Coast Care Homes Ltd in East Sussex | 4 Care Homes

Review of
Whitecliff
from Lisa H (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in the home for over 2 years and I could not be more happy with her care. The staff are excellent from the cleaners through to the management team. Mum is well looked after, I am kept informed at all times, dignity and care is at the heart of the home.

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Review of
Whitecliff
from S B (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad arrived at Whitecliff in December 2024. The staff have been amazing. Wonderful people. Dad is very happy here. Warm, clean and welcoming home. Fantastic staff.

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Review of
Coast Care Centre
from Thomas E (Respite Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

This is the second stay I have had at Coast Care and again it was a lovely stay. The staff and the support they provide is exceptional. As a 23-year-old, it is always hard accepting care, especially having to go somewhere for a respite stay, however, the staff and management, they are all so welcoming.

The care and support the carers provide is great and they are always attentive to my needs, including being gentle when they can sense I am in pain. Shoutout to two staff members for always having a laugh and really understanding my care. I would recommend Coast Care to anyone.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Coast Care Centre

Thank you for your lovely feedback, I will ensure that I pass on your lovely feedback and kind words. Thank you.

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Review of
Whitecliff
from Katie V (Granddaughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Nan has settled very well and enjoys taking part in the activities and trips out. All staff are very friendly and helpful. Nan has a very nice room and has decorated it with items from home.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your kind words, I will ensure I pass these over to the rest of the team at Whitecliff.

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Review of
Coast Care Centre
from Paula Q (Daughter of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother was with you for approximately four weeks and was treated with care and dignity. She came to you straight from hospital and was very nervous. She was treated very well.

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Review of
The Whitebeach
from Anthony B (Husband of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been in full time care since the beginning of September an as a family we have found that the all round care given has been exceptionally good throughout the home.
My wife's cousins and friends who have visited found this to be the care with especially attentive staff given the type of

dementia my wife has. For my self knowing that she is in this safe and caring environment, gives me absolute peace of mind.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you very much for your kind words, I will be sure to pass them over to the rest of the team at Whitebeach.

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Review of
Whitecliff
from Sue T (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My mum has been in Whitecliff since January 2022. She is bedbound and they look after her with the upmost care and compassion. It was her 90th birthday at the weekend and although she hardly ever wakes up they went to town. They decorated her room with balloons, banners and even got her a tiara. They

also provided afternoon tea and made a wonderful chocolate cake. They even all signed a card for her. They really are the best.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

This was a real pleasure and we are so glad we was able to make your mums 90th birthday a special one . I will pass on your lovely comment to the rest of the team.

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Review of
Coast Care Centre
from Victoria M (Daughter of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum is very happy here. She always looks clean and cheerful. The food is very good. All the staff are delightful and there is always something going on.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Coast Care Centre

Thank you very much for your kinds words, I will ensure this is passed on to the rest of the team.

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Review of
The Whitebeach
from N T (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

The staff are fantastic, they always notify me about Dad and his medication and any events that are on and how he is doing.
The food is lovely, I could eat it myself looks amazing and the recent Hawaiian party in August was such a lovely time. The decor was great, singer, everything. Looking forward

to the Christmas party.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your lovely feedback, I will ensure I pass this over to the rest of the team at Whitebeach.

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Review of
The Whitebeach
from Amy L (Granddaughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff organised a lovely cream ta for my nan's birthday. From the decor to the delicious homemade food (the chef is an excellent baker!), it felt really special and we really appreciated it. Thank you!

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words, I will ensure I pass these on to the rest of the team at Whitebeach. Kind regards.

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Review of
The Whitebeach
from Sue L (Daughter-in-law of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

We celebrated my mother-in-law's birthday and was invited to afternoon tea which was very lovely indeed, wasn't expecting this at all. Well cooked cakes and nice sandwiches and scones and even baked a birthday cake. We were all really made to feel welcome, the staff came in to sing happy birthday too.

We were really happy with how she was well looked after. Well done. 10/10.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you very much for your kind words. I will ensure I pass these on to the rest of the team at Whitebeach.

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Review of
Whitecliff
from Julie H (Daughter of Resident) published on 6 October 2024

Submitted via Postal Card • Report

Overall Experience

Whitecliff has provided excellent care to my mother, who can be very unpredictable at the best of times! They have kept me informed and up to date. Fabulous care home and staff.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your lovely feedback, I willl ensure that I pass on your kind words to the rest of the team at Whitecliff.

