Kara Healthcare in Northamptonshire | 1 Care Home

Review of
Park House Care Home
from T S (Son of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

This is a very nice and clean care home. All the staff seem to know and care after my mum. The room is clean but sometimes they forget to clean the bathroom properly. The food is nice but could be improved. Where I do get upset is the high costs that go with the care.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you for your feedback. We appreciate your comments on the room and meals - we'll definitely take them into consideration for improvements. We understand your concerns about the costs and truly value your honesty. Please don't hesitate to reach out if you'd like to discuss anything further.

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Review of
Park House Care Home
from Ryan D (Grandson of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Amazing care home with very high standards when it comes to care and cleanliness and other areas.
I visited my nan a couple times a week and I always had a great experience and the staff would always make me very welcomed when visiting my nan.
Highly recommend.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you so much for your wonderful feedback! We're delighted to hear you had such positive experiences when visiting your nan. Your kind words mean a lot to us!

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Review of
Park House Care Home
from Darren D (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mum was well looked after and the staff were all amazing. I highly recommend this care home. I staked this care home out for the first 2 weeks at the beginning going all different times due to the bad stories you hear, but I couldn't find fault with anything.
The main thing was the place was clean

and the staff were amazing from start to finish.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you so much for your kind words and for trusting us with your mum's care. We're thrilled to hear that your experience exceeded expectations. Our team works hard to maintain high standards. Your recommendation means a lot to us.

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Review of
Park House Care Home
from Jennifer S (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My dad has recently come into the care home and so far not overall bad, now his pain management is sorted after a conversation with SCA. All staff are friendly and welcoming. The home is warm and comforting.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you for your feedback. We're glad to hear that your dad is settling in well and that his pain management is now sorted. It's great to know that you find the staff friendly and the home warm and comforting. We truly appreciate your comments.

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Review of
Park House Care Home
from S C (Friend of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

A pleasant environment with very kind and caring staff. Everywhere is clean and
comfortable. The patient's meal looked appetising and plenty of drinks available.
The home provides activities and entertainment.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you for your lovely review. We're so pleased to hear that you've found the environment welcoming, the staff kind and caring, and the facilities comfortable. It's great to know that the meals, drinks, and activities have made a positive impact. Your appreciation means the world to us!

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Review of
Park House Care Home
from M B (Friend of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Very pleasant greeting, everything was explained properly. My friend is in good hands and seems happy, as does family with his overall care and the staff's attention. The room is adequate and all facilities are good.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you for your kind review. We're so glad to hear that your friend is happy and well cared for and that both you and the family feel reassured by the staff's attention. It's wonderful to know that the facilities and room meet your expectations. Your trust and positive feedback mean a lot to us!

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Review of
Park House Care Home
from Samantha G (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mum recently became a resident, she came from another residential home. I have noticed my mum is cleaner, with bedding changed regularly. She seems calmer in herself. The food always looks and smells delicious. There are always staff present to speak with.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you so much for your kind feedback. We're so pleased to hear that your mum is settling in well and that you've noticed such positive changes. It's wonderful to know she's feeling well cared for, and that the food and staff presence are making a difference. We truly appreciate your trust and are committed to providing the best care for your mother.

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Review of
Park House Care Home
from Martin G (Husband of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Park House has a wonderful and dedicated team of people who work in harmony to provide the very best care for residents and visitors. I cannot find the words to express my gratitude for the kindness and gentle support you have all given me this year. You all greet me and my daughter with a warm, welcoming,

reassuring smile. I know at times you are all under pressure, especially over the present Christmas and New Year period but the residents and visitors would never realise.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you so much for your heartfelt review. We are truly touched by your kind words and are so glad to hear that you and your daughter feel welcomed and supported by our team. It's our privilege to care for your loved ones, and we deeply appreciate your recognition of the dedication and care our staff provide, even during challenging times. Your gratitude means everything to us, and we'll continue to offer the best care and support possible.

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Review of
Park House Care Home
from Julie C (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Me and my siblings are happy with the professional care Mum has always received at Park House since she arrived back in 2017.
Mum is well looked after and cared for and the staff are friendly and easy to talk to when we visit.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you for your kind review. It's wonderful to hear that your mum feels she is well looked after with us. Your trust and kind words truly mean the world to us.

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Review of
Park House Care Home
from L S (Great-Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Always polite staff when have contact, don't really get any update on what great aunty has been up to. Room is always clean and tidy, would like a bit more communication on visit on how she is doing and anything we could do to support.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you for your feedback. We're glad to hear the staff are always polite and that your great aunt's room is clean and tidy. We appreciate your comments on communication and will work on providing more updates during your visits to ensure you're well-informed and can offer support as needed.

