Central England Healthcare in West Midlands | 1 Care Home

Review of
Eversleigh Care Centre
from K S (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

My dad moved here in January 2024, aged 93, and has found a new lease of life. The staff are fantastic - special shout out to the care team. They are so caring and proactive in tapping into dad's interests and encouraging him to join in activities. We're currently at the D-Day sing-along and there couldn't

have been a more joyous celebration in the UK. Well done to everyone involved. Love to all residents and staff.

Reply from Annu Joshi, Office Manager at Eversleigh Care Centre

Thank you so much for the lovely review. All our team take pride in looking after and caring for the residents. Activities always encourage residents to take part in any activities in the home. I will pass your lovely comments on to our team.

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Review of
Eversleigh Care Centre
from J V (Husband of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience

My husband has been in this home for five months, the staff are very friendly and the food is very good, no complaints so far!

Reply from Julia Hitchcock, Home Manager at Eversleigh Care Centre

Thank you for review. We strive to provide excellent care at all times and appreciate feedback from relatives and service users.

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Review of
Eversleigh Care Centre
from J Y (Wife of Resident) published on 18 October 2023

Submitted via Postal Card • Report

Overall Experience

My husband is looked after very well in every way. Our little problem is that not enough incontinence pants. He seems to have gone from pullups to tabs and now just pads (not his size).

Reply from Courtney Jarvis, Office Manager at Eversleigh Care Centre

Thank you for your lovely review; we are glad you are happy with the care your Husband receives at Eversleigh. Hopefully, your concern will be sorted out soon; you can always call us on 01902 426323 if needed.

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Review of
Eversleigh Care Centre
from P T (Son of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience

We have always been pleased with the care that Dad receives, he always looks clean and tidy and always seems very content. Dad enjoys his meals provided and eats very well and drinks plenty. All the staff are friendly and professional and look after Dad well. Visiting is now very easy and unlimited

on time.

Reply from Julia Hitchcock, Home Manager at Eversleigh Care Centre

Thank you for the kind words in your review. We always pride ourselves on providing a high standard of care and appreciate your acknowledgement of this.

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Review of
Eversleigh Care Centre
from Hannah P (Daughter of Resident) published on 8 August 2023

Submitted via Postal Card • Report

Overall Experience

We could not be happier with Eversleigh Care Centre-it felt like home from our first tour. Mum was in Memory Suite and all the team were fantastic. Mum was cared for with dignity and kindness all of the time. In the final 3 weeks of her end-of-life care, my sister and I were able to stay as much and

as long as we wanted to. We were brought endless pots and cups of tea and even offered food. Two members of staff in particular and all the other carers-thank you.

Reply from Paul O'Grady, Development and Delivery Manager at Eversleigh Care Centre

Thank you so much for your kind words. it was an honour to meet your mother and a pleasure to meet her family. I will share your lovely comments with the team who will be very happy.

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Review of
Eversleigh Care Centre
from N B (Son of Resident) published on 20 July 2023

Submitted via Website • Report

Overall Experience

Dad was there three weeks and was unhappy. He hated the noise, the food, the tea and the squash. Accommodation was unsuitable for a mobile person. He said he was told off for walking outside his room and had little space to move inside his room. Staff seemed too busy to spend time with him or chat.

He was too confused to use his phone so we’d ring them but it was always a fight to get to speak to him. They’d say his unit was busy, no one was answering, could they ring us back - then as often as not, they wouldn’t ring back. I came home to four missed calls one day so I rang and asked what had happened - they said they’d tell me in an hour because the nurse was in a meeting so I had an hour fearing the worst. He’d had a fall and been taken to hospital - he had two falls whilst there. Also, they didn’t provide soap! So he was going to the loo, wiping himself and washing his hands with no soap. And the flush on his loo was weak so he couldn’t use it. An unpleasant experience for all.

Reply from Paul O'Grady, Operations Director at Eversleigh Care Centre

I am very sorry to hear of your experience at Eversleigh Care Centre. It is clear that our home was not the right place for your father and could not meet his needs. We had not received accurate information from the NHS hospital that arranged the discharge which was part of the reason we were unprepared. I also apologise that further issues were not resolved. We will take on board your comments and try to ensure that we are providing a good quality of service in the future.

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Review of
Eversleigh Care Centre
from J P (Friend of Resident) published on 22 May 2023

Submitted via Website • Report

Overall Experience

The management was unapproachable and not very friendly, communication is not their strong point. My loved one was not very happy here. Some of the care staff are lovely but quite clearly unhappy because of how the place is run.

