Amaya Care Homes in Newport | 1 Care Home

Review of
Capel Grange
from Margo J (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

The staff are very kind and helpful. My mothers room and bathroom are kept very clean. The hallways and general rooms are clean and tidy. The facilities such as hairdresser and activities are good. The food is good and there seems to be some choice. The decor is a little dated on Kestrel wing which

can make the hallways dark. I think a coffee machine in the conservatory would be a lovely addition as most people enjoy a barista type coffee as they cannot go out much. Residents could buy own pods. I think the cleaning staff and careworkers do a fantastic job and have made my mother feel at home. We have had some issues regarding laundry which has meant spending more money on clothes which have disappeared and boiling all items is not necessary. Overall a very good care home.

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Review of
Capel Grange
from Jackie D (Sister of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

Myself and my daughter were looking for a nursing home that could facilitate my brother who has Parkinson's and Lewy body dementia and also needed nursing care for other complaints. From the moment we rang and spoke to the receptionist about the procedure and waiting time scale, we were invited down

straight away, she is such an amazing person who made us feel at ease as soon as we met her! We were shown all around Capel Grange and we were absolutely blown away by the facility and what they do, everyone wants the best care for loved ones, so they arranged an assessment for my brother who was in the hospital, and before we knew it we were doing up a room with all his familiar bits, they put pictures up and made us feel so welcome, the receptionist introduced us to all the members of staff. My brother was transferred from the hospital into a home-from-home, I cannot praise the receptionist and all the staff enough it is unbelievable how kind, considerate, and caring they all are.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your kind words, it's great to hear that the whole process from stage one to admission was seamless for you.

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Review of
Capel Grange
from S N (Son of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

Capel Grange is an airy and spacious environment with a lovely outside garden space.
The fact that I believe every room is en suite is a bonus.
Both the care team and nursing team are exceptional.
I feel Mum is looked after well 24/7.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your review and your kind words, they are appreciated.

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Review of
Capel Grange
from Gaynor H (Daughter of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience

Wonderful care with lots of support.
Good options at meal times are also exceptional.
Cleanliness is also of a high standard and Mum is happy and settled.
Lots of activities to keep everyone out of room and socialising.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your review, we appreciate your kind words.

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Review of
Capel Grange
from Jayne Ann F (Daughter of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience

From our initial visit to our last, all staff were kind, gentle and extremely caring.
The care our mum received was superb. Thank you all from the very bottom of our hearts.
We will never forget you all.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you for your review and the kind words, we really appreciate it, it was a pleasure meeting you all and having your mum here.

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Review of
Capel Grange
from Jan B (Daughter of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience

Amazing care home and staff, spotlessly clean and the entertainment is brilliant, all residents are very well looked after, couldn't be happier with the service also food is lovely and a lot of choice. Over the last 12 months, my mum has been there they have kept me up to date with everything which

I am so grateful, I would definitely recommend this care home.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thanks so much for your kind words, we are glad that your experience of Capel Grange is positive and we really appreciate the feedback.

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Review of
Capel Grange
from H B (Daughter of Resident) published on 29 February 2024

Submitted via Website • Report

Overall Experience

In Capel grange the care is second to none. There is always some kind of activity going on that everyone seems to appear to take part in. Since being there Mum has been putting on weight! The food is excellent, and they graze throughout the day.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thanks so much for your kind words, we are glad that your experience of Capel Grange is positive and we really appreciate the feedback.

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Review of
Capel Grange
from W M (Daughter of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

Capel Grange is fantastic Home. The care that my mother receives is out of this world. All staff are very hard-working and friendly, and nothing is too much trouble for them. The staff at the home are amazing, and always greet you by name, which is lovely and welcoming. The staff encourage residents

to be involved in many activities that the home arranges. All the staff make this home a wonderful, safe place for my mam to live.

Reply from Jodie Mackie, Nursing Home Administrator at Capel Grange

Thanks so much for your kind words; we are glad that your experience of Capel Grange is Positive and we really appreciate the feedback.

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Review of
Capel Grange
from K F (Daughter of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience

The care that the staff give is second to none. The residents are encouraged to join activities which regularly include family members. There is a genuinely warm atmosphere at Capel Grange and staff members go about their business with happy faces. I'm happy my mum is somewhere she is safe and looked

after with respect and dignity.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your lovely words, I will pass on the positive feedback.

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Review of
Capel Grange
from D C (Daughter of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

Outstanding care and support given to the residents at Capel Grange.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your lovely words, I will pass on the positive reveiw.

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Review of
Capel Grange
from S C (Daughter of Resident) published on 19 April 2023

Submitted via Website • Report

Overall Experience

During my initial enquiry, the staff at Capel Grange Care Home were very helpful, professional and kind. It was a difficult decision to move my mum but they put my mind at rest, showing me around, allowing me to speak to residents and answering all my questions.
Once we were ready to go ahead, they

allowed us to decorate her room so that it looked more like home and they were genuinely keen that Mum could feel that this is her home and they are there to make it as enjoyable and comfortable as possible.
She has been there for six weeks and is generally just as happy as she was at home. Knowing that she is safe and well cared for has helped both her and her family to adjust to this big change in her life. The daily activities give her something to look forward to and the food is fantastic.
Nothing is too much trouble for the staff and without exception they are all kind, friendly and caring. There are very few restrictions on visitors and this is very important for Mum and her family and friends.

