Which Willinbrook Care Homes have the highest review score?

Alderbrook Care Home , Needwood House & Rowanbrook Care Home have the highest review score.

Willinbrook | 9 Care Homes

Review of
Alderbrook Care Home
from Penny M (Relative of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My family member has been in Alderbrook for the last six months and the care as been excellent. All the staff are very kind, compassionate and caring and provide a lovely environment for residents. They have also been very kind to us as a family and I enjoy visiting my relative. The home is aways clean

and tidy and the atmosphere is warm and welcoming. The food is good, all cooked on site and always of good standard

Reply from Lorraine Shannon, Business Development Manager at Alderbrook Care Home

Thank you for taking the time to leave a review. We are so pleased to hear you rate the care at Alderbrook as excellent and your experience has been filled with kindness, compassion and care. We look forward to the privilege of continuing to care for your family member.

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Review of
Needwood House
from Wendy H (Sister of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My brother was a service user and I also work in mental health, so I know this can be very challenging. When visiting my brother I personally have had no issues and they cared for my brother with dignity and respect. The manager was always on hand if I was concerned about anything and addressed it immediately.

The staff are caring. The nurses kept me informed of any health problems my brother was facing between visits. My brother was comfortable there and seam settled in himself. Thank you to all the team keep up the good work. X

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review. We are extremely pleased to receive such positive feedback and very happy that your brother, along with yourself have had a positive experience of Needwood House. The team continually strive to deliver the best standard of care and we are very proud of the great work Needwood achieve.

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Review of
Cherrybrook Care Home
from P B (Son of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Looked around 5 homes for dad who needs a nursing home now, Cherrybrook was the last one I viewed by far the best facilities are fantastic rooms all rooms all the staff are caring and friendly. I felt at ease as soon as I walked in a really family orientated home the manager is fantastic nothing is

too much trouble.

Reply from Lorraine Shannon, Business Development Manager at Cherrybrook Care Home

Thank you for taking the time to leave a review. We are so pleased that after an extensive search you found Cherrybrook and your search was concluded. Our dedicated team go above and beyond for our residents and their support networks and we truly appreciate your positive and complimentary feedback.

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Review of
Rowanbrook Care Home
from S W (Wife of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My husband went into Rowanbrook care home in February. The staff have all been amazing with him. I've found that all who I've been in contact with to be friendly, approachable and have the time of day for you. Their delivery of care is to a high standard.
Since becoming a resident there, my husband

has become a different person, he is happy, he has a smile on his face, he engages in conversation, he laughs and he even says that he likes it there and he is happy. He has been engaging in activities also. Such a remarkable transformation thanks to the carers and other staff members.
Everything is nice about the home from the bedrooms with en-suite and Tv to the lounge and dining room.
Something I've noticed, is that there are always carers sitting with residents wherever they are whether in the lounge or the dining room.
I would definitely recommend this care home for your LO.

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care Home

Thank you for taking the time to leave such a wonderful 5* review and recommendation. We are so happy to read the improvement in your husband and how happy and settled he is at Rowanbrook care home. thanks to the care and support of our dedicated team.

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Review of
Needwood House
from S T (Niece of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Our relative came to Needwood after being in different homes and hospital with dementia in the Staffordshire area,when he arrived he was confused, frightened and not cared for properly. After a few weeks he was mixing with the residents and staff, always laughing, smiling and singing he loved it there

like a home from home he even won resident of
Month. The staff made him feel loved, he was taken out on trips as well as the organised events at the home.sadly he died in February 2025 and will be missed.

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review and please accept our sincere condolences for the loss of your relative. We appreciate all feedback and we are so pleased to hear your experience of Needwood House was so positive. Delighted to hear after a few weeks, with the love and support of our dedicated team your relative was once again enjoying life and feeling at home.

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Review of
Needwood House
from Peter S (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My Dad was a resident at Needwood House for almost 6 months. In that time the staff have been amazing. The staff at Needwood House make sure he was out of his room every day, socialising , having fun and taking the residents on trips.
Near the end they made sure Dad was comfortable and there was

always someone with him, even when he passed there was always someone with him. I thought that was very respectful.
Thank you for all you have done, your brought the man i knew as my Dad back. Albeit for a short time.

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave such a heartfelt review. The team at Needwood are delighted to receive such positive feedback and to understand the impact their care and support had for your dad and the family. It was such an honour to be part of dad's life and to make a difference.

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Review of
Alderbrook Care Home
from Elisabeth B (Friend of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I would highly recommend Alderbrook. The well managed team genuinely cared for my dear friend when she sadly needed end of life care with respect, kindness, thoughtfulness and friendship. The quality of the public areas, lounges and restaurant made visiting a pleasure. Consideration was given to the

smallest of touches which make all the difference. From the onset the team were welcoming and treated everyone as individuals. The nursing medical team ensured my friend's pain management was absolutely appropriate. All the team communicated so well with each other which gave me the confidence that you were in safe hands.
The housekeeping team were a delight and certainly kept everything to a high standard. I cannot thank the team enough for all they did in what was a very difficult and challenging set of circumstance. Thank you.