Reply from Courtney Jarvis, Office Manager at Eversleigh Care Centre

Hi Julie,
Thank you for your review of Eversleigh Care Centre. If you would like to discuss this further, please email office@eversleighcarecentre.co.uk.
Kind Regards,
Courtney Jarvis

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Review of
Eversleigh Care Centre
from Kerry Dee M (Daughter of Resident) published on 10 April 2023

Submitted via Website • Report

Overall Experience

I had called the care home to check on my mother and the nurse in charge spoke to me unprofessionally, which I find really disrespectful as I only wanted to know how my mother was doing. This really makes me wonder how they may speak to their residents at the care home.

Reply from Courtney Jarvis, Office Manager at Eversleigh Care Centre

Hi Kerry,
Apologies we were having problems with our phone system, we are happy to say that this has now been resolved and a brand new phone system has been put in place to ensure communication between relatives and the home is much better moving forward. If you would like to discuss this matter further, please do not hesitate to contact us on office@eversleighcarecentre.co.uk.
Kind Regards

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Review of
Eversleigh Care Centre
from Gary M (Son of Resident) published on 9 November 2022

Submitted via Postal Card • Report

Overall Experience

On visiting my mother she was asleep on her bed but a full tub of my mother's various medication was just left at the side of her bed. I find this appalling as anyone could have taken them and also the staff will not know if my mom has taken them. Various members of staff also were ridiculing my mom.

This is totally disrespectful. This was witnessed by my daughter. My mother had told me about things like this going on but I put it down to my mom's dementia.

Reply from Brigita Gumbyte, Office Manager at Eversleigh Care Centre

Thank you for taking the time to review our home. The management team are unaware of the incident you have highlighted; however, we are keen to resolve any concerns families have. Please contact the home to speak with the home manager who will be happy to assist you further.

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Review of
Eversleigh Care Centre
from John L (Resident) assisted by family/friend published on 20 September 2022

Submitted via Postal Card • Report

Overall Experience

The staff - nurses, carers (all) couldn't have been more helpful, putting themselves out in all ways to make my stay under difficult times the best it could be. I would encourage anyone if care is needed not to be afraid to go to Eversleigh Care Home. They will be made more than welcome and be made

well (if that's the outcome) by the atmosphere of the friendliness and caring of all there. From all staff to the executive staff, all were putting themselves out to be helpful in all circumstances.

Reply from Brigita Gumbyte, Office Manager at Eversleigh Care Centre

Thank you so much for such a warm and kind review. I will pass this on to the team.

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Review of
Eversleigh Care Centre
from J C (Wife of Resident) published on 10 August 2022

Submitted via Postal Card • Report

Overall Experience

All the team at Eversleigh Care Centre have always been extremely helpful, caring, and friendly. Everyone goes out of their way to make my husband comfortable, to encourage him to eat more the chef/staff will make him any meal or snack that he wants. When it was agreed he could change rooms, to have

a better view of the outside, he was moved the next day. We are grateful to everyone at the home for making us feel confident in his care and wellbeing.

Reply from Dawn Allen, Office Manager at Eversleigh Care Centre

Thank you for your kind words and we will pass them on to the team.

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Review of
Eversleigh Care Centre
from A T (Wife of Resident) published on 10 August 2022

Submitted via Postal Card • Report

Overall Experience

We are very pleased with my husband's care and he does seem very content at this care home. He is very well looked after and he is always clean and tidy. However, we have marked 'poor' for activities as we don't know of any that he does. Although bedridden he loves to have a go at painting. We have

provided magic painting books and a painting by numbers book. We try to do a bit with him which he loves but given only half an hour to visit there isn't time to do much. Perhaps he could have some help as his activity. Also, our adult grandchildren could be allowed to visit him as they haven't seen him for over two years.

Reply from Dawn Allen, Office Manager at Eversleigh Care Centre

Thank you for your kind words and we will pass them on to the team.

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Review of
Eversleigh Care Centre
from Peter M (Son of Resident) published on 15 November 2021

Submitted via Website • Report

Overall Experience

My father was a resident at Eversleigh for approximately a year before his passing in October 2021. I live in Australia and have been unable to travel to the UK due to COVID border restrictions. The staff at the care home have been fantastic in arranging regular video chats with my father. Whenever

I spoke to my father, he always paid special mention to the staff and how well they looked after him. Occasionally, he would hang up as his breakfast turned up. Never get between a man and a good breakfast sandwich! I would like to thank all the staff that looked after my father. I occasionally got to speak to them before talking to my father and always had lovely chats. They even went above and beyond when I managed to send a hamper to a house next door to Eversleigh. They were able to retrieve the hamper. Although I never got to visit my father at Eversleigh, they could keep me connected to my father during his time there! Thank you all!

