Summit Care Group in West Yorkshire | 3 Care Homes

Review of
Acacia Bank Care Home
from Mary B (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

This is the 2nd time we have used Acacia for our precious mum. We can not thank the whole team at Acacia for their dedication and hard work they all do to make our mum feel so comfortable and at home. She never stops smiling. We really appreciate all they do above and beyond. Helping us feel relaxed.

Highly recommend Acacia.

Reply from Alison Foreman, Commercial Director at Acacia Bank Care Home

Thanks you so much for your wonderful review and recommendation, e appreciate your continued support of this new service, Kind regards

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Review of
Laurel Bank Care Home
from Manfred W (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

On my first visit to Laurel Bank to assess whether my mother should move there from another care home I was impressed with the car park facility and the actual building of the care home. It's a purpose-built home unlike a lot of others I visited. Large bedrooms/toilet facilities etc. Large hallways/lounges/dining

rooms. Clean everywhere. Friendly and courteous staff. Menus very varied.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you very much for taking the time and trouble to write a review for Laurel Bank Care Home. Your 5* ratings and comments are very much appreciated. Kind regards

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Review of
Willow Bank Care Home
from Philip R (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our mother was at Willow Bank for just 11 months. During that time the care she received was excellent. Nothing was too much trouble for the carers. The senior carers were always up to date with Mum's health care issues and able to brief us when we called in. They also rang us promptly whenever there

was a health issue. Unfortunately Mum's health deteriorated in her final months and she needed much more help and attention. Despite this increase in care needs there was no drop in the quality of the care. When Mum passed away, just before Christmas, the staff gave us all the time, support and care to say our goodbyes. Thank you Willow Bank.

Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home

Thank you for the heartfelt review of Willow Bank. We are so pleased that we could make your mum comfortable and content in the last months of her life, we would like to offer you our deepest condolences on her passing. Thank you for being part of our family at Willow Bank and thank you again for the warm words of recognition for the team. We appreciate it, please do not hesitate to visit us you are always welcome.

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Review of
Laurel Bank Care Home
from S H (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff very helpful and welcoming. They always get back to me when requesting respite care for mum with available dates and try their best to accommodate requests. I feel mum is safe and well looked after whilst on respite which gives me a much needed break.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so highly. We are so thrilled you are happy with the care we provide. The team will be delighted to hear your warm words of recognition. Thank you again for the review and have a pleasant day.

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Review of
Laurel Bank Care Home
from L C (Daughter of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

Laurel Bank Care Home has a warm and friendly welcoming when you first arrive, which makes you feel confident and relaxed when you know the staff here are looking after your mum, who you want the best care for.
Mum is suffering from dementia bless her, so she gets very confused some days but all the

staff are so lovely with her, reassuring her all the time. They always make her look nice for when any of her family go to visit her, which is every day. From the cleaners to the entertainment staff, it feels like one big family, which is what mum is used to. Her room is always lovely and clean so we are very happy mum is staying there. Thank you.

Reply from Alison Foreman, Commercial Director at Laurel Bank Care Home

Thank you very much for taking the time and trouble to review Laurel Bank. The team work so hard to ensure that our residents are safe, happy and well, so to have the team mentioned for their efforts is wonderful. Kind regards.

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Review of
Laurel Bank Care Home
from M O (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum seems to have settled well at Laurel Bank. She hasn't been there long but she seems to have settled well. All the staff are really good to her and try really hard to meet her needs.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so favourably. We are thrilled to hear that your mum is settled in with us and she is comfortable and content. The team will be delighted to hear your warm words of recognition. Have a wonderful day and we hope to see you again soon.

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Review of
Willow Bank Care Home
from Mervyn G (Son of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

It is very good. Staff are very welcoming and will always be there to talk to when you need a word. The food is very good.

Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home

Thank you for taking the time to tell us how we are doing. We are so thrilled you are comfortable and settled with us and are enjoying your stay. We are grateful for the feedback, the team will be delighted to hear your warm words of recognition, especially our Chef. Have a lovely day and thank you again.

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Review of
Willow Bank Care Home
from J W (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been ill over the last month or so. Her care at Willow Bank has been fantastic due to the kind, caring staff of which some go above and beyond to cater for her needs. Well done Willow Bank. Couldn't wish for a better place for my mum and staff couldn't be nicer.

Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home

Thank you for taking the time to review Willow Bank so highly. We are comforted to know that you are happy with your mum's care here at Willow Bank. We are saddened to hear that she is not feeling her best and would like you to let us know if there is anything else we can do for her. Thank you for the kind words of recognition for the team and we hope to see you again soon. Have a lovely day.

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Review of
Willow Bank Care Home
from James K (Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

My experience since arriving here has been very good to excellent at times. The staff have always been attentive to my needs, and listening to other residents, their experience does not seem to be any different.

Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home

Thank you for sharing your feedback with us and letting us know how we are doing here at Willow Bank. We appreciate you taking the time to review us and are thrilled you are enjoying your time with us. Have a great day.

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Review of
Willow Bank Care Home
from Susan W (Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

On the whole I have enjoyed living here, they look after you well and are very friendly, especially the daytime staff, but I have no complaints about anybody.

Reply from Davey Taverner, Digital Marketing Manager at Willow Bank Care Home

Thank you for reviewing Willowbank so highly. We are thrilled you are enjoying your time with us and are happy with our team and the care we provide. Have a wonderful day. Thank You.

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Review of
Laurel Bank Care Home
from D C (Daughter of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been in the care of Laurel Bank since September and has settled well due to the friendly and caring staff both those who directly care for her and those that administer and organise. All staff have been supportive of Mum, myself, and the wider family during what could have been a difficult

time for Mum. Whenever I have called in, the home is clean and tidy, friendly and helpful, attentive and professional. They all listen well and get creative to help make things happen. Their community connections are very helpful and lovely to see the range of daily activities to keep residents stimulated and interested in all that is going on. Thank you.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so highly. We appreciate all feedback and are thrilled you have had a positive experience with us. We are delighted to hear your mum has settled in well with us and you are happy with the high level of service we aim to provide our residents. Have a lovely day and thank you again for your kind words.

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Review of
Laurel Bank Care Home
from A S (Daughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. The care of my Father is very good. Communication with the home/staff is good.
The home needs refurbishing in communal areas and individual rooms but this is being addressed.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so highly. We appreciate your feedback and are thrilled you have recognised the continued improvements we are making in the home. Our staff will be delighted to hear your warm words. Please visit us again soon, have a lovely day.

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Review of
Laurel Bank Care Home
from J H (Stepdaughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

My stepmother has been in the care of Laurel Bank since January 2024 and from the beginning of her care has enjoyed continual professional care. We (my husband +1) are truly confident that my stepmother is receiving the best care possible. The transition from home to care was not easy for my stepmother,

but at every turn, she was treated with great patience and respect. Now she is in her final weeks, everything is being done that can possibly be done. Laurel Bank and its staff have my total gratitude.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so highly. We are heartened by the kind words of recognition for our home and the team. Our main goal is to provide the highest standard of care to our residents and offer as much support as we can to their loved ones in a safe and comfortable setting. We thank you for your gratitude and are so pleased we have been able to give your stepmother the care and attention she needs. Thank you for the lovely review and have a nice day.

