How many Care Homes does Towans Care Ltd own?

Towans Care Ltd own 2 Care Homes.

Which Towans Care Ltd Care Homes have the highest review score?

The Towans & Castle Hill House have the highest review score.

Towans Care Ltd | 2 Care Homes

Review of
Castle Hill House
from Paulette J (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

We were so lucky to find Castle Hill and mum has lived here now for nearly two years. Everyone has been so supportive in that time. The atmosphere is always welcoming and the staff are so friendly and caring. The activities are so well planned, going above and beyond for the residents to have a wonderful

time. Everything is always covered from medical matters to laundry and beyond. The food is excellent and chef's birthday cakes a great favourite. The list of praise goes on! We cannot thank you all enough.

Reply from Lucy Ledger, Support at Castle Hill House

Thank you so much for your glowing review, we are incredibly proud of the effort every department puts into giving all our residents that little extra they all deserve.

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Review of
The Towans
from Ian H (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at the Towans for eighten months and the care she has received has been exceptional. The staff are all friendly, professional and genuinely care about the welfare of the residents. Everyone is encouraged to get involved in the many activities available and a wonderful family

atmosphere is achieved. The Towans is a very special place.

Reply from Lucy Ledger, Support at The Towans

Thank you so much for such a kind review, at The Towans we strive to create the home from home feel and when people mention the extended family atmosphere we feel as though we have achieved what we are aiming for. We will pass your wonderful comments onto our staff.

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Review of
Castle Hill House
from Jill S (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum moved into Castle Hill House in December 2024. We were so pleased she settled so well. She is 90 and needed more nursing than I could give at home. The staff are so nice, nothing is too much trouble. Thank you Castle Hill.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you for taking the time to leave such a lovely review. We are really pleased that your Mum has settled in so well to Castle Hill House. It is greatly appreciated when families take the time to review and pass on such wonderful comments about our teams, we will be sure to pass this onto them.

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Review of
Castle Hill House
from S C (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

After being discharged from hospital and unable to cope at home, dad has spent over eighteen months at Castle Hill House where he has been very well cared for. Everyone has been very supportive and always available to chat with him, establishing good relationships.
The home is in a nice setting, is

clean and welcoming with good facilities. A wide and regular range of entertainments is offered and visitors always felt welcomed.
Both the care team and management have communicated well with me as events unfold.
I am very grateful for the quality of care offered and friendly attitude of everyone at Castle Hill House.

Reply from Lucy Ledger, Business support at Castle Hill House

Thank you for such a lovely review, it means a lot of all of our teams to hear such positive words and receive recognition from our residents families. We are glad your dad settle in so well and is enjoying so many aspects to home life with us.

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Review of
The Towans
from C M (Respite Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Have been in care after a second hip operation and the quality and professionalism given here have exceeded all expectations. I cannot speak highly enough of each individual working here. I would recommend it to anyone. The Towans the help with recovery or to anyone who needs to come in as a resident.

Am very grateful to each on here. They treat each one in their care as special.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you so much for such a lovely review, we will be sure to pass your glowing review and incredibly thoughtful words on to our team who will all be so appreciative to hear your feedback.

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Review of
The Towans
from D R (Day Care) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Some Five months ago I started attending The Towans Care Home, for respite care, once or twice a week. I feel that the staff have been excellent in understanding my needs, and make me feel very welcome and safe in their hands. They are approachable and nothing is too much trouble for them. They work

very well together to support the residents and make us feel part of a family. The Towan's activities are quite outstanding and very well organised. We do various activities such as Tai Chi, entertaining games, like Name That Tune, and Musical Bingo. We have visiting singers and musicians, also Alpacas and Owls have come to see us, which is very interesting. The food is excellent, very well cooked and varied. I never expected everything to turn out so well and it certainly has opened my eyes. I've been, able to make new friends and attending The Towans has enriched my quality of life. I have no hesitation, whatsoever in recommending The Towans to anyone.

Reply from Lucy Ledger, Business Support at The Towans

Thank you for such a wonderful review. The staff and residents all really enjoy your company when you come in to see us. We will be sure to pass your wonderful comments on to the teams.

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Review of
Castle Hill House
from Joanne R (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad uses Castle Hill House for respite care and always returns home happy, full of praise for the staff and accommodation and always happy to go back. It's very reassuring for our family to know he is happy where he is.

Reply from Lucy Ledger, Business support at Castle Hill House

Thank you for such a lovely review, we will pass you wonderful comments onto our staff. We are so pleased you dad enjoys his time with us and hope to see him again.

