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Care Homes Owned by Action for Care Ltd in Cleveland & Teesside

  • Care Homes Owned by Action for Care Ltd in Cleveland & Teesside

Action for Care Ltd Locations in Cleveland & Teesside (2)

 

2 Care Homes owned by Action for Care Ltd in Cleveland & Teesside

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Springwood

66 Darlington Back Lane, Stockton-on-Tees TS19 8TG 

  • Care Provided
  • Residential
  • Learning Disability
  • Younger Adults
  • 6 Rooms
Low Lane House

18 Low Lane, Middlesbrough TS5 8EA 

1 review
  • Care Provided
  • Residential
  • Learning Disability
  • Younger Adults
  • 6 Rooms

Action for Care Ltd Reviews in Cleveland & Teesside (1)

Reviews Posted for members of Action for Care Ltd

Overall Experience

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Review of

Low Lane House

from V A (Mother of Resident) published on 24 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My daughter lived at Low Lane for over two years and in that time her mental health declined and they got her sectioned. I wasn't informed till after it had happened. They restrained her and escorted her over the littlest of things. At times she did lash out as that was one of her problems which resulted
in them getting her arrested and charged with assault. She ended up in court five times because staff wanted her prosecuted, even though she was living there because she had these problems and they knew what her behaviours were.

Reply from J Kennedy, Managing Director at Low Lane House

We are sorry to see that you have felt the need to publish this account of your daughter’s experience.
We accept that historically her support was not always as it could have been and have previously communicated this to you directly in response to concerns raised with us and this led to positive changes being made.
It is pleasing to note that although she has not returned to our care, she continues to choose to maintain positive contact with some of our staff team via phone and letter.
We hope that her next placement is one that can meet her specific set of needs and we wish you all the best for the future.


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