmosphere.


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Review of

Eastbourne Care Home

from T S (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, my dad has resided here at Eastbourne Care Home, all staff and management have been extremely helpful, nice and polite. I would recommend it to anyone.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We appreciate your kind words about our staff and management and your recommendation means a lot to us.


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Review of

Eastbourne Care Home

from Leah B (Niece of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very well cared for. The activities and entertainment are excellent. All staff are friendly.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We are delighted to hear that your aunt is well cared for and that our staff are making a positive impact.


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Review of

Eastbourne Care Home

from K C (Son of Resident) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here a year and a half now and has received excellent care during this time. Staff are very professional and friendly tending to Mum's needs. When visiting you're welcomed with a smile and a cup of tea.

Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home

Thank you for your review of Eastbourne Care Home. We're delighted to hear that your mum has received excellent care and that our staff's professionalism and friendliness have made a positive impact.


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