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Review of
Laurel Bank Care Home
from M M (Wife of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

Laurel Bank greets everyone with a warm and friendly welcome.
The manager of the home is excellent as are the deputy manager, care manager, and administrator giving time and commitment to help people whatever their needs, whilst remembering names and situations.
All the staff employed in different

roles contribute to the smooth running of the home by doing their best in a pleasant friendly way. The carers are wonderful in attending to the personal needs of the residents with patience, understanding, and care and their commitment to residents is to be recommended and is reassuring.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

We are thrilled to hear the wonderful words of recognition for our team at Laurel Bank. Thank you for taking the time to let us know how we are doing, we appreciate your feedback. Our main aim here is to provide our residents a home from home, where they can feel safe, cared for and supported and it warms our hearts to know we can provide this for your loved one. Thank you and have a lovely day.

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Review of
Laurel Bank Care Home
from B F (Sister of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

Laurel Bank has been looking after my Brother since 11.07.24. I find the care they have shown to my Brother to be outstanding. They are kind and caring, not just to my Brother but also to me his Sister, and my extended family. My Brother is settled and happy at Laurel Bank. He has made friends and feels

safe.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so highly. We are so glad your brother is settled in well with us. We always aim to make our residents feel safe, secure and looked after and this extends to their loved ones too. We are delighted to hear you are happy with the care we provide your brother. Thank you again for the recognition and the lovely review. Have a great day.

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Review of
Laurel Bank Care Home
from V S (Partner of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

My partner has been here since the 15th of July. I am very happy with everything and peace of mind knowing he is being cared for 24 hours a day.
If they need me they ring me straight away. Keep up the good work.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so highly. We are thrilled you are satisfied with the high level of care we strive to provide your partner. Please visit us again soon. Have a lovely day.

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Review of
Laurel Bank Care Home
from D R (Granddaughter of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

Staff always friendly on arrival and good with keeping you informed on relatives' progress. Solutions are offered if any problems and always support if you need it. Home is always tidy and clean, reception always cheery and nicely decorated with patient artwork and crafting as the seasons and events

pass.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Thank you for taking the time to review Laurel Bank so highly. We appreciate your feedback and are heartened by the lovely words of recognition, our team will be thrilled to hear your appreciation for their hard work and dedication. Thank you and have a lovely day.

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Review of
Laurel Bank Care Home
from Alison W (Daughter of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been in Laurel Bank Care Home since February 2023. She is very well cared for, kept clean, warm, well fed and comfortable. We are very satisfied with the care she is receiving.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

We are delighted that you are happy with the high standard of care we strive to provide our residents. Here at Laurel Bank, our residents are part of the family and we appreciate you taking the time to recognise our team's hard work with such a wonderful review. We are thrilled you are satisfied with the level of care we provide for your mother. We hope to see you again soon. Have a wonderful day.

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Review of
Laurel Bank Care Home
from C T (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

I feel my Mum has settled in very well. Her room is lovely and she can have her home comforts. The staff are lovely and welcoming an treat my Mum very well.
My only issue would be getting in and out during hours when reception is not covered, you can be waiting quite a while. I understand staff are

busy, are there any options for getting a code to enter?

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

We are so glad your mum has settled in so well with us and thank you for taking the time to review us so highly. We appreciate your feedback and will be taking your suggestion into consideration for an even better experience. Have a wonderful day.

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Review of
Laurel Bank Care Home
from A T (Husband of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

I can only thank the staff for the care and attention they gave to my husband and also myself. They made me feel at home, I can't thank them enough. Thank you, everybody, for being kind and patient, love you all.

Reply from Davey Taverner, Digital Marketing Manager at Laurel Bank Care Home

Wow! Thank you for taking the time to review Laurel Bank so highly. We appreciate your feedback and are overwhelmed by your thoughtful recognition of our team. We are delighted you are happy with the high level of care we aim for. Have a lovely day.

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Care Homes Owned by Summit Care Group in West Yorkshire

Summit Care Group Locations in West Yorkshire (3)

Summit Care Group Reviews in West Yorkshire (69)

Acacia Bank Care Home

Laurel Bank Care Home

Willow Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Willow Bank Care Home

Willow Bank Care Home

Willow Bank Care Home

Willow Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

Laurel Bank Care Home

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