Renaissance Care in Glasgow City | 1 Care Home

Review of
Whitecraigs Care Home
from Alison F (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Last July, my mum moved into Whitecraigs. It was one of the most difficult decisions I've ever had to make however, it turned out to be one of the best. From my first visit, Whitecraigs felt like a proper home for her and I couldn't be happier with the move. She receives care and attention from all

the staff and enjoys their patter too! The team who look after her have taken time to get to know her (and me!) and that shows in her care. I know I can talk to them about any concerns I have and am listened to. Mum has had a difficult couple of years but I know here she is safe, healthy and treated with respect and dignity.
I love the different events they arrange for the residents. Mum has enjoyed her day trips away and especially enjoyed a recent musical afternoon. The celebration meals are also excellent. There are regular relatives meetings when I can find out about future plans and ongoing developments/improvements but also contribute my own thoughts and ideas. Highly recommended!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from K C (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Our mother was in Whitecraigs for 3 years and thoroughly enjoyed every minute of it. It became a home for my mum and for myself as the staff are so caring and welcoming and allowed me quality time with my mum. I felt it was Mum's home and they were visiting her every day! The love and devotion that

the staff, carers and domestics have for the residents is amazing. It is a fun place to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from P W (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

As a family, we are happy with the overall care my Dad receives. The transition of Dad moving to a care home has been very hard and the staff have shown us and Dad kindness, care and attention. Dad seems very content and happy with activities and trips out provided. Big shout out to all the staff who

assist with these. Dad also has a good rapport with staff who are so kind to him and other residents which is lovely to see too. It helps us knowing he is being well cared for at such a difficult time. Staff also very good at communicating with us with any issues. Also, staff good at helping us celebrate special occasions. Visiting can be fun and we have got to know other residents and their families too which makes the experience better. Thank you to all staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from M B (Son of Resident) published on 8 August 2023

Submitted via Website • Report

Overall Experience

My mum has been in the care home for many years and has been treated exceptionally well.
Since being diagnosed with dementia, she has received extra care and, as we live in Australia, it's comforting to know that all aspects of her welfare are being taken care of.
Any time we've visited, Mum has

been clean, hair washed, nails painted, and generally taken care of in every way.
Staff make a huge effort to try and ensure that she is not left out of any activities.
We feel very fortunate that she is a resident here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from D C (Daughter of Resident) published on 4 August 2023

Submitted via Website • Report

Overall Experience

Whitecraigs Care Home is just fabulous, Mum moved seven months ago and has had a new lease of life. The staff are wonderful, caring and fun, and they really care about the views of the residents and families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from A D (Grandson of Resident) published on 10 March 2023

Submitted via Website • Report

Overall Experience

My gran was in here last year and all I can say is do not put your family in here. The care was so bad in here that it led my gran into the hospital where she had to stay for weeks until we found a suitable replacement. The carers are very lazy and cliquey, any time I visited all I ever saw them do

was gossip and hide in the office. Numerous times I could hear the carers talk badly about their colleagues and residents which didn’t give me confidence about my grans care. My gran only got washed by the carers a handful of times in the few months she lived there and was often forgotten about at meal times. Please avoid and put your family member elsewhere.

Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home

We’re disappointed to receive a third, 1 star review from the same family. Our evidence of events greatly differs to what you describe.
Our staff are professional, considerate and caring to the needs of all residents. They go above and beyond to ensure the home supports residents to thrive, making sure they are happy and well cared for.
Our recent care inspection report, and other reviews on this site, acknowledges and supports this ethos and we’ll continue to work hard to support positive lifestyles for everyone who lives and works at Whitecraigs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from Philip W (Cousin of Resident) published on 7 March 2023

Submitted via Website • Report

Overall Experience

In general a well-run residence, staff caring and attentive.
Lots of activities, both indoor and outdoor.
Always staff in residents' lounge and dining room checking on the wellbeing of residents.
Visits from the therapy dog (Dexter) are really appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from A M (Daughter of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

Mum has been in Whitecraigs Care Home dementia ward for over a year now. The staff are extremely caring and got to know Mum very quickly. As she is ninety years of age her needs have changed somewhat since she arrived and therefore so has the care and attention she requires. This has been done without

delay in order for Mum to be comfortable and happy at all times. Any communication and feedback is given in a professional and caring manner.
Admitting a loved one to a care home is no easy task but when you visit and are greeted with a big smile then you know you have done the right thing and chosen a great care home.

Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home

Your review means a lot to us and we’re delighted to hear about your experience. Our staff work really hard to create safe and happy homes for all our residents, making sure each person receives the very best care. Very best wishes, Renaissance Care

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from Margaret M (Niece of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

My auntie has been in the care home for a little over a year, and I thank my lucky stars I picked this place for her. Never having to deal with putting someone into care was a new experience for me. However, Whitecraigs management assisted me every step of the way and continues to do so. If I have any

questions or concerns, the actual care staff are, without a doubt, wonderful. My auntie is looked after by everyone so incredibly well, and she is so happy in the home, and you can feel that they really care about her, and nothing is a problem. They all work incredibly hard, and I feel they interact with her so much and with me too. Going in, they greet you with your name and always ask how you are and update you on how my auntie is doing. They also do so much for the residents, keeping them entertained and posting it all on the Facebook page, which is really great. I cannot thank them all for everything they do, including the kitchen staff, cleaners and anyone else who helps; they are amazing people.

Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home

Thank you for your lovely review, it’s really heart-warming to hear and makes us incredibly proud of all our people. Very best wishes to you and your family, Renaissance Care

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from Helen M (Daughter of Resident) published on 27 February 2023

Submitted via Website • Report

Overall Experience

My mum and dad have both lived in the care home and love it. Both parents had dementia and it was a very difficult for my brother and I to make the decision to move them to a care home. I knew when I visited the home this was the place for them, the staff welcomed us with a smile and a positive attitude.

Unfortunately, my mum passed away in November 2022, the staff were fantastic and amazing in helping to support my Dad and my family at a very sad and difficult time. My Dad continues to live a fulfilling life, enjoying each day and looking forward to what he can get up to with the staff. I work in the care sector as a manager and I couldn't have wished better for the care, love and attention my mum received and my dad continues to receive on a daily basis. Thank you all for the wonderful work you all do in challenging times.

Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home

Thank you for taking the time to leave your honest review of Whitecraigs. We know it can often be a very difficult time for families and we're delighted our wonderful staff were able to make this period a little easier. Very best wishes, Renaissance Care

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from A B (Daughter of Resident) published on 27 February 2023

Submitted via Website • Report

Overall Experience

I would like to thank all the staff at Whitecraigs Care Home for the care and patience in settling my mum in when she arrived.
The manager went above and beyond her duties in making sure my mum had everything she needed to make her feel at home.
This was a big change in all our lives, especially

Mum's, but I honestly can’t thank everyone enough for all their help.

Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home

Thank you for your review, delighted to hear your mum is enjoying her stay at Whitecraigs. Best wishes, Renaissance Care

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from A H (Wife of Resident) published on 23 February 2023

Submitted via Website • Report

Overall Experience

My husband has been in Whitecraigs Care Home for 8 months now. It was the hardest decision I had to make but the care and attention he receives are excellent, much more than I could have given him myself. The staff are so caring and inform me of everything that happens. The manager is always willing

to listen, even if it’s just to see how I’m doing and reassure me about things. My husband thinks the staff are wonderful and jokes with them. My mum was there for nearly 7 years and was so happy and content and enjoyed all the activities.
The main gripe I have is the Wi-Fi but thankfully it’s being dealt with. The home itself is constantly getting updated but the main thing for me is the care all the staff give. Well done to you all!

Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home

Thank you for taking the time to leave your lovely review. We're delighted to hear of the positive and supportive relationships built between residents (and their families) and the staff at the home, it's so incredibly important. Thank you again and very best wishes, Renaissance Care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from Ian S (Son of Resident) published on 17 February 2023

Submitted via Website • Report

Overall Experience

Our mum has been in Whitecraigs Care Home since Oct 2021 and settled into her new surroundings very quickly. This was achieved in the main by the staff and management understanding our mum's needs and being present to assist her with her daily living. Staff are charming, helpful and on hand when needed.

What was important for us was that our mum felt safe, secure, contented and treated with respect and dignity. The level of professional care that is evident on a daily basis doesn't happen by chance, staff are trained and competent but most important of all they demonstrate the right attitude for the job they do. There is a happy family atmosphere within Whitecraigs and as a relative of a resident there, it fills me with a sense of comfort that my mother is well looked after. In order to provide a balanced view of the facility. The one thing that isn't in doubt though is the caring and compassionate approach from all of the staff. Wifi could do with improvement and the ability to make telephone calls within the facility.

Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home

Thank you for your review and we're delighted to hear your mum is settling in well to Whitecraigs. It's lovely to have you as part of Renaissance Care, thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from R B (Granddaughter of Resident) published on 17 February 2023

Submitted via Website • Report

Overall Experience

My nana was in this care home only a few months before we had to move her because of how badly she deteriorated from being in Whitecriags. My nana was forgotten about at meal times and only got a shower/bath a handful of times. The care workers were too busy gossiping about each other every time I entered

the home and on one occasion I saw them doing each others hair instead of looking after the residents. The manager of this care home acts like she doesn't have a care in the world, every single time me and my family complained about something she never seemed to care or do anything about it. I wouldn't wish this care home on my worst enemy.