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Review of
Park House Care Home
from M A (Partner of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My partner went into Park House Care Home end of September and was there until he passed away peacefully on the 10th of December at 4.30 pm. I can only say we had excellent service from the manager the managerial staff, the nurses and cares. My partners time was pleasant relaxing and he was truly cared

for until the end. During his stay we were able to have a Birthday Party for him organised by the coordinator of entertainment for the patients and residents. The environment is non other than perfect. The cleanliness is exceptional. Everyone was friendly and obliging from the minute we stepped through the door until we left quietly and peacefully with my partner and the funeral director. Thank You Park House for looking after my partner and best friend.

Reply from Bernadette Cromwell, Head of Marketing at Park House Care Home

Thank you for your heartfelt review. We're so glad to hear that you felt supported by our team and that we could help create a peaceful, comfortable environment for you both. Your kind words are truly appreciated.

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Review of
Park House Care Home
from Shital P (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Very good, caring staff. They do good activities. The staff are always smiling and welcoming. The management team update us with all news and they are happy to help. Mum really is enjoying it there. They do vegetarian food as well. They do cinema/museum and shopping trips as well.

Reply from James Hopkins, Chief Operating Officer at Park House Care Home

Thank you so much for this lovely review, it is heart warming to hear of the great outcomes your mum is having at Park House and how the whole team are part of your positive experience. The staff will be so happy to hear this feedback, they are committed to delivering first class care every day.

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Review of
Park House Care Home
from Lee E (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Friendly staff and homely feel. I know my mum is well looked after and cared for here.
They have regular entertainment and my mum is encouraged to join in, even though she never remembers, but their social media page posts regular updates.

Reply from James Hopkins, Kara Healthcare at Park House Care Home

Thank you so much for your review, it is lovely to hear your positive comments about our staff and home, we deliver our care with pride and it is always good to hear the recognition for our staff for their dedication and genuine care.

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Review of
Park House Care Home
from Michelle D (Niece of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

Thank you for the compassionate, professional care that my aunt received during her stay at Park House. Communication was always excellent, and staff always had time to talk and make the family welcome when visiting. I have no doubt that Auntie was well cared for. She was always relaxed and peaceful.

Her end-of-life care was also met with dignity and great communication, which allowed her family to be with her. A wonderful place and staff.

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Review of
Park House Care Home
from Alison K (Daughter of Resident) published on 30 March 2023

Submitted via Postal Card • Report

Overall Experience

I found the staff very friendly and couldn't do enough for my mum. She got all the welcome she needed and she was very happy with her stay.

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Review of
Park House Care Home
from Allan B (Son of Resident) published on 13 February 2023

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly, always there to help. Overall, very professional. Thanks for looking after Mum.

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Review of
Park House Care Home
from S G (Granddaughter of Resident) published on 12 January 2023

Submitted via Website • Report

Overall Experience

Grandma has been in residence for just over a month. From first visit, I have received a warm welcome from all staff. All asking how I am and if I needed anything. The staff are so friendly and caring towards grandma. Nothing is too much trouble. We are so pleased that Grandma is at Park House. The

room Grandma is in is always clean and tidy. The food is all home cooked and it smells and looks delicious.

Reply from Katie Barnett, Marketing Administrator at Park House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Park House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If there is anything more we can do for you please do not hesitate to get in touch.

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Review of
Park House Care Home
from S L (Daughter of Resident) published on 22 December 2022

Submitted via Website • Report

Overall Experience

Park House Care Home is a lovely home. My mother has only been a resident for a short time, where she is being very well looked after and nothing is too much trouble. The team are always available to chat making sure that mum is ok and asking if we are too. Such a welcoming happy home.

Reply from Katie Barnett, Marketing Administrator at Park House Care Home

Thank you for your positive feedback towards Park House Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review of
Park House Care Home
from Derek B (Friend of Resident) published on 23 June 2022

Submitted via Postal Card • Report

Overall Experience

Always welcome when visiting my friend. Nice staff, everywhere nice and clean. Every time I come in I'm made welcome.

Reply from Olivia Shields, Marketing Assistant at Park House Care Home

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review of
Park House Care Home
from Sandra S (Wife of Resident) published on 23 June 2022

Submitted via Postal Card • Report

Overall Experience

We has a really enjoyable afternoon. The sun was shining and there were two singers that had everybody involved. It would not be easy to organise all of the wheelchairs, but it was managed and everybody had a good time. Special thanks to one staff member who worked really hard with a big smile. It seemed

to go off smoothly.

Reply from Olivia Shields, Marketing Assistant at Park House Care Home

Thank you, for your comments about your recent experience at Park House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care, and we are pleased to hear that you enjoyed the party. Have a wonderful day.

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Care Home Owned by Kara Healthcare in Northamptonshire

Kara Healthcare Locations in Northamptonshire (1)

Kara Healthcare Reviews in Northamptonshire (51)

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