Towans Care Ltd in Cornwall | 1 Care Home

Review of
Castle Hill House
from Paulette J (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

We were so lucky to find Castle Hill and mum has lived here now for nearly two years. Everyone has been so supportive in that time. The atmosphere is always welcoming and the staff are so friendly and caring. The activities are so well planned, going above and beyond for the residents to have a wonderful

time. Everything is always covered from medical matters to laundry and beyond. The food is excellent and chef's birthday cakes a great favourite. The list of praise goes on! We cannot thank you all enough.

Reply from Lucy Ledger, Support at Castle Hill House

Thank you so much for your glowing review, we are incredibly proud of the effort every department puts into giving all our residents that little extra they all deserve.

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Review of
Castle Hill House
from Jill S (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum moved into Castle Hill House in December 2024. We were so pleased she settled so well. She is 90 and needed more nursing than I could give at home. The staff are so nice, nothing is too much trouble. Thank you Castle Hill.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you for taking the time to leave such a lovely review. We are really pleased that your Mum has settled in so well to Castle Hill House. It is greatly appreciated when families take the time to review and pass on such wonderful comments about our teams, we will be sure to pass this onto them.

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Review of
Castle Hill House
from S C (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

After being discharged from hospital and unable to cope at home, dad has spent over eighteen months at Castle Hill House where he has been very well cared for. Everyone has been very supportive and always available to chat with him, establishing good relationships.
The home is in a nice setting, is

clean and welcoming with good facilities. A wide and regular range of entertainments is offered and visitors always felt welcomed.
Both the care team and management have communicated well with me as events unfold.
I am very grateful for the quality of care offered and friendly attitude of everyone at Castle Hill House.

Reply from Lucy Ledger, Business support at Castle Hill House

Thank you for such a lovely review, it means a lot of all of our teams to hear such positive words and receive recognition from our residents families. We are glad your dad settle in so well and is enjoying so many aspects to home life with us.

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Review of
Castle Hill House
from Joanne R (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Dad uses Castle Hill House for respite care and always returns home happy, full of praise for the staff and accommodation and always happy to go back. It's very reassuring for our family to know he is happy where he is.

Reply from Lucy Ledger, Business support at Castle Hill House

Thank you for such a lovely review, we will pass you wonderful comments onto our staff. We are so pleased you dad enjoys his time with us and hope to see him again.

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Review of
Castle Hill House
from Nigel E (Nephew of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

I'm very pleased with the standards, my uncle is very happy. Staff quick to spot anything wrong. The is always clean, with no smells that you can get. All the residents have a lovely time with entertainment they provide. Everyone on the staff is very friendly and helpful. I wouldn't want my uncle to

be anywhere else. Top marks.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you for such a wonderful review, it honestly means so much to all of us to hear families positive words and hear how appreciated all of our staff teams are. We will be sure to pass on your wonderful words to our staff.

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Review of
Castle Hill House
from Peter H (Husband of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

My dear wife has been a resident in Castle Hill House now for almost 4 years and my satisfaction and utmost thanks to all the staff grows and grows with each day. The facilities are all of the highest order as is the food and standard of care. I am continually awed at the generous behaviour towards

myself and the fabulous regard felt towards us both. There are many organised activities with outside visitors adding to the variety. I am so pleased that my wife is a resident in this outstanding care home.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you so much for such a heart felt review. We are so pleased to care for your wife and we all love having you both as part of our extended family here at Castle Hill House.

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Review of
Castle Hill House
from Helen M (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

As a family, we feel very fortunate that our dad is settled in such a lovely, privately owned care home. The staff are helpful, friendly, efficient and most importantly caring in their work. Walking into Castle Hill House you are always greeted with a smile and are made to feel welcome. It has a comfortable,

homely feel. Dad has a good size, light and clean room, with easy access to his bathroom and a nearby lounge. There's always an extensive range of activities on offer, the musical entertainment visits are a particular favourite for him. The food looks delicious too and visitors are always welcome, with no constraints on timings, which is beneficial as I live a distance away. Well done to everyone at Castle Hill, we appreciate your thoughtfulness and caring.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you for your glowing review of our home, the words of our resident's loved ones means so much to us. All of our staff departments work very hard to provide residents with outstanding provision across the board. We are very proud of all the teams and appreciate you taking the time to leave a review, we will be sure to pass your words onto the team.

