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Care Homes Owned by Aunjali Johar

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Aunjali Johar Locations (2)

 

2 Care Homes owned by Aunjali Johar

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Astral Lodge

35 Ailsa Road, Westcliff-on-Sea SS0 8BJ 

9.1 6 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 14 Rooms
Aarandale Lodge

2/4 St Vincent's Road, Westcliff-on-Sea SS0 7PR 

6 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Sensory Impairment
  • 20 Rooms

Aunjali Johar Reviews (12)

Reviews Posted for members of Aunjali Johar

Overall Experience

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Review of

Astral Lodge

from Mark H (Son of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident and has been for the past five years. She has always been looked after well and the staff and manager are friendly and efficient. She likes it there and enjoys the entertainment they have for the residents.

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Review of

Astral Lodge

from P B (Daughter-in-law of Resident) published on 14 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has recently come to stay at Astral Lodge, and so far, we as a family have found the home itself has a nice feel to it, and the staff are very welcoming. The manager has corresponded with us on how our mum has been settling in; she also asked about our mum's hobbies and present interests, which
is nice as it shows that they want to know about her likes and dislikes to help her whilst she settles.

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Review of

Astral Lodge

from Kim F (Great-Niece of Resident) published on 13 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astral Lodge looked after our lovely relative for nearly 2 years until he sadly passed away. The staff were always so friendly and helpful with anything we asked. He always looked well cared for, was always clean and was always happy to be in the company of the staff. We were always welcomed when visiting
and were invited to events they held and, if we were unable to attend, would be sent pictures of Uncle enjoying himself at them. We will be forever grateful for everyone's care and patience with him at the home. Would absolutely recommend to anyone who has a loved one with dementia needing great care.

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Review of

Astral Lodge

from Christine E (Daughter of Resident) published on 6 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very lucky to find Astral Lodge for our mum. The staff are caring and friendly, providing a calm and relaxed atmosphere which is very welcoming. The manager is always approachable and sets the excellent tone of care, which I feel is second to none. We are so pleased with the care that my
mother-in-law has now moved into the home too. Would highly recommend it to others.

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Review of

Astral Lodge

from Kevin V (Son of Resident) published on 5 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Astral Lodge after suffering a bad fall at home, his dementia had worsened severely, and was unable to live on his own. Dad was in Astral Lodge for about 3 months and the care and compassion he was shown by the Manager and her team was first-rate and made a very difficult time
for me and my family a lot easier to bear. All the staff at Astral Lodge were professional and incredibly patient with dad right up to his passing in May and the end-of-life care he was given will never be forgotten by us. Thank you all.

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Review of

Aarandale Lodge

from Maureen B (Daughter of Resident) published on 25 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Aarondale Lodge go beyond their duties with care, helpfulness, and compassion.
I cannot praise them enough for the consideration they have shown towards my mother and myself especially during the pandemic. I would like to place on record my thanks to everyone at Aarondale Lodge.

Reply from Sue Brown, Manager at Aarandale Lodge

I would like to say we are happy that staff are recognised for all their hard work, especially during these difficult times. I don't think staff get enough praise for the job that they do and proud of my team here at Aarandale Lodge.


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Review of

Aarandale Lodge

from Jan C (Daughter of Resident) published on 3 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad’s stay at Aarandale. Not an experience anyone should have to endure (even taking lockdown into account).
Lack of care, hygiene, communication, dignity. Personal items and presents, delivered to Dad by Mum, discarded and lost.
No facility to see Dad in person or via any device. The only tablet/phone
in the home (really?) was out of action all over Christmas. Mum and Dad’s first Christmas apart for 64 years - unacceptable. And not even an apology.
Very generic responses to enquires about his well-being - “he’s eating and sleeping well”. No personal details.
The deterioration in Dad was shocking. In the short time he’d been at Aarandale before we moved him, he’d become incoherent, basically immobile, filthy dirty, unshaven and wearing other residents ill-fitting clothes. He’d also developed a nasty, untreated, fungal infection due to poor hygiene, and his catheter bag was dragging on the floor.
Care? I don’t think so. Degradation and lack of respect - very much so.

