Willinbrook in West Midlands | 3 Care Homes

Review of
Rowanbrook Care Home
from S W (Wife of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My husband went into Rowanbrook care home in February. The staff have all been amazing with him. I've found that all who I've been in contact with to be friendly, approachable and have the time of day for you. Their delivery of care is to a high standard.
Since becoming a resident there, my husband

has become a different person, he is happy, he has a smile on his face, he engages in conversation, he laughs and he even says that he likes it there and he is happy. He has been engaging in activities also. Such a remarkable transformation thanks to the carers and other staff members.
Everything is nice about the home from the bedrooms with en-suite and Tv to the lounge and dining room.
Something I've noticed, is that there are always carers sitting with residents wherever they are whether in the lounge or the dining room.
I would definitely recommend this care home for your LO.

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care Home

Thank you for taking the time to leave such a wonderful 5* review and recommendation. We are so happy to read the improvement in your husband and how happy and settled he is at Rowanbrook care home. thanks to the care and support of our dedicated team.

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Review of
Rowanbrook Care Home
from E T (Sister of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My sister went into Rowanbrook Care Home in November. She has settled in really well and really loves it there. All the staff at Rowanbrook are friendly and very helpful, they keep our family updated with any concerns or changes that they might have. The lounge area is just the perfect size very homely

and not too overwhelming perfect for sitting in small private groups. I would recommend this care home to anyone who is looking for residency as you will be looked after with high standards.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you very much for your review of Rowanbrook Care Home, we are so pleased that your sister has found the perfect home. The environment that we created is thoroughly thought of, in consideration for our residents to offer a homely feel and the privacy needed to enrich their lives. All of this is complemented by the knowledge and skills of our team. We appreciate you recommending us.

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Review of
Rowanbrook Care Home
from Joy C (Sister of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Reception Staff are always polite and professional. Management are proactive and efficient. I can tell that they maintain and expect the highest standards. This is reflected in staff attitude, delivery of care and the support given. Nurses are professional, knowledgeable, caring and are consistent in

providing holistic person centred care. This is really important therefore I am reassured. Carers are compassionate and skillful. I can see that they are confident. I therefore commend you on the high standard of training and support they are exposed to.

The caterers provide the specialist diet and excellent meals that my sister needs which is excellent. The play coordinator has ensured my sister has stimulating and varied activities daily which she enjoys. The cleaning staff are dedicated and help to provide a pleasant, warm home which we appreciate. Thank you all for taking such good care of our sister.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you for such a detailed and lovely review! We are so pleased to be part of your sister's life and this is what our purpose is: to deliver the highest quality of care to everyone that joins the Rowanbrook Family. We are honoured that your sister and the rest of the family have chosen us.

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Review of
Rowanbrook Care Home
from Alice S (Granddaughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The nurses were amazing with my grandad. They were very gentle, caring towards his care. I also found that the kitchen staff were extremely polite and had good manners. I would recommend this home to others because their efforts were outstanding.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you for the lovely review, Alice! We appreciate your kind words and we are honoured to have been a part of your grandad's life journey. He will be forever remembered at Rowanbrook Care Home.

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Review of
Willowbrook Care Home
from S L (Wife of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff on floor excellent, so caring to my husband and always ask how I am. They are so busy, more staff may help them. Food made to suit the residents' needs. Ladies clean the rooms every day (bedrooms) and all things are safe. Clothes are changed every day and washed and put back in room, sometimes

only clothes go missing. They have people in to cut hair and nails. Activites are satisfactory but need more helpers so they can stay longer. Willowbrook is like a second home to me when I visit.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home

Thank you for taking the time to leave a review and for your feedback. We welcome all feedback and take all comments on board so as we can strive to achieve 5* across all areas. We are delighted to read you view Willowbrook as a second home.

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Review of
Rowanbrook Care Home
from Philip D (Father of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

We moved our son into Rowanbrook Care home 4 months ago. I have purposely waited before submitting a review with our son's move from a previous care home into Rowanbrook. Since the move, I can honestly say that there has been a significant improvement in the appearance and mental well-being of our son.

All the staff irrespective of their role or function put the residents first and foremost, with the standard of care and compassion being exemplary.

Reply from Bo Micu, Manager at Rowanbrook Care Home

Thank you for your kind words and feedback! This is a credit to the dedication, compassion, and hard work of everyone here at Rowanbrook. We are privileged to be part of the life journey and to be an extension of the family for yourselves and your loved one.

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Review of
Maplebrook Care Home
from Stephen K (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Mom has been in Maplebrook Care Home since November and has received great care and support by the staff. Staff are very responsive and caring and I've been hugely comforted by the knowledge that Mom is receiving the best care available during what has been a challenging time. This is especially the

case as I live in Yorkshire and have not been able to just "pop in" during the week.
Maplebrook is very clean, comfortable and well equipped and the staff are very proactive with residents, making every effort to keep people engaged and stimulated and Mom has settled very quickly.

