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Care Home Owned by East & West Healthcare Ltd in South Yorkshire

8.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by East & West Healthcare Ltd in South Yorkshire

East & West Healthcare Ltd Locations in South Yorkshire (1)

 

1 Care Home owned by East & West Healthcare Ltd in South Yorkshire

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Roche Abbey Care Home

Millard Lane, Maltby, Rotherham S66 7LZ 

7.6 8 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 67 Rooms

East & West Healthcare Ltd Reviews in South Yorkshire (8)

8.0
East & West Healthcare Ltd has a Group Review Score of 8.0 (8.022) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to East & West Healthcare Ltd must have a Review Score.

Overall Experience

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Review of

Roche Abbey Care Home

from Dawn S (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for two years now. Everything she needs, she gets. Staff are all brilliant with her, she really gets on with all of them. Food is of good quality. All her needs are catered for and the staff keep all residents occupied, from games to having a singer from time to time.
Last year I was allowed to sit with my mum while she had her Christmas dinner, which was a lovely thing for them to do.
Overall, a brilliant home.

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Review of

Roche Abbey Care Home

from H A (Son of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I thought the end of life care was good until my Mother's death. She passed away on a Friday night but I only found out when I went to visit on Sunday morning. In other words the care home did not notify me of her passing.

Reply from Claire Vincent, Registered Home Manager at Roche Abbey Care Home

On behalf of myself and all staff here at Roche Abbey we would like to say we are extremely sorry for your loss, and will miss your mum a great deal. I have checked our records and can see that the 'Next of Kin' we have on record was notified of your mums passing, and can only send our heartfelt apologies that you were not also contacted. As a home we will learn lessons from this to ensure this does not happen again in the future. My door is always open if you wish to discuss further. Kind regards. Claire


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Review of

Roche Abbey Care Home

from Donna H (Daughter of Resident) published on 11 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a very friendly atmosphere. All the staff are so friendly and very kind to the residents. I have met management, who are very nice and seem to have the best interest in making the home a perfect home for the elderly. As a family, we cannot get over how clean and tidy it is. The decor
is nice, calming, and to a high standard. There are no bad smells whatsoever, and I feel very comfortable that my mum is residing in the home. The home is very secure, with no way of the residents coming to any harm or going missing. I have nothing bad to say about the home.

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Review of

Roche Abbey Care Home

from Shaz B (Daughter of Resident) published on 17 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the hard decision of finding a residential place for my mum, after a diagnosis of dementia. Whilst fighting Adult Services, with them wanting to send Mum home from hospital with carers, which wasn't safe for her after having a few falls ending up with broken bones.
We visited Roche Abbey along
with others, the warm peaceful feeling and greeting we received from the manager and deputy manager made the decision for us. It's immaculately clean with excellent food.
Now the feeling of knowing Mum is safe and well cared for is such a relief for us as a family, but also for me, they also check on my dad regularly when he visits. He was so lost without her and the staff have involved him so he feels like he is still part of the team caring for Mum. They ask how he is doing on a daily basis.
I will always be thankful to this group of amazing people for giving my mum the amazing care and respect she deserves.
Thank you very much for your hard work and commitment. I would highly recommend Roche Abbey.

Reply from Mickey Hurst, Registered Home Manager at Roche Abbey Care Home

Hello Shaz B,
Thank you so much for your review, Your mum is a wonderful woman and we are considering getting your dad a uniform and a name badge. I will pass on your comments to the team who will be delighted and I agree with you they are amazing at what they do!
Thank you again.


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Review of

Roche Abbey Care Home

from Karen S (Daughter of Resident) published on 1 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After living at home for fifteen years mum finally had to go into permanent care and is now ninety-one. This was a big decision to make and a very hard one. The adaptation for both mum and myself was a hard one but I am so relieved and happy that mum has settled really really well and this is down to
the meticulous care and consideration the staff have given.
After a recent meeting with one of the managers about mum's care going forward, I left with feelings of confidence, relief, and good feelings that mum was being extremely well cared for.
Every time I visit mum she is happy and content and has praise for all the staff it is so nice to see.
Important to mum she also always says how nice the food is. No bad observations to make?

Reply from Mickey, Acting Manager at Roche Abbey Care Home

Thank you so much for your lovely review. Your mum is a pleasure, we only spend time in her home when we come into work and she is a joy to be around. Next stop Bridlington!


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Review of

Roche Abbey Care Home

from Sue G (Daughter of Resident) published on 20 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went for respite care, she really wasn't well and I requested she stay as she has had marvellous care on residential and now on nursing. I would recommend this home, the staff are all friendly and professional.

Reply from Michelle Hurst, Deputy Manager at Roche Abbey Care Home

Thank you for taking the time to review and for your recommendation of our home. Your mother is a wonderful lady who has had us in stitches with her great sense of humour. Thank you again from all the team at Roche Abbey.


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Review of

Roche Abbey Care Home

from Karen H (Respite Resident) published on 12 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just left this fabulous care home after an 11-month stay.
I would highly recommend it.
All the staff are so very helpful and friendly.
The home is kept spotless and your dietary needs are catered for too.

Reply from Julie Hurst, Clinical Lead at Roche Abbey Care Home

It was our pleasure. Good luck and thank you so much for making our job worthwhile. It's lovely to see someone flourish and be able to return back home. We are sure you'll have many adventures to come and although all the staff miss you here at Roche Abbey, you will always be part of our extended family.


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Review of

Roche Abbey Care Home

from Marie W (Friend of Resident) published on 18 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

No rehabilitation for my friend who has been in the home for several months and has had no input whatsoever. No confidence/skill building and basically left to sit on her bed all day.
Flouting of COVID rules, actually allowing a patient to leave the home and then recalling her because she should not
have been let go without negative test results being received!! Thus putting other people at risk.

Reply from Home Manager, Home Manager at Roche Abbey Care Home

Thank you for your review of our service. The service user in question is often included in our homes activities program, they are a member of our menu committee and assist the chef with menu planning. They are assisted to complete forms and answer their own post. Prior to lockdown they were going out for walks with our activities staff and also having weekend visits with family. Unfortunately, external services have not been attending due to the pandemic, but our dedicated team are going above and beyond to make sure all our service users are happy and cared for.


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