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Review of
Capel Grange
from Maggie H (Daughter of Resident) published on 20 March 2023

Submitted via Website • Report

Overall Experience

My mum has only just moved in after a long stay in hospital, I visited a number of homes before deciding on this one. I was impressed from my first visit and happy to say all is well so far, nurses and carers are very considerate, receptionist and managers have been very helpful with the transition

too.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you for you review, your feedback is appreciated

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Review of
Capel Grange
from Philippa W (Daughter-in-law of Resident) published on 8 February 2023

Submitted via Website • Report

Overall Experience

Really lovely staff. From reception, care staff, cleaners, whoever you speak to. They take care to know our names as well as the residents'. They cannot do enough for my mother-in-law. Convenient location. Really good nursing staff, very experienced, who understand the issues of old age and the need

for dignity.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for taking the time to leave us a review, we really appreciate the feedback.

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Review of
Capel Grange
from Mike W (Son of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

An excellent nursing home who show great care and empathy at all times. It really is a pleasure to visit and see the care demonstrated at all times.
The whole team are lovely and nothing is too much trouble.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for your review and great feedback, I will be sure to pass this on to the team.

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Review of
Capel Grange
from L J (Granddaughter of Resident) published on 25 January 2023

Submitted via Website • Report

Overall Experience

Nan was transferred here from a different home almost two years ago and I am so happy that she was, the staff here are amazing, they are always very welcoming when I visit and they treat my nan with the utmost respect. I am kept up to date with everything that is going on with her care which is very

important to us.
I love that there is often an event for the residents to which the families are invited to attend, I have had a lovely time at some of them, the most recent one that I could get to was a lovely afternoon with singers and snacks. It was fantastic being able to enjoy that with Nan. We are looking forward to the next one.
All in all, my mind is at rest knowing that, when I cannot be there for her, my nan is safe and well looked after by people who genuinely care.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you for your review and feedback, we really appreciate it and we are happy to know that you have peace of mind that your nan is here and that you also enjoy our events here.

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Review of
Capel Grange
from S J (Daughter of Resident) published on 25 January 2023

Submitted via Website • Report

Overall Experience

Mum became a resident at Capel Grange Care Home in October 2022. All the staff have been amazing! Caring, compassionate and very professional. Mum has settled in so well and she is really coming out of her shell, enjoying the activities etc. The standard of care received is excellent and, as a family,

we have peace of mind that Mum is happy, safe and cared for. Thanks to all the team.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you so much for the review and feedback, we are glad to know that your family have peace of mind with your mum being in our care.

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Review of
Capel Grange
from Pauline F (Daughter of Resident) published on 25 January 2023

Submitted via Website • Report

Overall Experience

My mother is on the kingfisher unit and I must say each and every one of the staff are really helpful. They go out of their way to help my mum and all of our family. Would highly recommend this care home.

Reply from Jodie Mackie, Nursing Home Receptionist at Capel Grange

Thank you for your review and feedback, we really appreciate it and we will pass the lovely feedback on.

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Review of
Capel Grange
from John C (Nephew of Resident) published on 20 January 2023

Submitted via Website • Report

Overall Experience

The staff provide personal care that goes beyond what you would expect. I have found all the staff most accommodating in every aspect. I feel that there is a good atmosphere throughout the home which makes the patients feel at ease.

Reply from Jodie Mackie, Nursing Home Administrator at Capel Grange

Thank you for your feedback John it is greatly appreciated. Capel Grange management team.

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Review of
Capel Grange
from M G (Son of Resident) published on 31 August 2022

Submitted via Website • Report

Overall Experience

After a period of ill health, we started looking for a nursing home for Mum. Capel Grange Care Home came highly recommended and most of those comments came before we even mentioned the name.
Mum moved in and was a little hesitant in her new surroundings…that didn’t last long! Mum is now socialising

and is even on their residents' committee!
The premises are amazing; super clean, tidy, homely; with no echos of a hospital. It’s bright and cheery and the ‘Capel Grange caring family’ are like no other. Like a well-oiled machine, they are on-hand to support, advise and care - we 100% know Mum is in the very best of hands. All the staff have a knack for attending to things before they are needed, like thinking of a blanket for Mum's legs in her wheelchair, just in case it got a bit chilly when we went into the garden in the early evening…this obviously wasn’t whilst the heatwaves were in full force!
If you are looking for the best, I couldn’t recommend better than Capel Grange.

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Review of
Capel Grange
from G J (Son of Resident) published on 9 December 2021

Submitted via Website • Report

Overall Experience

My father has recently moved into Capel Grange Care Home. He has quite severe dementia but all the staff at Capel Grange have been brilliant with him from day one. All the staff clearly take pride in their work, but it is their desire to do their best for Dad that is most impressive. No matter how difficult

or challenging the circumstances may be, the staff at Capel Grange go the extra mile to try and make Dad as comfortable as possible. The staff clearly understand dementia and how it can affect Dad differently during the course of a day (noting that no two days are the same) and they adjust their care accordingly. Fantastic.
It is heartbreaking to see our dad at this stage in the dementia cycle but is also comforting to know that he is being looked after as best as is possible. I cannot speak highly enough of the entire team at Capel Grange.

Reply from Edgar Bautista, Nursing Home Manager at Capel Grange

Thank you so much for your review, Gareth, we are glad you are happy with our service.

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