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Care Homes Owned by Minster Care Ealing Homes

8.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Minster Care Ealing Homes

Minster Care Ealing Homes Locations (4)

 

4 Care Homes owned by Minster Care Ealing Homes

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Martin House

1 Swift Road, Southall UB2 4RP 

8.0 13 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 75 Rooms
Chestnut Lodge

3 Woodfield Road, Ealing, London W5 1SL 

9.7 40 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 64 Rooms
Elm Lodge

4A Marley Close, Greenford UB6 9UG 

9.4 24 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 75 Rooms
Sycamore Lodge

1 Edgecote Close, Acton, London W3 8PH 

7.8 20 reviews
  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 77 Rooms

Minster Care Ealing Homes Reviews (97)

8.7
Minster Care Ealing Homes has a Group Review Score of 8.7 (8.709) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Ealing Homes must have a Review Score.

Overall Experience

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Review of

Elm Lodge

from A B (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From September 2024, my view is the place is clean, and the staff are very helpful. My mum seems to be very comfortable however, my main concern is regarding the GP service, which needs more attention. For example, the GP should be more available to speak with the resident's family.

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Review of

Martin House

from Chris H (Husband of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. My wife was a resident from the 14th of August 2024 to the 6th of December 2024. Was happy and content there, although missing home. Food was good and nourishing and the home was always warm and cosy. The manager was particularly helpful (say, ordering and transferring
medication prescriptions to new address).

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Review of

Sycamore Lodge

from A M (Sister of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have received a lot of kindness from the staff in Sycamore Lodge during the period my sisters have been cared for. There is a very high standard of cleanliness in the rooms. The rooms are spacious and well laid out. The quality of the meals has improved. There is always a good atmosphere in the dining
room, lounge area. The management have listened to any issues I have raised and acted on them. Thank you.

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Review of

Chestnut Lodge

from D H (Daughter-in-law of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge was home to my Mother-in-law for eight years. The support for her and the family was excellent. Her final few weeks before she died were handled with great sensitivity and love. We will all be extremely grateful for making her passing from this life so stress-free and for being so supportive
to our entire family.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

We tried to manage End of Life with relatives' involvement every step of the way.


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Review of

Sycamore Lodge

from J G (Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Yet another piece of my property goes missing, a particular mug when I was moved from one room to another. A container containing Christmas DVDs and CDs was opened and some of the DVDs and CDs were found in a grey container so I can only presume some were not there. A particular game (for games in the
car) which was a prize to me also disappeared. People seem to think that as I am in a wheelchair I must be gaga but I can still do £'s of sums. I used to think I would recommend Sycamore Lodge but not anymore.

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Review of

Martin House

from J Y (Daughter of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother resided here for 6 and a half years. She had dementia. I believed she was cared for well. When she died last month, I saw the state of her mattress. We took photos, as it was unbelievable. It should never have been used for a frail, vulnerable person who cannot verbalise their discomfort.
When I complained, I was told this was not true, the mattress was not wet, soiled nor indented as shown in the photos I took, and it had now been disposed of. My husband put his hand in the soiled mattress, it was damp and smelled bad. The home have neglected my mother's basic piece of furniture as she was bedbound. My mum lay on that mattress for years. They must have known it was defective and soiled. The home say they've now implemented regular mattress checks. But these checks have been a care home requirement for years under NHS audit checks. My mother's mattress must have been noticed each time her bed was made. Management should have ensured defective, soiled mattresses are changed.

Reply from Jankee Patel, Head Office at Martin House

We are deeply sorry for your loss and please accept our sincere condolences. I have spoken to the Home Manager and Area Manager who assure me your complaint has been responded to privately and addressed with CQC and safeguarding who are satisfied with the action taken by the home and response to the complaint. Thank you for your kind comments regarding the care provided during the 6 years your mother resided at the home, I will ensure this is passed on to the staff.


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Review of

Sycamore Lodge

from A R (Granddaughter of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family member stayed at Sycamore Lodge for approximately 5 months. She was well cared for and supported by members of staff who were attentive, kind, professional and courteous at all times. The family appreciated the consistency in care staff which meant we as a family had good communication about
our loved one.

Reply from Rahi Joshi, Marketing Associate at Sycamore Lodge

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review of

Chestnut Lodge

from G G (Son of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and caring staff on the second floor/Sinatra wing. Decent admin and communication. Overall, don't think Mother could be in a much better place - thanks to you all!

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

We always aim to have an inviting, welcoming and caring environment.


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Review of

Martin House

from Janet T (Resident) published on 11 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very well looked after in Martin Hose. I have gained weight and strenth and am really happy here. I am getting stronger every day. They are very encouraging to me and help me to stand.

Reply from Rahi Joshi, Marketing Associate at Martin House

We're thrilled to hear about your positive experience at Martin Hose. Your well-being is our top priority, our dedicated team is here to support you, and we're glad to be part of your journey. Thank you for taking the time to leave a review.
Kind regards.


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Review of

Martin House

from Scott W (Son of Resident) published on 5 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please avoid this care home if possible, the staff are overworked. There does not seem to be a lot of empathy or meeting of the elderly/sick persons' needs. My stepfather spent 3 miserable months in this place until I was able to get him out of there and into a better care home. The place is like a
prison and will only inflict misery on any potential guests.

