Willinbrook in Staffordshire | 4 Care Homes

Review of
Needwood House
from Wendy H (Sister of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My brother was a service user and I also work in mental health, so I know this can be very challenging. When visiting my brother I personally have had no issues and they cared for my brother with dignity and respect. The manager was always on hand if I was concerned about anything and addressed it immediately.

The staff are caring. The nurses kept me informed of any health problems my brother was facing between visits. My brother was comfortable there and seam settled in himself. Thank you to all the team keep up the good work. X

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review. We are extremely pleased to receive such positive feedback and very happy that your brother, along with yourself have had a positive experience of Needwood House. The team continually strive to deliver the best standard of care and we are very proud of the great work Needwood achieve.

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Review of
Needwood House
from S T (Niece of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Our relative came to Needwood after being in different homes and hospital with dementia in the Staffordshire area,when he arrived he was confused, frightened and not cared for properly. After a few weeks he was mixing with the residents and staff, always laughing, smiling and singing he loved it there

like a home from home he even won resident of
Month. The staff made him feel loved, he was taken out on trips as well as the organised events at the home.sadly he died in February 2025 and will be missed.

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review and please accept our sincere condolences for the loss of your relative. We appreciate all feedback and we are so pleased to hear your experience of Needwood House was so positive. Delighted to hear after a few weeks, with the love and support of our dedicated team your relative was once again enjoying life and feeling at home.

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Review of
Needwood House
from Peter S (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My Dad was a resident at Needwood House for almost 6 months. In that time the staff have been amazing. The staff at Needwood House make sure he was out of his room every day, socialising , having fun and taking the residents on trips.
Near the end they made sure Dad was comfortable and there was

always someone with him, even when he passed there was always someone with him. I thought that was very respectful.
Thank you for all you have done, your brought the man i knew as my Dad back. Albeit for a short time.

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave such a heartfelt review. The team at Needwood are delighted to receive such positive feedback and to understand the impact their care and support had for your dad and the family. It was such an honour to be part of dad's life and to make a difference.

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Review of
Manor House Nursing Home
from R V (Son of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

The care of my mother, provided by the staff at the home during her last days of life, was excellent. As close relatives concerned for her welfare, we could not have asked for more consideration, compassion, and involvement than that provided by all members of the team.
It is extremely comforting to

know that my mother's final days were spent in such a caring environment.

Reply from Lorraine Shannon, Business Development Manager at Manor House Nursing Home

Thank you for taking the time to leave a review at what must be a very difficult time for you and your family. It was a privilege to care for your mother at such a crucial stage of her life and we are so pleased to hear that the care and support from the team brought you such comfort.

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Review of
Limewood
from B M (Wife of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

I'm happy with all staff, room, food, and facilities. But some agency staff need to please remove all items from pockets before going to laundry (night staff). But everything 100% happy. I can go home knowing he is in the best of hands.

Reply from Lorraine Shannon, Business Development Manager at Limewood

Thank you for taking the time to leave a review and a bigger thank you for your 5* rating and kind words. We're delighted you have peace of mind and are 100% happy with the care your husband receives at Limewood. Thank you also for your feedback regarding issues with laundry which will be addressed by the management team.

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Review of
Limewood
from P T (Son of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My father has received excellent care from all the staff at Limewood. The staff are friendly and professional when providing support. Communication with myself and my brother has been effective and reassuring. We feel that our father is always safe. It has been particularly beneficial when he has been

accompanied by Limewood staff when visiting hospital.

Reply from Lorraine Shannon, Business Development Manager at Limewood

Thank you for taking the time to leave a review for Limewood. We are delighted you describe your father's care as excellent and your encounters with the team have been friendly and professional. The team always strive to deliver the best standard of care and all feedback is gratefully received as it allows us to share positive praise with the team and identify areas of improvement.

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Review of
Needwood House
from Jeanette K (Niece of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

Our relative came to the home as an emergency admission several miles away from his usual residency and as a result of hospital discharge and the need to find a suitably resourced and compatible environment as our relative had unfortunately developed several complexities resulting in a need for accommodation

with a lift and additional resource to manage 1:1 needs. During the short time that our relative lived in the home we saw a glimmer of the old person we knew prior to him becoming unwell. The attentiveness of staff at Needwood and the pro-activeness across the frontline and management made it so easy to communicate and feel still part of our relative's life and progress. You all worked hard to build his strength back up, he began to eat and drink regularly and he remained calm as well as engaging around the home with the kindness and support of the whole team. Personalised care and support is evident and the knowledge of needs is very clear. On behalf of us all, we sincerely thank you all for your compassion.

