How many Care Homes does Warmest Welcome Ltd own?

Warmest Welcome Ltd own 8 Care Homes.

Which Warmest Welcome Ltd Care Homes have the highest review score?

The Borrins Care Home , Burley Hall Care Home & Westfield House Care Home have the highest review score.

Warmest Welcome Ltd | 8 Care Homes

Review of
The Borrins Care Home
from Clive H (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Mum moved in to the Borrins Care home in Oct 2023. She quickly settled in and I can say she saw The Borrins as 'home'. Mum wasn't cared for by staff, she was cared for by 'friends'. Whilst we are a close family, these friends became an extension of her daily social life, with wonderful interaction and

humour. The Borrins may not be a modern care home but the exceptional and attentive time given to mum was invaluable. What use are the newest and latest facilities, if it doesn't have compassion.

In her last couple of months in poor health, the care went up another level providing end of life care. And she left that home as impeccably dressed and made up, as the first day she walked in.

The outstanding care and approach starts with the care home manager and transcends down the line. There are just too many carers to mention special thanks to.

We got from the Borrins everything we hoped for and more. Thank you so much for caring for our mum and the friendship you provided her.

Reply from Sally Stones, Estates Manager at The Borrins Care Home

Dear Clive, Thank-you so much for your kind words about our home and especially our staff. Each resident means a lot to us and we are a small, family-run company who pride ourselves on providing the best care possible to other families and their loved ones. We have passed your review on to the Manager and asked that she shares this with her staff team. We wish you all the best. Warmest Welcome

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Borrins Care Home
from R W (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mum was in Borrins Care Home from March 2024. I instantly liked the home and I was made to feel very welcome. Mum's care was very professional and showed genuine love and care for her well-being and indeed my own.
Unfortunately, my mum ended up in an end-of-life care situation with the support

of the district nurse. This is when I saw even more of the workings of the home and the amazing staff. They cared for both my mum and myself at this time. In my mum's last days, I chose to stay by my mum's side. I'll never be able to thank the staff enough for what they helped me through. These people are just incredible and deserve far more than I'm sure their salaries reward them. They show a genuine love for others. Far more than 'just a job' I'll never forget the staff who cared for my mum and me at this time. I'm unable to put into words enough praise for the team at Borrins but they know what I'm trying to say. Thank you for everything. You're amazing people with hearts of gold. Bless you.

Reply from Sally Stones, Estates Manager at The Borrins Care Home

We are glad to have been able to help and comfort you and your Mother and are very grateful for your lovely words which we will pass onto the Manager and her staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Borrins Care Home
from Jane L (Daughter of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

Mum went into The Borrins during Covid following a broken hip. She settled in well and loved all the staff, the food, the company, and the activities. She had a new lease of life. During Covid the staff coped extremely well in very difficult circumstances. Mum enjoyed her time there and had a lovely

room overlooking the gardens where she could watch the squirrels and birds. When Mum suffered a series of strokes The Borrins staff gave her the most amazing care, love, and support including helping myself and my family cope. Mum decided she wanted to remain at The Borrins at the end of her life and she passed away peacefully in Feb 2024, she was surrounded by people who knew her so well. She received the most wonderful care, support, love, and attention during her final days. I cannot thank all the staff and management enough for the care she received throughout her time there. It does feel like a special place and one Mum called home.

Reply from Tracey Holroyd, Company chair at The Borrins Care Home

Thank you for taking the time to write us such a lovely review, we appreciate it, and we are very sorry for your loss.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield House Care Home
from Lorraine B (Daughter of Resident) published on 28 June 2023

Submitted via Website • Report

Overall Experience

My dad came to Westfield House Care Home after a short stay at another care home as that was a short-term placement after a very bad fall resulting in him losing a lot of his mobility.
He has been there for just under a year now and has made himself at home amongst the caring team at Westfield House.
More

than that, his confidence has grown once again - with the team encouraging him to use his iPad and one member of staff went out of her way to source a more modern mobile phone on her day off (so that all he had to do was go and pay for it and take the sim out of the one we bought him) so she could show him how to use it and get him up to speed.
Dad is one of the lucky ones that is able to have some independence and can when he feels up can walk up to the local shop or down a nice quiet lane to get some fresh air.
Long may his time be happy there.

Reply from Tracey Holroyd, Company chair at Westfield House Care Home

Thank you very much for taking the time to write a review for us - we really appreciate it and we're delighted that you're happy with the care that your dad is receiving at Westfield House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashgrove House
from M W (Daughter of Resident) published on 7 June 2023

Submitted via Website • Report

Overall Experience

My mum went to live at Ashgrove nearly a year ago, after quite traumatic circumstances. All the staff, especially two of them were just wonderful. They gave us limitless kindness, understanding and support and that continues every day whenever we need it.
Because of the staff, Ashgrove House, in my

opinion, stands head and shoulders above other care homes. It really does feel like a home from home. It has such a warm and friendly atmosphere, there is always laughter and chatter and it seems like one big happy family. My mum has flourished since she moved there and I feel confident that she has the best quality of life possible.
It's also reassuring to know that the staff have so much experience, knowledge and endless patience. It is very apparent how much the staff care about each of the residents and they go above and beyond to make their lives as happy and comfortable as possible. The manager is an inspiration. I can only imagine how challenging her role must be.

