Which 1st Care Ltd Care Homes have the highest review score?

Stubby Leas Nursing & Residential Home , Hawthorne Nursing Home & Orrell Grange have the highest review score.

1st Care Ltd | 4 Care Homes

Review of
Stubby Leas Nursing & Residential Home
from Martin W (Son of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Dad was admitted to Stubby Leas in January 2024, with dementia that included mobility and communication issues. His level of care required 1-to-1 attendance at all times.
Immediately upon arriving at Stubby Leas, it was palpable of the level of calm and engagement within the home. He did not take long

to settle, despite the incidences of reluctance to comply with assistance regarding his comfort, meals and hygiene. Whilst it was clear to us that his condition often meant he was a challenge to the staff, at no time did we ever perceive that he was unsettled, frightened or unhappy at being in the home.
Staff and management were open and honest as to challenges he had brought to them, any positive actions and activities he had achieved, and responsive to any queries that we put forward. We visited often throughout the week, and always felt welcomed.
When we lost Dad in December, the outpouring of love and respect for him was clearly shown. We are in no doubt of the good care they gave.

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Review of
Stubby Leas Nursing & Residential Home
from D N (Son of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My mum spent her final 18 months at Stubby Leas Nursing and Residential Home, initially it was a difficult adjustment for us all and my mum struggled to adapt due to dementia. However, the people there showed incredible compassion and support that helped her and my dad cope, especially on visits. Towards

the end of her life the dedicated care and treatment she was afforded was incredible and many of the staff took time out to come to her funeral. We're extremely grateful that a difficult time was made much more comfortable by the staff.

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Review of
Stubby Leas Nursing & Residential Home
from K C (Daughter of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

Mum has been in the home since February 2021, she was very poorly when she was sent there from hospital. The home have cared for Mum and she is now very well. The staff are always kind and caring towards her, they are always available to chat and to answer any questions we may have. The home always

have lots of things happening to keep the residents active. They keep us informed of any health issues I would just like to thank everyone for all the care they give to Mum.

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Review of
Hawthorne Nursing Home
from S J (Relative of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Was worried with my relative needing to go in to a care home that we would be excluded from his care, but the staff and management have been nothing but friendly and welcoming. He settled in immediately and the activities team and carers really made him as us feel at home. There's been a buzz about

the place recently and it's good to see everyone smiling and laughing with the residents

Reply from Jay Williams, Interim Manager at Hawthorne Nursing Home

Thank you for a positive review, we try to provide the best care that we can and I'm glad you feel that we working in the right direction.

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Review of
Stubby Leas Nursing & Residential Home
from Adele C (Stepdaughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

When your loved one suffers from dementia the last thing you want to do is add to their confusion. However, my family felt we had no other choice than to move my step-dad from Stubby Leas for his own physical safety (and my mother's mental well-being), so you can draw your own conclusion as to how incredibly

bad things were there. This place (sorry I can't call it a home) is owned and 'managed' by unscrupulous people who repeatedly insist they are totally blameless and beyond criticism. However in reality, believe me, nothing could be further from the truth.

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Review of
Stubby Leas Nursing & Residential Home
from Helen R (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

After a very long, hard twelve months and three care homes down, our mother arrived at Stubby Leas (with her four children in tow!) to the warmest of welcomes. We couldn't believe the instant change in Mom's behaviour and she soon settled into the loving caring environment. ALL members of staff show

such compassion and care for the residents and it is an enormous relief for us as a family knowing that Mom is in good hands, in a safe environment and getting the proper care she deserves. Mom is always clean and well-presented, the home-cooked food is superb and most of all Mom gets the attention that she relishes in. Mom is never short of visitors and we are all made to feel welcome whilst giving us space to spend quality time with her. We as a family can't thank you enough for your continued support and for the love and care Mom receives. Thank you.

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Review of
Stubby Leas Nursing & Residential Home
from Joanna S (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Dad has been in Stubby Leas since December 2022. From the day I met the staff when he was transferred from another home, I noticed that they actually really cared about my dad, comparing them to the awful staff at the previous home. I have never had any concerns, I know he is in good hands. The nursing

staff have always contacted me if there is the slightest concern about Dad's health etc. Having been in the home for numerous visits, you get a feel of a place, Stubby has got a good vibe, the staff do their best and take pride in their jobs and I cannot thank them enough.

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Review of
Stubby Leas Nursing & Residential Home
from Debbie M (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

My mom has been a resident since May 2021 admitted during Covid what I can say since that time and for the last few years is that she is very much loved by staff and is safe. The relief I feel knowing that she is safe and cared for helps me deal day to day as anyone with a relative in care will know.

