Kara Healthcare in Leicestershire | 1 Care Home

Review of
Cherrytree Care Home
from Geoff T (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mum seems to be very well cared for at Cherry Tree. The staff are very kind and supportive, including supporting my mum with things like hospital visits. During all the visits I've made to Cherry Tree I've found it to be clean with all residents appearing well cared for. I've always been able to

have good, constructive talks with all management and senior carers at the care home and everyone seems responsive. Recently, when my mum has had to receive some attention from a GP, the staff have been kind enough to update me on quite a few occasions by calling me to let me know the outcome of a GP visit. There have been a couple of occasions where I felt I needed to prompt staff to take just a few extra steps to support mum, but in general the care has been really very good. As mentioned in some other reviews, the staff here really are the stars of the show.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you for your positive review, it is so lovely to read! As always please feel free to come and see us at any time! I shall ensure your review is passed onto our staffing team! Thank you

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Review of
Cherrytree Care Home
from Jason R (Stepson of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My Step father was placed at the Cherry Tree care home due to his Parkinson's conditions. Genuinely couldn't have asked for a better service that the staff and Managment have provided whilst my step father was being cared for. Management always had time if I needed any advice etc and was always updated

if any issues that needed to know regarding my step father. Thank you for a wonderful service Cherry Tree.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you so much for such lovely comments. As already discussed please do call us if you need anything at all! I shall ensure your comments are relayed to the team. Please continue to visit us and pop in. Wishing you all the best. Take Care.

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Review of
Cherrytree Care Home
from Adam Y (Nephew of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Very emotional time putting family into a care home but was made totally at ease by the staff and there detail to making someone comfortable and happy.
Couldn't praise the home enough, it really is an amazing environment for my uncle to be cared for comfortably and, us as a family, knowing he is well

looked after and the staff actually care for there service users.
Keep up the good work.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you very much for such a lovely review and feedback which we will share with the wider team. Many thanks.

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Review of
Cherrytree Care Home
from Sarah M (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The care that my dad is receiving is very good. The staff are incredibly kind and gentle with him and most of his needs are met. As he isn't mobile, it is great the staff are getting him out of bed and into a special armchair with wheels so he can be positioned in the lounge where he can be part of

things and look out of the window. My dad seems mostly happy and content.
There are times however, when I have to ask the staff a number of times for things to be done for my dad. I feel that the intention to do the things is there but it is forgotten about. I am sure that most of the time, this is due to the staff being very busy.
Cherrytree Care Home is quite tired inside and out and the weeds and cobwebs could be cleared away. I'd like to cheer my dad's room up by putting up pictures and hanging the curtains properly. However, after many promises that it'll get done, it hasn't which is frustrating.
I visit my dad most days and it's clear that are staff are the shining stars of this care home.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you for your feedback. We will ensure we share this with the team and look into the points raised. We will closely monitor this and ensure improvements are made. Thank you again for your feedback, it is greatly appreciated.

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Review of
Cherrytree Care Home
from Tracey B (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

We are happy that our mum is being looked after 24/7. She warm, comfortable and fed. My sister and I are pleased knowing mum is getting the care she needs.
We know she can be difficult sometimes but the carers cope with her well.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you so much for your lovely review, we will ensure your kind words are passed onto our care staffing team. Thank you from everyone at Cherrytree.

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Review of
Cherrytree Care Home
from Louise S (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Our dad had been a resident for most of 2024 and was very unwell for most of that time until his recent passing. The care he has received at Cherrytree Care Home has been second to none. Not only did they take amazing care of him, they also looked after my mum who was vulnerable and who spent a lot

of time visiting. They always kept an eye on her and reported any concerns to us. I will be forever grateful to all the staff at Cherrytrees for the care and love shown to dad, my mum and all the other residents. It was always obvious that everyone was being taken care of extremely well. Thank you so much. I wouldn't hesitate in using your services again should the need ever arise.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

We are so grateful for your lovely review. We will most certainly share this with all of the staff here at Cherrytree. They all work very very hard and we are very proud of the care we deliver and each member of our team. We are always here for you all and feel free to pop in at anytime. Please pass that onto mum too. Thanks again, take care.