Reply from Kirstene Feenan, Head of Marketing at Whitecraigs Care Home

The staff at Whitecraigs Care home provide person-centred care and do their utmost to maintain and protect the dignity of all residents. They care for residents like they would their own loved ones.
Our staff group in the home are incredible people who do a wonderful - we’re proud to have them work as part of Renaissance Care.
The reviews on this page, coupled with the outcome of our most recent inspection by the Care Inspectorate, underline this commitment and the quality of care provided at the home.
While we do not publicly comment on individual situations, we can confirm that all complaints are treated seriously and investigated fully through official channels.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from Leah F (Granddaughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My grandparents were both in Whitecraigs Care Home and I cannot fault them at all. My nanny has now unfortunately passed away but my pappy still lives in the home and everything they do is exceptional. Pappy enjoys lots of activities, excellent meals, there is great staff and the place is immaculate

(the housekeeping staff really do not get enough credit for the work they do, it cant be an easy task). I cannot fault them at all and I am so glad we chose here to have our relatives spend the rest of their lives. Special mention to all of the staff in the Rouken Glen unit for being so kind and helpful to us as a family, (not just my grandparents in their care) nothing is ever a bother to any member of staff and everyone is more than willing to help if needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from D H (Son of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

It can be very daunting to find the right place for a parent in their later years that needs full-time care, so we went with Whitecraigs on a friend's recommendation, and we can't be happier. The care is second to none, and with a lively Facebook page showing all the activities, we are, in no doubt,

it's a tremendous place. Sure, there are a couple of things that need a wee bit of TLC and upgrading (windows, WiFi, but these are being addressed), but they don't affect the overall care, which is the most important aspect. One of the best things about Whitecraigs is that you can drop in at any time (out with protected meal times), so nothing is covered up for relative visits. Another good aspect is the low staff turnover which lets you and your loved ones build up a relationship with the staff, and we find this very Important. Highly recommended.

Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home

Thank you for your lovely review, it's always a pleasure to hear but more so we're delighted that you, and your family, feel so supported and welcome within Whitecraigs, that's what makes a great care home. Thank you again, Renaissance Care

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from Margaret M (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum has been in the care home since August 2019 and has been well cared for. Her every need has been met, and the staff keep me updated on all aspects of her daily life. Any time I phone, they are very pleasant and informative. Big, big thank you.

Reply from Kirstene Feenan, Marketing at Whitecraigs Care Home

Thank you for your review and great to hear how happy you and your mum are at Whitecraigs. Thanks again, Renaissance Care

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from T B (Daughter of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience

My mother was in this care home for just over 3 months, to say the least, I was fooled. My mother's dignity was taken by several staff members, my mum ended up in hospital, where she still is in hospital. The staff members including management are a clique, the things that do go on would make your hair

curl. I would not like anyone's loved one to suffer the way we have. I would not put anyone in there, in my opinion, the place should be shut down, never a call from the manager or anything to see how my mum was doing, it's an absolute disgrace.

Reply from Nichaela Richardson, Digital Marketing Executive at Whitecraigs Care Home

The staff at Whitecraigs Care Home provide person-centred care and do their utmost to maintain and protect the dignity of all residents.
The reviews on this page, coupled with the outcome of our most recent inspection by the Care Inspectorate, underline this commitment and the quality of care provided at the home. While we do not publicly comment on individual situations, we can confirm that all complaints are treated seriously and investigated fully through official channels.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from Morven H (Daughter of Resident) published on 16 May 2022

Submitted via Website • Report

Overall Experience

The staff are amazing - very caring and treat Mum with dignity and respect. The overall place looks a little shabby and could maybe be updated. The main gripe is Wi-Fi - the connection when video calling is awful! Mum's TV doesn’t get good reception either. Laundry requires attention too - clothes go

missing/wrong clothes returned!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Whitecraigs Care Home
from Louise M (Daughter of Resident) published on 9 May 2022

Submitted via Website • Report

Overall Experience

I came to visit my mum after not seeing her for 3 and a half years. The staff are so caring and welcoming, mum looked great with her hair done and dressed nicely.
Mum has dementia and won't talk much, however she communicates a little with the team at Whitecraigs as she sees them daily.
I live abroad

and it gives me great peace of mind knowing mum is well looked after and cared for 24/7.
The team at Whitecraigs are angels and did so much before, during and after Covid.
I'm very grateful and in awe of them all.
A huge thank you for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Renaissance Care in Glasgow City

Renaissance Care Locations in Glasgow City (1)

Renaissance Care Reviews in Glasgow City (33)

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Whitecraigs Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers