Elder Homes Ltd in City of Edinburgh | 2 Care Homes

Review of
Cluny Lodge
from Alison M (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My father moved into Cluny Lodge in January 2024. What a wonderful place, with amazing staff. He is so lucky to have moved there, and it has taken so much worry from me as well. Everyone in our family and friends too who have visited have commented on how impressed they are with Cluny, and especially

with the staff.
They treat everyone with respect and I really am so grateful for the care they give my father every day.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

Thank you for taking the time to write this review. We are always mindful that moving in to a care home is a big step, and we are pleased you have felt well supported by the staff here.

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Review of
Cluny Lodge
from Kenneth W (Son of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

My mother moved from home to Cluny Lodge early in 2022. She had a non severe but progressive dementia. The care and treatment she received at Cluny Lodge was exceptional from start to finish. All aspects of maintenance and care are first class. Her room was beautifully decorated, spacious and always

spotlessly clean. The standard of medical and general care was gentle and thorough. I honestly cannot think of a single time when I felt anything wasn't dealt with perfectly. They staff were proactive in including the family if they had any concerns and they supported us sensitively when my mother finally left us on her 95th birthday.

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Review of
Cluny Lodge
from A W (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

I have been extremely impressed with the exceptional care that my mother receives in this home. The staff and management are extremely professional, friendly and caring. My mother has settled easily and often admires her surroundings. The staff are excellent at keeping my mother comfortable and go

out of their way to try to meet her every need whether it is trying out equipment, adjusting her diet or medication. The new namaste sessions which involves massages, gentle music and calming scents have been very beneficial for my mother. They employ their own nutritionists and physiotherapists which means these needs are easily met in-house. There is always different staff popping in for a friendly chat or just making sure she is ok. The manager is very open and friendly and is very proactive at looking for any possible improvements. She is very visible within the home and knows each resident. I am kept very well informed about my mother's health and feel we are all part of one big family.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

We are so pleased that your experience has been so positive. We are keen to hear from people involved in the service we provide, to know how else we can develop. One of these ways has been Namaste Care, so we are delighted to hear these have been beneficial too.

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Review of
Cluny Lodge
from Guy S (Son of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My father suffered 2 strokes in late 2020, and after he was discharged from hospital in Edinburgh we had to find a care home at short notice. That turned out to be Cluny Lodge and how lucky were we that it was!
From Day 1, the level of care, attention and hospitality my father received was first rate.
That

despite dad arriving in February 2021 when COVID was in full swing.
Sadly, dad passed away after a short illness in September this year. 7-8 staff attended dad's funeral which says a lot. He had been resident in Cluny for 3 and a half years.
It's hard to single out anybody but special mentions are due to the Unit Manager; Staff Nurses; and 4 other staff members in particular. Also the Entertainment Team; the minibus driver; and a staff member on reception; - and all the Cluny Kitchen staff (dad loved his food!).
All under the watchful eye of the inimitable, the Group Care Home Manager.
Thank you for everything from all the family.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

Thank you so much for taking the time to write this lovely review. It is so good to know that you feel Cluny Lodge was the right place for your father and we were privileged to know him. We are grateful that you have mentioned so many different staff too - it really does take a team to support those who live here, and their families. Something the staff do so well.

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Review of
Chamberlain Road Nursing Home
from Lis C (Daughter of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

We moved our 95 year old mother to live in Chamberlain Road Nursing Home in July 2024. She lives with advanced dementia but is physically active. Prior to this, she lived at home with 24 hour care. The manager is excellent and demands excellence from all her staff. She listened to what our mum would

want for her room. The staff are all friendly and caring and our mum has thrived in their care. They were patient when she kept trying to leave at first and staff often take her out for walks. I really could not rate the home and staff highly enough.

Reply from Cheryl Henderson, Marketing Manager at Chamberlain Road Nursing Home

Thank you so much for this review. We always appreciate people taking the time to do this and are delighted that you have had such a positive experience. We are always keen to ensure people see the hard work of the staff and their person-centred approaches, so glad you have welcomed this too.