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Review of
Cherrytree Care Home
from Suzanne R (Stepdaughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

Our stepdad has been at Cherrytree Care Home since February 2024, the care he has received has been outstanding and he has thrived since having his needs met. The way they have also looked after our mum who visits every day, goes above and beyond and they treat her with compassion, empathy and understanding

of her dementia. Every member of staff that we've met has been welcoming, kind and only too happy to help if needed.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

We are delighted to read your lovely comments and are always here to support you all. Thank you once again, it is appreciated and lovely for our staff to receive this feedback.

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Review of
Cherrytree Care Home
from Lorraine H (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

We have been blessed in having the amazing staff provide end of life care for our dad. Everyone involved in his care has invariably been attentive, kind, interested, professional and knowledgeable. As visitors, we were always warmly welcomed and supported. Thank you all so much.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you for your lovely review. We are very happy to hear that your experience at Cherrytree is exactly what we pride ourselves in delivering. We shall ensure this feedback is delivered to the staffing team. Thank you.

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Review of
Cherrytree Care Home
from J B (Niece of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience

My aunt has been a resident of Cherrytree Care Home for a number of years now and I find the carers at the home supportive and caring. Nothing is too much for them. All of the residents are well looked after. They are welcoming to everyone.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Hello, hope you are well. Thank you for your lovely review. We appreciate your lovely words and amazing feedback. As always, do not hesitate to contact us should you need to. We look forward to continuing to work with you and your aunt.

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Review of
Cherrytree Care Home
from Jennifer P (Partner of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

I have found Cherrytree Care Home to be very well run and very kind and caring and looking after everyone very well.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you for your lovely review. We are delighted to read such lovely comments. We look forward to continuing to work with you and your loved one. Thank you.

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Review of
Cherrytree Care Home
from Julie T (Niece of Resident) published on 22 November 2023

Submitted via Website • Report

Overall Experience

I am especially impressed with the carers who work at the home. I have witnessed kindness and patience on every visit and as a visitor one feels welcome.
The surroundings are pleasant inside and pretty well spaced out for seating, making the atmosphere cordial.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Hello, thank you for your lovely feedback. We are so proud of our team and we are delighted you have also witnessed their patience and kindness also. We really do appreciate your lovely comments and look forward to welcoming you into our home next time you visit.

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Review of
Cherrytree Care Home
from Nigel D (Son of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience

I consulted my two brothers, who, like me, have visited the home regularly, before submitting the following: Several weeks ago my mother became a resident at Cherrytree Care Home. She had recently lost her sight and was no longer able to live safely in her own home. She was made very welcome from the

outset. The staff are gentle, attentive and kind. They are highly skilled and experienced; they know the needs of each resident and it's clear that they enjoy the work. My mother has settled in well in spite of her disability, and has even managed to take part in some of the activities. It's always a happy experience when we visit. Many thanks to the carers, the nurses, the managers - and I must not forget the cleaners. Everything is spotless.

Reply from Rachel Brown, Quality and Compliance Manager at Cherrytree Care Home

Hi, thank you for the amazing feedback you have provided for our team at Cherrytree Care Home. We are extremely pleased you and Mum are having a great experience and look forward to continuing to provide a high standard of care at our care home. We are also so proud of our recent Infection Control Inspection where we scored 98%.

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Review of
Cherrytree Care Home
from Helen S (Daughter of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience

My mum is a resident at Cherrytree and has been here a good few months now, she was taken on an assignment basis and now needs permanent care there.
From the moment I went to see the home until now I would give this home 5 stars all day every day. The care and support they offer is just incredible,

every single member of staff is amazing, I wanted my mum to be looked after and cared for in a way as if she were their mum and that is exactly what she receives, the care and companion is just the best, we as a family will always be truly thankful.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Hi Helen, We are delighted to read such lovely feedback! Thank you! We always aim to provide the highest level of care, as if our lovelies are our families too and we will continue to do so. Thanks again for your lovely feedback.

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Review of
Cherrytree Care Home
from H C (Daughter of Resident) published on 14 November 2023

Submitted via Website • Report

Overall Experience

I cannot praise everyone working at Cherrytree enough, from staff who are so caring and kind to Mum, to management for their efficient running of the home. Although Mum suffers with dementia, she is always happy and has a smile on her face. Thank you all!

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Hello, thank you for the amazing feedback you have provided for our team at Cherrytree Care Home. We are extremely pleased you and Mum are having a great experience and look forward to continuing to provide a high standard of care at our care home.

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Review of
Cherrytree Care Home
from Cheryl P (Daughter of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience

Mum is cared for very well. I am kept informed of any problems. I can see her whenever I want. I can see Mum in the home anywhere I choose, downstairs or in her bedroom with her.

