How many Care Homes does Friendly Care Group own?

Friendly Care Group own 6 Care Homes.

Which Friendly Care Group Care Homes have the highest review score?

Woodgreen Nursing Home , Netherwood Residential Care Home & The Friendly Inn have the highest review score.

Friendly Care Group | 6 Care Homes

Review of
Woodgreen Nursing Home
from P T (Uncle of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

My nephew has recently spent a few months at Woodgreen Nursing Home following a short spell in hospital. The love and care which has been shown to him, by the manager and staff, has been outstanding, for which we are very grateful.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind comments, we were sad to see your nephew move on to another care home but would like to wish him all the very best for the future.

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Review of
Netherwood Residential Care Home
from Claire E (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Our Mum moved here in November from another care home which we had many issues with.
Oh, how I wish we had done it sooner!
The level of care is exemplary and it's very obvious that the Manager is very proud of her team and that this is a happy place for both staff and residents alike.
Really could

not find a fault and highly recommend.

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Review of
Netherwood Residential Care Home
from Tara P (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Netherwood is just incredible. We moved my Mum here after a horrific experience at a previous care home so we were understandably very worried.
From our initial phone call we were listened to, reassured and the care for Mum was exceptional. Everyone knew Mum and took the time to chat to her and get

to know her. She was always clean and extremely well cared for.
They got my Mum laughing, smiling and walking again, which we didn't think we would ever see.
Sadly we lost Mum recently but Netherwood were so kind and she was treated with dignity and respect. They also ensured we had everything we needed as well.
I just wish we had moved Mum sooner.
Thank you to everyone, you are all amazing and made Mums last few weeks so happy.

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Review of
The Willows
from Jacqueline G (Daughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

Mom came to The Willows approximately six months ago. Initially, due to Mom's Alzheimer's, it was upsetting but the team made Mom and us, her family, feel confident that she was safe, healthy, engaged and treated with respect. The daily activities, outings and events are really good and engaging. The

staff are always happy to discuss Mom's care and any concerns we may have. All of the team have a very good cohesive way in caring for their charges. Thank you.

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Review of
The Willows
from J W (Sister of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

I have limited experience of care homes as my brother has been a resident for a short time, this however includes being in two homes. Firstly emergency respite care for two weeks and then to the home where he has been a resident now for five months. Comparing the two homes I am much happier with the

care he is receiving at The Willows as the staff engage with individual activities as well as sharing group activities. He seems more settled and happy. The staff are always welcoming and helpful. The Willows has a very homely atmosphere where the care for the residents and their wellbeing is apparent.

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Review of
The Willows
from Sarah B (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

Mom has been at The Willows for a while now she is very settled and gets on well with everyone. The staff are very caring. Lots of activities go on there. I have found the communication between myself and the staff very good too.

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Review of
The Willows
from M M (Sister of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

As my brother has only been in two care homes I cannot compare others. Having said that I am much happier with the care and staff at The Willows. He was previously in a care home in Stafford for two weeks respite care and I was not impressed with the place or the care he received there. Whilst at The

Willows my brother does seem happier and the staff generally do seem to care for the residents. The Willows feels very homely unlike the care home where he had his respite care.

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Review of
The Willows
from Sue M (Sister of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

My sister has been at The Willows since October 2023 and compared to where she was before she is much happier. The staff are all lovely and caring and the activities that happen most days have helped bring her out of her shell. I know she looks forward to seeing one member of staff in particular!

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for the lovely feedback; it's nice to hear that your sister has settled in so well and is happy to be here, thanks again.

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Review of
The Willows
from Edna W (Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

Everything is just perfect, staff, food and cleanliness.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for your kind words happy to hear you are happy with the care and support Mum receives here at the willows.

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Review of
The Willows
from Chris W (Son of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

My Mother has been a resident for 12 months and is really happy and settled there. The staff are excellent and the management are always available and swift to respond to questions or issues. Regular trips out and about to the local shops and facilities are provided as well as in-house entertainment.

The atmosphere is relaxed but professional and I certainly feel that all staff see Mom as an individual and provide her with a high level of care.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for your lovely feedback, we are happy to hear that your sister is happy here.

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Review of
The Willows
from Ben M (Son of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

Staff are all very friendly and helpful. Residents bedroom is very bright and fresh. Communal areas are all very homely and well-kept. Gives the feeling of being someone's private home rather than a care facility.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you for the great feedback; it's nice to hear you are happy with The Willows.

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Review of
Woodgreen Nursing Home
from Diane T (Daughter of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

Woodgreen Nursing Home has been excellent in every way for our mom's care. The management has gone above and beyond to make our mom's passing, peaceful and comfortable. The nurses and carers are 'the best' they have loved and cared for our mom as we would. Mom was always clean, fed, washed, showered

and more. Mom was always being entertained and sat in front of the TV, and the windows as we asked. I cannot express how grateful we are for all their help and support during Mom's passing.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind review Diane. We appreciate that this is a difficult time for you all and would again like to express our condolences to you all at this time. You all will always be part of the Woodgreen Family, keep in touch. Kind regards to all.

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Review of
The Willows
from Geoff B (Cousin of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

My cousin has been in permanent residence since March 2024.
I make frequent visits and find all the day staff to be friendly, efficient and very caring to the residents.
I have nothing but good feelings about The Willows.

Reply from Kerry Rotherham-bone, Manager at The Willows

We are pleased to here you are happy with the care and support your relatives receive here at The Willows.

