Summit Care Group in Derbyshire | 2 Care Homes

Review of
The Lodge Care Home (Killamarsh)
from L t (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

The care here is brilliant. 2 lovely carers have taken it upon themselves to make activities for the residents and take them out to the local nursery. As The Lodge Care Home doesn't have activity staff this is very welcomed.

Reply from Alison Foreman, Commercial Director at The Lodge Care Home (Killamarsh)

Thank you very much for taking the trouble to review The Lodge Care Home, along with your recognition of the care team. Both are appreciated. We continue to work to improve the service we provide to our residents and the involvement of the care team in all aspects of the daily lives of our residents. Kind regards

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Review of
The Lodge Care Home (Killamarsh)
from J S (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Lovely hardworking nursing staff, health care workers and other staff members who looked after my mum in the last days of her life. The room she was in was clean and comfortable. Only criticism is that there needs to be more staff as they were always so busy looking after people. They all deserved a

medal.

Reply from Davey Taverner, Digital Marketing Manager at The Lodge Care Home (Killamarsh)

Thank you for taking the time to review The Lodge so highly. We are heartened to know that your mum was comfortable and supported in her final days and we are happy we could provide her with the care she deserved. The team will be delighted to hear your warm words of recognition and we would like to extend our condolences to yourself and your family following the passing of your mum. If there is anything we can do please do not hesitate to contact the team here. Have a lovely day.

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Review of
Whittington Care Home
from Shirley A (Sister of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

My brother moved here from Calderdale. He is a Chesterfield-born man and wanted to get back to
his home town. Whittington looked over his care plan documents, spoke with his social worker and said they could meet his needs.
It's been amazing for him.
In his previous home, he had refused to bathe

for over 18 months. Lived off pancakes twice a day for 8 months. His Parkinson's disease was not well managed and his learning difficulties were ignored. He wasn't getting his hair washed regularly and wasn't getting his toenails cut often enough. Wasn't taken to the podiatrist for over 6 months.
Now he showers every week, and gets his hair cut in the home's salon. Gets his foot care done with the regular visiting podiatrist. Eats 4 meals a day and lots of variety. He's gone up 2 sizes in trousers since he moved in 14 weeks ago.
Even though I'm over 80 miles away, I ring him most days and staff always update me on any appointments, medication changes etc.

Reply from Davey Taverner, Digital Marketing Manager at Whittington Care Home

Thank you so much for taking the time to review Whittington so highly. We appreciate it can be difficult when being so far away from a loved one and are heartened you have entrusted us with the care of your brother. We are so thrilled we have been able to meet your brother's needs and have been able to improve his quality of life. Providing the highest standard of care is our biggest aim here at Whittington. Thank you again and have a lovely day.

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Review of
The Lodge Care Home (Killamarsh)
from A F (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff at the home were excellent, really couldn't ask for more. They have been caring, supportive and empathetic, they are the reason we decided this was the care home for mum. One thing lacking was activities, I felt much of the time the residents were bored and it seemed no effort was made to

give them something to do. This is no reflection on the staff, this was due to the fact no one was employed to take a lead on activities.

Reply from Davey Taverner, Digital Marketing Manager at The Lodge Care Home (Killamarsh)

Thank you for taking the time to review The Lodge. We appreciate your feedback and are always looking to improve our services. We thank you for your honesty and will take this into consideration moving forward. We are thrilled you are pleased with the high level of care our team can provide for your mum. Thank you for your recognition of our team and their hard work and dedication. Have a wonderful day.

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Review of
The Lodge Care Home (Killamarsh)
from L H (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

The care staff at The Lodge Care Home have treated mum with respect and outstanding care. They have not only supported mum while at The Lodge but also family members when mum was in her final stages. I feel that the staff are superb but I also feel that they are grossly understaffed. The only disappointment

I need to mention is the lack of an activities manager at the Lodge. I would like to thank the staff for all their hard work and level of commitment.

Reply from Davey Taverner, Digital Marketing Manager at The Lodge Care Home (Killamarsh)

Thank you for your honest review of The Lodge. We are thrilled we could provide your mum with a high level of care and support, especially in her final days. We thank you for your kind words of appreciation towards our team and we are delighted you have recognised their hard work and dedication to care. We will take your comments into consideration moving forward and appreciate your honesty, which will help us to continue to improve our services here at The Lodge. Have a wonderful day.