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Review of
Castle Hill House
from Annie C (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

Mum moved into Castle Hill House in October, after trying a two week respite stay. She has settled in very quickly.
Mum regularly comments on how kind, friendly and helpful all the staff are and this fits with my experience when I visit. I have also found the senior staff to be very helpful and professional

whenever I have had a query, and they make sure I am kept up to date.
The activities are exceptionally well organised and varied and mum has been given a lot of support to get involved.
The kitchen copes well with mum's dietary needs.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you for such a thoughtful review, the words of our resident's loved ones means so much to us. All of our staff departments work very hard to provide residents with outstanding provision across the board. We are very proud of all the teams and appreciate you taking the time to leave a review we will be sure to pass it onto the team.

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Review of
Castle Hill House
from P B (Brother of Resident) assisted by family/friend published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

My brother and sister in law have been residents at Castle Hill House since March 2021. I live 250 miles away so am not able to make regular visits, but when I do I am welcomed and the atmosphere is good. I am kept informed by staff and have regular zoom calls with my relatives. Staff are kind and helpful

and seem to have a very good rapport with my relatives.

Reply from Lucy Ledger-Wielkopolska, Business supoort at Castle Hill House

Thank you so much for taking the time to leave such a lovely review for our team. We are so happy to be able to give families who live further afield support and reassurance while caring for their loved ones.

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Review of
Castle Hill House
from Graham B (Son of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum enjoyed her stay and found that all the staff at Castle Hill House were friendly and very helpful. She is looking forward to staying again.

Reply from Lucy Ledger-Wielkopolska, Business support at Castle Hill House

Thank you for taking the time to leave us a review, we will pass your lovely comments onto the staffing teams. We are all looking to seeing your mum again too.

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Review of
Castle Hill House
from C S (Son of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

The home looked after my mother beautifully for almost three years. The staff were lovely. We were very fortunate to find this home. Recommend strongly.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at Castle Hill House

Thank you so much for your lovely review. It means so much to us when family members express how pleased the are with the care provision received.

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Review of
Castle Hill House
from Jayne W (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

Mum is generally very happy at Castle Hill House and any complaints from her are really just because she's having an off day rather than anything ongoing. I find the staff extremely friendly and helpful to her. The home does not seem to rely heavily on agency staff so there are always familiar people

around which must be good for residents with dementia. The surroundings at the home are pleasant and everything seems well organised, especially the amount of activities on offer which mum enjoys. I find any issues I need to raise are promptly dealt with. My only negative comment is the call system in operation which means an almost constant background noise of the call bell ringing. Also, I have only given 4 stars for cleanliness as there are sometimes cobwebs in Mum's room and bits and pieces of things she has dropped left under the bed.

Reply from Claire Cooper, Deputy Manager at Castle Hill House

Thank you for such positive feedback. It is always good to hear that people are pleased with what we are doing. We know we have a fantastic staff team and its lovely to have their efforts mentioned. We will pass on your comments. Your feedback is appreciated and has enabled positive changes to our clean teams paperwork, auditing and checks. The call bells can be notably during our busiest times of the day, as we have high demands at particular times of the day, one being the morning for the big rush to all be up and dressed ready for our very popular daily activities. Call bells are regularly monitored and often it is a case of multiple calls, sometimes overlapping and sometimes one after the other. It is important that all our residents to know they can call for help whenever they need so we do encourage use of the call bells. We will continue trying to improve response times to the call bells.

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Review of
Castle Hill House
from N S (Niece of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

My uncle has been a resident at Castle Hill House for approximately 13 years. He is very happy at Castle Hill. He doesn't participate in any of the organised activities, but that is his choice and he is happy not to do so. He seems to enjoy his food, and when I have visited him at meal times, I have

commented on how the food looks very nice. The staff I have met seem very kind and friendly, which is very important. My only negative comment is that his walls could do with a coat of paint, but I think the home is aware.

Reply from Careen Harris, Manager at Castle Hill House

Thank you for your lovely comments and your input regarding the decor. We have agreed, with the resident, a plan for redecoration that works around their preferences.

