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Care Home Owned by Summit Care Group in West Midlands

8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Summit Care Group in West Midlands

Only the locations & reviews in West Midlands for Summit Care Group are showing below.

View the details of all 6 locations (with 188 reviews) owned by Summit Care Group

Summit Care Group Locations in West Midlands (1)

 

1 Care Home owned by Summit Care Group in West Midlands

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Ashbourne Care Home

Lightwood Road, Dudley DY1 2RS 

9.7 50 reviews
"My Aunt has been in Ashbourne for over 6 months and it gets 5 stars from us. The staff are very caring. She is always clean and tidy and…"   Read all 50 reviews
Location Type Care Home

Ashbourne Care Home in Dudley, provides residential, dementia and respite care for older people. The 37 bed care home has a team of trained, caring staff and a wide variety of social activities for residents. Delicious home-cooked food is prepared… Read more about Ashbourne Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 38 Rooms from £650 / week

Summit Care Group Reviews in West Midlands (50)

8.9
Summit Care Group has a Group Review Score of 8.9 (8.946) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Summit Care Group must have a Review Score.

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Review of

Ashbourne Care Home

from C T (Son of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite simply I could not have asked for better - My Mother was happy and settled and the staff treated her with care and genuine affection.

Reply from Davey Taverner, Digital Marketing Manager at Ashbourne Care Home

Thank you for your wonderful review of Ashbourne. We are thrilled you are pleased with the home and the care we offer. Have a lovely day.


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Review of

Ashbourne Care Home

from K S (Niece of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been in Ashbourne for over 6 months and it gets 5 stars from us. The staff are very caring. She is always clean and tidy and she adores the gentleman who does the activities. Christmas was made special with a visit to the local school to see the children sing and she made lovely Christmas
cards. The home is very supportive of the relatives. Thank you Ashbourne.

Reply from Davey Taverner, Digital Marketing Manager at Ashbourne Care Home

Thank you for taking the time to review Ashbourne so highly. We appreciate your feedback and are thrilled your Aunt is settled in well with us and is enjoying the home. We truly believe in making our residents and their loved ones feel like family. Have a lovely day.


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Review of

Ashbourne Care Home

from D T (Daughter-in-law of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Ashbourne Care Home in June 2024. The care she has received has been excellent. She is treated with dignity and respect and we can be confident that she is being looked after in the way she deserves. I have nothing but praise for all of the staff and would not hesitate to recommend
the care home. Thank you for all you do.

Reply from Alison Foreman, Commercial Director at Ashbourne Care Home

Thank you very much for your review and your recommendation of Ashbourne Care Home, both are very much appreciated. Kind regards.


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Review of

Ashbourne Care Home

from A W (Sister of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the home to be excellent. My sister has been very happy there. All the staff have become her friends and they look after her with great care. There is always something going on, activities etc. The management is top-class.

Reply from Davey Taverner, Digital Marketing Manager at Ashbourne Care Home

Thank you for taking the time to review Ashbourne. We are delighted to know that you are happy with the high level of care and support we provide to your sister. It warms our hearts to know that you appreciate what we do for your loved one, thank you for choosing Ashbourne and for the lovely words of recognition for our team. Have a lovely day.


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Review of

Ashbourne Care Home

from Kerry B (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Care Home is a lovely well-presented care home of which my mother is a resident. The care she receives is very good, lovely choice of food and she is quite happy there. Management and staff are excellent, kind and considerate and I find they are lovely to me too when I visit. I am always informed
of developments there regarding Mom needing a nurse, doctor, etc. I wouldn't want my mom to be anywhere else.

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Review of

Ashbourne Care Home

from Tracie C (Daughter of Resident) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say how caring and supportive the staff and management at Ashbourne are. I'm not supported by any family and am not in great health, so their care and support are very important to me. I couldn't ask for any more; the whole experience of Ashbourne is amazing. The ambience is warm, homely
and relaxing. I'm very grateful for their support. Mam is loved; I can see for myself. I'm always offered a drink and a chair. Can't rate this care home enough! Thank you!

Reply from Linda Lovett, Manager at Ashbourne Care Home

Thank you for your kind words; we are always here to support you and Mom.


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Review of

Ashbourne Care Home

from B P (Son of Resident) published on 23 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother moved in over a month ago, we have found the home fits her needs very well. The staff are professional and friendly, but also very approachable and have more than put our decision on our mother's future. We would more than recommend Ashbourne as a great care home.

Reply from Linda Lovett, Manager at Ashbourne Care Home

Thank you for your kind words, we always have an open-door policy.


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Review of

Ashbourne Care Home

from J F (Daughter of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff friendly and helpful. Always available. Answer queries quickly. Comfortable surroundings.

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Review of

Ashbourne Care Home

from Caroline C (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the level of service my mother gets. She can be difficult in her eating/drinking/toileting all of which my dad struggled with at home but the staff seem to have got my mum into a better frame of mind and encourage her to walk and do things for herself but help is there when she needs
it.
My mum's memory is a lot worse and she no longer remembers what meal content she has but I've asked others and they say the food is lovely which it does seem to be.
She is clean and happy. Does not want to leave there either so we are happy. Thanks to the staff.

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Review of

Ashbourne Care Home

from T J (Nephew of Resident) published on 13 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the beginning my aunt was looked after in a professional and personable way. The home is very well-run and maintained. The staff from the care assistants to the senior management are fabulous. The staff make it a very good place to live and my aunt is kept to a high-level standard of living.
Thank you to you all!

