Southcare Homes in East Sussex | 4 Care Homes

Review of
Heatherdene Nursing Home
from Gillian M (Wife of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My family and I are very satisfied with the care my husband received. I visited him every day, could spend as much time as I wished with him and he seemed content. It is a good community with a range of activities each week which help to keep the residents minds alert, with quizzes, general knowledge,

physical exercise, which visitors could join in. They always made an effort to get my husband up and into the day room and dining room. The food was excellent. When he died I was treated with care and compassion.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. We were glad to be able to care for your husband and welcome you on your visits.

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Review of
Lime Tree House
from C D (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

I am very happy with Lime Tree House. The staff have all been amazing and have encouraged mum to join in some of the very varied activities. Movement and meditation a particular favourite. The home is light and bright and the food excellent.

Reply from Rachel Southam, Home Services Administrator at Lime Tree House

Thank you so much for your lovely review. We really appreciate any feedback that is given.

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Review of
Freshford Cottage
from Mandy S (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mum was discharged from the Princess Royal Hospital - for End of Life Care on the 9th December 2024. Although my Mum's outlook very bleak on arrival to Freshford Cottage Nursing Home. In the 3 and a half months since she has been at Freshford Cottage - She has responded well to the treatment and

care given to her by all the staff that care for her. Since her discharge she has complex care needs and these are fully met by the Nursing Team and Carers.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you for your lovely review. We are pleased you are happy with the care your mum receives.

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Review of
Heatherdene Nursing Home
from R C (Friend of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

A friend of mine was admitted to Heatherdene last year. She was in very poor health and unable to swallow solid food. Since then the outstanding care and attention she has received have transformed her life. She now eats well, takes part in daily activities and every time I visit tells me how happy

and comfortable she is at Heatherdene. This home is clearly well managed with professional, friendly, caring, staff. I am very confident about the care my friend receives.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review, it is a pleasure to care for your friend and to welcome you when you visit.

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Review of
Freshford Cottage
from Neville C (Husband of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My wife has been at Freshford Cottage for four weeks now, and it has proved to be an excellent choice. It is homely and friendly, the staff are highly professional and very caring. Everywhere is beautifully clean and the food is very good. I don't think my wife could have been better looked after.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for your kind review. It has been a privilege to get to know you and your wonderful family. Your wife was a real pleasure to care for and will be sorely missed.

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Review of
Heatherdene Nursing Home
from Linda O (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Excellent nursing home where the staff are highly professional, caring, attentive to the wishes of the residents and their families. Beautiful building, nice rooms where residents can bring in personal items to make them feel more at 'home', immaculately clean. The meals are very good with a wide variety

of dishes. The activities are wonderful - bingo, sing along, quizzes, films, etc., all run by such a dedicated person who brings such energy, compassion and happiness to these communal sessions.
We could not have hoped for a better place for my Mum to be. We are truly grateful to the staff and the Management there.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. It is a privilege to care for your mum and a pleasure to see you on your visits.

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Review of
Heatherdene Nursing Home
from D M (Brother of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are pleasant, visiting my brother 3 times weekly. If I need care, this will be my first choice. This is the best home I have been to, his care needs are excellent, always clean and this is how a place for care should be.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It is a pleasure to care for your brother and welcome you when you visit.

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Review of
Lime Tree House
from G P (Son of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

I am extremely happy with Lime Tree House and the staff are all amazing.
My mum is very happy here and really enjoys living here at her home
There are always activities to do here.
Lime Tree House is run extremely well.

Reply from Rachel Southam, Home Services Administrator at Lime Tree House

Thank you for your kind words and giving us such a wonderful review. We are so glad your mum is happy here with us at Lime Tree.

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Review of
Lime Tree House
from Andrew F (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Care has been excellent in general. The food is good and the care is very good. There have been one or two management issues which have been resolved. There are a good range of activities and staff are keen to get residents involved. The room is comfortable and kept warm with good views and lighting.

The are some good meeting rooms as well.

Reply from Rachel Southam, Home Services Administrator at Lime Tree House

Thank you so much for your kind words. I will pass this on to all the staff.

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Review of
Heatherdene Nursing Home
from D P (Daughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

My late mother was a resident at Heatherdene Nursing Home for ten months. The level of care she was given was outstanding. Heatherdene is an immaculate home with caring staff. There is a daily well thought out entertainment plan and the meals served are of the highest quality. I am grateful and comforted

by the fact that my mother spent her final months at Heatherdene Nursing Home and cannot sing its praises enough.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It was a pleasure to know and care for your mum.

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Review of
Freshford Cottage
from Penelope J (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My father, aged 95, spent 8 months in Freshford Cottage after discharge from hospital following a fall and, while he was still well enough to appreciate it, he enjoyed the view of the sea from his room. The staff were all very kind to him right up until the end, and while I was living abroad, several

people who visited him assured me that he was comfortable and cared for very well. End-of-life care is always a difficult time for everyone, but Freshford Cottage managed this phase of my dad's life in a kind and and professional manner.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you for taking the time to send us such a lovely review. It was an honour to care for your dad, he will be greatly missed by everyone here.

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Review of
Freshford Cottage
from Karen M (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My mum has been with Freshford Cottage for the last few weeks. In that time she has received the best care. Staff have been so kind and caring, not only towards mum, but to me and my family too.
The home is very cosy and does not feel at all clinical. The rooms are lovely.
I can't thank the staff

enough for their kindness and support over the last few weeks and I know mum is in the best place for care.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for taking the time to send us such a lovely review.

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Review of
Freshford Cottage
from Elaine D (Power of Attorney of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

We were offered a room at Freshford following a diagnosis of terminal cancer and stage 4 dementia. From the moment we did the initial visit we felt very relaxed and comfortable with the home and the whole team. Every staff member is very caring and approachable, and understand the resident's needs.

Nothing is too much to ask and they communicate everything, good days and bad, which is refreshing. Home cooked food has gone down a treat, especially the desserts. They encourage residents to join in with activities and the whole place just has a lovely feel to it. A friend asked me after the first few weeks what I thought and I said that I would happily put my own mum there if the time came. Great bunch of staff and management. Thank you for caring.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for your kind words, it means a lot to us.

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Review of
Freshford Cottage
from Elaine B (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Our mother spent her last 8 days receiving end-of-life care, it was the best decision made. All staff we met were professional, and the care and compassion shown to our mother was excellent. Freshford cottage in Seaford is a wonderful nursing home.

Reply from Karli Andrew, Home Services Administrator at Freshford Cottage

Thank you so much for your review. It was an absolute honour to look after your mother towards the end of her life, she had a beautiful character. We wish you and your family well.

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Review of
Heatherdene Nursing Home
from Lorraine H (Relative of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My husband's aunt moved into Heatherdene about 3 months ago. We reside in Ireland and we recently travelled over to visit her. We were so happy to see how well she looked. The care she has received is exemplary. The care home is spotlessly clean and the staff are kind, welcoming and so professional.

We cannot speak highly enough of them all. My husband's aunt is in good hands and we look forward to many more visits to see her.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it was lovely to meet you all. It is a pleasure to look after you aunt and I am glad you are happy with her care.

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Review of
Heatherdene Nursing Home
from Jean T (Wife of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

The staff were fantastic, very caring and considerate. They could not have done more for my husband while he was in there. He was kept comfortable and very clean while he was there. They showed great compassion at all times.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you, Jean, for your lovely review. It was a pleasure to look after your husband and to get to know you.

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Review of
Highbury House
from Maria L (Wife of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

My husband was a resident there for 5 months on palliative and then end-of-life care. His room was beautiful and airy, he enjoyed the food and he felt very comfortable there. The staff is outstanding: caring, respectful, warm and professional. Cleaners, nurses, carers, cooks, social workers and maintenance

and administration people were all very supportive at the most difficult time of my life. I will be forever grateful. For the last month of my husband's life, I practically lived there and they became my friends. Thank you to them.

Reply from Victoria, Home Services Administrator at Highbury House

Thank you very much for your kind words. We were very grateful to have the pleasure of looking after your husband and to also welcome you into our home. We really value the high rating you have given our home and Team. Thank you.

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Review of
Freshford Cottage
from Diane R (Niece of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

So pleased our aunt was recommended to this Nursing Home from the local Hospital. The warmth, flexibility and support given to her has been amazing and our aunt can live out the rest of her days in comfort and kindness. Thanks on her behalf to all the staff.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for your kind words and the lovely review you have provided for us, we are very pleased to hear that you are happy with the care we provide your aunt.

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Review of
Heatherdene Nursing Home
from S R (Daughter of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

Wasn't the easiest person to help after the bleed on the brain. But with their care and kindness, she settled down.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your kind review, we were all very fond of you mum.

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Review of
Highbury House
from A P (Son of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

Thank you for all the great care you took of my Dad you made him very comfortable and happy. Unfortunately, my dad passed away last Wednesday from pneumonia after a short time of illness so we were unable to do the things we planned. We as a family will be forever grateful for the care that you all

gave so please let everyone know how much they are appreciated.
Thank you and kind regards.

Reply from Victoria, Home Services Administrator at Highbury House

We are very sorry to hear of the loss of your father, and we are sending you our condolences. Thank you for your review, and kind words which we will pass on to the team. We were very privileged to have your father stay with us before he was able to move closer to you.

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Care Homes Owned by Southcare Homes in East Sussex

Southcare Homes Locations in East Sussex (4)

Southcare Homes Reviews in East Sussex (201)

Heatherdene Nursing Home

Lime Tree House

Freshford Cottage

Heatherdene Nursing Home

Freshford Cottage

Heatherdene Nursing Home

Heatherdene Nursing Home

Lime Tree House

Lime Tree House

Heatherdene Nursing Home

Freshford Cottage

Freshford Cottage

Freshford Cottage

Freshford Cottage

Heatherdene Nursing Home

Heatherdene Nursing Home

Highbury House

Freshford Cottage

Heatherdene Nursing Home

Highbury House

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