Reply from Lorraine Shannon, Business Development Manager at Maplebrook Care Home

Thank you for taking the time to leave a review. Feedback is very important to us at Maplebrook and we are delighted to receive such positive praise for the care your mom is receiving. We are pleased this has offered you peace of mind when you live so far away and to hear that Mom has settled so quickly into her new environment.

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Review of
Willowbrook Care Home
from C G (Wife of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Since my husband has moved into Willowbrook after a rocky road with going in and out of hospital he has settled really well with the care and attention he has been getting, although he's been in only 4 months but what a difference, really pleased.

Reply from Lorraine Shannon, Business Development Manager at Willowbrook Care Home

Thank you for taking the time to leave a review. We are delighted to read your experience has been positive and you can see a difference in your husband due to the care and attention he receives.

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Review of
Rowanbrook Care Home
from J B (Husband of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

My daughters and I found ourselves in the very emotional position of having to find a forever home for my wife and my daughter's Mother. At the end of a very long day of visiting a number of care homes, we arrived at RowanBrook. We were met with a very warm welcome, friendly faces but most of all a

peaceful homely feeling. Sometimes you don't need words you just feel it. I am sure everyone who has had to face this dilemma with a loved one goes through the full range of emotions and doubt. Again the staff at Rowanbrook were there to help and support. Thank you,

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care Home

Thank you for such a heartfelt review. We are delighted that the team at Rowanbrook was able to play such an important part in what we appreciate is an emotional and difficult decision for families. Thank you for your 5* rating.

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Review of
Maplebrook Care Home
from Kevin W (Husband of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

My wife has been here for 18 months and the care and support for her needs have been excellent. The staff have been very active with communicating with me to keep me up to date with her condition and needs and the building is always clean and tidy. There are plenty of activities and events that everyone

feels welcome to attend and the staff are very friendly and professional.

Reply from Lorraine Shannon, Business Development Manager at Maplebrook Care Home

Thank you for your 5* review. We are so happy you describe the care and support received at Maplebrook as excellent. The care team strive to deliver the best standard of care for all those who call Maplebrook home. The activity coordinator works very hard to put on a varied and interesting activity programme and loves to throw a party! And not forgetting our dedicated housekeeping team who ensure the home is clean and tidy, not only for our residents to enjoy but visitors alike.

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Review of
Maplebrook Care Home
from Muriel N (Wife of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Following a difficult 4 week stay in hospital, my husband was assessed as needing a care home environment for his safety and wellbeing. On admission to Maplebrook he showed immediate calm and contentment with his surroundings which was such a relief to me to see him relax into his new surroundings.

Maplebrook is clean, comfortable, well-presented and maintained with lovely rooms, ensuite bathroom, good parking and central location in Wolverhampton. At the outset the staff displayed skills, experience, and dedication to provide an individual-focused care provision for my husband based on his own unique needs. He settled in easily and immediately into the Maplebrook community. The staff continually assessed my husband's needs, were adaptable to what made life comfortable for him. For me, I found all the staff approachable, would listen to any of my concerns and were responsive to my questions. Overall, I found Maplebrook provided a safe, effective, and caring environment for my husband.

Reply from Lorraine Shannon, Business Development Manager at Maplebrook Care Home

Thank you for taking the time to leave Maplebrook a review. We are so pleased your husband has settled so well in his new home and that you have the confidence and peace of mind his needs are being met and care is adapted when needed. The dedicated team at Maplebrook strives to deliver the best standard of care to our residents and pride themselves on being available to listen and support our residents' support networks also.

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Review of
Rowanbrook Care Home
from Paul J (Son of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

Since my mom has moved into Rowanbrook Care Home the change in my mom's mood and appearance has changed significantly she seems much calmer and communicates with staff/clients around her. We can't thank you all for the love and compassion you have shown my mom in the last two weeks.
So thank you all.
Love

from me and all the family.

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care Home

Thank you for taking the time to leave a review. We are delighted to receive such positive feedback and 5* ratings across the board. We look forward to seeing Mom thrive and live well at Rowanbrook Care Home.

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Review of
Rowanbrook Care Home
from Susan D (Mother of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

I moved my son who has frontal temporal dementia to Rowanbrook Care Home 3 weeks ago from a Care Home that wasn't meeting my son's needs. Since the move, his care and general well-being have improved significantly. All the staff go above and beyond to ensure that all of his needs are met. I feel so

much better knowing he's getting the best care he can get and in a surrounding that's pleasing as they treat the clients with dignity and respect. The carers, cooks cleaners, and management put the clients first and foremost.