Reply from Linda Lovett, Manager at Ashbourne Care Home

Thank you for your kind words it's our pleasure to look after your aunt.


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Review of

Ashbourne Care Home

from S D (Daughter-in-law of Resident) published on 8 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Ashbourne nearly 4 years ago, and I can't thank the staff enough for the care they gave. She moved there on a temporary move following a hospital stay and needing a bit of time before returning home. She made the decision to stay at Ashbourne saying they look after me well
and I like it there so I will stay. We have always found staff to be helpful and supportive and very friendly. The care they gave was excellent, the home was always clean, it may not be a fancy modern building but when you walk in there it felt like home.
Thank you all at Ashbourne you are a credit to your profession.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for the kind words, all the staff at Ashbourne are dedicated supportive and very caring it is our pleasure to care for your relative my door is always open.


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Review of

Ashbourne Care Home

from Sarah S (Daughter of Resident) published on 19 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved into Ashbourne for respite after several falls and hospital stays. It was a difficult time as he had been independent up to that point. The staff are extremely caring, not only towards Dad but also to me as I was very worried about the move. Dad is well looked after and if he has to be in
care long-term we would certainly want him to remain at Ashbourne. He is treated as an individual and loved by the staff after only a short time there. The activities held at Ashbourne are brilliant, lots for residents to do. And the chicken dinners are wonderful so Dad tells me! I am comforted knowing my Dad is well looked after and feels safe.

Reply from Linda Lovatt, Manager at Ashbourne Care Home

Thank you so much for the kind words, it's our pleasure to look after dad, our door is always open for a chat.


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Review of

Ashbourne Care Home

from Paul H (Son of Resident) published on 24 January 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was a very independent lady who took time to settle into her new surroundings. After a few weeks, she settled in and was very happy at Ashbourne. The staff are very caring, loved mum, and always kept me fully informed regarding mum's health and wellbeing. The home is always clean and rooms are
always tidy. Staff and management are very well trained, it is more like a family home than a care home. All the staff should be congratulated on keeping residents, staff, and visitors safe during this Covid 19 pandemic. Food is excellent and residents' needs are always taken care of. Excellent care home.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words Paul, it really does mean so much to the team here. Kind regards.


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Review of

Ashbourne Care Home

from K G (Son of Resident) published on 29 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for around 15 months now. Our family now she that she is well cared for and loved by all the staff. There is a strong management team at the home all the staff are well trained, compassionate, friendly and have always kept our family updated on Mums health and wellbeing.
The home is always clean, rooms are always tidy. I would like to congratulate all staff for keeping all the residents as safe as possible during this awful Covid-19 pandemic. Well done. Excellent food choices.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words and I am so glad of the positive experience you have had in the home from the team at Ashbourne.


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Review of

Ashbourne Care Home

from Mark R (Son of Resident) published on 29 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dads care is wonderful - can't fault it. He is very happy there and well looked after. All his needs are met, and the carers inform us of everything. During Covid, we had video calls from his carers to us, which made Dad happy.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you for your positive feedback. It is much appreciated and helps to improve our Service further, many thanks from the team at Ashbourne.


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Review of

Ashbourne Care Home

from G P (Son of Resident) published on 25 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, always willing to help and contact if there are any issues. If I had any issues or concerns they are always dealt with promptly and in a professional manner. I always get a call back with any enquiry I put in. Well done all staff at Ashbourne Care Home.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your positive feedback, it’s much appreciated by the Ashbourne Team.


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Review of

Ashbourne Care Home

from Wendy L (Daughter of Resident) published on 25 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom took a while to settle because she has always been independent. However, she now is settled and it helps that staff have taken the time to get to know her. Mom has a spacious room and it is good that she is able to sit outside on the patio. On the occasions when mom has been ill I'm kept fully informed.
Mom says the food is good.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your views on our home. From All the team at Ashbourne.


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Review of

Ashbourne Care Home

from Paul W (Son-in-law of Resident) published on 21 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we visited Ashbourne Care Home we found all of the staff to be very caring and most helpful. Their attention to detail is excellent. We found the home to be very clean and freshly decorated. We felt very reassured when we saw how well looked after our relative is. As a team, nothing
is too much trouble for the residents and for us as visitors. For anybody needing to place a relative into care, I would recommend a visit to Ashbourne Care Home to view the facilities and meet the staff.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words and positive review. From all the team at Ashbourne.


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Review of

Ashbourne Care Home

from Jackie P (Daughter of Resident) published on 21 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this care home except that it is absolutely wonderful. The staff go above and beyond and my mom has improved massively since going there. Their understanding of dealing with people with dementia is first class. Every single staff member is lovely and make you feel part of the extended
family. They do not rush you when you are visiting and answer all the questions you have without hesitation. Without the support of this wonderful home and its staff, I am not sure my mom would be here today. Thank you.

Reply from Annette Allen, Manager at Ashbourne Care Home

Jackie, thank you so much for your review of your experience here at Ashbourne. It's much appreciated. From the Ashbourne Team.


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Review of

Ashbourne Care Home

from Leah A (Granddaughter of Resident) published on 15 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly amazing. My nan is not a very sociable person but during her stay, she was extra happy. The staff are fantastic and the manager is extremely accommodating. I would not hesitate to suggest this care home to anyone who needed it.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words Leah, always a pleasure. Kind regards from the team at Ashbourne.


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