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Review of
The Whitebeach
from M B (Daughter of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother has recently moved into The Whitebeach Care Home. The staff are friendly, warm and welcoming every time I visit (home manager and senior so professional and positive). All Mum's healthcare needs are being thoroughly assessed after moving in. Mum's list of activities and trips out are varied

and fun, supporting the individuality of each resident. I feel confident Mum's ever-changing needs will be met!

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words, I will ensure that I pass on your feedback to the team back at Whitebeach.

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Review of
Whitecliff
from D W (Brother of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

My sister settled into the home very quickly and is very happy. Staff are attentive to her needs and attempt to engage her in activities. She particularly enjoys the bus trips out. Any minor issues have been dealt with efficiently to our satisfaction. Feels like a home and not an institution. Credit

to all staff and management.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your kind words, I will be sure to pass this on to the rest of the team at Whitecliff.

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Review of
Whitecliff
from J L (Sister of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Very nice atmosphere, friendly staff. Nice to sit in the garden and have coffee with my brother. He seems very happy and the staff engage with him nicely.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kind words. I will pass this on to the rest of the team at Whitecliff.

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Review of
Whitecliff
from E T (Daughter-in-law of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

Attended the summer party and it was my partner's mum's birthday, we had such a nice time! All the carers are so welcoming and cheerful, they are so attentive and clearly enjoy looking after all the lovely residents. Thank you for a great day despite the rain!

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your kind words. I'm so glad you had a lovely time. I will pass on your feedback to the team at Whitecliff.

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Review of
Whitecliff
from M C (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

I am incredibly grateful to the dedicated team at Whitecliff for the exceptional care they provide for my mum.
Mum is only 65, and we were so scared of what a care home would do to her.
She has been a resident here for three years, and we could not imagine a better place for her.
The staff at Whitecliff

go above and beyond to ensure my mum's well-being and happiness.
One of the most heartwarming aspects of Whitecliff is how they celebrate life's special moments. They organize wonderful parties for all occasions, ensuring every resident feels included and cherished.
Each birthday is made memorable with a homemade cake and thoughtful presents, which always bring a smile to my mum's face. These personal touches mean the world to us and highlight the extraordinary efforts the staff put into making every day special.
We wholeheartedly recommend Whitecliff to anyone seeking a place where their loved ones will be truly valued and cared for.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you very much for your extremely kind words. I will ensure that I pass them over to the whole team at Whitecliff.

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Review of
Whitecliff
from Keirsten R (Son-in-law of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

Went to the Whitecliffe summer party. It was also my partner's mum's birthday. They could not have done any more to make us (a big family group) feel more comfortable and welcome.
They made it look effortless, constantly tending to the residents and ensuring they all had lots of fun.
In addition,

they made a fantastic cake for her. Thank you.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitecliff

Thank you so much for your lovely feedback. I will ensure I pass on your feedback to our team at Whitecliff.

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Review of
The Whitebeach
from Linda L (Partner of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting my partner at Whitebeach for nearly two years. During that time I have seen how all the residents are treated kindly and respectfully. Individual needs are catered for and the level of patience and courtesy displayed by all members of staff is exceptional.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your kind words Linda. I will share this with the rest of the team at Whitebeach.

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Review of
The Whitebeach
from T H (Relative of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience

Thank you for all you did to make the resident's last month more settled. The care taken to understand what the resident needed, what interested him and what did not was exemplary. The staff are very friendly - both to the residents and their visitors. The resident was a private person who didn't often

engage in joint activities, but at The Whitebeach he found himself with people who he wanted to be with, and for the first time in years he took part in activities and trips. It's a shame we didn't find you sooner. Highly recommended.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at The Whitebeach

Thank you so much for your extremely kind words; I will ensure that I pass on your kind words to the rest of the team at Whitebeach. Wishing you all the best. Kind regards.

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Care Homes Owned by Coast Care Homes Ltd in East Sussex

Coast Care Homes Ltd Locations in East Sussex (4)

Coast Care Homes Ltd Reviews in East Sussex (179)

Whitecliff

Whitecliff

Coast Care Centre

Whitecliff

Coast Care Centre

The Whitebeach

Whitecliff

Coast Care Centre

The Whitebeach

The Whitebeach

The Whitebeach

Whitecliff

The Whitebeach

Whitecliff

Whitecliff

Whitecliff

Whitecliff

Whitecliff

The Whitebeach

The Whitebeach

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