Reply from Clare McCourt, Home Manager at Alderbrook Care Home

Thank you for your wonderful feedback, this has been shared amongst the staff team. We are honoured, we were trusted to care for your dear friend who will be missed.

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Review of
Alderbrook Care Home
from S G (Wife of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My husband has been at Alderbroke for 6 months. When he entered he could be difficult but the excellent staff always had patience and did their utmost to treat him with dignity and respect. All the staff from managers to housekeepers are so friendly to visitors and deal with any questions promptly.

The food is excellent, especially the baking!
The rooms are large and they have welcomed some of my husband's paintings from home.
I feel confident that my husband is in the best place to meet his needs.

Reply from Lorraine Shannon, Business Development Manager at Alderbrook Care Home

Thank you for taking the time to leave such a wonderful review. We are delighted at your 5-star rating and kind words. The team at Alderbrook are extremely dedicated and will be proud to receive such feedback.

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Review of
Rowanbrook Care Home
from E T (Sister of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My sister went into Rowanbrook Care Home in November. She has settled in really well and really loves it there. All the staff at Rowanbrook are friendly and very helpful, they keep our family updated with any concerns or changes that they might have. The lounge area is just the perfect size very homely

and not too overwhelming perfect for sitting in small private groups. I would recommend this care home to anyone who is looking for residency as you will be looked after with high standards.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you very much for your review of Rowanbrook Care Home, we are so pleased that your sister has found the perfect home. The environment that we created is thoroughly thought of, in consideration for our residents to offer a homely feel and the privacy needed to enrich their lives. All of this is complemented by the knowledge and skills of our team. We appreciate you recommending us.

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Review of
Rowanbrook Care Home
from Joy C (Sister of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Reception Staff are always polite and professional. Management are proactive and efficient. I can tell that they maintain and expect the highest standards. This is reflected in staff attitude, delivery of care and the support given. Nurses are professional, knowledgeable, caring and are consistent in

providing holistic person centred care. This is really important therefore I am reassured. Carers are compassionate and skillful. I can see that they are confident. I therefore commend you on the high standard of training and support they are exposed to.

The caterers provide the specialist diet and excellent meals that my sister needs which is excellent. The play coordinator has ensured my sister has stimulating and varied activities daily which she enjoys. The cleaning staff are dedicated and help to provide a pleasant, warm home which we appreciate. Thank you all for taking such good care of our sister.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you for such a detailed and lovely review! We are so pleased to be part of your sister's life and this is what our purpose is: to deliver the highest quality of care to everyone that joins the Rowanbrook Family. We are honoured that your sister and the rest of the family have chosen us.

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Review of
Cherrybrook Care Home
from Lisa B (Niece of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Lovely rooms. Lovely staff. Great food. Staff will go out of their way to meet any required needs. Friendly and very clean. Always a qualified nurse on duty. Kept up to date with your relatives progress. Feel at peace knowing my uncle is getting looked after well at Cherrybrook Care Home.

Reply from Lorraine Shannon, Business Development Manager at Cherrybrook Care Home

Thank you for taking the time to leave a review. We are extremely pleased to read your positive feedback and couldn't be happier that you have peace of mind your uncle is being cared for so well.

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Review of
Rowanbrook Care Home
from Alice S (Granddaughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The nurses were amazing with my grandad. They were very gentle, caring towards his care. I also found that the kitchen staff were extremely polite and had good manners. I would recommend this home to others because their efforts were outstanding.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you for the lovely review, Alice! We appreciate your kind words and we are honoured to have been a part of your grandad's life journey. He will be forever remembered at Rowanbrook Care Home.

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Review of
Willowbrook Care Home
from S L (Wife of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff on floor excellent, so caring to my husband and always ask how I am. They are so busy, more staff may help them. Food made to suit the residents' needs. Ladies clean the rooms every day (bedrooms) and all things are safe. Clothes are changed every day and washed and put back in room, sometimes

only clothes go missing. They have people in to cut hair and nails. Activites are satisfactory but need more helpers so they can stay longer. Willowbrook is like a second home to me when I visit.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home

Thank you for taking the time to leave a review and for your feedback. We welcome all feedback and take all comments on board so as we can strive to achieve 5* across all areas. We are delighted to read you view Willowbrook as a second home.

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Review of
Rowanbrook Care Home
from Philip D (Father of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

We moved our son into Rowanbrook Care home 4 months ago. I have purposely waited before submitting a review with our son's move from a previous care home into Rowanbrook. Since the move, I can honestly say that there has been a significant improvement in the appearance and mental well-being of our son.

All the staff irrespective of their role or function put the residents first and foremost, with the standard of care and compassion being exemplary.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you for your kind words and feedback! This is a credit to the dedication, compassion, and hard work of everyone here at Rowanbrook. We are privileged to be part of the life journey and to be an extension of the family for yourselves and your loved one.

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Review of
Maplebrook Care Home
from Stephen K (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Mom has been in Maplebrook Care Home since November and has received great care and support by the staff. Staff are very responsive and caring and I've been hugely comforted by the knowledge that Mom is receiving the best care available during what has been a challenging time. This is especially the

case as I live in Yorkshire and have not been able to just "pop in" during the week.
Maplebrook is very clean, comfortable and well equipped and the staff are very proactive with residents, making every effort to keep people engaged and stimulated and Mom has settled very quickly.

Reply from Lorraine Shannon, Business Development Manager at Maplebrook Care Home

Thank you for taking the time to leave a review. Feedback is very important to us at Maplebrook and we are delighted to receive such positive praise for the care your mom is receiving. We are pleased this has offered you peace of mind when you live so far away and to hear that Mom has settled so quickly into her new environment.

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Review of
Alderbrook Care Home
from V H (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

It was Mum's first time at Alderbrook Care Home and from the initial show round to the end of her respite stay at Alderbrook Care Home, Mum was met with great warmth and friendliness by the receptionist, care staff and registered nursing team, which connected her to feeling comfortable and not anxious.
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care Mum received was very good, nothing was too much trouble and I felt reassured that she would be well taken care of. Staff were understanding of and able to manage any awkward dementia behaviour. Arranged visitor's feedback was that Mum was always comfortable, tidy in appearance and cheery. A clean, well-presented ensuite bedroom with good facilities. Cosy lounge and dining area with a calm interior decor. Good menu choices served her diabetes. A lovely care home that meets the needs of the individual in a modern, caring and safe environment. Thank you.

Reply from Lorraine Shannon, Business Development Manager at Alderbrook Care Home

Thank you for taking the time to leave a review. We are so pleased to read your complimentary feedback and that Mum's stay was such a success. We look forward to welcoming Mum again in the future should she require any further respite.

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Review of
Willowbrook Care Home
from C G (Wife of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Since my husband has moved into Willowbrook after a rocky road with going in and out of hospital he has settled really well with the care and attention he has been getting, although he's been in only 4 months but what a difference, really pleased.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home

Thank you for taking the time to leave a review. We are delighted to read your experience has been positive and you can see a difference in your husband due to the care and attention he receives.

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Review of
Cherrybrook Care Home
from L B (Godson of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

Very clean and spacious care home with excellent staff. Food very good and well presented.

Reply from Lorraine Shannon, Business Development Manager at Cherrybrook Care Home

Thank you for taking the time to leave a review for Cherrybrook. We are extremely pleased to receive 5 stars in all areas and your complimentary feedback. It's extremely rewarding to receive such positive comments and we are delighted your experience has been such a success.

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Review of
Cherrybrook Care Home
from S B (Husband of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

I found Cherrybrook Care Home caring, friendly and professional. The staff are kind and helpful. The bedrooms are spacious with an ensuite and the food is excellent.
I would recommend this care home as they have looked after my wife and made her stay there a happy one.

Reply from Lorraine Shannon, Business Development Manager at Cherrybrook Care Home

Thank you for taking the time to leave a review for Cherrybrook. We are delighted to receive such positive feedback and thank you for your recommendation. Happy New Year!

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Review of
Manor House Nursing Home
from R V (Son of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

The care of my mother, provided by the staff at the home during her last days of life, was excellent. As close relatives concerned for her welfare, we could not have asked for more consideration, compassion, and involvement than that provided by all members of the team.
It is extremely comforting to

know that my mother's final days were spent in such a caring environment.

Reply from Lorraine Shannon, Business Development Manager at Manor House Nursing Home

Thank you for taking the time to leave a review at what must be a very difficult time for you and your family. It was a privilege to care for your mother at such a crucial stage of her life and we are so pleased to hear that the care and support from the team brought you such comfort.

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Care Homes Owned by Willinbrook

Willinbrook Locations (9)

Willinbrook Reviews (115)

Alderbrook Care Home

Needwood House

Cherrybrook Care Home

Rowanbrook Care Home

Needwood House

Needwood House

Alderbrook Care Home

Alderbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Cherrybrook Care Home

Rowanbrook Care Home

Willowbrook Care Home

Rowanbrook Care Home

Maplebrook Care Home

Alderbrook Care Home

Willowbrook Care Home

Cherrybrook Care Home

Cherrybrook Care Home

Manor House Nursing Home

Awards / Recognitions (0)

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