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Review of
Chamberlain Road Nursing Home
from A T (Son of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

Selecting a care home for my mother was one of the hardest decisions we have ever made. From the very start the manager and the entire team at Chamberlain Road Nursing Home showed empathy, care and compassion with, genuinely, my mother's best interests at the very heart of their thinking. This has continued

throughout. My mother is now settling in a lovely, clean, warm and bright ensuite room and really looks forward to three great meals a day having previously not had much of an appetite. She feels safe and secure and happy that her wishes are respected. We have found the management team always on hand to discuss any issues which arise from time to time and continue to proactively support my mother's transition to a care home setting encouraging positive social interactions through the varied group activities, 1:1 care plan and family liaison. Our thanks to the team for, in our experience, all their continued first-class care.

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Review of
Cluny Lodge
from J L (Friend of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

I had to find a care home for my mum's school friend three years ago after she had a mild stroke which meant she couldn't manage on her own at home any more. She always wanted to die of a heart attack on her beloved golf course and avoid ever having to live in a home, but a stroke caught up with her

before that happened. I still can't believe how lucky I was to find her a room in Cluny Lodge Nursing Home.
From the day she moved in to Cluny Lodge, every member of staff took time to get to know her well and treated her with dignity, respect and above all, care of the highest quality. She was always very happy living there and when the time came for end of life care the staff were absolutely fantastic.
Thank you all so much for looking after a dear old lady so very well.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

Thank you so much for taking the time to write this review. It is so good to know that, although things do not work out as your friend wished, she was still able to be happy living at Cluny Lodge. It is a privilege to do what we do.

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Review of
Chamberlain Road Nursing Home
from R G (Friend of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

From the first day that we visited Chamberlian House, we were welcomed by a caring and attentive staff.
We have always found the environment and care given to be of the highly quality.
There is a genuine interest and attentiveness shown at all times. We have never once been anything but delighted

with the service provided.

Reply from Cheryl Henderson, Marketing Manager at Chamberlain Road Nursing Home

Thank you for submitting this review. We are so pleased that you have found your experience positive and feel the staff have been attentive and positive. Your comment about genuine interest is lovely to read as this is something we strive for, here at Elder Homes.

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Review of
Cluny Lodge
from S K (Daughter of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

My Dad was a resident in Cluny Lodge Care Home for nearly 3 years until 2012 and my Mum for over 1 year until 2024. Both were looked after exceptionally well and so were my family and me. I would have no hesitation in recommending Cluny Lodge to anyone needing or having relatives needing extra care.

I would find it very difficult to find anywhere better than Cluny Lodge.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

Thank you so much for sending this review, and at such a difficult time, we do appreciate it and we will make sure the staff get to read the kind words you have written. We are pleased that we have been able to support you and your family during these times.

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Review of
Chamberlain Road Nursing Home
from Midge T (Friend of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

You instantly get a homely feeling when you enter the building. I visited the home for many years and the care, compassion, and friendliness shown to my friend never changed during that time. Every single member of the team contributed to looking after her every need. As a visitor, I was always made

more than welcome. Many thanks to the wonderful team.

Reply from Cheryl Henderson, Marketing Manager at Chamberlain Road Nursing Home

Thank you for your review - lovely to read that you felt that not only your friend, but you too were made to feel so welcome. Friendships are valuable and we are pleased to have been able to ensure yours was able to continue, even with your friend moving into Chamberlain.

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Review of
Cluny Lodge
from G C (Daughter of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

My Dad came to Cluny Lodge in January for restbite as my Mum was unwell.
We were as a family worried my Dad would not adjust to being in a care home!
However, to our surprise, he loves it and is still there 6 months on and very settled.
The nurses and staff are fantastic with my Dad and he is enjoying

all the attention! There are lots of activities to keep his mind busy and again the staff are so attentive to all the residents individually.
My Dad loves music so they encourage him to play his mouth organ, he loves to sing and has watched the nurses and carers all sing along with him.
It's a home from home and just like one big family.
The staff are all amazing and with my Mum too who visits most days.
The cleanliness and hygiene are impeccable.
Can't praise Cluny Lodge high enough its just excellent.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

We are so pleased that this huge decision for you all as a family, is working well. Music is a great thing and one we are committed to using more within both of our homes. Many thanks for taking the time to put this review in.