Reply from Rachel Brown, Quality and Compliance Manager at Cherrytree Care Home

Hi. Thank you for your review. We appreciate your feedback and will continue to provide a high standard of care across the board within Cherrytree. We hope to meet with you soon to review all areas to continuously improve and support everyone's personalised input. We are proud of our very recent Infection Control Inspection scoring 98%. Thank you for emailing the home direct.

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Review of
Cherrytree Care Home
from Yvonne C (Power of Attorney of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

My very dear friend is currently at this care home awaiting assessment. I cannot praise the management and staff enough. They are so kind and caring to her, no matter how busy they are, they cannot do enough for us to make sure we’re ok. I am fairly certain that my friend needs to live in a care home

and I will have no hesitation in asking if she can stay there. Thank you Cherrytree.

Reply from Prity Somani, Manager at Cherrytree Care Home

Dear Yvonne, thank you for the fabulous feedback you have provided for our team at Cherrytree Care Home. I am pleased you have had a great experience and look forward to continuing to provide a high standard of care at our care home.

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Review of
Cherrytree Care Home
from Bincy G (Friend of Resident) published on 10 June 2023

Submitted via Website • Report

Overall Experience

I recently had the opportunity to visit Cherrytree Care Home and I was impressed by the level of attentiveness, responsibility and caring displayed by the staff. They went above and beyond to ensure that the residents were comfortable and well-cared for. I was particularly impressed by their willingness

to listen to the residents and address their concerns promptly. Overall, I would highly recommend this care home to anyone looking for a safe, comfortable and caring environment for their loved ones.

Reply from Claudia, Deputy Manager at Cherrytree Care Home

Thank you for your kind comments which are very much appreciated by the team at Cherrytree Care Home.

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Review of
Cherrytree Care Home
from S P (Friend of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

I recently had the privilege of entrusting the care of my loved one to Cherrytree Care Home and I cannot emphasise enough how impressed I am with the level of care and compassion provided by this facility. From the moment we walked through the doors, it was evident that Cherrytree Care Home is more

than just a care home, it's a place where residents are treated like family.
The staff at Cherrytree Care Home are truly exceptional. They are not only highly skilled and experienced professionals but they also possess a genuine warmth and kindness that instantly put our minds at ease. They take the time to get to know each resident individually, understanding their unique needs, preferences and personalities. The level of personalised attention and care they provide is remarkable and it's evident that they have a true passion for what they do.

Reply from Claudia, Deputy Manager at Cherrytree Care Home

Thank you for your kind words. We greatly appreciate the great feedback for our team. We look forward to seeing you at your next visit.

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Review of
Cherrytree Care Home
from Samantha H (Granddaughter of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

I’m so happy with Cherrytree Care Home and the service they provide to my grandmother, she is well looked after. We get such a fantastic welcome when we come to visit, the staff are so friendly and the communal areas are so clean. My grandmother has such a lovely room and is always kept clean. She is

so happy there with the management making sure all residents are safe, clean and warm, I can’t fault any of the team. Thank you for taking care of her, you're all amazing.

Reply from Claudia, Deputy Manager at Cherrytree Care Home

Dear Samantha,
Thank you for your kind words for Cherrytree Care Home and the staff/management. it is an absolute pleasure to look after your grandmother and we look forward to seeing you soon.

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Review of
Cherrytree Care Home
from J P (Daughter of Resident) published on 8 December 2021

Submitted via Website • Report

Overall Experience

This is the worst care home and I use the word care loosely.
We had to move our father because they never looked after him properly.
He was dirty he lost a lot of weight.
I could go on but it won’t make any difference but if you have a loved one that you care about, do not put them in this place.

Reply from Claudia, Senior Manager at Cherrytree Care Home

Thank you for taking the time to bring your experience to our attention. I am deeply sorry you feel this way and you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. I can provide assurance your father had put on weight as a result of the effort by the team at Cherrytree which is also noted by the Doctor's Surgery. We have lots of pictures of your father enjoying the many parties and activities we have had at Cherrytree, looking clean, presentable and happy. Once again, we are very sorry that you feel the experience did not meet your expectations. We wish you all the very best.

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Care Home Owned by Kara Healthcare in Leicestershire

Kara Healthcare Locations in Leicestershire (1)

Kara Healthcare Reviews in Leicestershire (32)

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