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Review of
Castle Hill House
from J W (Daughter of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum is settled and content at Castle Hill. She is well looked after. She enjoys the activities and the company. Her room is comfortable and she has her own ensuite.
She particularly enjoys her meals.

Reply from Lucy Ledger, Admin/Accounts at Castle Hill House

Thank you for the lovely review. We are always pleased to hear how well people's loved ones have settled into Castle Hill House, we will be sure to pass on your remarks to our teams.

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Review of
Castle Hill House
from S S (Resident) assisted by family/friend published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

1st class service, very attentive to my husband. Nothing too much trouble. Well looked after.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you for taking the time to leave a review for us, we are always so pleased to hear when people are happy with the care received and so proud of all the teams that look after every need the residents have.

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Review of
Castle Hill House
from V B (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

My Mother after being diagnosed with vascular dementia had a 2-week respite stay at Castle Hill House in February, which she enjoyed. In April she returned as a permanent resident. All the staff are very friendly, kind, and caring with an extra special mention to the Activity Coordinator, who goes above

and beyond to bring some fun and sunshine to the resident's lives. The food is very good and all the communal areas are bright, clean, and welcoming. The resident's rooms are cosy, comfortable and can be personalised with personal belongings. I am very happy that Mum has now settled in and is now living her best possible life, in a lovely home!

Reply from Lucy Ledger, Admin/Accounts at Castle Hill House

Thank you for such a lovely review, we are so pleased your mum has settled into life at Castle Hill House so well. We aim to be a home from home so your words mean a lot to us. We will pass your wonderful comments on to all our teams. Thank you again.

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Review of
Castle Hill House
from J T (Daughter of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

My Mother had needed respite, following two falls on consecutive days. She had become overtired.
Castle Hill gave her the care she needed to rest and recuperate. Her negative feelings towards care homes have completely gone. Fantastic food. Wonderful staff and spotlessly clean. Now happy to return

to enable her to be independent should she need a rest.

Reply from Lucy Ledger, Admin/Accounts at Castle Hill House

Thank you for your lovely review. When we hear how well a resident enjoyed their time with us when they came in for respite we couldn't be happier. We are pleased your Mother enjoyed her stay with us. Thank you for taking the time to acknowledge all of our wonderful teams as well, so much care is put into their jobs from every department. Thank you again, we will be sure to pass on your comments.

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Review of
Castle Hill House
from David W (Son of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

The staff really upped their game as my father's health declined. They have always been good, but when he needed extra care, they responded really well. There were a lot of visits and generally checking to see that all was OK. They went the extra mile to try and find out why he wasn't feeling so well.

Reply from Lucy Ledger, Admin/Accounts at Castle Hill House

Thank you for your review, we can't express how much it means to our entire team when families express their thanks and appreciation for our staff that go above and beyond. The team do this because they care deeply for the residents and they love their jobs but it is always nice to have your efforts noticed and appreciated. We will be sure to pass on your words. Thank you.

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Review of
Castle Hill House
from Roger B (Husband of Resident) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience

Staff very welcoming and very obliging. My wife is bedridden and cannot enjoy the full facilities and activities hence left comments blank. They call on her frequently so she is never unattended for long. Their response is fairly quick to personal alarm. Food is excellent and reaction to special requests

is very good and at any time of the day. Medicines are readily given.

Reply from Lucy Ledger, Business Support at Castle Hill House

Thank you for your very lovely review of our home and staff. We are very proud of the level of inclusion experienced by all our residents due to the effort of the staffing teams day to day at Castle Hill House regardless of their physical capabilities. The little touches matter and are what hopefully make Castle Hill a home from home for people.

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Review of
Castle Hill House
from G H (Niece of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

The staff really threw themselves into activities over the festive season. Creating a fun and cheerful atmosphere both for residents and their visitors. The care home was a warm and welcoming atmosphere as soon as you enter the first set of doors and continues throughout, which is why it was chosen.

Security, care and resident's welfare are high on their agenda. A great place.

Reply from Careen Harris, Manager at Castle Hill House

Thank you for your lovely review. We all had a great time over Christmas -residents, visitors and staff. It is so important to us that our residents enjoy their time with us.

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