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Review of
The Towans
from Jean B (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My mother moved into The Towans, for 2 weeks respite care, in November 2024, following a couple of falls in her home. The respite care was quickly converted to permanent residency as we were delighted with the home and care received. The staff are amazing. So kind, caring and cheerful. They are very

dedicated to the residents, helping them to live their best lives, in their remaining years. My mother hadn't wanted to move into care, but she was soon won over. She can't fault the care received. The food is excellent. Great choice for each meal with sensible, tempting portions. My mother had become quite isolated at home, seeing only her daily carers and occasional friends and family. She is now taking part in most of the activities. She enjoys the company of the other residents and has made some very nice friends. She even tried knitting recently, something she hadn't done for about 30 years. We couldn't praise The Towans highly enough. It's a wonderful home with superb staff.

Reply from Lucy Ledger, Business Support at The Towans

What can we say? That review has really touched us, such wonderful and thoughtful words. It means so much to our staff to hear what families have to say about the care their precious loved ones receive here. We are thrilled your dear mum wanted to stay at The Towans and love having you all as part of our extended Towans family.

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Review of
Castle Hill House
from Nigel E (Nephew of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

I'm very pleased with the standards, my uncle is very happy. Staff quick to spot anything wrong. The is always clean, with no smells that you can get. All the residents have a lovely time with entertainment they provide. Everyone on the staff is very friendly and helpful. I wouldn't want my uncle to

be anywhere else. Top marks.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you for such a wonderful review, it honestly means so much to all of us to hear families positive words and hear how appreciated all of our staff teams are. We will be sure to pass on your wonderful words to our staff.

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Review of
Castle Hill House
from Peter H (Husband of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

My dear wife has been a resident in Castle Hill House now for almost 4 years and my satisfaction and utmost thanks to all the staff grows and grows with each day. The facilities are all of the highest order as is the food and standard of care. I am continually awed at the generous behaviour towards

myself and the fabulous regard felt towards us both. There are many organised activities with outside visitors adding to the variety. I am so pleased that my wife is a resident in this outstanding care home.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you so much for such a heart felt review. We are so pleased to care for your wife and we all love having you both as part of our extended family here at Castle Hill House.

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Review of
Castle Hill House
from Helen M (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

As a family, we feel very fortunate that our dad is settled in such a lovely, privately owned care home. The staff are helpful, friendly, efficient and most importantly caring in their work. Walking into Castle Hill House you are always greeted with a smile and are made to feel welcome. It has a comfortable,

homely feel. Dad has a good size, light and clean room, with easy access to his bathroom and a nearby lounge. There's always an extensive range of activities on offer, the musical entertainment visits are a particular favourite for him. The food looks delicious too and visitors are always welcome, with no constraints on timings, which is beneficial as I live a distance away. Well done to everyone at Castle Hill, we appreciate your thoughtfulness and caring.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you for your glowing review of our home, the words of our resident's loved ones means so much to us. All of our staff departments work very hard to provide residents with outstanding provision across the board. We are very proud of all the teams and appreciate you taking the time to leave a review, we will be sure to pass your words onto the team.

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Review of
Castle Hill House
from Annie C (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

Mum moved into Castle Hill House in October, after trying a two week respite stay. She has settled in very quickly.
Mum regularly comments on how kind, friendly and helpful all the staff are and this fits with my experience when I visit. I have also found the senior staff to be very helpful and professional

whenever I have had a query, and they make sure I am kept up to date.
The activities are exceptionally well organised and varied and mum has been given a lot of support to get involved.
The kitchen copes well with mum's dietary needs.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you for such a thoughtful review, the words of our resident's loved ones means so much to us. All of our staff departments work very hard to provide residents with outstanding provision across the board. We are very proud of all the teams and appreciate you taking the time to leave a review we will be sure to pass it onto the team.

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Review of
Castle Hill House
from P B (Brother of Resident) assisted by family/friend published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

My brother and sister in law have been residents at Castle Hill House since March 2021. I live 250 miles away so am not able to make regular visits, but when I do I am welcomed and the atmosphere is good. I am kept informed by staff and have regular zoom calls with my relatives. Staff are kind and helpful

and seem to have a very good rapport with my relatives.

Reply from Lucy Ledger-Wielkopolska, Business supoort at Castle Hill House

Thank you so much for taking the time to leave such a lovely review for our team. We are so happy to be able to give families who live further afield support and reassurance while caring for their loved ones.

