How many Care Homes does Southcare Homes own?

Southcare Homes own 5 Care Homes.

Which Southcare Homes Care Homes have the highest review score?

Heatherdene Nursing Home , Grasmere Rest Home & Freshford Cottage have the highest review score.

Southcare Homes | 5 Care Homes

Review of
Heatherdene Nursing Home
from Gillian M (Wife of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My family and I are very satisfied with the care my husband received. I visited him every day, could spend as much time as I wished with him and he seemed content. It is a good community with a range of activities each week which help to keep the residents minds alert, with quizzes, general knowledge,

physical exercise, which visitors could join in. They always made an effort to get my husband up and into the day room and dining room. The food was excellent. When he died I was treated with care and compassion.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. We were glad to be able to care for your husband and welcome you on your visits.

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Review of
Grasmere Rest Home
from H J (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

We feel very fortunate to have found Grasmere. They are an exceptional team. There is a very open, warm, welcoming and homely atmosphere at the home.
All the staff are, without fail, considerate, caring and kind to my mother and us. Mum receives a very high standard of care. She enjoys the food, which

is varied and nicely presented. The activities and days out are well thought out and huge efforts are made to adapt activities to each residents abilities and to ensure everyone enjoys them.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your sweet, kind words. It means a lot to us all here at Grasmere that you feel so happy with the care that Mum is receiving!

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Review of
Grasmere Rest Home
from G C (Friend of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

We three ladies were given the huge responsibly of being LPAs for an able, fiercely independent mutual friend who had no family. We visited various homes and were delighted when we found Grasmere which seemed like a large family and aimed to cater for the individual. We have not been disappointed. The

manager has headed up a kindly, caring and compassionate staff team who have fed, worked with, stimulated, befriended and cared for all the clients needs since her arrival two and a half years ago. Always we have been impressed with the efficiency care and detail which the staff show to ensure the welfare of residents, whether it be medical, comfort, food, stimulation, activities or celebrations for anything and everything. She had a difficult start here, but kindly consistency won her over and she felt at home and became part of the Grasmere family.
We are so grateful for all that was done for her.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your heartfelt and thoughtful review, we truly appreciate you taking the time to share this with us. It means the world to us all here at Grasmere that you felt welcomed and supported through out. We understand how important it was for her to feel at home , and we are so grateful that our staff's kindness and dedication made a positive difference. Thank you once again for your support and trust.

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Review of
Lime Tree House
from C D (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

I am very happy with Lime Tree House. The staff have all been amazing and have encouraged mum to join in some of the very varied activities. Movement and meditation a particular favourite. The home is light and bright and the food excellent.

Reply from Rachel Southam, Home Services Administrator at Lime Tree House

Thank you so much for your lovely review. We really appreciate any feedback that is given.

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Review of
Freshford Cottage
from Mandy S (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mum was discharged from the Princess Royal Hospital - for End of Life Care on the 9th December 2024. Although my Mum's outlook very bleak on arrival to Freshford Cottage Nursing Home. In the 3 and a half months since she has been at Freshford Cottage - She has responded well to the treatment and

care given to her by all the staff that care for her. Since her discharge she has complex care needs and these are fully met by the Nursing Team and Carers.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you for your lovely review. We are pleased you are happy with the care your mum receives.

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Review of
Heatherdene Nursing Home
from R C (Friend of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

A friend of mine was admitted to Heatherdene last year. She was in very poor health and unable to swallow solid food. Since then the outstanding care and attention she has received have transformed her life. She now eats well, takes part in daily activities and every time I visit tells me how happy

and comfortable she is at Heatherdene. This home is clearly well managed with professional, friendly, caring, staff. I am very confident about the care my friend receives.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review, it is a pleasure to care for your friend and to welcome you when you visit.

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Review of
Freshford Cottage
from Neville C (Husband of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My wife has been at Freshford Cottage for four weeks now, and it has proved to be an excellent choice. It is homely and friendly, the staff are highly professional and very caring. Everywhere is beautifully clean and the food is very good. I don't think my wife could have been better looked after.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for your kind review. It has been a privilege to get to know you and your wonderful family. Your wife was a real pleasure to care for and will be sorely missed.

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Review of
Heatherdene Nursing Home
from Linda O (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Excellent nursing home where the staff are highly professional, caring, attentive to the wishes of the residents and their families. Beautiful building, nice rooms where residents can bring in personal items to make them feel more at 'home', immaculately clean. The meals are very good with a wide variety

of dishes. The activities are wonderful - bingo, sing along, quizzes, films, etc., all run by such a dedicated person who brings such energy, compassion and happiness to these communal sessions.
We could not have hoped for a better place for my Mum to be. We are truly grateful to the staff and the Management there.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. It is a privilege to care for your mum and a pleasure to see you on your visits.

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Review of
Heatherdene Nursing Home
from D M (Brother of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are pleasant, visiting my brother 3 times weekly. If I need care, this will be my first choice. This is the best home I have been to, his care needs are excellent, always clean and this is how a place for care should be.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It is a pleasure to care for your brother and welcome you when you visit.

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Review of
Lime Tree House
from G P (Son of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I am extremely happy with Lime Tree House and the staff are all amazing.
My mum is very happy here and really enjoys living here at her home
There are always activities to do here.
Lime Tree House is run extremely well.

Reply from Rachel Southam, Home Services Administrator at Lime Tree House

Thank you for your kind words and giving us such a wonderful review. We are so glad your mum is happy here with us at Lime Tree.

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Review of
Lime Tree House
from Andrew F (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Care has been excellent in general. The food is good and the care is very good. There have been one or two management issues which have been resolved. There are a good range of activities and staff are keen to get residents involved. The room is comfortable and kept warm with good views and lighting.

The are some good meeting rooms as well.

Reply from Rachel Southam, Home Services Administrator at Lime Tree House

Thank you so much for your kind words. I will pass this on to all the staff.

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Review of
Grasmere Rest Home
from John D (Stepson of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My stepmother was a resident in Grasmere for 8 years. She passed away in November 2024 at the age of 106.
The love and care she received at Grasmere was excellent. The whole atmosphere felt warm and welcoming on our visits. The lounge and rooms were always warm, clean and tidy and the choice of food

was good. We greatly appreciated the activities provided for the residents. We were always kept informed of any health issues that occurred and her needs were met.
The staff were always kind and helpful. I am so grateful that my stepmother spent her final years at Grasmere.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you so much for taking the time to share your thoughtful and heartfelt review. We are truly honoured to have been a part of her life for so many years and supported her through to her remarkable age of 106! Your kind words about our team, the environment and the care we provide are deeply appreciated. We take great pride in creating a warm, welcoming and safe space for our residents and it means the world to us that this was reflected in your experience. It was a privilege to care for your stepmother and we are grateful for the trust you placed in us.

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Review of
Grasmere Rest Home
from K T (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Our Mother has been at Grasmere for two years. The staff are very caring and always offer help, should the need arise. There are plenty of activities available to residents, that make life at Grasmere a friendlier place. The cleanliness of the living areas is always good and the quality of the food

on offer is to be commended. The open invitation for families to participate with residents at events or even meals is reassuring. There is a friendly feel to the environment felt when visiting residents. There is an online facility, that offers family members to look up various aspects of the residents in care. We are happy to have found Grasmere as a care home and hope that the home continues to offer the standards it has given during our Mother's stay.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your kind words! It truly means the world to us to know you're happy with the care your Mum is receiving. Our team is dedicated to providing compassionate and personalised care, we will always make sure we do our utmost to continue the high level of care here at Grasmere!