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Review of
Whittington Care Home
from K C (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the standard of care that my mum receives. The staff are friendly, kind, caring and very patient. They really get to know the residents which enables them to communicate and reminisce with them about their past. Communication is excellent. I am always kept updated about my mum.

The home has a very friendly atmosphere and visitors are always made to feel very welcome.

Reply from Davey Taverner, Digital Marketing Manager at Whittington Care Home

Good morning and thank you for taking the time to review Whittington so highly. We appreciate all feedback we receive as it helps us to further improve our services. We are thrilled you are happy with the high level of care we strive for. Thanks again for the review and we will see you soon.

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Review of
Whittington Care Home
from R M (Husband of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

My wife came to Whittington Care Home some 4 weeks ago.
During this time I have gradually noticed her improvement, eating and cleanliness is first class.
The staff are all as helpful and the nursing care is as good as I have experienced and I feel that my darling wife has found the right place for

her.

Reply from Davey Taverner, Digital Marketing Manager at Whittington Care Home

Thank you for taking the time to review Whittington so highly. We are thrilled that your wife is settling in well with us and we are glad we can provide her with the high standard of care we strive for. Have a lovely day.

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Review of
Whittington Care Home
from Sarah B (Friend of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience

The staff members at Whittington Care Home are fantastic! Such a great team who are all so caring. During a difficult time, they provided nothing but support to everyone involved. We cannot thank all the home staff enough.

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Review of
Whittington Care Home
from E B (Daughter of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

Mum moved here in October 2023 when I first visited on Monday 23rd October. I was extremely impressed by the care staff in the lounge. They interacted so well with all the residents and attended to their needs. As a staff nurse myself I shared this with the Manager. Unfortunately mum ended up in hospital

but the care team and the Advanced Practitioner were phenomenal. Upon discharge the care is outstanding and all the carers are considerable and a credit to the home.

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Review of
Whittington Care Home
from W D (Relative of Resident) published on 18 October 2023

Submitted via Postal Card • Report

Overall Experience

My relative has been in Whittington Care Home for only three weeks and naturally, it is taking time to settle. The staff, however, are extremely caring, tolerant of her sometimes violent mood swings, very professional, patient and nothing seems to overwhelm them. Actually, I am amazed at the competence,

friendliness and dedication of the staff who carry out their sometimes very unpleasant duties with a smile. Care, welfare and comfort of residents is obviously a priority and I am relieved and satisfied with all standards of residential and nursing care at Whittington Care Home.

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Review of
The Lodge Care Home (Killamarsh)
from Gillian C (Daughter of Resident) published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience

The staff are so friendly and caring towards residents and all work well as a team. The food is good and everywhere always looks clean and tidy. Mum is very happy here.

Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Thank you for your lovely review and overall rating. I'm very pleased to say we now have an activities lady who has joined our team to support our residents, I will ensure I introduce you.

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Review of
The Lodge Care Home (Killamarsh)
from Lisa H (Daughter of Resident) published on 6 July 2023

Submitted via Postal Card • Report

Overall Experience

My dad was put into your care because my mum had to have an operation and she is his main carer. Dad was very happy and settled in your care and he was always clean and very well fed. This was a very upsetting time for us as a family but our minds were put to rest that Dad was being very well looked

after. Thank you.

Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Good morning - thank you for your wonderful review. The team at The Lodge prides itself on ensuring all aspects of needs are fulfilled, we recognise it can be a difficult time for new residents and families and aim to make the transition as easy as possible.

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Review of
The Lodge Care Home (Killamarsh)
from K C (Daughter of Resident) published on 17 June 2023

Submitted via Postal Card • Report

Overall Experience

The one big positive The Lodge Care Home has is the care staff. They have made Mum feel safe and comfortable. They treat her and others with dignity which gives the family comfort. The introduction of entertainment staff has been a real boost. She also loves the nutritional food provided by the catering

staff.

Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Thank you kindly for taking the time to complete a review for our home. We pride ourselves here at The Lodge to ensure all service users receive the best care possible, a holistic approach to care encompasses all team members, including our wonderful catering and activities team. An open door for families from myself and the team is important to facilitate a good relationship, we are all happy to discuss any aspect with yourselves.
Kind regards,
Louise.

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Review of
The Lodge Care Home (Killamarsh)
from Barbara M (Resident) assisted by family/friend published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience

Suffer from bullying from care staff, lack of personal care and food very poor. When asking to go back to my room, don't get taken promptly. Overpriced and poor facilities.

Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Thank you for taking the time to write a review for The Lodge. I am disappointed to read about your experience as this falls far below our usual high standards. I would like the opportunity to discuss this further and will seek to arrange a meeting at a time convenient to you. We take the feedback of our residents and their relatives seriously as this helps us to shape our continuous improvement plans and to address any issues we may be unaware of.

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Review of
The Lodge Care Home (Killamarsh)
from Gaile D (Daughter of Resident) published on 26 April 2023

Submitted via Postal Card • Report

Overall Experience

Mum has only been at The Lodge Care Home (Killamarsh) since 6/3/23, so this review is based on a short period of time. Before Mum's transfer from the hospital, the manager visited her which was reassuring. Management is approachable at all times. Disappointed at the level of activities but a coordinator

has just been appointed so that should improve. Mum has had her hair and nails done. Up to now, I have no major concerns for Mum and am happy to review again in three months. The home always smells clean on every visit.

Reply from Louise Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Thank you for your review. The ability to attend face-to-face pre-admission assessments facilitates the overall understanding of meeting a potential service users needs. Here at The Lodge, we understand that moving into any care facility can be very difficult for all those involved and we take pride in initial meetings to facilitate a better transition for loved ones and their families.
As you are aware we have a wonderful activities lady now in post who has helped the home come alive again with the introduction of activities chosen by the service users. This includes group activities and spending 1 to 1 time with service users that do not wish to participate in group activities. Our coronation party yesterday was amazing and Mum joined in the singing which was lovely to see. The power of music is magical to witness the joy and happiness it brings to everyone.

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Review of
The Lodge Care Home (Killamarsh)
from Sharon B (Daughter of Resident) published on 19 April 2023

Submitted via Postal Card • Report

Overall Experience

Helped by a staff member, she came out to see my mam and helped us to get her into The Lodge. Mam was very, very poorly. Since Mam was admitted to The Lodge, Mam has got a bit stronger and is able to be out of bed. Assisted with her day-to-day personal hygiene, showering/toileting etc. Mam enjoys her

meals again which is nice to see. She couldn't be cared for any better anywhere.

Reply from Rebecca Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

Thank you kindly for your lovely review. The team at the Lodge ensure all residents are cared for in a manner that is supportive and caring. Your mum continues to go from strength to strength and that is wonderful to see.

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Review of
The Lodge Care Home (Killamarsh)
from Stephen P (Son of Resident) published on 4 April 2023

Submitted via Website • Report

Overall Experience

All the staff are helpful and friendly, the home is clean and the food good and different activities. I am very pleased with The Lodge. My mother now has the care that she needs and deserves, we are so glad that we found The Lodge as I don't think my mother would have got any better looked after anywhere.

I would like to take this opportunity to thank all management and staff for everything.

Reply from Rebecca Johnsen, Home Manager at The Lodge Care Home (Killamarsh)

We would just like to take the opportunity to say thank you for your lovely review.

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Review of
Whittington Care Home
from Steve G (Son of Resident) published on 14 March 2023

Submitted via Website • Report

Overall Experience

My Mum was moved to Whittington care home during COVID. We didn't have a chance to see where she was going due to the restrictions at the time.
Since she has been there we have noticed that she is calmer and happier than we have seen her for a while.
The staff are excellent. They keep us informed

of anything that is happening with Mum.
I have nothing but praise for the staff and management at Whittington, they do an amazing job under difficult circumstances.
Thank you.

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Review of
The Lodge Care Home (Killamarsh)
from T G (Brother-in-law of Resident) published on 26 April 2022

Submitted via Postal Card • Report

Overall Experience

Since the new manager has taken over, the furniture and decorations have been changed. Staffing levels appear to have improved and are more attentive and friendly. Fees are very high and not comparable with other homes, they appear excessive for the level of care that my sister-in-law needs.

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Review of
The Lodge Care Home (Killamarsh)
from A L (Son-in-law of Resident) published on 22 February 2022

Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident for a number of months. On the occasions that I visited, the care home was clean, secure and well-staffed. The staff were always pleasant, helpful and approachable.

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Care Homes Owned by Summit Care Group in Derbyshire

Summit Care Group Locations in Derbyshire (2)

Summit Care Group Reviews in Derbyshire (69)

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

Whittington Care Home

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

Whittington Care Home

Whittington Care Home

Whittington Care Home

Whittington Care Home

Whittington Care Home

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

Whittington Care Home

The Lodge Care Home (Killamarsh)

The Lodge Care Home (Killamarsh)

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