Renaissance Care in Lanarkshire | 2 Care Homes

Review of
Croftbank House
from Jacqueline L (Sister of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My sister has just completed her six month review, having moved into Croftbank in July24. Like many I'm sure, we her family worried how she would adapt to her new life having lived alone in her own house for some years. No need to worry. She often volunteers that she is so happy in her new surroundings.

She loves her little room with so many of her own things around her. Her door is open much of the time so that everyone who passes by can say hello and they do. She made friends immediately and they visit each other, share a dining table and go to activities and outings together. and at the end of the day she can close the door and cosy down with her TV. She has wi-fi so her family can chat to her - different folks every day on video calls (a boon for those with dementia). She just loves all the foods so beautifully cooked - old favourites and try something new. Wishlist-Shower in her room. All the staff are first class, friendly, welcoming and supportive of us too. What a relief.

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Review of
Croftbank House
from Nicola F (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mum went into Croftbank House in August 2024 and she settled very quickly and has been very settled ever since. She is treated extremely well by all members of staff who are very attentive to her needs.
As her daughter, it is very comforting to see her and to know she's safe and getting the best

care suited to her needs.
Many thanks.

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Review of
Croftbank House
from Derek M (Son of Resident) published on 2 February 2024

Submitted via Website • Report

Overall Experience

Our family is so happy that our mother is a resident at Croftbank. She is very happy there and the staff are very attentive and caring. We have some experience of other care homes and there is no doubt that Croftbank is one of the best in the region. The new home manager is determined to improve things

further through greater involvement of the families which is a fantastic initiative and we wish her well.

Reply from Kirstene Feenan, Marketing at Croftbank House

Hi there, we are delighted to hear how happy and comfortable your dad, and the family, are at Croftbank. It really is a wonderful home filled with amazing people. Very best wishes, renaissance care.

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Review of
Rosepark Nursing Home
from M H (Daughter of Resident) published on 2 February 2024

Submitted via Website • Report

Overall Experience

My review is (mostly) about the treatment of our family members (not my mother's treatment).
Most staff members are pleasant enough, but I have encountered 2 exceptions to that rule. One is just an all-round unpleasant person, with a combative attitude with me. For instance, being nasty with me, when

I reported one of my mother's possessions had gone missing, saying to me "Oh, that? It was in the office, but it's not there now!” As if to say: not my problem.
I informed her that if it was not found, then the home would be responsible for replacing it. My poor mother didn't lose it, and the family certainly didn't lose it. However, her attitude was deplorable. I think she is high up? But know she is not the care home manager. I've never seen this woman with a smile on her face!
The other staff member, I just observed being very sharp with a resident, when he wouldn't (or couldn't) physically comply with her request (she got frustrated with him).

Reply from Kirstene Feenan, Marketing at Rosepark Nursing Home

Thank you for your review. We’re disappointed to read that your experience isn’t the welcoming and supportive one that Rosepark is commonly known for. We’d like the chance to address the areas you mentioned and would love if you could arrange to speak with the home manager to discuss your concerns and help improve the service for you and your family. Best wishes, Renaissance Care

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Review of
Rosepark Nursing Home
from W L (Son of Resident) published on 26 June 2023

Submitted via Website • Report

Overall Experience

I have been visiting my mum in Rosepark since she was admitted six months ago. I would like to say, the staff greet you with a smile and make you feel welcome when you visit. Staff are caring to my mum and always available to chat and answer any questions on how she is. There's never a 'moan' or a feeling

that anything is too much when I ask them for anything for my mum. The place is warm, hospitable, bright and modern, which makes you feel that the staff and home care about the residents in creating a nice place to stay. I've spent a lot of time here, chatting to staff, when I visit my mum and always get offered a cup of tea and a snack. It takes the stress and worry of where your loved one is, knowing that people actually care and that you're not just a number to be forgotten about. In what was a very stressful time, having to find a suitable care home for my mum, it's taken a lot of the worry and stress away knowing that my mum is happy in a caring and loving environment.