Reply from Tracey Holroyd, Company chair at Ashgrove House

Thank you for taking the time to post a review and we are delighted that you are happy with the care here at Ashgrove, it's really great to hear.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Burley Hall Care Home
from Robbin D (Brother of Resident) published on 18 April 2023

Submitted via Website • Report

Overall Experience

I am living in Switzerland and had made occasional visits to see my sister and her husband.
There were already clear signs that my sister required more attention and care than he could cope with. After the passing of the latter, it became even more urgent that she be in an institution with not only

professional care, but an environment to which she could still relate.
Burley Hall Care Home was the perfect solution. The attention they give to all of their residents is a real tribute to their professionalism, but perhaps more importantly, genuine respect and care for each and every individual.
My visit to Burley Hall last week only reinforced my admiration for the ongoing staff, who genuinely lighten the atmosphere for all of their residents, whilst remaining professional and understanding. Thank you and with great respect to your dedication.

Reply from David Mclean, Customer Service Adviser at Burley Hall Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your sister in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Burley Hall Care Home
from V P (Daughter of Resident) published on 10 February 2023

Submitted via Postal Card • Report

Overall Experience

Throughout mum's stay at Burley Hall, she was treated with kindness and dignity. Nothing was too much trouble for the staff and any issues were dealt with promptly. Mum came to see Burley Hall as her home and was very happy and content. Mum built up a good relationship with many of the staff who got

to know her well. Her end-of-life care was amazing - from management, carers, kitchen staff etc. Their kindness extended to all of the family. I cannot thank them enough. They made mum's last moments peaceful and comfortable.

Reply from Grace Langfield, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave your lovely comments. It is always nice to hear from family members feeling like their loved ones were so well looked after. Hopefully you have found peace knowing your mum was so comfortable and happy whilst in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield House Care Home
from C M (Daughter-in-law of Resident) published on 13 January 2023

Submitted via Website • Report

Overall Experience

The team have been wonderful in welcoming my father-in-law into Westfield House. They are a warm, friendly and caring team. He has been treated with dignity and respect and the staff have done their utmost to accommodate his wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield House Care Home
from Caroline B (Daughter of Resident) published on 12 January 2023

Submitted via Website • Report

Overall Experience

I cannot praise the manager and staff at Westfield House Care Home high enough. All the staff were amazing, so caring and thoughtful towards my mum and my dad who visited regularly. It was a very difficult time, particularly towards the end, but the love that they showed to my mum was awesome. Although

mum only went there for respite care, it became obvious that she would not be able to return home. The manager made sure that Mum stayed at Westfield until the end, where she was extremely well cared for and safe.
Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Crest Care Home
from Ronald R (Wife of Resident) published on 10 January 2023

Submitted via Website • Report

Overall Experience

I gave The Crest a five-star review two years ago when my wife moved into the home. I have no reason why I should change my opinion, the building is not the Ritz but it is comfortable, clean, warm and secure. The staff are excellent efficient and compassionate and the manager keeps us informed about

any issues. Well done to all keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Burley Hall Care Home
from S V (Daughter of Resident) published on 6 January 2023

Submitted via Postal Card • Report

Overall Experience

The care and thoughtfulness of all staff were exemplary, not only towards my mum but to the family too. Nothing was too much trouble, and we are so grateful to everyone and so pleased we chose Burley Hall.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Burley Hall Care Home

Thank you for your feedback. We are so happy we were able to help and support you all throughout.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Crest Care Home
from Diane B (Daughter of Resident) published on 4 January 2023

Submitted via Website • Report

Overall Experience

I cannot fault Mum's care in any way. Mum has been a resident for over 3 years and it has only improved over that time. I feel completely at ease that Mum is well cared for and happy.
I feel the manager and her team genuinely care about the residents and can't thank them enough.

Reply from Tracey Holroyd, Company chair at The Crest Care Home

Thankyou for your review, we're delighted that you are happy with the care that your Mum receives at The Crest.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ashgrove House
from Janice G (Daughter of Resident) published on 16 December 2022

Submitted via Website • Report

Overall Experience

Our dad was here for just under 2 years. He received the best and most personal care unfortunately that we couldn't give. The staff always knew who we were and talked to us lots and had good communication when doctors came. When dad passed they were compassionate and asked how we were, whereas they

looked after him 24 hours a day and could see they were upset but professional at all times. As a family, we wouldn't have wanted dad anywhere else and we are grateful for the care of all the carers and everyone who worked there. What an amazing job they did looking after him. We are very grateful and a massive thank you to everyone. Love from all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield House Care Home
from Jessica H (Daughter of Resident) published on 14 December 2022

Submitted via Website • Report

Overall Experience

My mum came to Westfield House for a short respite stay following multiple hospital admissions.
My mum was incredibly resistant to going, and it took her a while to settle in. However, I cannot praise the staff for their patience, understanding of some of the difficulties and caring attitude.
During

her stay, she had many appointments at the hospital that I couldn't always take her to due to living over 100 miles away. Even at short notice, staff were able to organise and chaperone her. I cannot thank them enough for this.
Very good communication with the manager, who was always available to offer advice.
Also, a special mention to three members of staff who my mum was particularly fond of. However, all the staff were amazing; I just cannot mention them all.
I was very sad when her stay came to an end, and I know even though she is pleased she is home, she misses the care she was given, not to mention the endless cups of tea and cake!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Crest Care Home
from David G (Respite Resident) published on 14 November 2022

Submitted via Postal Card • Report

Overall Experience

Very good visit - no complaints. The staff were excellent and the food was first-class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Straven House Care Home
from Tina H (Daughter of Resident) published on 31 October 2022

Submitted via Website • Report

Overall Experience

Mum has been in Straven House for two years now, recently becoming frailer and requiring palliative care. The staff are all very attentive, often popping in just to chat with her. The senior staff are very proactive and ensure families are kept fully informed and involved, even through the Covid epidemic,

they made every effort to facilitate visits wherever possible and excellent communication methods when it wasn't. It is a small home, which enables a cosy family feel whenever I visit. I am very happy with the care Mum receives.

Reply from Tracey Holroyd, Company chair at Straven House Care Home

Thank you for taking the time to publish a review for your Mum; we really appreciate it. We are delighted that you are happy with the care that your Mum receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Westfield House Care Home
from Nicola R (Daughter of Resident) published on 25 October 2022

Submitted via Website • Report

Overall Experience

My dad had a short stay of 12 days with Westfield House in September 2022. My dad has always been hesitant about spending time in a care home as he used to work in the industry and had some poor experiences.
My dad said that Westfield House was fantastic, the staff were lovely, warm, welcoming and

very friendly. He said that the food was "excellent" which is high praise from him
Following his stay at Westfield House, my dad is now asking to go back and live there permanently which is the highest compliment he can give them.
I would also like to say as a daughter of a service user I have been very happy with the care he received, the staff have been fabulous and welcoming and appear to have a genuine interest in their residents and want the best outcomes for them.
Thanks to all.

Reply from Tracey Holroyd, Company chair at Westfield House Care Home

Thank you for your review, we really appreciate it and we're delighted that you and your dad were happy with everything here at Westfield.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Burley Hall Care Home
from J T (Goddaughter of Resident) published on 19 July 2022

Submitted via Postal Card • Report

Overall Experience

My uncle has received wonderful care at Burley, on the Greenholme wing. The staff are always kind and compassionate. My uncle was always beautifully clean and shaved and looked well cared for. He always looked the same even when we were not expected. The staff attended to his every need with grace and

I would not hesitate to recommend Burley Hall. His final year at Burley was as happy as it could be for someone with advanced dementia. Thank you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Burley Hall Care Home

Thank you for your lovely review. We hope it is comforting for you to know that your uncle received the very best care at Burley Hall. Thank you again for taking the time to leave us your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Burley Hall Care Home
from D T (Daughter of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

My mother is currently a resident at Burley Hall. A variety of social activities are available for residents which will stimulate and help their general well-being. Many of these activities are within the home which residents are encouraged to participate in. The activities often have a theme and give

the opportunity to reminisce. Planned trips outside the home are also available and residents are invited to take part if they wish or are able.

Reply from Amanda Barnes, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel we have a variety of activities in and out of our home that all the residents can enjoy. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Borrins Care Home
from Christopher C (Son of Resident) published on 30 June 2022

Submitted via Website • Report

Overall Experience

Staff are top class - they really care, not just tick boxes, and they do a great job for my 91-year-old mum. Extra miles - you bet! Compassionate, professional and very approachable. I travel 250 miles to see mum. I trust The Borrins Care Home.

Reply from Tracey Holroyd, Company chair at The Borrins Care Home

Thank you very much for your review, we are delighted that you are pleased with the care that we give to your Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Warmest Welcome Ltd

Warmest Welcome Ltd Locations (8)

Warmest Welcome Ltd Reviews (213)

Reviews Posted for members of Warmest Welcome Ltd

The Borrins Care Home

The Borrins Care Home

The Borrins Care Home

Westfield House Care Home

Ashgrove House

Burley Hall Care Home

Burley Hall Care Home

Westfield House Care Home

Westfield House Care Home

The Crest Care Home

Burley Hall Care Home

The Crest Care Home

Ashgrove House

Westfield House Care Home

The Crest Care Home

Straven House Care Home

Westfield House Care Home

Burley Hall Care Home

Burley Hall Care Home

The Borrins Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Frequently Asked Questions about Warmest Welcome Ltd

How many Care Homes does Warmest Welcome Ltd own?

Which Warmest Welcome Ltd Care Homes have the highest review score?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers