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Care Home Owned by Alor Healthcare in Northumberland

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Alor Healthcare in Northumberland

Only the locations & reviews in Northumberland for Alor Healthcare are showing below.

View the details of all 13 locations (with 681 reviews) owned by Alor Healthcare

Alor Healthcare Locations in Northumberland (1)

 

1 Care Home owned by Alor Healthcare in Northumberland

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Hillside Lodge Care Home

Braeside, Berwick-upon-Tweed TD15 2BY 

9.8 121 reviews
"The staff at Hillside have been absolutely immense all the way through my aunt's stay, my aunt was particularly challenging as she had very…"   Read all 121 reviews
Location Type Care Home

Hillside Lodge Care Home is situated just half a mile from the town centre, within easy reach of local shops, public transport and the A1 motorway. The service provides residential care for people who need support with everyday activities such as… Read more about Hillside Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 50 Rooms

Alor Healthcare Reviews in Northumberland (121)

9.6
Alor Healthcare has a Group Review Score of 9.6 (9.629) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alor Healthcare must have a Review Score.

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Review of

Hillside Lodge Care Home

from Stuart B (Nephew of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hillside have been absolutely immense all the way through my aunt's stay, my aunt was particularly challenging as she had very poor sight and hearing, however they took all this in their stride and made her as comfortable as possible.
Sadly, my aunt passed away on the 1st October and
again your staff were fantastic, we got a call on Friday the 27th September advising us that the doctor has said that he felt my aunt was not doing well and he considered it to be end of life, we called at the care home and my wife and daughter spent the night with her. Your staff kindly made my wife and daughter cups of tea and actually made a sandwich for them.
They treated my aunt with the upmost respect and looked after us when we were with my aunt for her last days.
We cannot praise your staff enough and please pass on our most sincere gratitude to everyone at the care home.

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Review of

Hillside Lodge Care Home

from Betty B (Respite Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5 plus the care and help I am receiving is excellent. The care staff and nurses are so very good and professional to me.

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Review of

Hillside Lodge Care Home

from Y J (Daughter of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was here as a temporary NHS patient. My sisters and I were all impressed with the level of care, the friendly and welcoming staff and the care home environment as a whole. Our mother was very comfortable here.

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Review of

Hillside Lodge Care Home

from R H (Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since Feb 2024, it is the most wonderful place in every way. It may be that I will have to live here for the rest of my life. The whole staff team is so caring.

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Review of

Hillside Lodge Care Home

from P M (Respite Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Hillside Lodge for 2 weeks. I have enjoyed my stay here very much. The rooms are very clean and tidy. All the staff have been very kind and helpful. Also, the food is excellent and the management very helpful.

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Review of

Hillside Lodge Care Home

from M S (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant and fabulous.
First time in a long time that my Mum is safe and happy.
The staff are great and very helpful.
The facilities are brilliant.

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Review of

Hillside Lodge Care Home

from K M (Son of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted for respite care while my Father was in palliative care. She had been in hospital and needed care that could not be provided at home. The staff were absolutely magnificent in their response in providing this, from arranging her transportation from the hospital to Berwick and then
to the care that was provided for her recovery meaning that she could return home.

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Review of

Hillside Lodge Care Home

from S A (Son of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, friendly staff. Highly recommend, can't praise the home enough, brilliant.

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Review of

Hillside Lodge Care Home

from L E (Son of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being well cared for in Hillside Lodge. The staff are good to her, she enjoys the food and the place is kept very clean.

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Review of

Hillside Lodge Care Home

from I W (Respite Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been brilliant, very helpful and friendly. Everyone at Hillside Lodge has been amazing. Thank you so much for my excellent care.

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Review of

Hillside Lodge Care Home

from P E (Daughter of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a couple of months in that time there has been a marked improvement in her physical and emotional health, confidence and well-being. It is a joy to know that she is safe and looked after by a very professional caring and compassionate team of staff in all roles. Care
extends to the family too as we are always made welcome and it is obvious that all staff know and understand my mother well and are interested in her as a person. At this time of change in both of our lives, I consider myself fortunate that my mother could not be in better hands.

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Review of

Hillside Lodge Care Home

from Diane E (Daughter of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and all the staff at Hillside Lodge are amazing. They are always on hand to answer any questions I have regarding my mum's care. The place is spotlessly clean and my mum's room is lovely. She enjoys the food and joins in the activities. She has made friends in the home and is happy and
comfortable. At 91 what more could you ask for?

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Review of

Hillside Lodge Care Home

from Aileen E (Daughter of Resident) published on 19 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, with great facilities. Looked after Mum with great care and respect and came to feel more like family.
Extremely happy to recommend Hillside Lodge to anyone as they always go above and beyond.

Reply from Harriet Sharland, Marketing Assistant at Hillside Lodge Care Home

Thank you. We appreciate your positive feedback! It's fantastic to know that your mum is happy in our care home. We strive to create a welcoming atmosphere where residents feel at home and well looked after by our team at Hillside Lodge. Have a wonderful day.


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Review of

Hillside Lodge Care Home

from F S (Son of Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There are some lovely decent care staff working here. They are kind and caring and that counts for a lot. That’s the best that can be said about this place. I’m going to focus on the food. It’s appalling.
Meat is almost always cheap pork. Beef or lamb is rare and chicken is seemingly banned. Most days
the veg is mash and swede. Forget about fresh broccoli, cauliflower, tender stem, green beans or asparagus, even cabbage is a rare treat. Evening meals are always heavily processed sugary economy children’s meals. Think Spam or tinned spaghetti followed by tinned fruit salad and watery jelly. Don’t believe the promotional glossy pictures and don’t fall for the company platitudes about the care given to nutritional and balanced meals.
There is never anything special, such as a decent bit of cheese, maybe avocado in the salad or a decent bread roll. This is the cheapest possible food available. It’s the stuff of the workhouse and this company should be ashamed of themselves.

Reply from Hannah Burke, Marketing Executive at Hillside Lodge Care Home

We are sorry to read your comments and from the sound of it, the food and dining experience is well below our expected standards. We offer a wide and delicious menu based on seasonal and fresh produce, created with the help of our residents. The menu is balanced to ensure nutritious and tasty options are available every day, plus residents can choose to have alternatives if they fancy something else on the day. We will be investigating your comments with the team at the home and our hospitality services team and will be sure to come back to you. Thank you.


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Review of

Hillside Lodge Care Home

from Jennifer H (Daughter of Resident) published on 28 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for respite care after a stay in hospital. Her experience has been extremely positive. She has really enjoyed her stay and loved making new friends and joining in all activities. The staff have been lovely, very kind and caring. She has gained her confidence back to her cheerful, confident
self. I want to say a huge heartfelt thank you.

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Review of

Hillside Lodge Care Home

from W C (Friend of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to Hillside Lodge for just over one year, a very pleasant experience during a difficult time in my friend's life. In the final hours and after, would like to commend the night staff for the dignity, respect and love shown to my friend. May you be heartened in your specialist care.
Much appreciated.

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Review of

Hillside Lodge Care Home

from Agnes C (Wife of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in care since October 2022 to which he is very pleased with his care, the staff and management are very friendly and caring, I am so pleased he has settled in so well, I meet him out the home at times for coffee or lunch which is very nice for us both.

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Review of

Hillside Lodge Care Home

from C L (Daughter of Resident) published on 11 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was well looked after by caring and well trained staff. The facilities are excellent and helpful to my relative.

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Review of

Hillside Lodge Care Home

from George A (Son of Resident) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received from the staff at Hillside Lodge was outstanding and nothing was too much trouble. They were caring and compassionate at all times. My mother was made as comfortable as possible right up until she died on 22/02/23. We as a family appreciate the help and support received from
the home.

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Review of

Hillside Lodge Care Home

from Susan P (Daughter of Resident) published on 20 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad means everything to me and us as a family. It's very difficult to pass that level of care to someone else. However, since he has been a resident at Hillside my dad has improved, he looks clean and fresh and I know he likes the staff, he doesn't tell me that, I just feel it, by the way, he shouts
out to them and has banter with them. It's good for us to know he is in safe hands and well-fed. What more can you ask?

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