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Review of
Cluny Lodge
from Laura S (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

Our mum stayed at Cluny Lodge for 3.5 years. Throughout that time she received exceptional care and attention from the whole team - Nursing, Caring, Leisure, and Housekeeping staff alike. There is a high ratio of skilled and experienced staff to meet the needs of the residents. Everyone is very welcoming,

with a smile. Always time for a chat.
The kindness and compassion that was shown to our mum as she neared the end was second to none. Thank you

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

We do appreciate every review that we get and thank you for taking the time to do this. We are so pleased that the whole team has been able to be there for you and your mum at this time. We will make certain all the staff get a chance to read this too.

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Review of
Chamberlain Road Nursing Home
from Jo D (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

My mother was in Chamberlayne Road nursing home for 18 months until she died in April 2024. She was very reluctant to go there and was at times quite difficult, but the staff, without exception looked after her extremely well and with respect, and grew to love her despite her idiosyncrasies! An example

of the care which touched me very much was that they recognised that she had always enjoyed cooking and collecting recipes. She would discuss the meals with the chef, and he invited her to “help” in the kitchen for a day only 2 weeks before she died. The manager sent us a photo of her that day, looking happier than she had looked for some years. The staff was very kind also to us, her family, and we always felt the respectful love that they gave my mum. She could not have been anywhere better.

Reply from Cheryl Henderson, Marketing Manager at Chamberlain Road Nursing Home

Thank you for taking the time to post this review. Although moving into a care home can be a very difficult time for all involved, we are pleased the team made such a difference to your mum's time with us at Chamberlain. We are keen to make sure these important parts of each person's life are celebrated and developed during their stay with us too.

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Review of
Chamberlain Road Nursing Home
from R H (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

My Mum passed away two weeks ago after spending her last 10 months in Chamberlian.
From day one she participated in almost all of the activities which she loved. She looked forward to all her meals, varied and delicious. Her room was always cosy and clean and she felt happy and secure there. The staff

were not only very caring to her but also to myself, very much a home from home. I cannot fault any of the management or staff, they were so kind right to the very end. Thank you all so very much.

Reply from Cheryl Henderson, Marketing Manager at Chamberlain Road Nursing Home

We are so grateful that you have taken the time to write this lovely review, particularly as this is such a difficult time. To know we have helped support a person and their family during their last months is a real privilege and we are so pleased the food and activities were enjoyable during this time.

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Review of
Cluny Lodge
from Thomas A (Son of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience

We're extremely happy with the care provided by staff at Cluny Lodge. Their patience, kindness, and professionalism are exceptional. They have always kept us informed and involved us closely in any decisions regarding my mother's care. We're extremely grateful to them, and very glad to have found a

place for my mother in Cluny Lodge.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

Thank you for taking the time to write this review. It is always good to hear that the core skills of patience, kindness and professionalism are recognised within the staff team, we will make sure this important feedback is shared with them.

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Review of
Cluny Lodge
from E S (Daughter of Resident) published on 5 April 2024

Submitted via Website • Report

Overall Experience

My mother lived at Cluny Lodge for three and a half years. She was unwell when she first arrived and had some tricky medical complications, but she was quickly made to feel at home and the fantastic staff soon had her medical needs stabilised. She was very happy at Cluny, through a healthy diet, attending

exercise classes and going to the many social events on offer she blossomed and relaxed into life there knowing that the staff were looking after her every need. She loved sitting in the summer sunshine in the garden and I loved doing that with her too. We also enjoyed going out to nearby coffee shops and walking in the local area. As her daughter, I was also made very welcome to visit whenever I wanted and I too was made to feel part of the Cluny family. Mum made some lovely friends from both the staff and other residents. Her time at Cluny was certainly very happy and for that, I cannot praise the staff highly enough.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

Thank you so much for taking the time to do this review. It's so good to know that not only was your mother happy here, but that you were able to continue your walks and coffee shop outings during her stay. It is something we try to enable as much as possible, to ensure life can continue as normally as possible, whilst a loved one is living with the home.

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Review of
Chamberlain Road Nursing Home
from Irene Y (Resident) assisted by family/friend published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

The manager at Chamberlain Road Nursing Home is as sensitive as she is excellent in her work. She really does go above and beyond to lift my spirits by organising trips for me such as the cinema which is so kind and thoughtful. The entertainment evenings are so well thought out, casino nights etc.,

with great decor and staff costumes. My nutritional support worker understands my needs and is kind and sensitive with a great sense of humour. The staff in general really do take the time to get to know me and I have very good relationships with them. My friends and family are fine to come and go and I get out as much as I can either with them or the staff. I am very happy to be cared for here.

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Review of
Chamberlain Road Nursing Home
from Lindsey S (Friend of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

Chamberlain Road has been a godsend to my friend and the perfect place for her to move to since living alone became too difficult. The location is wonderful for shops and cafes and there is parking. This beautiful home is very tastefully decorated and the staff are very friendly and helpful to residents

and visitors alike. The manager is so kind and sensitive to all individual needs and takes special interest in all the residents, tailoring activities especially for them. I always feel very welcome and I've got to know many of the staff and nothing is too much trouble for them. There are always activities to get involved in and themed nights where the staff go all out to decorate the public areas and dress up. The menus are amazing and the staff have gone above and beyond to assist my friend with her nutrition. There is a very positive and fun vibe here yet it is also very professional with the latest technology for the resident's safety and comfort. Thank you to all staff.

Reply from Cheryl Henderson, Marketing Manager at Chamberlain Road Nursing Home

We are so pleased that your friend (and you) have found the move to be a positive one. Moving into a care home can be very difficult, but we hope to help the transition with some of the areas you have noted. We also hope you have been able to join in some of the activities too, as ensuring relationships can continue once someone moves into care is something we try hard to facilitate.

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Review of
Cluny Lodge
from Michael S (Son of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

My mother spent around 4 years at Cluny Lodge and in that time received a very high standard of care and support now withstanding the difficulty presented by covid. Cluny Lodge not only provides care and nursing facilities but also a wide range of activities, and organized trips and takes the trouble

to celebrate Christmas and other celebrations such as Burns Night with regular celebratory etc. The building and garden are kept in very good order and there is a strong and dedicated management team.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

Thank you for taking the time to submit this review. Big (and small) occasions are something we try hard to ensure are celebrated here at Elder Homes, so it is good to know this is appreciated.
The well-being of the whole person is important to us, so the further development of our social and leisure team will mean more activities and organized trips to come. This will enable us to ensure there is even more variety for more of those living at Elder Homes.

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Review of
Cluny Lodge
from Janet S (Respite Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

I went to Cluny Lodge for respite after an operation on my left hip and left arm after an accident. The care I received was outstanding. Constant attention to my medical needs and also excellent was the food, physiotherapy and group activities.

Reply from Cheryl Henderson, Marketing Manager at Cluny Lodge

Thank you so much for taking the time to write this review. We are pleased that we have been able to be a small part of your recuperation and hope you are back to your usual self very soon.

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Care Homes Owned by Elder Homes Ltd in City of Edinburgh

Elder Homes Ltd Locations in City of Edinburgh (2)

Elder Homes Ltd Reviews in City of Edinburgh (89)

Cluny Lodge

Cluny Lodge

Cluny Lodge

Cluny Lodge

Chamberlain Road Nursing Home

Chamberlain Road Nursing Home

Cluny Lodge

Chamberlain Road Nursing Home

Cluny Lodge

Chamberlain Road Nursing Home

Cluny Lodge

Cluny Lodge

Chamberlain Road Nursing Home

Chamberlain Road Nursing Home

Cluny Lodge

Cluny Lodge

Chamberlain Road Nursing Home

Chamberlain Road Nursing Home

Cluny Lodge

Cluny Lodge

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