Reply from Kulbir Kandola, MD at Eversleigh Care Centre

Thank you for your kind words, Peter. I will pass your message on to the staff. It must have been so difficult to be so far away and not to be able to visit. It was a pleasure to look after your dad. We strive to do the best for our residents. Wishing you all the best. Regards.

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Review of
Eversleigh Care Centre
from Ian M (Son of Resident) published on 1 November 2021

Submitted via Website • Report

Overall Experience

My father stayed at the Eversleigh Care Centre for the past 10 months, as a dementia patient with mobility issues, I have nothing but praise for the staff of the centre, especially with the restriction due to covid. With myself living overseas, and my father never very good for saying he was unwell

or in pain, it was very comforting to know my father was in safe hands who always made sure he got the care he needed. I was always able to make video calls on a regular basis with the help of the care staff. He always enjoyed chatting with the staff and always praised them on the calls and how good the food was. When I did get to visit the centre, it was very clean with beautiful gardens.

Reply from Kulbir Kandola, MD at Eversleigh Care Centre

Thank you for taking the time to send a review Ian. I’m very pleased to hear that you and your dad are happy with the service. This is what makes our jobs worthwhile. I will share your feedback with the staff team. Thank you.

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Review of
Eversleigh Care Centre
from J H (Sister of Resident) published on 7 January 2021

Submitted via Postal Card • Report

Overall Experience

My brother has been in Eversleigh Care Centre since Septemeber 2020. It is difficult that I can't see him due to 'covid' but talks to me every day on phone. He seems very happy and likes it there. He likes all the staff and says they are all very kind to him. Can't say much more as not been inside the

care home.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for your kind words.
It's a pleasure to hear him play the harmonica every morning. We look forward to the time when you can visit the home.
Kind Regards

Mindhi Kaur

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Review of
Eversleigh Care Centre
from Maria M (Daughter of Resident) published on 17 December 2020

Submitted via Website • Report

Overall Experience

My mum has been in Eversleigh for 6 years and I must say that the care has been very good over the years.
I must recommend the staff for their commitment and care especially in the last 8 months over COVID. I have had Whatsapp face time calls with my mother which has been a great alternative to get

to see my mother. Thank you, everyone, for your hard work and making sure our loved ones are safe.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for your kind words, Maria. Regards.

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Review of
Eversleigh Care Centre
from Robert W (Son of Resident) published on 8 December 2020

Submitted via Website • Report

Overall Experience

My Mum has been at Eversleigh for 14-months now, as a dementia elderly patient, and I have nothing but praise for the staff and management, especially during the covid pandemic. She has always received attentive care in our absence, and I sleep safe in the knowledge that when I or family members are

not able to visit, then she is being cared for very well. I am able to make video calls on a regular basis, and just recently, on one such call, my Mum was very tired and not very responsive, so the call only lasted 3 minutes, to my surprise the next day the carer called me back to give me the opportunity to speak with Mum again as she was much more alert. It's going the extra mile that counts, and that's what my Mum gets at Eversleigh, and I am glad we found the right home for her.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Hi Robert, thank you for a lovely review, we are delighted you are happy with the care and home.
Kind Regards

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Review of
Eversleigh Care Centre
from J B (Resident) assisted by family/friend published on 7 December 2020

Submitted via Postal Card • Report

Overall Experience

Well looked after, nice room and grounds. The carers are excellent. Due to Covid-19 restrictions, no activities only 2 phone calls a week to my wife via Whatsapp and occasional Whatsapp with my daughter.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for responding and we are glad you are happy with the care provided, it is certainly a pleasure to look after your husband. Take care and keep safe

Regards

Mindhi

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Review of
Eversleigh Care Centre
from J D (Son of Resident) published on 5 June 2020

Submitted via Postal Card • Report

Overall Experience

For the wonderful care you had given our father. I wish you all well in your commitment to provide high quality care and treat people as individuals, showing such passion as they were in their final days.

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Review of
Eversleigh Care Centre
from Erica M (Daughter of Resident) published on 21 August 2019

Submitted via Website • Report

Overall Experience

My mother is in this home Eversleigh for respite care. She is very happy and has settled very well. She is thriving and she is being looked after really well. We cannot thank the staff enough for looking after Mum and I would not hesitate to recommend the home to anyone.
We are so grateful for their

care and attention to Mum's needs.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for a lovely review. We are happy to know you are extremely satisfied with the care.

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Care Home Owned by Central England Healthcare in West Midlands

Central England Healthcare Locations in West Midlands (1)

Central England Healthcare Reviews in West Midlands (51)

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