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Review of
Heatherdene Nursing Home
from D P (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

My late mother was a resident at Heatherdene Nursing Home for ten months. The level of care she was given was outstanding. Heatherdene is an immaculate home with caring staff. There is a daily well thought out entertainment plan and the meals served are of the highest quality. I am grateful and comforted

by the fact that my mother spent her final months at Heatherdene Nursing Home and cannot sing its praises enough.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It was a pleasure to know and care for your mum.

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Review of
Grasmere Rest Home
from R G (Son of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My mum has been in the care home since September. She arrived from hospital where she was struggling due to the lack of staff and she became a bed blocker and lost interest in everything and the ability to walk.
The care and attention to detail at Grasmere has been exceptional where my mum has thrived

and she is now very content there.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for such a wonderful review! We are so pleased with how amazingly Mum has done and we love having her here as part of the Grasmere family!

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Review of
Grasmere Rest Home
from S E (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

Very happy with the care, mum loves all the staff. Very well fed and any medical needs are picked up on. Seems very content, says her bed is comfortable so sleeps very well and she is warm and cosy. Thank you.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you for your kind words! It's a privilege you have trusted us to care for Mum. We are so glad you are happy and that Mum is enjoying it here with us.

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Review of
Grasmere Rest Home
from P V (Son of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

Our experience has been excellent, both my brother and I feel absolutely at ease knowing our mother is being looked after so well by the team at Grasmere. All the staff are compassionate professionals.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for your lovely feedback! We are so pleased to hear that you are at ease knowing Mum is well looked after, it is so important to us and also an honour to have your trust in Mum's care!

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Review of
Grasmere Rest Home
from Susan H (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Our family has had the best standard of care for our mum, I honestly don't think it could get any better and our mum seems so happy there. Whenever we go there she is always dressed nicely. She's always clean, her bedroom is always clean and tidy etc. The staff are nice and we always have a chat!
Thank

you so much.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

We are over the moon to hear that you are happy with the care Mum is receiving here at Grasmere! Our team truly values making connections and it's wonderful to know it is appreciated! It means a lot to us all to know you and your family have trusted us and we are love having Mum here.

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Review of
Grasmere Rest Home
from Jean W (Friend of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience

Our friend has been in Grasmere for over 2 years now. The staff have been able to address all the issues which have arisen very much to our satisfaction and for the welfare of our friend.
We are keen for our friend to remain at Grasmere as long as possible.
Regarding the rates below - we have observed

each item and would still say they are excellent. However, we still say costs are very high but are aware of the costs of maintaining a care home particularly where staff salaries are concerned.

Reply from Antonina Gont, Registered Care Home Manager at Grasmere Rest Home

Thank you for your kind words. We are thrilled to have your friend as part of our Grasmere family and we are committed to supporting her as long as possible. We appreciate your feedback and look forward to continuing to provide a great experience for all our residents.

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Review of
Freshford Cottage
from Penelope J (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My father, aged 95, spent 8 months in Freshford Cottage after discharge from hospital following a fall and, while he was still well enough to appreciate it, he enjoyed the view of the sea from his room. The staff were all very kind to him right up until the end, and while I was living abroad, several

people who visited him assured me that he was comfortable and cared for very well. End-of-life care is always a difficult time for everyone, but Freshford Cottage managed this phase of my dad's life in a kind and and professional manner.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you for taking the time to send us such a lovely review. It was an honour to care for your dad, he will be greatly missed by everyone here.

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Care Homes Owned by Southcare Homes

Southcare Homes Locations (5)

Southcare Homes Reviews (239)

Heatherdene Nursing Home

Grasmere Rest Home

Grasmere Rest Home

Lime Tree House

Freshford Cottage

Heatherdene Nursing Home

Freshford Cottage

Heatherdene Nursing Home

Heatherdene Nursing Home

Lime Tree House

Lime Tree House

Grasmere Rest Home

Grasmere Rest Home

Heatherdene Nursing Home

Grasmere Rest Home

Grasmere Rest Home

Grasmere Rest Home

Grasmere Rest Home

Grasmere Rest Home

Freshford Cottage

Awards / Recognitions (0)

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