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Review of
The Willows
from Julie S (Daughter of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

My dad has been a resident at The Willows since March of this year.
He is very settled there and is very well looked after by all of the staff.
I cannot find a negative thing to say about The Willows.
Staff are very kind and attentive to all of the residents.
And communications are good between

the care home and myself.
Food is very good and they have plenty to eat, three good meals a day plus snacks.
There is always water or squash available for them and plenty of hot drinks provided during the day.
Rooms are lovely and comfortable and very homely.
There are always plenty of fun activities.
Staff take residents out regularly to the shops and there is a nice garden space for residents to sit in when weather is good.
All of my dad's medications are taken care of so I don't have to worry about that either.
There is also a visiting chiropodist and hairdresser too.
I would recommend The Willows to anyone that is looking for a safe caring residential home for their loved ones.

Reply from Kerry Rotherham-bone, Manager at The Willows

Thank you very much for taking the time to write such a lovely review about the home.

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Review of
Woodgreen Nursing Home
from Carol P (Daughter of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

My mom has been at Woodgreen for 6 years with dementia. The care at Woodgreen Nursing Home is excellent from management, carers, nurses, kitchen staff and domestic, they have respected my mom throughout these 6 years especially these last two weeks, as a big family there was no problem of us staying

there with our mom made us feel so comfortable, fed us which was fantastic. Again, would like to say a big thank you to the manager and his team for everything.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind review at what I appreciate has been a difficult time for you and all your family. Our considerations are with you at this difficult time and I would like to express my thoughts to you all from both myself and all the team here at WGNH. You have all become part of our family and your mother had a massive impact on the home. We will always be here for you all.

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Review of
The Willows
from Lisa D (Daughter of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience

Absolutely brilliant home. The staff goes above and beyond for all the residents. It feels like a family. They are happy to talk to you about the care your loved one is receiving and the residents aren't just a name, each member of staff seems to know them all.

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Review of
The Willows
from T N (Daughter of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

We put both of our elderly parents in there in 2021. The fees were £3000 each for a four-week period. During that period over the next 3 years, they increased the fees to £4400, in the meantime building a brand new state-of-the-art twenty-something bedroomed building as an annexe to the care home. During

the stay they were continually losing clothes and other items telling us that shavers had been lost, but when we eventually moved my father out of the home he had four shavers in his belongings. We coped with these kinds of obstacles, but the real problem was when my mother passed away. The owner charged us £1500 for keeping two black bin liners in a room saying we should have removed them. No compassion, no text, call, or email to inform us. When we eventually got the black bags half the clothes in them were not hers. We have moved my father now and all I will say be careful, this is one greedy owner who does not have much compassion, if any at all for his clients.

Reply from Kerry Rotherham-bone, Manager at The Willows

We are sorry to hear you now feel this way and that any of the above concerns were not raised at the point your parents were in our care, I would also like to say that the content of this review is factually incorrect and an unfair reflection of the service we pride ourselves in providing.

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Review of
Princess Lodge Nursing Home
from G L (Daughter of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

We couldn't be more pleased with the care that Dad receives. All the staff are friendly, approachable, helpful and professional. Dad is treated with respect, and dignity and as he has a good sense of fun, this is taken into consideration, and he the carers are wonderful with him, making him laugh and

smile again.
When we last visited, Dad told me that he never thought he could be happier anywhere but home, but he is happy at Princess Lodge, and he speaks highly of all the staff there.
Everywhere is clean, and well-maintained, with memorabilia, photos of events etc in the corridors. Dad's room is lovely, and family have been allowed to put up photos, an electronic photo frame etc, to make it homely for him. He also has a tv. The meals smell and look delicious. Dad is also asked what he would like to eat, and is kept topped up with hot and cold drinks. Mum is also made very welcome, at any time of the day.
It gives us peace of mind, to know how well Dad is cared for every day.

Reply from Adam Toomer-Smith, Care Home Manager at Princess Lodge Nursing Home

Thank you for such a positive review. We strive to provide the best possible care for both our residents and families. I will ensure that your amazing comments are passed on to the team.

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Review of
Woodgreen Nursing Home
from E B (Mother of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

My son spent the last 6 months of his life at Woodgreen. I can honestly say Woodgreen home as got to be one of the best out there. Every single member of staff is remarkable and the manager, always there for everybody. The love and dignity for my son was 1000%. All residents are very well looked after,

highly recommend Woodgreen. I will always have a part of my heart connected to Woodgreen, once again I can't thank you all enough. Thank you.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for this kind review at what we appreciate must be an extremely difficult time for you. Please remember we are always here to assist you in the future, feel free to come and see us whenever you feel like it. Thinking of you at this time.

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Review of
The Friendly Inn
from K H (Daughter of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

My father was made welcome from the beginning. Overall he has enjoyed his two week respite. He made good the opportunity to talk with staff, carers, chefs, cleaners and laundry. He enjoyed the animal man, the food, the garden is amazing, he loved the outdoors. The upstairs room on occasion was hot on

the good weather days. His bed was changed at request to a normal devan. He slept better. He said he felt a little too lost at times, not sure what he should be doing.

Reply from Jordan Roberts, Home Manager at The Friendly Inn

Thank you so much for your kind words, we are very happy that your father enjoyed his time with us, and we will look into what we can do more to help residents understand what is happening in the home and what they should be doing. Thank you again.

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Care Homes Owned by Friendly Care Group

Friendly Care Group Locations (6)

Friendly Care Group Reviews (162)

Woodgreen Nursing Home

Netherwood Residential Care Home

Netherwood Residential Care Home

The Willows

The Willows

The Willows

The Willows

The Willows

The Willows

The Willows

The Willows

Woodgreen Nursing Home

The Willows

The Willows

Woodgreen Nursing Home

The Willows

The Willows

Princess Lodge Nursing Home

Woodgreen Nursing Home

The Friendly Inn

Awards / Recognitions (0)

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