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Review of

Chestnut Lodge

from Carole B (Daughter of Resident) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum arrived at Chestnut Lodge, she was very confused and upset, we were met as we arrived by a member of staff. She calmed Mum down and took her for a tour around the home, which really helped, Mum came back much more relaxed.
It is a fantastic place with so many lovely people. The staff and
management are very caring and lovely to my mum and myself, this is the best thing we have done and we are so grateful.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

We always like to assist whenever we can. Making people feel welcome is at the top of the list.


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Review of

Chestnut Lodge

from Ashley H (Son of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I fly back to England from Spain to Chestnut Lodge to visit my mum the staff have always been very welcoming, cheerful, helpful and always making sure I’m comfortable with my mum and the surroundings. My mum tells me she likes the staff and carers as they are very nice and kind to her all
the time.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.


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Review of

Martin House

from Shinder D (Daughter-in-law of Resident) published on 11 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and professional. They have gone out of their way to help us connect with my mother-in-law, since we live in the USA. Lately we have been doing video chats, and they help us organise these on the mobile phone. Nothing is too much trouble for the staff. While we visited, they
were open to changing the layout of the room and listened to our ideas, and then made them happen.


Our mum didn't want to go into a care home, but she needs 24/7 care. Knowing that our mum is in a place where they are being respected, professionally cared for, gives us piece of mind. Our mum also tells us that the staff are great and they look after her well.


For the residents who want to join in the different activities, there are plenty of them. You can see some of the pictures and crafts that the residents have created, which are displayed throughout the home.


I would recommend this home.


Reply from Rahi Joshi, Marketing Associate at Martin House

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mother-in-law is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.


Kind regards,
Rahi.


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Review of

Chestnut Lodge

from F P (Partner of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge, I can honestly say I'm so happy with the care my partner is receiving from the staff. He is bed bound now and the staff keep him comfortable, clean, feed him and chat away to him. If I need to talk to the manager, or leading nurse, they always take time to reassure me. Overall, I am
100% happy.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you so much for your heartfelt review! We are truly grateful for your kind words and for taking the time to share your positive experience with us.


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Review of

Chestnut Lodge

from C H (Daughter of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care in this home. She has a lovely room and the facilities (activities, lounge area, garden, etc.) are second to none. The staff treat all the residents with dignity and are considerate of their individual needs. The manager is wonderful and is always available for a chat
or a meeting. My mum is very happy, well looked after, and provided with many stimulating activities to improve her well-being.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you for your kind words. Your feedback is very much appreciated, and we are delighted to know your mother is doing well with us; we always maintain high care standards. I will forward your kind sentiments to the home team.
Kind regards.


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Review of

Chestnut Lodge

from J C (Sister of Resident) published on 31 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother seems very happy. He is clean and well cared for. I phone him, but it is difficult to get through as he cannot get out of bed. The staff are cheerful and helpful. I can't visit often due to distance and not driving so far.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

It is our pleasure to care for your brother. Thank you for sharing your experience with us; we ensure to maintain high care standards at all times. Our team will be happy to hear your sentiments.
Kind regards.


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Review of

Chestnut Lodge

from Mouna A (Sister-in-law of Resident) published on 28 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The nurse in charge is very good. The staff are doing their jobs with love.
Sometimes my sister-in-law does not have matching clothes, I was told that my sister-in-law chooses the clothes she wants to wear and sometimes she wears the dirty ones from the basket.

Reply from Rahi Joshi, Marketing Associate at Chestnut Lodge

Thank you so much for your heartfelt review! We are truly grateful for your kind words and for taking the time to share your positive experience with us.


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Review of

Chestnut Lodge

from Paul P (Son of Resident) published on 25 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring staff and management at all levels. We feel very lucky that my mother, who has advanced dementia, is cared for with such attention and compassion. She is always happy and content when we visit her and the staff are always friendly. The activities are also first rate.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Thank you Paul, we are passionate about providing best care for all the residents.


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Review of

Chestnut Lodge

from Denise C (Daughter of Resident) published on 25 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Great staff and management. The care home is updating facilities to keep it looking clean and safe. Lots of activities to stimulate and engage with residents. We are very happy with the care our loved one is receiving.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Thank you for a kind comment. We try to keep residents well occupied with variety of activities.


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Review of

Chestnut Lodge

from Jayne R (Daughter of Resident) published on 25 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and the manager is very hands-on. There are entertainment and activities for the residents, including day trips. Visitors are made very welcome. Families are kept well informed and invited to attend meetings. The staff respond quickly to any medical or social needs. It is the
people that make this home welcoming. We moved our mother here from another local home, where the management was hostile and families were not made welcome. We are pleased we moved our mother to Chestnut Lodge.

Reply from Campion Mead, Care Home Manager at Chestnut Lodge

Always a pleasure to look after the residents and relatives.


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Awards / Recognitions (0)

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Frequently Asked Questions about Minster Care Ealing Homes

How many Care Homes does Minster Care Ealing Homes own?

Minster Care Ealing Homes own 4 Care Homes.

Which Minster Care Ealing Homes Care Homes have the highest review score?

Chestnut Lodge, Elm Lodge & Martin House have the highest review score.
Minster Care Ealing Homes in London

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Minster Care Ealing Homes to verify any information. View our terms and conditions.