Reply from Kirstene Feenan, Marketing at Rosepark Nursing Home

Thank you very much for your review. We're delighted to hear how much you enjoy your time visiting Rosepark and that your mum has settled in so well. Rosepark really is a lovely home with some wonderful people. Thank you again and very best wishes, Renaissance Care.

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Review of
Rosepark Nursing Home
from D K (Grandson of Resident) published on 2 March 2023

Submitted via Website • Report

Overall Experience

My grandmother has been in the home for five years. We chose Rosepark Nursing Home because of the excellent care that is given to residents. Staff are amazing very friendly alway speak and make time for the families that come to visit would highly recommend Rosepark.

Reply from Kirstene Feenan, Marketing at Rosepark Nursing Home

Thank you for taking the time to leave a review. We’re delighted that you’re happy with your experience at the home. Our staff take great pride in creating the very best homes where our residents can thrive.
Thank you again, Renaissance Care.

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Review of
Rosepark Nursing Home
from Scott M (Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

The carers have character and are friendly. Options for food are good. I enjoy the food very much, however fewer chips could be provided. I am pleased to be offered milk and fruit when I would like it.

Reply from Kirstene Feenan, Marketing at Rosepark Nursing Home

Thank you very much for your review and feedback, it means a lot.
We wish you the very best, Renaissance Care.

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Review of
Rosepark Nursing Home
from E P (Cousin of Resident) published on 10 February 2023

Submitted via Website • Report

Overall Experience

The staff at Rosepark Nursing Home are truly amazing. Everyone is so friendly and nothing is ever too much bother. It is lovely to see the bond they have with their residents. The meals provided by the kitchen staff are delicious and nutritious. The home itself is nice, bright and spotlessly clean.

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Review of
Rosepark Nursing Home
from Irene K (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum has been in Rosepark for a year and she gets excellent care from the staff. They spend a lot of time motivating the residents and they are well-presented as far as personal appearance goes. My mum's room is always spotless.

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Review of
Rosepark Nursing Home
from Agnes W (Friend of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My friend was in for 18 months. She was well cared for, and they made her feel wanted. She sadly passed away in 2022, but I highly recommend Rosepark. Also, made me feel welcome when I visited. The food was, the good carers were amazing, and also the domestics and nurses were amazing.

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Review of
Croftbank House
from R D (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum has only been in for a couple of weeks but the staff have been very welcoming and supportive to both Mum and my family. The whole process has been straightforward and I'm happy with the care she is receiving.

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Review of
Croftbank House
from Kirsteen W (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

The care home staff were very caring and gentle with my mother - who was not always easy to deal with or good at mixing. The staff always treated her with great care and dignity. She was a resident for two years and the family always felt she was safe and well cared for.

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Review of
Croftbank House
from Una B (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum is very happy there.
Both Mum and myself have been treated with respect and friendliness.
I am kept up to date with any health concerns or issues.
I consider it to be a cosy, friendly, loving place and all credit to the management and staff.

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Review of
Croftbank House
from Y D (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum has been here for nearly two years now, and it was due to Mum's condition that she was unfortunately not able to stay at home on her own. Since being here, my mum has flourished in herself, her confidence has grown, care is second to none, and most staff know my mum personally and can tell me

what she's been up to. The daily activities are fantastic, and residents are encouraged to take part; there is a wide variety of things to do, but Friday is a favourite as there is entertainment on, and they love the live music. I know that Mum does, for sure, kick her legs in her wheelchair - she still joins in. The surroundings are super clean and homely, and the staff take pride in this. The food is also super, and encouragement from staff to help residents who may need support is on hand. Staff are approachable and helpful to speak to with any inquiries or concerns that you may have. My family have been very happy at the change for our mum as she is super secure, relaxed, well looked after, and her needs met.

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Review of
Croftbank House
from A B (Daughter of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

My parent is well cared for by all the staff at Croftbank House. They all know her and call her by her name and treat her respectfully at all times. If I have had any concerns regarding my parent these have been dealt with in a professional and timely manner by the staff. They keep me updated on any

changes in my parent's health. I am very happy with the level of care she receives.

