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Imperial Healthcare UK Ltd Locations (3)

 

3 Care Homes owned by Imperial Healthcare UK Ltd

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Jubilee Court Residential Care Home

1 - 5 Eversley Road, Bexhill-on-Sea TN40 1EU 

17 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • 29 Rooms
St Michael's Rest Home

107 Cooden Drive, Bexhill-on-Sea TN39 3AN 

27 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • 40 Rooms
Homelea Residential Care Home

15 - 17 Lewes Road, Eastbourne BN21 2BY 

9.3 19 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 30 Rooms

Imperial Healthcare UK Ltd Reviews (63)

Reviews Posted for members of Imperial Healthcare UK Ltd

Overall Experience

  • 10
  • 7
  • 1
  • 0
  • 2

Date Published

63
2
5
7
56
Review of

Homelea Residential Care Home

from C S (Partner of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful the residents couldn't be treated better. Although the house could use some stronger air fresheners.

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Review of

Homelea Residential Care Home

from Donald P (Husband of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff show great empathy when dealing with residents and treat them with care so they can keep their dignity. It enables relatives to feel confident in the well-being of their loved ones.

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Review of

Homelea Residential Care Home

from S M (Daughter of Resident) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the care and attention that my mother is receiving since she arrived they are so friendly to us visitors always offering a cup of tea or coffee with biscuits and smiling.

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Review of

Homelea Residential Care Home

from Jane P (Sister of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my sister receives at Homelea.

Reply from Rae Cameron, Administration Manager at Homelea Residential Care Home

Thank you for your lifting comment. We strive to provide a wholesome experience at Homelea Care Home and we are pleased that we are able to make your sister happy and ensure that she receives the correct care.


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Review of

Homelea Residential Care Home

from S L (Daughter of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My review goes back till November 2023, as I only, now, feel I can comment truthfully, although my mum has been a resident at Homeleas for the last three years, things were not great; however, there have been significant improvements since the above date.

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Review of

Homelea Residential Care Home

from Eve-Marie L (Daughter of Resident) published on 1 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment my mum has received from the Homelea staff has been extremely caring, respectful and warm. She is treated as family, as an individual, her own preferences and choices understood and catered for. I cannot stress highly enough how grateful I am to the brilliant, responsive manager and the
wonderful staff for the kind support to both my mother and our relationship.

Reply from Rae Cameron, Administration Manager at Homelea Residential Care Home

Thank you for kind comments, we do like to make sure all our residents are treated with respect and dignity and are part of the Homelea family group. Our manager does all she can to make sure that the families are kept well-informed and that we have a cohesive relationship with all the people involved in each individuals care and needs. We are glad that you are happy with the way that we are looking after your mother.


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Review of

Homelea Residential Care Home

from G G (Son-in-law of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager is making lots of changes for the better. The home is a lot cleaner now and the staff are very friendly.

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Review of

St Michael's Rest Home

from Rebecca C (Daughter of Resident) published on 2 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is lovely to have a new manager at the home who is very proactive. There are now a variety of daily activities that the residents can interact with, with help of the staff - colouring, painting, skittles, beach ball for catch and throw, puzzles, singer and quiz master. It's lovely to see my mother
joining in and smiling.
The staff are very caring and attentive towards my mother. The home is kept clean, always a cleaner working away when I visit. The laughter and banter between the staff are so lovely to hear and see. I enjoy my visits with my mother and also seeing who I now class as my friends - the staff. Thank you so much for the way she is so well cared for and treated with respect.

Reply from Rae Cameron, Administration Manager at St Michael's Rest Home

Thank you for your comments in regards to St Michael's Rest Home. We endeavour to do all we can to make our home a home from home and stimulate the clients. We encourage family members to visit and engage with staff in all areas of the home. We are pleased that you are happy with the care that we are giving to your mother and also the fact you feel relaxed and comfortable when you visit.


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Review of

Jubilee Court Residential Care Home

from Julie R (Partner of Resident) published on 27 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner moved into the home a few weeks ago. He is happy, well looked after and enjoys sitting and talking with other residents and staff. The staff are very caring, and they have a good manager at the home.

Reply from Rae Cameron, Administration Manager at Jubilee Court Residential Care Home

Thank you for your comments, Julie. We do try to provide a home-from-home environment for all of our residents to help them to settle in. The staff enjoy the work they do to make sure that each client feels unique. The manager we have has been involved in care for a while and supports her team very well. I am glad to hear that your partner is enjoying his time in our home. I will pass on your comments to the manager and her team.


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Review of

St Michael's Rest Home

from Steven T (Son of Resident) published on 18 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care staff and management to be attentive to the needs of my mother. They have responded to her increased needs in terms of her dementia care and have supplied more specialised equipment as required. Also, the staff and management are supportive of the family as they are very much part
of the resident's journey.

Reply from Rae Cameron, Administration Manager at St Michael's Rest Home

Hello and thank you for your kind words about our staff and management team. We do all we can to make sure that each client we have in our care, is well looked after with support from families and other professionals. This enables us to make their stay with us a pleasant one.


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Review of

St Michael's Rest Home

from P C (Daughter of Resident) published on 9 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She and her late husband has been at St Michael's for over 5-years. I had felt the care and cleanliness had gone downhill, and I wasn't at all happy. Since the change of staff in the last month, I have noticed a huge difference, making her (102) more peaceful. I think previously, although she can't
express herself, she was very unhappy.

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Review of

Jubilee Court Residential Care Home

from C N (Mother of Resident) published on 7 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter was well and happy at first but now she is quiet and subdued, she is shaking so much now. At last, she has been given a ground floor room. She has a fear of stairs and this has been on all her notes from social services: (she was in a little attic room for over two years) the running of
the home has changed.

Reply from Ali Sepehri, Manager at Jubilee Court Residential Care Home

We follow the resident's choices and wishes at all times and communicate with family to update them due to medical conditions and what they need but we are expecting for family to understand more about service users and digest their medical condition which would be variable. I believe we have such a good team which are very caring and supportive to all residents.


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Review of

Jubilee Court Residential Care Home

from Jan H (Sister of Resident) published on 7 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No deaths due to Covid which is very pleasing. Considerate and helpful. Will relate to individual needs and caring appropriately. Always busy getting on with jobs.

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Review of

Jubilee Court Residential Care Home

from J L (Daughter of Resident) published on 7 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has become too difficult for me to cope with in my home on my own anymore. They were very helpful in making the transition for both of us as stress-free as possible. Obviously, visiting has been a problem for everybody, but we are kept up to date. Mum had a couple of problems, one being a fall,
but management were very efficient in looking after her and keeping me informed.

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Review of

Homelea Residential Care Home

from C S (Daughter of Resident) published on 13 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care at Homelea. She has been treated with kindness and respect. The staff and management have coped extremely well during the past very difficult year. They have kept up a very high standard of care and hygiene throughout.

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Review of

Homelea Residential Care Home

from A Y (Son of Resident) published on 18 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum received terrible care having many falls lying on the floor for hours. Most staff couldn't understand basic English. When we moved her, she had lost loads of weight and could not walk, no effort to help her walk. Her brand new clothes were all missing. When challenged, they refused to speak to
us, I could go on. This is a terrible place! Sorry Mum.

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Review of

Homelea Residential Care Home

from Sandra F (Daughter of Resident) published on 22 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Homelea Residential Care Home for over 2 years. The staffs and management do a brilliant job they are so caring and nothing is too much to ask them. They made my mum happy and my mum was happy living there, sadly my mum passed away though health issues. Homelea you're doing
a fantastic job keep up with the good work you all do, thank you so much for the care you gave my mum and made me feel so welcome as soon as l walk through those doors and with this covid_19. Staff and management are superheroes in my eyes, well done to you all, God bless to you all.

Reply from Georgina Colvin, Registered Manager at Homelea Residential Care Home

Thank you for your kind words. We are sorry for your loss however we thank you for the compliments and messages to the staff and Homelea.


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Review of

Homelea Residential Care Home

from Megan S (Granddaughter of Resident) published on 2 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I can't express enough how upset I am with the way this care home dealt with my beautiful Nanna. The constant lies they'd feed us with regards to what they've done/not done for my Nanna. Everything was just unnecessarily difficult in such a heartbreaking time with being her first time in a home after
a fall and a hip operation. Two external experts (paramedic and private hearing test) both personally raised their concerns with us regarding my Nanna's care, one of which made a formal complaint and raised a safeguarding issue (which is currently being investigated). When the care home received a complaint they automatically assumed it was us (her family) and rang us threatening the impact that our complaint will have on the manager's position there (we didn't even make a formal complaint, or raised any concerns to anyone at this point... but if we had, we shouldn't be directly contacted aggressively by the care home because of doing so). I could carry on but I'm restricted to 1000 words.

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Review of

Jubilee Court Residential Care Home

from J T (Wife of Resident) published on 12 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was sent home with the wrong towels, trousers and t-shirts.

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Review of

Jubilee Court Residential Care Home

from C F (Niece of Resident) published on 22 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live 200 miles away and don't manage to visit my uncle very often. However, I am kept informed by the staff who are always most helpful. Whenever we visit we are warmly welcomed. There is a very friendly, caring atmosphere and everywhere seemed very clean. The homemade cakes are delicious.

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Awards / Recognitions (0)

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Frequently Asked Questions about Imperial Healthcare UK Ltd

How many Care Homes does Imperial Healthcare UK Ltd own?

Imperial Healthcare UK Ltd own 3 Care Homes.

Which Imperial Healthcare UK Ltd Care Homes have the highest review score?

Homelea Residential Care Home, St Michael's Rest Home & Jubilee Court Residential Care Home have the highest review score.
Imperial Healthcare UK Ltd in East Sussex

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Imperial Healthcare UK Ltd to verify any information. View our terms and conditions.