Reply from Lorraine Shannon, Business Development Manager at Needwood House

Thank you for taking the time to leave a review. Your feedback is so appreciated and we are all delighted that the commitment and care shown by our dedicated team had such a positive impact on your uncle's wellbeing.

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Review of
Needwood House
from Joanne S (Daughter of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

My dad was transferred to Needwood House in February 2018 from hospital due to having a brain haemorrhage. At the start of our journey here, it was clear that the staff genuinely cared for each resident's well-being. Dad was a handful, being aggressive and just walking about aimlessly and was very hard

to look after but the expertise of the carers was second to none. I always felt that the staff showed compassion and patience, as they stayed with Dad, they were not 'in his face', they just walked around with him to make sure he was safe. The staff consistently demonstrated professionalism while going above and beyond to make everyone feel comfortable and dignified. The home is clean, well maintained and this last year has had a makeover due to being taken over from a different provider. The management team were approachable and attentive to any queries or concerns I raised. I would recommend Needwood and I could not be more grateful for what they did for my dad. Thank you!

Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for your kind words and for taking the time to share your feedback. We take our responsibility for the care of our residents very seriously, so it means the world to us that you felt assured that your loved one was well cared for. We will pass along your feedback to our team, and I'm sure they will deeply appreciate your thoughtful message.

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Review of
Needwood House
from J S (Father of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

During January, February and Match 2024, considering how many visits he has had from various doctors, mental health teams, social workers etc., 3 together occasionally! Different assessments, one was a real trial via a mobile phone, held by a nurse, and a recorder. Visits by opticians (much needed).

All to help his recovery along with all the care provided by the many sectors and management at Needwood; very much appreciated.
But my son has always enjoyed his own space and freedom. His paranoia kicks in when there's loud noises. He objects to the ever presence of 1 to 1s and regularly shouts, "I want to come home."

Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for taking the time to share your feedback with us. We deeply appreciate it. We understand that this can sometimes be a challenging process, and we strive to support families every step of the way. We will be sure to share your feedback with our team.

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Review of
Needwood House
from Sophie S (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

I don't really know where to start with our journey into Needwood House, we would love nothing more than my dad to be at home with us but Needwood House is the next best thing.
From the first day when we went to look around we got this instant feeling everything was going to be ok now, socially he

is never in his room. We even joke we need to get him a diary for our visits.
He is so happy now and the change in him is so warming to see, we no longer worry if we can not get in to see him as we know he is just fine and has plenty of company.
We could not even begin to name staff who go above and beyond because every single staff member does, they are so warm and welcoming they really are amazing. They have so much care for every single resident.
We could go on and on about how amazing this home is, there are not enough words to express how much love there is all under one roof.
My biggest regret is not finding them sooner. Thank you. very happy relatives.

Reply from Rachel Ball, Registered Manager at Needwood House

Thank you for sharing your feedback with us. Your kind words mean the world to everyone here at Needwood House. We are committed to enhancing the quality of life for our residents and working closely with their families to make the journey with Needwood House as smooth as possible. We'll be sure to share your feedback with our dedicated team.

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Review of
Needwood House
from Louise F (Daughter of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

All the staff do an excellent job of caring for my mum both physically and mentally. The home is first class, my mum has been there for nearly two years now and we have no faults at all keep up the good work and thank you all for being so caring and understanding with everyone’s individual needs.

Reply from Rachel Ball, Manager at Needwood House

We deeply care for each resident who chooses to make our community their home. We sincerely appreciate you taking the time to share your feedback with us, and we will be sure to pass it along to our dedicated team.

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Review of
Manor House Nursing Home
from D H (Son of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

My dad was a resident for 16 months and during this time he felt secure, happy and well cared for. The staff are this home's biggest asset. They are caring, and considerate and we were happy when leaving Dad in their care. The nursing staff could not do enough for Dad in his final days and for this,

we are eternally grateful. I would certainly recommend this home to anyone.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for taking the time to write this feedback for us. We as a team are incredibly touched by your kind words and grateful that the hard work our team deliver is recognised by our residents' loved ones. We will share your lovely words with our team.

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Review of
Barton House
from S M (Wife of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always friendly when I visit my husband. He always looks clean and tidy when I visit. I especially like it when they take my husband out for a walk when the weather is nice. The staff are always understanding of my husband, as he can be a stubborn person.

Reply from Lucia, Manager at Barton House

Thank you for dedicating time to share your review; your feedback is genuinely appreciated. Our team deeply cares for every resident and consistently strives to provide the highest quality of care. It brings me immense joy to pass on your kind words to the team.

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Review of
Barton House
from P T (Son of Resident) published on 11 October 2023

Submitted via Website • Report

Overall Experience

The manager was friendly. My mother seems to be cared for adequately. Some residents seem to need more attention and I had to find a care nurse to deal with a quiet-voiced, elderly woman who wanted a staff member, she had no way to buzz for assistance as she was stuck, chair-bound in the front lounge

due to her body movement being very limited. My mother has nowhere else to go and is in a place that is paid for by the state/public funding.
I am glad I met the manager who I thought was a nice lady.

Reply from Lucia, Manager at Barton House

Thank you for taking the time to write us a review. We appreciate any feedback we receive and ensure it is shared with the team. Thank you for making me aware you had to help find a member of staff to help with one of our residents, I will look into this. It was great meeting you too and remember we are always here if you have any questions or need to talk to anyone regarding the care of your mother.

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Review of
Manor House Nursing Home
from Anna P (Daughter of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

Thank you all so much for the care and support you gave my 88-year-old mom over the past months. I am eternally grateful for your help through this extremely tough time.
The atmosphere of the home was friendly and relaxed and very clean. I would have no hesitation in recommending to anyone.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for taking the time to write this review. Our team, as you know, cares very much for everyone who comes to live here and their families who we get to know, so we're really grateful you took the time to write this feedback for us and will share this with the team.

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Review of
Needwood House
from Amanda W (Daughter of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience

Needwood House gave my dad the care he desperately needed at the end of his life.
Previous experience of the care homes Dad had been in was poor so when he was offered a place at Needwood, we were sceptical. We had no need to be concerned. The team were warm, caring and considerate of Dad's needs and

challenges. The team treated Dad with the dignity he deserved. Whenever we visited they welcomed us and ensured our visit was positive, if only Dad had been there a little longer.
I would recommend Needwood House to any family who are offered a place for their loved one.

Reply from Rachel Ball, Manager at Needwood House

Thank you for taking the time to write this review for us; feedback from the relatives of our residents means everything to us and I’ll pass your comments on to our team. We are dedicated to treating everyone with dignity and respect, we wish he had been with us longer too. We hope you are doing ok. From all of the team at Needwood House.

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Review of
Manor House Nursing Home
from Colin W (Son of Resident) published on 10 July 2023

Submitted via Postal Card • Report

Overall Experience

We thank that the nursing team are excellent in what they do, sometimes they go above and beyond, especially more senior staff members who we can go to if we have a question about care.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for taking the time to write this review. We're glad you feel you can come to us if you have a question; we are always here to help support you and answer any questions you may have.

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Review of
Limewood
from C T (Son of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience

Limewood Care Home provided excellent care and assistance for my father during his last days on earth. Nothing was too much trouble. The staff were very friendly and approachable and they gave us the confidence and peace of mind that my father could not have had better care. As well as caring for my

father, the staff looked after the family as if we really mattered to them. We can recommend Limewood Care Home to everyone.

Reply from Clarice Lowe, Digital Content Executive at Limewood

Hi there, thank you so much for this amazing review, we really appreciate you taking the time to let us know about your experience. I will make sure to pass on your kind words to the whole Limewood team. Thanks.

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Review of
Manor House Nursing Home
from G M (Brother-in-law of Resident) published on 3 July 2023

Submitted via Postal Card • Report

Overall Experience

Always found the home welcoming, very clean and the staff very, very nice. Always welcomed and offered a drink. Very lovely home.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for your kind words, it means everything to us to receive such lovely feedback.

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Review of
Manor House Nursing Home
from Peter K (Brother of Resident) published on 3 July 2023

Submitted via Website • Report

Overall Experience

This is an excellent nursing home.
Staff are well trained and show great care in helping my sister who is living with early-onset dementia.
The room she has is perfect for her needs. The rooms are kept clean by a daily cleaner. The food is of a very high standard and served to the residents by

the team of nurses.
I particularly like the way that the home is able to deal with the different needs of residents providing them with a variety of activities and social engagements. The gardens are really impressive and are landscaped by the gardener so that residents are able to appreciate them.
Car parking is easy and visiting is unrestricted so it is easy to 'drop in' to do a quick visit.

Reply from Jayne Wood, Director of Nursing at Manor House Nursing Home

Thank you for writing this review. The team all take great pride in everything we do and we’ll ensure they see your kind words. Hopefully, we’ll continue to have a glorious summer and make the most of the gardens.

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Care Homes Owned by Willinbrook in Staffordshire

Willinbrook Locations in Staffordshire (4)

Willinbrook Reviews in Staffordshire (76)

Needwood House

Needwood House

Needwood House

Manor House Nursing Home

Limewood

Limewood

Needwood House

Needwood House

Needwood House

Needwood House

Needwood House

Manor House Nursing Home

Barton House

Barton House

Manor House Nursing Home

Needwood House

Manor House Nursing Home

Limewood

Manor House Nursing Home

Manor House Nursing Home

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