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Review of
Castle Hill House
from Graham B (Son of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum enjoyed her stay and found that all the staff at Castle Hill House were friendly and very helpful. She is looking forward to staying again.

Reply from Lucy Ledger-Wielkopolska, Business support at Castle Hill House

Thank you for taking the time to leave us a review, we will pass your lovely comments onto the staffing teams. We are all looking to seeing your mum again too.

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Review of
Castle Hill House
from C S (Son of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

The home looked after my mother beautifully for almost three years. The staff were lovely. We were very fortunate to find this home. Recommend strongly.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you so much for your lovely review. It means so much to us when family members express how pleased the are with the care provision received.

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Review of
Castle Hill House
from Jayne W (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Mum is generally very happy at Castle Hill House and any complaints from her are really just because she's having an off day rather than anything ongoing. I find the staff extremely friendly and helpful to her. The home does not seem to rely heavily on agency staff so there are always familiar people

around which must be good for residents with dementia. The surroundings at the home are pleasant and everything seems well organised, especially the amount of activities on offer which mum enjoys. I find any issues I need to raise are promptly dealt with. My only negative comment is the call system in operation which means an almost constant background noise of the call bell ringing. Also, I have only given 4 stars for cleanliness as there are sometimes cobwebs in Mum's room and bits and pieces of things she has dropped left under the bed.

Reply from Claire Cooper, Deputy Manager at Castle Hill House

Thank you for such positive feedback. It is always good to hear that people are pleased with what we are doing. We know we have a fantastic staff team and its lovely to have their efforts mentioned. We will pass on your comments. Your feedback is appreciated and has enabled positive changes to our clean teams paperwork, auditing and checks. The call bells can be notably during our busiest times of the day, as we have high demands at particular times of the day, one being the morning for the big rush to all be up and dressed ready for our very popular daily activities. Call bells are regularly monitored and often it is a case of multiple calls, sometimes overlapping and sometimes one after the other. It is important that all our residents to know they can call for help whenever they need so we do encourage use of the call bells. We will continue trying to improve response times to the call bells.

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Review of
Castle Hill House
from N S (Niece of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident at Castle Hill House for approximately 13 years. He is very happy at Castle Hill. He doesn't participate in any of the organised activities, but that is his choice and he is happy not to do so. He seems to enjoy his food, and when I have visited him at meal times, I have

commented on how the food looks very nice. The staff I have met seem very kind and friendly, which is very important. My only negative comment is that his walls could do with a coat of paint, but I think the home is aware.

Reply from Careen Harris, Manager at Castle Hill House

Thank you for your lovely comments and your input regarding the decor. We have agreed, with the resident, a plan for redecoration that works around their preferences.

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Review of
Castle Hill House
from J W (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum is settled and content at Castle Hill. She is well looked after. She enjoys the activities and the company. Her room is comfortable and she has her own ensuite.
She particularly enjoys her meals.

Reply from Lucy Ledger, Admin/Accounts at Castle Hill House

Thank you for the lovely review. We are always pleased to hear how well people's loved ones have settled into Castle Hill House, we will be sure to pass on your remarks to our teams.

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Review of
The Towans
from S W (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

My mum has been at The Towens Care Home for almost a year now. The change in her is wonderful to see. She is happier healthier and a lot more social. I can't praise the care staff enough for the first-class care they give to Mum. The towens always have activities each day for the residents to take part

in which Mum loves and she's always looking forward to meal times as she tells me the food is lovely. I really can't fault the excellent care she receives.

Reply from Sophie F, Care Manager at The Towans

Thank you for such a glowing review, reading people's reviews is honestly such an encouragement to us. It really is our pleasure to care for your mum & it is wonderful to see the smile on her face during all the activities she participates in.

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Review of
Castle Hill House
from S S (Resident) assisted by family/friend published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

1st class service, very attentive to my husband. Nothing too much trouble. Well looked after.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you for taking the time to leave a review for us, we are always so pleased to hear when people are happy with the care received and so proud of all the teams that look after every need the residents have.

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Care Homes Owned by Towans Care Ltd

Towans Care Ltd Locations (2)

Towans Care Ltd Reviews (88)

Castle Hill House

The Towans

Castle Hill House

Castle Hill House

The Towans

The Towans

Castle Hill House

The Towans

Castle Hill House

Castle Hill House

Castle Hill House

Castle Hill House

Castle Hill House

Castle Hill House

Castle Hill House

Castle Hill House

Castle Hill House

Castle Hill House

The Towans

Castle Hill House

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