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Care Home Owned by 1st Care Ltd in Merseyside

8.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by 1st Care Ltd in Merseyside

1st Care Ltd Locations in Merseyside (1)

 

1 Care Home owned by 1st Care Ltd in Merseyside

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Orrell Grange

43 Cinder Lane, Bootle L20 6DP 

8.4 6 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Mental Health
  • 36 Rooms

1st Care Ltd Reviews in Merseyside (6)

8.5
1st Care Ltd has a Group Review Score of 8.5 (8.482) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to 1st Care Ltd must have a Review Score.

Overall Experience

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Review of

Orrell Grange

from John L (Son of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orrell Gange has cared for my father in the best possible way. All the staff are very hard working, friendly and extremely helpful.
The home is very clean and tidy, and my father recieved the most professional care.
Me and my family are very grateful.

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Review of

Orrell Grange

from B H (Daughter of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’d like to express our thanks and gratitude to you all for the wonderful care you provide to our Dad. We also value the respect and courtesy every member of staff extends to our Mum during her daily visits to see Dad, you really do make her feel part of the Orrell Grange family.
The nursing and
care staff regularly update us on Dad's care. Any concerns are discussed immediately as well as what’s working well for Dad and anything new, the team are trying to keep Dad as comfortable as possible. These are always two-way conversations and are input is always welcome and very much appreciated. Any interaction we have with the sub-teams; kitchen, domestic, laundry, entertainment, maintenance and administration are always polite, professional and nothing is ever too much trouble.
As a family, we are extremely grateful to you all knowing that our loved one is in very safe hands.

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Review of

Orrell Grange

from Elizabeth M (Daughter of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were happy with the care and support that our dad received during the two years he was a resident. His needs were listened to and catered for in respect of where he spent his time and the food he ate. Thank you.

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Review of

Orrell Grange

from G T (Son of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff treat residents like family and give a high level of care. Food is of a high standard, always clean. Residents are kept entertained at all times and nothing is a trouble to staff members, I would recommend this care home to anyone looking to place a loved one.

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Review of

Orrell Grange

from Maureen C (Daughter of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The culture, ways of working are excellent. This is due to the manager who engages herself with residents, their families and staff. It is clear her ethics and ways of working feed through to her staff. Mum was treated with utmost respect at all times. Everyone gave their utmost to help Mum despite
her being very close to the end of life. I cannot thank them enough.

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Review of

Orrell Grange

from T R (Daughter of Resident) published on 9 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful care home. We took our dad out of this care home because very very poor management, nursing and admin team. This care home is currently being investigated. Give vaccines without family consent. My dad passed away 2 months after he left here. I have reported this care home to the GMC, NMC, CQC
local MP, and the police. Needs urgent review and new management. I would like to say more but not allow on here, but it is all true. The owners 1st Care Limited do not carry out any independent investigations, they get the staff you have made a complaint about do the investigation.
Please do not send any of your family members here please!

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Awards / Recognitions (0)

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