Southcare Homes in London | 1 Care Home

Review of
Grasmere Rest Home
from H J (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

We feel very fortunate to have found Grasmere. They are an exceptional team. There is a very open, warm, welcoming and homely atmosphere at the home.
All the staff are, without fail, considerate, caring and kind to my mother and us. Mum receives a very high standard of care. She enjoys the food, which

is varied and nicely presented. The activities and days out are well thought out and huge efforts are made to adapt activities to each residents abilities and to ensure everyone enjoys them.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your sweet, kind words. It means a lot to us all here at Grasmere that you feel so happy with the care that Mum is receiving!

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Review of
Grasmere Rest Home
from G C (Friend of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

We three ladies were given the huge responsibly of being LPAs for an able, fiercely independent mutual friend who had no family. We visited various homes and were delighted when we found Grasmere which seemed like a large family and aimed to cater for the individual. We have not been disappointed. The

manager has headed up a kindly, caring and compassionate staff team who have fed, worked with, stimulated, befriended and cared for all the clients needs since her arrival two and a half years ago. Always we have been impressed with the efficiency care and detail which the staff show to ensure the welfare of residents, whether it be medical, comfort, food, stimulation, activities or celebrations for anything and everything. She had a difficult start here, but kindly consistency won her over and she felt at home and became part of the Grasmere family.
We are so grateful for all that was done for her.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your heartfelt and thoughtful review, we truly appreciate you taking the time to share this with us. It means the world to us all here at Grasmere that you felt welcomed and supported through out. We understand how important it was for her to feel at home , and we are so grateful that our staff's kindness and dedication made a positive difference. Thank you once again for your support and trust.

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Review of
Grasmere Rest Home
from John D (Stepson of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My stepmother was a resident in Grasmere for 8 years. She passed away in November 2024 at the age of 106.
The love and care she received at Grasmere was excellent. The whole atmosphere felt warm and welcoming on our visits. The lounge and rooms were always warm, clean and tidy and the choice of food

was good. We greatly appreciated the activities provided for the residents. We were always kept informed of any health issues that occurred and her needs were met.
The staff were always kind and helpful. I am so grateful that my stepmother spent her final years at Grasmere.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you so much for taking the time to share your thoughtful and heartfelt review. We are truly honoured to have been a part of her life for so many years and supported her through to her remarkable age of 106! Your kind words about our team, the environment and the care we provide are deeply appreciated. We take great pride in creating a warm, welcoming and safe space for our residents and it means the world to us that this was reflected in your experience. It was a privilege to care for your stepmother and we are grateful for the trust you placed in us.

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Review of
Grasmere Rest Home
from K T (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Our Mother has been at Grasmere for two years. The staff are very caring and always offer help, should the need arise. There are plenty of activities available to residents, that make life at Grasmere a friendlier place. The cleanliness of the living areas is always good and the quality of the food

on offer is to be commended. The open invitation for families to participate with residents at events or even meals is reassuring. There is a friendly feel to the environment felt when visiting residents. There is an online facility, that offers family members to look up various aspects of the residents in care. We are happy to have found Grasmere as a care home and hope that the home continues to offer the standards it has given during our Mother's stay.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your kind words! It truly means the world to us to know you're happy with the care your Mum is receiving. Our team is dedicated to providing compassionate and personalised care, we will always make sure we do our utmost to continue the high level of care here at Grasmere!

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Review of
Grasmere Rest Home
from R G (Son of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My mum has been in the care home since September. She arrived from hospital where she was struggling due to the lack of staff and she became a bed blocker and lost interest in everything and the ability to walk.
The care and attention to detail at Grasmere has been exceptional where my mum has thrived

and she is now very content there.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for such a wonderful review! We are so pleased with how amazingly Mum has done and we love having her here as part of the Grasmere family!

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Review of
Grasmere Rest Home
from S E (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

Very happy with the care, mum loves all the staff. Very well fed and any medical needs are picked up on. Seems very content, says her bed is comfortable so sleeps very well and she is warm and cosy. Thank you.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you for your kind words! It's a privilege you have trusted us to care for Mum. We are so glad you are happy and that Mum is enjoying it here with us.

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Review of
Grasmere Rest Home
from P V (Son of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience

Our experience has been excellent, both my brother and I feel absolutely at ease knowing our mother is being looked after so well by the team at Grasmere. All the staff are compassionate professionals.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for your lovely feedback! We are so pleased to hear that you are at ease knowing Mum is well looked after, it is so important to us and also an honour to have your trust in Mum's care!

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Review of
Grasmere Rest Home
from Susan H (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Our family has had the best standard of care for our mum, I honestly don't think it could get any better and our mum seems so happy there. Whenever we go there she is always dressed nicely. She's always clean, her bedroom is always clean and tidy etc. The staff are nice and we always have a chat!
Thank

you so much.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

We are over the moon to hear that you are happy with the care Mum is receiving here at Grasmere! Our team truly values making connections and it's wonderful to know it is appreciated! It means a lot to us all to know you and your family have trusted us and we are love having Mum here.

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Review of
Grasmere Rest Home
from Jean W (Friend of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience

Our friend has been in Grasmere for over 2 years now. The staff have been able to address all the issues which have arisen very much to our satisfaction and for the welfare of our friend.
We are keen for our friend to remain at Grasmere as long as possible.
Regarding the rates below - we have observed

each item and would still say they are excellent. However, we still say costs are very high but are aware of the costs of maintaining a care home particularly where staff salaries are concerned.

Reply from Antonina Gont, Registered Care Home Manager at Grasmere Rest Home

Thank you for your kind words. We are thrilled to have your friend as part of our Grasmere family and we are committed to supporting her as long as possible. We appreciate your feedback and look forward to continuing to provide a great experience for all our residents.

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Review of
Grasmere Rest Home
from Ronnie H (Son of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

On placing my mum in Grasmere after researching residential care in the area we came across Grasmere and was recommended by some friends as it had a good reputation and it didn't disappoint. My mum was rather challenging when she first went to Grassmere but the staff were so patient with mum and she

is now settling in nicely. Me and my family are so grateful and it really has put our minds at rest as we can see the change in Mum for the better.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your lovely review! We are so happy you feel at ease with Mum being with us. We are always here to help with anything you may need and are so pleased with how well Mum has settled in and love having her here at Grasmere!

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Review of
Grasmere Rest Home
from Marion W (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Very happy with the service provided.
The staff are great and go out of their way to help you. Mum has improved so much since being in this care home. I can honestly say we made the right decision to place her in this care home.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your review and kind words! We will continue to make sure we go above and beyond to support Mum and watch her improve every single day!

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Review of
Grasmere Rest Home
from K H (Friend of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

All the staff at Grasmere are excellent and experienced. They try their best to meet my friend's needs despite her very tricky demands. My friend has lived there for several years now and I feel that they know her very well.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you so much for your thoughtful review! We truly appreciate your kind words. It's our pleasure to care for your friend and to do our best to meet their needs. We are committed to providing compassionate and personalised support for all our residents and feedback like yours lets us know that this is recognised by loved ones which is so important. Thank you!

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Review of
Grasmere Rest Home
from Sally S (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Grasmere for over 3 years and we have been highly impressed with the care and kindness that Mum has received throughout. The staff are caring and attentive, showing warmth in their interactions with the residents. There is a good variety of entertainment and activities

and even outings to the local garden centre! The home invite families to events, even hosting a Fireworks Party this week which was a really intimate "Grasmere Family" resident/carer/family mix with all ages enjoying a superb display of fireworks. There is always a happy atmosphere in the home, often with music playing. Mum's room is always clean and tidy with fresh bedding and clothes daily. Mum always says how good the food is and it seems that her likes and dislikes are taken into account. The staff are always available to answer any questions that we have and we feel that Mum is safely and kindly cared for. Thank you to the Manager and all the wonderful staff at Grasmere.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for such a wonderful review! We are so happy to hear how reassured you feel with Mum being here at Grasmere. Knowing that you enjoy all the events we put on means so much to us, we know how important it is to make memories with your loved ones. We genuinely love having Mum with us and also how pleased you are with the care we provide at Grasmere, it means a lot to us that you feel reassured in the support we give. Thank you!