Reply from Lorraine Shannon, Business Development Manager at Rowanbrook Care Home

Thank you for taking the time to leave a review. Receiving such a positive (and 5*) rating is so rewarding and the team at Rowanbrook will be extremely pleased. We are delighted that your son's move to Rowanbrook is going so well and you have seen significant improvements.

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Review of
Maplebrook Care Home
from Jenny R (Daughter of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

The management team were appalling in their attitude and care displayed whilst I was visiting my mother there. I had to make several complaints and couldn't wait to get my mother away from there. For the last week and a half in their care she never once went to bed, saying she didn't want to, utter

rubbish, it was easier for the staff to keep her in the lounge! I didn't realise just how badly this care home was run until we got her moved. Would not recommend this care home ever.

Reply from Kym Hubbard, Peripatetic Manager at Maplebrook Care Home

Whilst it is disappointing to receive such feedback, we thank you for taking the time to write this review and making us aware of your thoughts. We will be discussing this with the team and would appreciate the opportunity to discuss this further with you.

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Review of
Maplebrook Care Home
from Nicola B (Daughter of Resident) published on 19 September 2023

Submitted via Website • Report

Overall Experience

Words can not express my gratitude to the amazing staff at Maplebrook Care Home. My dad sadly passed away at Maplebrook recently and the care to not only Dad but to myself was beyond compare. The support from outside agencies was also amazing, the GPs and a charity, thank you.
The passing of a parent

is always a heartbreaking time but I can say that it was made that little easier by these wonderful people.

Reply from Claire Taylor, Home Manager at Maplebrook Care Home

Thank you for taking the time to write this review, I’ll be sure to pass it on to our team who care so deeply about what they do. You’re right, the passing of a parent is heartbreaking, we’re glad we could offer you some support during such a sad time – we’re always here if you want to come and see us and you and your dad will stay in our thoughts.

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Review of
Maplebrook Care Home
from Denise O (Aunt of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience

Whilst visiting my niece, who is a service user on respite, my thoughts were what a great home. Beautifully furnished and spotless. Fellow residents were clean and well cared for. Staff on duty during my visit were friendly and professional (as a retired nurse, this was my observation). Fellow residents

and their families appeared happy. Manager very pleasant and accommodating. Food looked and smelled great! Well done, keep up the good standards.

Reply from Claire Taylor, Home Manager at Maplebrook Care Home

Thank you for taking the time to provide this feedback, I’ll ensure it is passed on to our team. It’s lovely to receive such praise – our team here are committed to ensuring our residents are happy and receive the best care so it’s great for this to be recognised with a review like this – thank you.

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Review of
Maplebrook Care Home
from L C (Aunt of Resident) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience

Upon arrival, the receptionist was very helpful and could not do enough for us. I must also say that the core staff were very friendly and genuinely caring towards all residents. Furthermore the home was clean and tidy and in immaculate condition. I would thoroughly recommend this home to anyone with

complex needs.

Reply from Claire Taylor, Home Manager at Maplebrook Care Home

Thank you for taking the time to write this review for us, feedback like this means everything to the team here as we pride ourselves in offering the highest of standards and genuinely do care about our residents.

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Review of
Maplebrook Care Home
from Brenda A (Wife of Resident) published on 21 June 2023

Submitted via Postal Card • Report

Overall Experience

From day one, my husband was cared for by friendly and helpful staff. Everything was immaculate and there was always a member of staff to assist. We were always greeted on arrival by cheerful and helpful staff - nothing was too much trouble. Each member of staff made sure you were aware of their name

and their specific duties. My husband was very comfortable and happy during his time at Maplebrook Care Home. Even our little dog was welcomed.

Reply from Claire Taylor, Home Manager at Maplebrook Care Home

Thank you for taking the time to write this lovely review, Brenda, our team love their jobs and getting to know our residents and their families so feedback like this means everything to us. We thoroughly enjoyed having your husband with us and will miss the visits from Alfie!

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Review of
Willowbrook Care Home
from Leanne R (Granddaughter of Resident) published on 16 February 2018

Submitted via Website • Report

Overall Experience

5 star for being caring, considerate and non-negligent. They put the safety and wellbeing first they are people friendly and very approachable. My grandad has come on miles through the assistance and support from their team.

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Care Homes Owned by Willinbrook in West Midlands

Willinbrook Locations in West Midlands (3)

Willinbrook Reviews in West Midlands (19)

Rowanbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Willowbrook Care Home

Rowanbrook Care Home

Maplebrook Care Home

Willowbrook Care Home

Rowanbrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Rowanbrook Care Home

Rowanbrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Maplebrook Care Home

Willowbrook Care Home

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