Reply from Kirstene Feenan, Marketing at Croftbank House

Thanks very much for your review and we're delighted to hear how well you and your family are with your parent's care. If there's ever anything you wish to discuss, our door is always open. Many thanks, Renaissance Care.

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Review of
Rosepark Nursing Home
from Helen M (Daughter of Resident) published on 30 January 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident in Rosepark Care Home since May 2021. She entered during lockdown, while this was extremely daunting and upsetting for me, I was kept informed at all times of my mum's progress. Since then, we as a family, have not regretted choosing Rosepark as the care she receives is first

class from all staff. Nothing is too much trouble and she is treated like family, which is reassuring to us.

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Review of
Rosepark Nursing Home
from F M (Daughter of Resident) published on 21 July 2022

Submitted via Website • Report

Overall Experience

My father has been a resident in Rosepark now for 5 months. I can only go on the care and support he receives and us, as a family, which is outstanding. Communication is great I am contacted as and when needed. Management are on the ball and so approachable and work on the floor with the team. The nurses

are fabulous and aware of my father's needs. Staff are great and work together which you can see the teamwork, nothing is a bother. I have extended family now and thank you for all you do. The kitchen staff are fabulous, so easy-going and helpful home baking is to die for. Always something going on - the team are as good as they get. Nothing is a problem and they find solutions to best support my dad or us, as a family. Teamwork and care delivery is outstanding. Always a friendly face and a cuppa. The cafe is open and great for a snack, drink and catch up with other families and residents. Outside area to relax with my dad is great, enabling us, as a family, to enjoy the cafe experience with the grandkids.

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Review of
Croftbank House
from Jean S (Daughter of Resident) published on 9 May 2022

Submitted via Website • Report

Overall Experience

I always find the staff very friendly and approachable. They keep me informed on all levels of my mother's care. I am very happy with the care my mother is given. I appreciate all they do for mum and let me know if she has any needs such as clothes and toiletries.

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Review of
Rosepark Nursing Home
from A M (Granddaughter of Resident) published on 1 March 2022

Submitted via Website • Report

Overall Experience

My gran died within two weeks of staying here. My gran was bed-ridden as per the doctor's orders. Incompetent staff decided to put my gran in for a shower (not a bath) on Thurs morn, proceeding then to the common room in her nightdress (without an ounce of consideration for her dignity). Staff stopped

me in the hallway to update my grans day. I was in complete shock - why my gran was moved (assuming staff should have reasonable skill and training to be employed here) would be a good decision, also against doctor's orders? Staff did not appreciate my shock; in fact, her retorts quickly became very bitchy! When I went upstairs, looked at my gran; I knew she was dying. I sent pictures to my mum, she arrived asap! When my mum questioned the manager, she had no knowledge of her staff's incapability or rationale. I then caught the staff talking and laughing about me in the resident's common room - professional?
No consideration that we were due to spend the weekend watching my gran die (on the Sunday). Wow.

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Review of
Rosepark Nursing Home
from M D (Daughter of Resident) published on 17 May 2021

Submitted via Postal Card • Report

Overall Experience

My parent has had a fabulous level of care since moving into Rosepark last year. His needs have been well anticipated and catered for. The staff have been caring, professional and compassionate from day one, this care has been extended to family. All decisions and plans are reviewed and discussed in

a timely manner. I would not hesitate to recommend to prospective residents/families.

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Care Homes Owned by Renaissance Care in Lanarkshire

Renaissance Care Locations in Lanarkshire (2)

Renaissance Care Reviews in Lanarkshire (41)

Croftbank House

Croftbank House

Croftbank House

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Rosepark Nursing Home

Croftbank House

Croftbank House

Croftbank House

Croftbank House

Croftbank House

Rosepark Nursing Home

Rosepark Nursing Home

Croftbank House

Rosepark Nursing Home

Rosepark Nursing Home

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