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Review of
Grasmere Rest Home
from J D (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

Since my mother moved in February 2024, she has enjoyed the caring surroundings and wonderful care staff. The activities in particular have been a very important part of her enjoyment and engagement. Regular outings and church visitors is also something that my mother really enjoys. Finally, I have

noticed how happy she is generally and is eating so much better and has maintained a good varied diet.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you so much for your kind words. We are so happy Mum is eating better, we see how much she enjoys the activities and outings, it's truly wonderful to see! We love having Mum here at Grasmere she brightens our day with her wonderful smile but it means a lot to us that you have seen how happy she is.

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Review of
Grasmere Rest Home
from Peter B (Son of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience

Very friendly staff, always willing to help Mum and keep on top of issues. Mum really likes the home-cooked food and likes all the activities that Grasmere run, especially the trips out to the garden centres.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your kind words. We are thrilled to hear Mum is enjoying the food and activities and that you've had a positive experience with our staff. It is always our goal to make sure our residents feel cared for and supported.

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Review of
Grasmere Rest Home
from D M (Daughter of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

I feel my relative receives a high level of personal care by thoughtful and considerate members of staff. The activity coordinator really knows the resident's capabilities and adapts tasks appropriately.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for your review, we are delighted to know you are happy with the care provided by us here at Grasmere.

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Review of
Grasmere Rest Home
from Alison A (Daughter of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My mother has now been a resident of Grasmere for almost 3 and a half years. She will be 98 next month and has increasingly poor sight, hearing and mobility issues that compromise her day-to-day living but she is so well looked after in Grasmere. She never ceases to praise the great care and good food

she receives. Grasmere is well-led and managed and we are all very grateful to the entire team for all their tender loving care to Mum. Thank you every one of you.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for sharing such a wonderful review. It is so important to us here a Grasmere that all residents are treated with love and care, and we are so happy that Mum feels well cared for.

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Review of
Grasmere Rest Home
from Elizabeth M (Daughter of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

Mother is content, consistently comments positively about quality of food and kindness of staff. Management is efficient and approachable and flexible concerning borrowing wheelchairs for family outings.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for leaving such a lovely review, we are so glad that Mum is happy here at Grasmere. We love having her here too!

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Review of
Grasmere Rest Home
from Robert B (Son of Resident) published on 24 May 2023

Submitted via Website • Report

Overall Experience

The care at Grasmere Rest Home Sutton is very good. I have every confidence that my mothers needs are being met in a professional and personal fashion.
The team are attentive to the residents needs and always helpful.
I would recommend this care home.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you, Robert, for your recommendation.
Will pass your lovely review to the team.

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Review of
Grasmere Rest Home
from Carla F (Daughter of Resident) published on 23 May 2023

Submitted via Website • Report

Overall Experience

Grasmere made the last 3 years of my mum's life happy and safe. She felt so loved by every single person there from the carers, to the domestic team, through to the entertainment, to the chefs through to maintenance and admin staff. Every single employee at Grasmere made her feel special.
Every evening

she rang me full of news of her day and all the fun she had and places they had taken her.
I can’t ever thank them enough for the care she received and for the support they have shown me also. She loved them all so much and I would recommend Grasmere to anyone.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for the lovely comments, Carla.
Mum was such a lovely woman, she will be greatly missed by all of us at Grasmere.

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