All staff from management, care staff, nursing staff, activity ladies (fabulous) and kitchen staff are absolutely fantastic they treat my mom with dignity and respect and they are available to us as family members all the time and they are I would say, my extended family. The activities they put on daily and the family events are amazing. Any issues are dealt with promptly. They really go above and beyond.

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Review of
Stubby Leas Nursing & Residential Home
from Simon B (Stepson of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

My stepdad was let down very badly by this home. He suffered a really nasty leg injury which the home could (or would) not explain which was extremely worrying. As a result he was bed-bound for a month and this caused his mental state, which was already extremely fragile, to massively decline.
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were also "allegations" although not fully proven and dismissed by the care home and it's management team of: my stepfather's snacks being taken by staff: a staff member "possibly" causing my stepfather to be more alert to take his medication.
On top of the poor care given to my stepfather. My mother was also clearly distressed and upset at misplaced promises of improvement by the managers.
This is just one example of the many instances of wrong-doing at this home. The management are just awful in every conceivable way. My mother and I moved him to another home which could not be more different, thank goodness I am also not surprised by the sudden increase of "positive" reviews..?

Reply from Mkhu Mpofu, Home Manager at Stubby Leas Nursing & Residential Home

I am sorry to learn of your experiences at Stubby Leas NH. As a home we have had a lot of learning and changing in the last 12 months. There has been improvement in processes of care, monitoring and reporting of issues as they arise. We have provided a lot of training for our care staff to recognise and report injuries such as what your stepdad suffered, in a timely manner. We understand that our responsibilities as a service provider extend to the relatives and family and I am sorry to learn that your mother was distressed by all this. We have worked to improve on our customer service and encouraging our relatives to use our complaints/concerns routes as well as the open door policy to meet up with management to raise concerns. There has been a change of management and our aim is to continually improve in the care we provide for your loved ones.

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Review of
Stubby Leas Nursing & Residential Home
from L R (Wife of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident since December 2023 and settled in quickly due to the care and friendliness of the staff.
The booking system for visiting works well and means we can have a comfortable private visit.
All questions we have had, both medical and care-driven, have been answered promptly

and professionally. We also value proactive communication; being kept informed and updated without having to ask.
The building and gardens are secure and comfortable, the catering smells delicious and he clearly enjoys the meals on offer.
The respect shown to my husband is invaluable; the staff have taken time to learn about his life and career and adjusted to what he prefers and needs to feel comfortable.
The home smells like a home, rather than a clinical setting which is reassuring.
As a family, we have been relieved of a great deal of worry and heartache by knowing he is safe and looked after at Stubby Leas.

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Review of
Stubby Leas Nursing & Residential Home
from Brenda R (Daughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

My mom is a resident at Stubby Lea's Nursing Home. I can honestly say it's superb. They make my mom feel like it's her home. The staff are wonderful, an extended family to my mom and her family. The care, compassion and support are the best you could ever want for your parent.
Treating my mom with

dignity.
My mom is very well cared for, having homemade meals and fantastic activities, staff constantly communicate with residents never leaving them alone and personal hygiene and cleanliness are really good.
Safety is paramount for your loved one.
Management, nursing staff and carers care 100% from their hearts.

Reply from Tracey Aitken, General Manager at Stubby Leas Nursing & Residential Home

Thank you so much for taking the time to share your experience. We are delighted to hear that your mother's transition into Stubby Leas has been met with kindness and support. We understand how emotional and challenging this time can be, and it's heartening to know that our team has helped make it a little easier for you and your family. It is wonderful to see such a supportive family, we pride ourselves on providing a kind and caring environment and are always here for a chat and a cuppa.

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Review of
Stubby Leas Nursing & Residential Home
from Christine R (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Our wonderful mother arrived at Stubby Leas in July 2024, from the start Mom was welcomed by all the staff. Mom is so well cared for as well as being clean and well presented. All the meals are homecooked and are of a good standard. Mom has 100% attention every day and enjoys the day-to-day activities.

We as a family of four are made very welcome.

Reply from Tracey Aitken, General Manager at Stubby Leas Nursing & Residential Home

Thank you so much for taking the time to share your experience. We are delighted to hear that your mother's transition into Stubby Leas has been met with kindness and support. We understand how emotional and challenging this time can be, and it's heartening to know that our team has helped make it a little easier for you and your family. It is wonderful to see such a supporting family, we pride ourselves on providing a kind and caring environment and are always here for a chat and a cuppa.

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Review of
Stubby Leas Nursing & Residential Home
from Sue B (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

My mom has been a resident at Stubby Leas Nursing & Residential Home for almost 2 years! From the moment she arrived, she became more relaxed and her dementia behaviour improved vastly! This is all due to the wonderful carers who have ensured that they get to know my mom's every care need. The entertainment

staff are fabulous and always provide activities that we only dreamt that Mom would choose to participate in. The nursing staff are so caring and always keep us up to date with Mom's health. The management and admin team are second to none, they ensure that everything is provided for. All staff treat us as a family with the utmost respect and we now feel that we have all become firm friends! We as a family would have no hesitation in recommending Stubby Leas and we find so much comfort in knowing my mom has the best care possible! Thank you everyone!

Reply from Tracey Aitken, General Manager at Stubby Leas Nursing & Residential Home

Thank you so much for taking the time to share your experience. We are delighted to hear that you feel your mother is well cared for and has been met with kindness and support. We understand how emotional and challenging this time can be, and it's heartening to know that our team has helped make it a little easier for you and your family. Here at Stubby Leas we pride ourselves on being a family and welcome you with open arms. Our door is always open for support or just a chat.

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Review of
Stubby Leas Nursing & Residential Home
from Margaret E (Wife of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

We have now managed to get my husband moved from Stubby Leas after 18 months of ongoing complaints to the lack of care and safeguarding caused whilst residing at this property! My husband's wrist was fractured in November 2023, not put in the accident book, left for a week in agony but due to my insistence

he was finally X-rayed which showed a fractured wrist! Absolutely appalling behaviour on the management's behalf. He had to go through such a distressing situation, whilst not understanding what was happening to him because of his advanced dementia!
The manager and general manager leave a lot to be desired in their honesty and integrity towards anyone who questions their ability to look after their residents in a professional manner. When I raised concerns about my husband's welfare I was called a liar and ordered off the property, if I didn't comply the manager threatened me with the police. 78 years of age and threatened with the police, can you imagine how that made me feel?

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Review of
Hawthorne Nursing Home
from Alison L (Partner of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience

My partner has been in hospital since October 2023 he has a very complex condition. He has come into this care home to be assessed, going forward I can't fault the staff they are very friendly and are dealing with my partner's complex needs really well they take time out to listen and are also very

nice to me so far so good.

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Review of
Hawthorne Nursing Home
from Sarah H (Daughter of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

My dad was in Hawthorne Nursing Home because he had Alzheimer's and vascular dementia. The home itself may not look shiny and new, compared to some purpose-built homes, but the care and support the staff gave to my dad during his time there was first-rate. The staff were kind and compassionate and kept

me well informed about how my dad was doing. They were also always very friendly and made me feel welcome whenever I visited my dad.

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Review of
Hawthorne Nursing Home
from Norma H (Wife of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

My husband was a resident of Hawthorne for over 9 months until he passed away earlier this year. In that time I saw my husband treated with kindness and respect.
The nursing home is not modern with en-suite facilities. It is a converted vicarage with all its peculiarities, which makes it a challenge

for staff, but means it has a warm homely feeling for residents.
I was blown away by how quickly the staff reacted when my husband was not well, calling out ambulances and getting him to hospital very fast, which meant infections could be knocked on the head before they took hold. The support I received at these times was incredible. That sort of attention from staff is incalculable.
I have nothing but praise for all the staff at the nursing home who work as a team and make it a home for all those who cannot function any more in the world in which we live.
Staff that are kind, caring and compassionate is what makes a good nursing home and Hawthorne certainly is that.

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Review of
Orrell Grange
from John L (Son of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

Orrell Gange has cared for my father in the best possible way. All the staff are very hard working, friendly and extremely helpful.
The home is very clean and tidy, and my father recieved the most professional care.
Me and my family are very grateful.

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Review of
Orrell Grange
from B H (Daughter of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

We’d like to express our thanks and gratitude to you all for the wonderful care you provide to our Dad. We also value the respect and courtesy every member of staff extends to our Mum during her daily visits to see Dad, you really do make her feel part of the Orrell Grange family.
The nursing and

care staff regularly update us on Dad's care. Any concerns are discussed immediately as well as what’s working well for Dad and anything new, the team are trying to keep Dad as comfortable as possible. These are always two-way conversations and are input is always welcome and very much appreciated. Any interaction we have with the sub-teams; kitchen, domestic, laundry, entertainment, maintenance and administration are always polite, professional and nothing is ever too much trouble.
As a family, we are extremely grateful to you all knowing that our loved one is in very safe hands.

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Review of
Orrell Grange
from Elizabeth M (Daughter of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

We were happy with the care and support that our dad received during the two years he was a resident. His needs were listened to and catered for in respect of where he spent his time and the food he ate. Thank you.

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Care Homes Owned by 1st Care Ltd

1st Care Ltd Locations (4)

1st Care Ltd Reviews (36)

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Hawthorne Nursing Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Stubby Leas Nursing & Residential Home

Hawthorne Nursing Home

Hawthorne Nursing Home

Hawthorne Nursing Home

Orrell Grange

Orrell Grange

Orrell Grange

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