1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Key Healthcare St Helens Ltd
  4. Locations Owned by Key Healthcare St Helens Ltd in Merseyside

Care Homes Owned by Key Healthcare St Helens Ltd in Merseyside

7.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Key Healthcare St Helens Ltd in Merseyside

Key Healthcare St Helens Ltd Locations in Merseyside (2)

 

2 Care Homes owned by Key Healthcare St Helens Ltd in Merseyside

Sort by:
View on Map
Grace Court Care Centre

Prescot Road, St Helens WA10 3UU 

6.6 5 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 30 Rooms
Elizabeth Court Care Centre

125 New Street, Sutton, St Helens WA9 3XE 

8.1 7 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 44 Rooms

Key Healthcare St Helens Ltd Reviews in Merseyside (12)

7.4
Key Healthcare St Helens Ltd has a Group Review Score of 7.4 (7.368) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Key Healthcare St Helens Ltd must have a Review Score.

Overall Experience

  • 6
  • 6
  • 0
  • 0
  • 0

Date Published

12
0
1
2
10
Review of

Grace Court Care Centre

from D F (Daughter-in-law of Resident) published on 29 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the care home this weekend to say a final goodbye to everyone after my father-in-law passed away recently.
I was utterly disappointed to see that the new furniture has not yet arrived after it was ordered (apparently) almost 1 year ago!
The residents are sitting on old furniture - some without
the correct cushions on, thus making the seats even lower and obviously more difficult to get up from. The dining table chairs don't have sides on and some of them are a little wobbly (I would often spot a chair where the frame was loose so I would turn it over and temporarily fix it). It's such a shame because the care is so good here, it upsets me to see this.
My father-in-law paid out a very large sum of money every week to pay for his care and I think it's so unfair that he didn't have a comfortable armchair to sit on for the remainder of his life. (He resided there for 21 months). Where is the new furniture?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Elizabeth Court Care Centre

from Jenny B (Daughter of Resident) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Elizabeth Court for 12 months. I find the staff and manager excellent.
Mum is looked after to a high standard, nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Grace Court Care Centre

from Emma P (Daughter of Resident) published on 21 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was moved out of the hospital under discharge to assess in December 2020. As a family, we were not given any choice in this move or our selection of a care setting. As such we were concerned at his placement. We needn't have been. The staff were warm and welcoming. They gave us information when
we needed, and the manager was open and honest about where would best meet my Dad's future needs going forward (residential not nursing). Staff supported the LLAMS team in coming to a diagnosis. The staff were aware that he would only be with them for a short time, but they still went to the effort of carefully sorting and labelling all his clothes for him. Their warmth and support made a difficult time easier. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Grace Court Care Centre

from Christine J (Sister of Resident) published on 21 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2020 I needed a safe, secure home for my sister. After months of searching, and constant rejection due to lack of standardized evaluations; I had reached the end of my rather. Then I came to Grace Court Care Center. I gave them her details, and Grace Court did the rest. Her care is second
to none. I have peace of mind she is safe and happy, priceless!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Grace Court Care Centre

from M G (Friend of Resident) published on 6 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff at the home caring towards the residents.
Staff are always friendly when we visit - but unable to visit at present due to COVID-19. We look forward to visiting again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Grace Court Care Centre

from Julie C (Daughter of Resident) published on 20 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Dad was moved to Grace Court because he needed the EMI support that they offer, he was moved under exceptional circumstances while we were in lockdown and we were so worried about him moving to somewhere new. We have to say as a family that all the staff we spoke to were just so lovely to
us and kept reassuring us that dad was ok, they didn't just give us lip service, they let us know when Dad hadn't had a good day etc... They let us go and see Dad through the window and speak to him.
Unfortunately, my Dad was only there for two weeks, and sadly passed away, but prior to him passing the manager allowed us to come in and be with him, and for that, I am so truly grateful, she was so lovely to us and made my Dads passing calm and peaceful and we were with him until the end. She looked after us during and after, that is indeed someone who cares.
Thank you to all you staff from the bottom of our hearts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Elizabeth Court Care Centre

from Lesley L (Daughter of Resident) published on 25 September 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never been so nervous about making a decision for my mum. From our first day, we have been made to feel welcome and mum really likes being there. Even when the carers have been dealing with some quite challenging situations which can be quite regular, they keep smiling and keep everyone up. Worth
their weight in gold.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Elizabeth Court Care Centre

from Jean H (Niece of Resident) published on 24 September 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and have supported us as a family since our Aunt moved to the home. They have helped her to settle in and engage in activities etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Elizabeth Court Care Centre

from Susan R (Wife of Resident) published on 30 August 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a wanderer and is allowed the freedom to walk around.
He also displays very challenging behaviour and the staff are very tolerant and understanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Elizabeth Court Care Centre

from Lynne W (Niece of Resident) published on 14 August 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful and always have a smile when they meet you on your visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Elizabeth Court Care Centre

from Valerie Ann B (Daughter of Resident) published on 22 July 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in Elizabeth Court she has put weight on (which is a good thing) I find the staff are very obliging and pleasant. On the whole my mums in a good place for her care and well being with her illness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Elizabeth Court Care Centre

from Julie O (Daughter-in-law of Resident) published on 21 October 2015

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law became a resident in May this year. He was welcomed straight away and my initial reaction was that he would be treated with dignity and cared for. This is still my opinion. All the staff are lovely, patient and genuinely seem to care. The management are competent and have taken a lot
of the stress away from caring for a family member with dementia. Up to now, I can't say a bad word about the home or it's staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Key Healthcare St Helens Ltd in Merseyside

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Key Healthcare St Helens Ltd to verify any information. View our terms and conditions.