Reply from Sue Brown, Manager at Aarandale Lodge

I am very shocked to read this review and disappointed that the family feel this way about the respite care their father received. Here at Aarandale Lodge we always take pride in our care that we provide here. I do feel that some of the comments made are not accurate and that Dad was very happy here during his stay and was a pleasure to have here. We will always take family's comments on board and we will always try and rectify anything that has been brought to our attention to improve our service here.


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Review of

Astral Lodge

from Cyndy S (Daughter of Resident) published on 11 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Astral Lodge Care Home for 4 years and I have been extremely happy with the care she is given. She is 93 years old.
Although unable to walk my mother is of reasonably sound mind. She is very happy there and has told me so. She would say if she wanted to move from there.
The
lady in charge goes out of her way to make sure residents are happy and comfortable and that her staff are doing their job well. The staff look after my mother well and tell me if they have any concerns. They also organise little things for the residents to participate in every so often. Obviously, this year has been difficult with the pandemic.
If my mother is unwell they contact a doctor or nurse to see her and let me know also. She is always warm and well-fed.
I am very happy for my mother to stay in Astral Lodge because of the excellent care she has received over the time she has been there.

Reply from Jane ZINHU, Registered care manager at Astral Lodge

Thank you for your kind words. Always a pleasure to make sure our residents are comfortable and happy.


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Review of

Aarandale Lodge

from Kerry K (Granddaughter of Resident) published on 14 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to let everyone know that my grandma lived there for a few years and she was loved and looked after very well, every time I went to see her I was welcomed by staff and manager so nicely and they were so polite and caring. My grandma did activities there and she was loved and looked after.
My grandma is no longer here with us but my family would like to say thank you to all the staff and especially to the manager for the time grandma lived there.

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Review of

Aarandale Lodge

from Kate M (Daughter of Resident) published on 13 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the carers and staff for looking after my mother while she was staying here. My mother had Parkinson's and lost the use of her legs. She could not do anything for herself in the end so needed extra care etc. The staff were always welcoming when we visited mum and friendly and
we were glad that she was in a safe environment. Her room was always kept so lovely and clean. The staff here are very dedicated and can not do enough for their residents. There is a lovely garden there and mum loved to sit out there on a sunny day. Once again thank you very much for looking after my mum.

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Review of

Aarandale Lodge

from Kiea K (Great-granddaughter of Resident) published on 3 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was treated with such great care from all staff, I couldn't thank them enough because they did everything they possibly could to make her feel safe and secure going through her stages of dementia. Every room was clean and up to the correct standard if anyone needed a hoist up and out of bed.
Grandma was never unhappy whenever my grandad when to visit her or my mum she was always happy and pleasant. I would recommend this care home to anyone in a heartbeat because the carers really do take care and pride in their work.

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Review of

Aarandale Lodge

from H S (Daughter of Resident) published on 19 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I cannot express the immense relief I have that my mother is no longer a resident. The environment in there is depressive, toxic and at times passively aggressive towards both residents and visitors. This is generated from the management there. The quick turnover of staff, use of agency staff constantly
and staff shortages all impact on the residents and their well-being. If the staff are not looked after then the residents won't be either. The lack of choice of food, zero activities, or resident stimulation, along with the lack of consideration for the residents' choices or dignity leaves a lot to be desired. When issues are raised they are not addressed. This review is just a small nod to my absolute dissatisfaction at the 'service' my mother received here in the hope that the local authority and regulators look deeper than the superficial aspects here and this is resolved for the other poor residents still there. Certainly not a home that 'cares'!

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Awards / Recognitions (0)

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Frequently Asked Questions about Aunjali Johar

How many Care Homes does Aunjali Johar own?

Aunjali Johar own 2 Care Homes.

Which Aunjali Johar Care Homes have the highest review score?

Astral Lodge & Aarandale Lodge have the highest review score.
Aunjali Johar in Essex

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